If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
|
Thread Tools | Rate Thread | Display Modes |
#1
|
|||
|
|||
When A means B
Hi All,
I just got off a remove assist with a customer. I could not make heads of tail of what she was complaining about. Then I realizes that Windows 7 = Windows Live Mail Windows 10 = gMail I have a headache. :-( -T |
Ads |
#2
|
|||
|
|||
When A means B
On 6/4/2018 5:29 PM, T wrote:
Hi All, I just got off a remove assist with a customer. I could not make heads of tail of what she was complaining about. Then I realizes that Windows 7 = Windows Live Mail Windows 10 = gMail I have a headache. :-( -T I often get similar information when dealing with customer support. -- David E. Ross http://www.rossde.com/ First you say you do, and then you don't. And then you say you will, but then won't. You're undecided now, so what're you goin' to do? From a 1950s song That should be Donald Trump's theme song. He obviously does not understand "commitment", whether it is about policy or marriage. |
#3
|
|||
|
|||
When A means B
On Mon, 4 Jun 2018 17:29:41 -0700, T wrote:
Hi All, I just got off a remove assist with a customer. I could not make heads of tail of what she was complaining about. Then I realizes that Windows 7 = Windows Live Mail Windows 10 = gMail I have a headache. :-( It happens. I was replacing a battery on a security system panel today. The customer did not know the difference between a keypad and the panel. Hey, they have other things to do. Sincerely, Gene Wirchenko |
#4
|
|||
|
|||
When A means B
On 06/04/2018 05:46 PM, David E. Ross wrote:
On 6/4/2018 5:29 PM, T wrote: Hi All, I just got off a remove assist with a customer. I could not make heads of tail of what she was complaining about. Then I realizes that Windows 7 = Windows Live Mail Windows 10 = gMail I have a headache. :-( -T I often get similar information when dealing with customer support. Do they freak out that you erased all their eMail if you bring up another program and the new windows covers up their eMail program? |
#5
|
|||
|
|||
When A means B
T wrote:
I just got off a remove assist with a customer. I could not make heads of tail of what she was complaining about. Then I realizes that Windows 7 = Windows Live Mail Windows 10 = gMail I have a headache. Windows 7 did not come with an e-mail client. If Windows Live Mail (WLM), formerly named Windows Live Mail Desktop, is on that computer then the user installed it. Windows Mail came with Windows Vista. WLM was the successor to Vista's Mail (that version of it since Microsoft has reused the name "Mail" in Windows 8 but for a different client). On a clean install of Windows 7, if you wanted to locally do e-mail (and not get stuck using a web browser to connect to a webmail client) then you had to install an e-mail program. Outlook, Thunderbird, em Client, or something including WLM. Windows 10 comes with Mail, not gMail (which is an online service, not a local client). Windows XP: Outlook Express (part of IE which came bundled in XP). Windows Vista: Mail (