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Can't print photos from Windows 8 (64-bit)



 
 
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  #16  
Old September 19th 13, 08:42 AM posted to alt.comp.os.windows-8,comp.periphs.printers
David Rance[_2_]
external usenet poster
 
Posts: 61
Default Can't print photos from Windows 8 (64-bit)

On Wed, 18 Sep 2013 ...winston wrote:


There are no error messages. The info window says that it is sending the
file to the printer and, if I click on the printer icon which tells me
about spooled jobs, it tells me that there is 1 print job waiting. But
without printing, it just goes to 0 print jobs and there is no sign of
what happened to the file.


In your original post...you noted it was connected via ethernet
- connected via router, hub, etc ?

The HP2610 A-I-O is also capable of usb connections.
- Does it perform satisfactorily when connected via USB ?


Haven't tried that. The printer is a little too far away from the
computer to be able to do it easily. If you could see my study you'd
understand why!

David

--
David Rance writing from Caversham, Reading, UK
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  #17  
Old September 19th 13, 09:31 AM posted to alt.comp.os.windows-8,comp.periphs.printers
David Rance[_2_]
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Posts: 61
Default Can't print photos from Windows 8 (64-bit)

On Wed, 18 Sep 2013 me wrote:

On Wed, 18 Sep 2013 22:34:32 +0100, David Rance
wrote:


Thanks, everyone, for your contributions which have been most useful in
helping me to cross-check everything.

However I have done experiments with Windows 8 (both 32-bit and 64-bit)
on different computers and this is what I have found:

(a) Photos will print from computers using 32-bit with no apparent
problems

(b) Photos will *not* print from computers using 64-bit. However I must
qualify that. On just *one* occasion, I did manage to get a photo to
print from a 64-bit computer. I used the Windows Photo app. and then the
print dialogue in the charms bar. But, when I tried to repeat it, it
wouldn't work.

Did I install the 64-bit version of the HP driver? Yes! Or, at least, I
installed what I downloaded from HP when I requested the driver for
64-bit.

Nevertheless printing small files is still no problem.

So I am inclined to believe that there is a flaw in the HP driver for
64-bit. Could it be a memory allocation problem?

Incidentally I didn't mention what printer I was using. It is a
Photosmart 2610. All the other functions, including scanning, seem to
work ok. Yesterday I tried once to print from a 64-bit computer to a
Photosmart 8750. It printed but the colour rendering was all wrong.
Haven't had time to worry further about that one!



Almost sounds like a problem with printer spool space. I have zero
knowledge of the workings of Win8. One possible way to see is spool
space is an issue in older Wins is to not let Win manage virtual
memory and set a specific amount so that you know there is adequate
disk space for the spooler.


That could be a possible solution. The photos I was sending were in the
realm of megabytes.

I've just made quite a number of experiments with different settings,
starting off with the simplest and then progressing to the more
detailed. In the end I discovered what it doesn't like. Borderless
printing!

I like to print out my photos on 4x6 inch photo paper with no border.
The 64-bit computer won't do it, though the 32-bit will. But the 64-bit
computer will do everything else I throw at it - as long as I don't tell
it to print borderless! That was the mistake (if you can call it a
mistake) I was making all along. And I suppose that the one time
yesterday that I got it to work, I must have specified *not* borderless!

Well, thanks for all your suggestions, folks. They were all quite
logical. But in the end the solution was simply *not* logical. Why
should a 64-bit barf at being told to print borderless? It just doesn't
make sense.

One of my daughters has given me her old Windows 7 (64-bit) computer.
When I have time I'll see if I get the same problem with that.

David

--
David Rance writing from Caversham, Reading, UK
  #18  
Old September 19th 13, 02:19 PM posted to alt.comp.os.windows-8,comp.periphs.printers
Paul
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Posts: 18,275
Default Can't print photos from Windows 8 (64-bit)

David Rance wrote:
On Wed, 18 Sep 2013 me wrote:

On Wed, 18 Sep 2013 22:34:32 +0100, David Rance
wrote:


Thanks, everyone, for your contributions which have been most useful in
helping me to cross-check everything.

However I have done experiments with Windows 8 (both 32-bit and 64-bit)
on different computers and this is what I have found:

(a) Photos will print from computers using 32-bit with no apparent
problems

(b) Photos will *not* print from computers using 64-bit. However I must
qualify that. On just *one* occasion, I did manage to get a photo to
print from a 64-bit computer. I used the Windows Photo app. and then the
print dialogue in the charms bar. But, when I tried to repeat it, it
wouldn't work.

Did I install the 64-bit version of the HP driver? Yes! Or, at least, I
installed what I downloaded from HP when I requested the driver for
64-bit.

Nevertheless printing small files is still no problem.

So I am inclined to believe that there is a flaw in the HP driver for
64-bit. Could it be a memory allocation problem?

Incidentally I didn't mention what printer I was using. It is a
Photosmart 2610. All the other functions, including scanning, seem to
work ok. Yesterday I tried once to print from a 64-bit computer to a
Photosmart 8750. It printed but the colour rendering was all wrong.
Haven't had time to worry further about that one!



Almost sounds like a problem with printer spool space. I have zero
knowledge of the workings of Win8. One possible way to see is spool
space is an issue in older Wins is to not let Win manage virtual
memory and set a specific amount so that you know there is adequate
disk space for the spooler.


That could be a possible solution. The photos I was sending were in the
realm of megabytes.

I've just made quite a number of experiments with different settings,
starting off with the simplest and then progressing to the more
detailed. In the end I discovered what it doesn't like. Borderless
printing!

I like to print out my photos on 4x6 inch photo paper with no border.
The 64-bit computer won't do it, though the 32-bit will. But the 64-bit
computer will do everything else I throw at it - as long as I don't tell
it to print borderless! That was the mistake (if you can call it a
mistake) I was making all along. And I suppose that the one time
yesterday that I got it to work, I must have specified *not* borderless!

Well, thanks for all your suggestions, folks. They were all quite
logical. But in the end the solution was simply *not* logical. Why
should a 64-bit barf at being told to print borderless? It just doesn't
make sense.

One of my daughters has given me her old Windows 7 (64-bit) computer.
When I have time I'll see if I get the same problem with that.

David


If it was me, I'd be looking in two areas.

1) Event Viewer, for evidence of something I could report
to the printer manufacturer. If printer info is not being
logged, find a way to "turn logs on".
2) Try bordered prints, with a very tiny border (close to zero).
Or, try borderless print, then tick the "Print To File" button,
then find a viewer that understands the printer standard
(PostScript, PCL5, PCL6, HPGL/2 etc). For PostScript,
you could use GhostScript as a validator of sorts. I used
to have something to view HPGL/2. I don't know if there is
anything for PCL. In this case, you'd be checking that
the generated files are valid.

There was some code I used to use on a PostScript printer, to
actually get it to dump the error message (when a PostScript
interpretation error occurs), right onto the printer page. Which
was a great help for diagnosing problems with the actual
print file contents. For example, if a PostScript print job
had a "memory leak" in the code inside the print file,
say not enough "pops" to balance stack "pushes", I might
get a hint from that message on the printed page. We used
to have 100 page PostScript documents, that would stop printing
around page 16, and it turned out to be a correctable memory
leak (a bug in the print driver). I could take a "Print To File"
output file, use Notepad, do a bulk "Find and Replace", and
fix up the code so that the entire file would print first try.
That avoided a user having to print the file in seven sections.

HTH,
Paul
  #19  
Old September 19th 13, 02:27 PM posted to alt.comp.os.windows-8,comp.periphs.printers
Paul
external usenet poster
 
Posts: 18,275
Default Can't print photos from Windows 8 (64-bit)

David Rance wrote:
On Wed, 18 Sep 2013 ...winston wrote:


There are no error messages. The info window says that it is sending the
file to the printer and, if I click on the printer icon which tells me
about spooled jobs, it tells me that there is 1 print job waiting. But
without printing, it just goes to 0 print jobs and there is no sign of
what happened to the file.


In your original post...you noted it was connected via ethernet
- connected via router, hub, etc ?

The HP2610 A-I-O is also capable of usb connections.
- Does it perform satisfactorily when connected via USB ?


Haven't tried that. The printer is a little too far away from the
computer to be able to do it easily. If you could see my study you'd
understand why!

David


If you used four USB repeater cables in a row, would that work for you ?

I purchased one of these, and could run a webcam on the end of it.
When shopping for these, you need to find customer reviews where
they have concatenated the cable successfully, before buying
four of them for the above experiment. There have been active repeater
cables, where the cables fail to work properly when you chain a few
together. Other brands, seem to work fine.

http://www.startech.com/Cables/USB-2...e~USB2FAAEXT15

They make longer ones, sometimes much longer. The 16 foot ones
would be following the USB standard exactly. We don't know the
underlying tech in the others (multiple buffer chips ? non-USB
transmission down the cable ?)

USB has a limit on the number of active hubs in a row, which
defines how many of those cables you can put in a chain. You're
not allowed to use an infinite number of those things in a row.
One of the timeout constants, sets a limit on the digital delay
in the path.

Paul
  #20  
Old September 20th 13, 02:15 AM posted to alt.comp.os.windows-8,comp.periphs.printers
Gene E. Bloch[_2_]
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Posts: 7,485
Default Can't print photos from Windows 8 (64-bit)

On Thu, 19 Sep 2013 09:31:38 +0100, David Rance wrote:

Well, thanks for all your suggestions, folks. They were all quite
logical. But in the end the solution was simply *not* logical. Why
should a 64-bit barf at being told to print borderless? It just doesn't
make sense.


Somehow I completely agree :-)

I'm guessing that it's a bug in the driver, and furthermore I'm
pessimistic enough to believe that HP won't fix it.

I hope I'm wrong about that.

--
Gene E. Bloch (Stumbling Bloch)
  #21  
Old September 20th 13, 05:45 AM posted to alt.comp.os.windows-8,comp.periphs.printers
David Rance[_2_]
external usenet poster
 
Posts: 61
Default Can't print photos from Windows 8 (64-bit)

On Thu, 19 Sep 2013 Gene E. Bloch wrote:

On Thu, 19 Sep 2013 09:31:38 +0100, David Rance wrote:

Well, thanks for all your suggestions, folks. They were all quite
logical. But in the end the solution was simply *not* logical. Why
should a 64-bit barf at being told to print borderless? It just doesn't
make sense.


Somehow I completely agree :-)

I'm guessing that it's a bug in the driver, and furthermore I'm
pessimistic enough to believe that HP won't fix it.

I hope I'm wrong about that.


I don't think you're wrong, judging by my past experience with them. I
had to ditch perfectly good but older HP printers when upgrading to Win
XP some years ago simply because they didn't provide updated
fully-featured drivers for them. What annoyed me more than anything was
that they said the updated drivers were fully featured but were only
basic. I wasted many phone calls with them where they pointed me to what
they said really were fully featured drivers. I won't say they told me
lies because I do think that the people I spoke to really believed what
they were saying, in ignorance of course.

At least the updated driver for Win 8 really is fully featured even
though the 2610 is fairly old, even though the 64-bit driver seems to
have this bug. Can't say the same for the 8750 - that's just a basic
updated driver, but doesn't pretend to be anything else.

Why do I stick with HP printers? Well, I like that fact that the
printing head *is* the cartridge so the whole thing is replaced when the
ink runs out. And they're not bad printers.

David

--
David Rance writing from Caversham, Reading, UK
  #22  
Old September 20th 13, 07:13 PM posted to alt.comp.os.windows-8,comp.periphs.printers
charlie[_2_]
external usenet poster
 
Posts: 707
Default Can't print photos from Windows 8 (64-bit)

On 9/19/2013 3:42 AM, David Rance wrote:
On Wed, 18 Sep 2013 ...winston wrote:


There are no error messages. The info window says that it is sending the
file to the printer and, if I click on the printer icon which tells me
about spooled jobs, it tells me that there is 1 print job waiting. But
without printing, it just goes to 0 print jobs and there is no sign of
what happened to the file.


In your original post...you noted it was connected via ethernet
- connected via router, hub, etc ?

The HP2610 A-I-O is also capable of usb connections.
- Does it perform satisfactorily when connected via USB ?


Haven't tried that. The printer is a little too far away from the
computer to be able to do it easily. If you could see my study you'd
understand why!

David

A couple of thoughts - - -
If the printer is connected directly to the computer, does the large
file printing problem go away?
Have you tried "printing directly" (Disables spooler use)
With earlier windows versions, both of the above have at least shed some
light on the problem.

With an ethernet, usb, or WiFi connection, there is a timeout
possibility. Another possibly related issue was that the printer's
status monitor could cause problems with networked printers. If so it
usually can be turned off or disabled.
At least it's not a Lexmark printer G

There were some instances I ran across that actually "double spooled"
the print job. One was the usual spooler, and the other was a network
related spooler/buffer.
  #23  
Old September 25th 13, 07:57 AM posted to alt.comp.os.windows-8,comp.periphs.printers
Gernot Hassenpflug[_2_]
external usenet poster
 
Posts: 11
Default Can't print photos from Windows 8 (64-bit)

David Rance writes:

On Thu, 19 Sep 2013 Gene E. Bloch wrote:

On Thu, 19 Sep 2013 09:31:38 +0100, David Rance wrote:

Well, thanks for all your suggestions, folks. They were all quite
logical. But in the end the solution was simply *not* logical. Why
should a 64-bit barf at being told to print borderless? It just doesn't
make sense.


Somehow I completely agree :-)

I'm guessing that it's a bug in the driver, and furthermore I'm
pessimistic enough to believe that HP won't fix it.

I hope I'm wrong about that.


I don't think you're wrong, judging by my past experience with them. I
had to ditch perfectly good but older HP printers when upgrading to
Win XP some years ago simply because they didn't provide updated
fully-featured drivers for them. What annoyed me more than anything
was that they said the updated drivers were fully featured but were
only basic. I wasted many phone calls with them where they pointed me
to what they said really were fully featured drivers. I won't say they
told me lies because I do think that the people I spoke to really
believed what they were saying, in ignorance of course.

At least the updated driver for Win 8 really is fully featured even
though the 2610 is fairly old, even though the 64-bit driver seems to
have this bug. Can't say the same for the 8750 - that's just a basic
updated driver, but doesn't pretend to be anything else.

Why do I stick with HP printers? Well, I like that fact that the
printing head *is* the cartridge so the whole thing is replaced when
the ink runs out. And they're not bad printers.


To second Paul's suggestion of trying a thin border, I would also try
borderless, but adjust (slider bar) the "overprinting" until it is
minimum (which should be 0, i.e., exactly the physical dimensions of the
media).
See if it works: maybe there is broken logic around the comparison of
media size and printing area size.
--
Gernot Hassenpflug
  #24  
Old September 25th 13, 10:33 AM posted to alt.comp.os.windows-8,comp.periphs.printers
David Rance[_2_]
external usenet poster
 
Posts: 61
Default Can't print photos from Windows 8 (64-bit)

On Fri, 20 Sep 2013 charlie wrote:

On 9/19/2013 3:42 AM, David Rance wrote:
On Wed, 18 Sep 2013 ...winston wrote:


There are no error messages. The info window says that it is sending the
file to the printer and, if I click on the printer icon which tells me
about spooled jobs, it tells me that there is 1 print job waiting. But
without printing, it just goes to 0 print jobs and there is no sign of
what happened to the file.


In your original post...you noted it was connected via ethernet
- connected via router, hub, etc ?

The HP2610 A-I-O is also capable of usb connections.
- Does it perform satisfactorily when connected via USB ?


Haven't tried that. The printer is a little too far away from the
computer to be able to do it easily. If you could see my study you'd
understand why!

David

A couple of thoughts - - -
If the printer is connected directly to the computer, does the large
file printing problem go away?


I discovered subsequently that it isn't the size of the file but that
any borderless choices do not print.

Have you tried "printing directly" (Disables spooler use)


With earlier windows versions, both of the above have at least shed
some light on the problem.


That doesn't work either.

David

--
David Rance writing from Caversham, Reading, UK
  #25  
Old September 25th 13, 10:34 AM posted to alt.comp.os.windows-8,comp.periphs.printers
David Rance[_2_]
external usenet poster
 
Posts: 61
Default Can't print photos from Windows 8 (64-bit)

On Wed, 25 Sep 2013 Gernot Hassenpflug wrote:

David Rance writes:

On Thu, 19 Sep 2013 Gene E. Bloch wrote:

On Thu, 19 Sep 2013 09:31:38 +0100, David Rance wrote:

Well, thanks for all your suggestions, folks. They were all quite
logical. But in the end the solution was simply *not* logical. Why
should a 64-bit barf at being told to print borderless? It just doesn't
make sense.

Somehow I completely agree :-)

I'm guessing that it's a bug in the driver, and furthermore I'm
pessimistic enough to believe that HP won't fix it.

I hope I'm wrong about that.


I don't think you're wrong, judging by my past experience with them. I
had to ditch perfectly good but older HP printers when upgrading to
Win XP some years ago simply because they didn't provide updated
fully-featured drivers for them. What annoyed me more than anything
was that they said the updated drivers were fully featured but were
only basic. I wasted many phone calls with them where they pointed me
to what they said really were fully featured drivers. I won't say they
told me lies because I do think that the people I spoke to really
believed what they were saying, in ignorance of course.

At least the updated driver for Win 8 really is fully featured even
though the 2610 is fairly old, even though the 64-bit driver seems to
have this bug. Can't say the same for the 8750 - that's just a basic
updated driver, but doesn't pretend to be anything else.

Why do I stick with HP printers? Well, I like that fact that the
printing head *is* the cartridge so the whole thing is replaced when
the ink runs out. And they're not bad printers.


To second Paul's suggestion of trying a thin border, I would also try
borderless, but adjust (slider bar) the "overprinting" until it is
minimum (which should be 0, i.e., exactly the physical dimensions of the
media).
See if it works: maybe there is broken logic around the comparison of
media size and printing area size.


I've tried that. No change!

David

--
David Rance writing from Caversham, Reading, UK
  #26  
Old September 25th 13, 08:18 PM posted to alt.comp.os.windows-8,comp.periphs.printers
Ashton Crusher[_2_]
external usenet poster
 
Posts: 195
Default Can't print photos from Windows 8 (64-bit)

On Wed, 25 Sep 2013 10:34:51 +0100, David Rance
wrote:

On Wed, 25 Sep 2013 Gernot Hassenpflug wrote:

David Rance writes:

On Thu, 19 Sep 2013 Gene E. Bloch wrote:

On Thu, 19 Sep 2013 09:31:38 +0100, David Rance wrote:

Well, thanks for all your suggestions, folks. They were all quite
logical. But in the end the solution was simply *not* logical. Why
should a 64-bit barf at being told to print borderless? It just doesn't
make sense.

Somehow I completely agree :-)

I'm guessing that it's a bug in the driver, and furthermore I'm
pessimistic enough to believe that HP won't fix it.

I hope I'm wrong about that.

I don't think you're wrong, judging by my past experience with them. I
had to ditch perfectly good but older HP printers when upgrading to
Win XP some years ago simply because they didn't provide updated
fully-featured drivers for them. What annoyed me more than anything
was that they said the updated drivers were fully featured but were
only basic. I wasted many phone calls with them where they pointed me
to what they said really were fully featured drivers. I won't say they
told me lies because I do think that the people I spoke to really
believed what they were saying, in ignorance of course.

At least the updated driver for Win 8 really is fully featured even
though the 2610 is fairly old, even though the 64-bit driver seems to
have this bug. Can't say the same for the 8750 - that's just a basic
updated driver, but doesn't pretend to be anything else.

Why do I stick with HP printers? Well, I like that fact that the
printing head *is* the cartridge so the whole thing is replaced when
the ink runs out. And they're not bad printers.


To second Paul's suggestion of trying a thin border, I would also try
borderless, but adjust (slider bar) the "overprinting" until it is
minimum (which should be 0, i.e., exactly the physical dimensions of the
media).
See if it works: maybe there is broken logic around the comparison of
media size and printing area size.


I've tried that. No change!

David


I've not read all of this thread but one thing that just occurred to
me is that I believe Win8 has a "repair" option that will restore
things to "as they were" as far as the windows OS but will NOT mess up
your installed programs. You might try that. Again, I've not read
this whole thread but your problem sounds really weird and seems like
it would be more then just a problem with the printer driver -
something hosed at the OS level is what seems more likely to me.
  #27  
Old September 25th 13, 10:36 PM posted to alt.comp.os.windows-8,comp.periphs.printers
David Rance[_2_]
external usenet poster
 
Posts: 61
Default Can't print photos from Windows 8 (64-bit)

On Wed, 25 Sep 2013 Ashton Crusher wrote:

On Wed, 25 Sep 2013 10:34:51 +0100, David Rance
wrote:

On Wed, 25 Sep 2013 Gernot Hassenpflug wrote:

David Rance writes:

On Thu, 19 Sep 2013 Gene E. Bloch wrote:

On Thu, 19 Sep 2013 09:31:38 +0100, David Rance wrote:

Well, thanks for all your suggestions, folks. They were all quite
logical. But in the end the solution was simply *not* logical. Why
should a 64-bit barf at being told to print borderless? It just doesn't
make sense.

Somehow I completely agree :-)

I'm guessing that it's a bug in the driver, and furthermore I'm
pessimistic enough to believe that HP won't fix it.

I hope I'm wrong about that.

I don't think you're wrong, judging by my past experience with them. I
had to ditch perfectly good but older HP printers when upgrading to
Win XP some years ago simply because they didn't provide updated
fully-featured drivers for them. What annoyed me more than anything
was that they said the updated drivers were fully featured but were
only basic. I wasted many phone calls with them where they pointed me
to what they said really were fully featured drivers. I won't say they
told me lies because I do think that the people I spoke to really
believed what they were saying, in ignorance of course.

At least the updated driver for Win 8 really is fully featured even
though the 2610 is fairly old, even though the 64-bit driver seems to
have this bug. Can't say the same for the 8750 - that's just a basic
updated driver, but doesn't pretend to be anything else.

Why do I stick with HP printers? Well, I like that fact that the
printing head *is* the cartridge so the whole thing is replaced when
the ink runs out. And they're not bad printers.

To second Paul's suggestion of trying a thin border, I would also try
borderless, but adjust (slider bar) the "overprinting" until it is
minimum (which should be 0, i.e., exactly the physical dimensions of the
media).
See if it works: maybe there is broken logic around the comparison of
media size and printing area size.


I've tried that. No change!

David


I've not read all of this thread but one thing that just occurred to
me is that I believe Win8 has a "repair" option that will restore
things to "as they were" as far as the windows OS but will NOT mess up
your installed programs. You might try that. Again, I've not read
this whole thread but your problem sounds really weird and seems like
it would be more then just a problem with the printer driver -
something hosed at the OS level is what seems more likely to me.


I think I ought to précis the situation as it is now because, when I
posted the original message, I hadn't experimented enough to describe
the problem accurately. I have posted further facts as they became known
but now I ought to just repeat them in a concise manner. I am using an
HP Photosmart 2610 AIO.

Photos will not print using Windows 8 64-bit if I specify borderless. It
doesn't matter whether they are large format or small. The file is
reportedly sent to the printer but the printer doesn't receive it. In
all other respects printing works correctly. I have tried the various
workarounds suggested by others but this made no difference whatsoever.

I have used two different computers running Win8 64 with the same
result, so it would appear not to be a problem with the installation
that would require a repair.

I have also tried printing borderless on two further computers running
Win8 32-bit. These all printed correctly. There was no problem.

When I downloaded the printer driver from HP there were different
drivers for 64-bit and 32-bit.

My conclusion is, therefore, that there is a flaw in the 64-bit driver.
Either that, or that there is a problem with the way the 64-bit OS
interacts with the 64-bit driver.

I do have an HP Photosmart 8750. I tried just one print with that from a
64-bit driver. There were problems, but I have not had time to
experiment further. In any case, that 8750 has its own faults which
could mask any fault from the HP driver.

It was my hope when I started this thread that someone would write to
say that they had had the same problem, whether or not they were using
the same or a similar printer with WIN8 64-bit. That would then be proof
enough to blame the 64-bit driver. But if someone were to write and say
that they've had no problems with the same setup then I would know I had
to look at my own computer(s).

David

--
David Rance writing from Caversham, Reading, UK
  #28  
Old September 26th 13, 02:31 AM posted to alt.comp.os.windows-8,comp.periphs.printers
Ashton Crusher[_2_]
external usenet poster
 
Posts: 195
Default Can't print photos from Windows 8 (64-bit)

On Wed, 25 Sep 2013 22:36:59 +0100, David Rance
wrote:

On Wed, 25 Sep 2013 Ashton Crusher wrote:

On Wed, 25 Sep 2013 10:34:51 +0100, David Rance
wrote:

On Wed, 25 Sep 2013 Gernot Hassenpflug wrote:

David Rance writes:

On Thu, 19 Sep 2013 Gene E. Bloch wrote:

On Thu, 19 Sep 2013 09:31:38 +0100, David Rance wrote:

Well, thanks for all your suggestions, folks. They were all quite
logical. But in the end the solution was simply *not* logical. Why
should a 64-bit barf at being told to print borderless? It just doesn't
make sense.

Somehow I completely agree :-)

I'm guessing that it's a bug in the driver, and furthermore I'm
pessimistic enough to believe that HP won't fix it.

I hope I'm wrong about that.

I don't think you're wrong, judging by my past experience with them. I
had to ditch perfectly good but older HP printers when upgrading to
Win XP some years ago simply because they didn't provide updated
fully-featured drivers for them. What annoyed me more than anything
was that they said the updated drivers were fully featured but were
only basic. I wasted many phone calls with them where they pointed me
to what they said really were fully featured drivers. I won't say they
told me lies because I do think that the people I spoke to really
believed what they were saying, in ignorance of course.

At least the updated driver for Win 8 really is fully featured even
though the 2610 is fairly old, even though the 64-bit driver seems to
have this bug. Can't say the same for the 8750 - that's just a basic
updated driver, but doesn't pretend to be anything else.

Why do I stick with HP printers? Well, I like that fact that the
printing head *is* the cartridge so the whole thing is replaced when
the ink runs out. And they're not bad printers.

To second Paul's suggestion of trying a thin border, I would also try
borderless, but adjust (slider bar) the "overprinting" until it is
minimum (which should be 0, i.e., exactly the physical dimensions of the
media).
See if it works: maybe there is broken logic around the comparison of
media size and printing area size.

I've tried that. No change!

David


I've not read all of this thread but one thing that just occurred to
me is that I believe Win8 has a "repair" option that will restore
things to "as they were" as far as the windows OS but will NOT mess up
your installed programs. You might try that. Again, I've not read
this whole thread but your problem sounds really weird and seems like
it would be more then just a problem with the printer driver -
something hosed at the OS level is what seems more likely to me.


I think I ought to précis the situation as it is now because, when I
posted the original message, I hadn't experimented enough to describe
the problem accurately. I have posted further facts as they became known
but now I ought to just repeat them in a concise manner. I am using an
HP Photosmart 2610 AIO.

Photos will not print using Windows 8 64-bit if I specify borderless. It
doesn't matter whether they are large format or small. The file is
reportedly sent to the printer but the printer doesn't receive it. In
all other respects printing works correctly. I have tried the various
workarounds suggested by others but this made no difference whatsoever.

I have used two different computers running Win8 64 with the same
result, so it would appear not to be a problem with the installation
that would require a repair.

I have also tried printing borderless on two further computers running
Win8 32-bit. These all printed correctly. There was no problem.

When I downloaded the printer driver from HP there were different
drivers for 64-bit and 32-bit.

My conclusion is, therefore, that there is a flaw in the 64-bit driver.
Either that, or that there is a problem with the way the 64-bit OS
interacts with the 64-bit driver.

I do have an HP Photosmart 8750. I tried just one print with that from a
64-bit driver. There were problems, but I have not had time to
experiment further. In any case, that 8750 has its own faults which
could mask any fault from the HP driver.

It was my hope when I started this thread that someone would write to
say that they had had the same problem, whether or not they were using
the same or a similar printer with WIN8 64-bit. That would then be proof
enough to blame the 64-bit driver. But if someone were to write and say
that they've had no problems with the same setup then I would know I had
to look at my own computer(s).

David


I could be wrong but can't you use the 32 bit drivers even on a 64 bit
OS setup? If so, try getting rid of the 64 bit driver and installing
the 32 bit one and see how that works.
  #29  
Old September 26th 13, 02:35 AM posted to alt.comp.os.windows-8,comp.periphs.printers
Mort[_7_]
external usenet poster
 
Posts: 30
Default Can't print photos from Windows 8 (64-bit)

David Rance wrote:
On Wed, 25 Sep 2013 Ashton Crusher wrote:

On Wed, 25 Sep 2013 10:34:51 +0100, David Rance
wrote:

On Wed, 25 Sep 2013 Gernot Hassenpflug wrote:

David Rance writes:

On Thu, 19 Sep 2013 Gene E. Bloch wrote:

On Thu, 19 Sep 2013 09:31:38 +0100, David Rance wrote:

Well, thanks for all your suggestions, folks. They were all quite
logical. But in the end the solution was simply *not* logical. Why
should a 64-bit barf at being told to print borderless? It just
doesn't
make sense.

Somehow I completely agree :-)

I'm guessing that it's a bug in the driver, and furthermore I'm
pessimistic enough to believe that HP won't fix it.

I hope I'm wrong about that.

I don't think you're wrong, judging by my past experience with them. I
had to ditch perfectly good but older HP printers when upgrading to
Win XP some years ago simply because they didn't provide updated
fully-featured drivers for them. What annoyed me more than anything
was that they said the updated drivers were fully featured but were
only basic. I wasted many phone calls with them where they pointed me
to what they said really were fully featured drivers. I won't say they
told me lies because I do think that the people I spoke to really
believed what they were saying, in ignorance of course.

At least the updated driver for Win 8 really is fully featured even
though the 2610 is fairly old, even though the 64-bit driver seems to
have this bug. Can't say the same for the 8750 - that's just a basic
updated driver, but doesn't pretend to be anything else.

Why do I stick with HP printers? Well, I like that fact that the
printing head *is* the cartridge so the whole thing is replaced when
the ink runs out. And they're not bad printers.

To second Paul's suggestion of trying a thin border, I would also try
borderless, but adjust (slider bar) the "overprinting" until it is
minimum (which should be 0, i.e., exactly the physical dimensions of
the
media).
See if it works: maybe there is broken logic around the comparison of
media size and printing area size.

I've tried that. No change!

David


I've not read all of this thread but one thing that just occurred to
me is that I believe Win8 has a "repair" option that will restore
things to "as they were" as far as the windows OS but will NOT mess up
your installed programs. You might try that. Again, I've not read
this whole thread but your problem sounds really weird and seems like
it would be more then just a problem with the printer driver -
something hosed at the OS level is what seems more likely to me.


I think I ought to précis the situation as it is now because, when I
posted the original message, I hadn't experimented enough to describe
the problem accurately. I have posted further facts as they became known
but now I ought to just repeat them in a concise manner. I am using an
HP Photosmart 2610 AIO.

Photos will not print using Windows 8 64-bit if I specify borderless. It
doesn't matter whether they are large format or small. The file is
reportedly sent to the printer but the printer doesn't receive it. In
all other respects printing works correctly. I have tried the various
workarounds suggested by others but this made no difference whatsoever.

I have used two different computers running Win8 64 with the same
result, so it would appear not to be a problem with the installation
that would require a repair.

I have also tried printing borderless on two further computers running
Win8 32-bit. These all printed correctly. There was no problem.

When I downloaded the printer driver from HP there were different
drivers for 64-bit and 32-bit.

My conclusion is, therefore, that there is a flaw in the 64-bit driver.
Either that, or that there is a problem with the way the 64-bit OS
interacts with the 64-bit driver.

I do have an HP Photosmart 8750. I tried just one print with that from a
64-bit driver. There were problems, but I have not had time to
experiment further. In any case, that 8750 has its own faults which
could mask any fault from the HP driver.

It was my hope when I started this thread that someone would write to
say that they had had the same problem, whether or not they were using
the same or a similar printer with WIN8 64-bit. That would then be proof
enough to blame the 64-bit driver. But if someone were to write and say
that they've had no problems with the same setup then I would know I had
to look at my own computer(s).

David

Hi,

My HP 8250 prints well, including borderless, on both my 32 bit and my
64 bit PCs. My drivers are of course from HP. This would seem to rule
out an HP driver error, inasmuch as their drivers work well with my 4 PCs.

I'm sorry that I cannot tell you what the problem is, only what it is not.

Good luck,

Mort Linder
  #30  
Old September 26th 13, 09:15 AM posted to alt.comp.os.windows-8,comp.periphs.printers
David Rance[_2_]
external usenet poster
 
Posts: 61
Default Can't print photos from Windows 8 (64-bit)

On Wed, 25 Sep 2013 Mort wrote:


I think I ought to précis the situation as it is now because, when I
posted the original message, I hadn't experimented enough to describe
the problem accurately. I have posted further facts as they became known
but now I ought to just repeat them in a concise manner. I am using an
HP Photosmart 2610 AIO.

Photos will not print using Windows 8 64-bit if I specify borderless. It
doesn't matter whether they are large format or small. The file is
reportedly sent to the printer but the printer doesn't receive it. In
all other respects printing works correctly. I have tried the various
workarounds suggested by others but this made no difference whatsoever.

I have used two different computers running Win8 64 with the same
result, so it would appear not to be a problem with the installation
that would require a repair.

I have also tried printing borderless on two further computers running
Win8 32-bit. These all printed correctly. There was no problem.

When I downloaded the printer driver from HP there were different
drivers for 64-bit and 32-bit.

My conclusion is, therefore, that there is a flaw in the 64-bit driver.
Either that, or that there is a problem with the way the 64-bit OS
interacts with the 64-bit driver.

I do have an HP Photosmart 8750. I tried just one print with that from a
64-bit driver. There were problems, but I have not had time to
experiment further. In any case, that 8750 has its own faults which
could mask any fault from the HP driver.

It was my hope when I started this thread that someone would write to
say that they had had the same problem, whether or not they were using
the same or a similar printer with WIN8 64-bit. That would then be proof
enough to blame the 64-bit driver. But if someone were to write and say
that they've had no problems with the same setup then I would know I had
to look at my own computer(s).

My HP 8250 prints well, including borderless, on both my 32 bit and my
64 bit PCs.


And is that with Windows 8?

My drivers are of course from HP.


Likewise.

This would seem to rule out an HP driver error, inasmuch as their
drivers work well with my 4 PCs.

I'm sorry that I cannot tell you what the problem is, only what it is not.


But that is useful. Many thanks!

David

--
David Rance writing from Caversham, Reading, UK
 




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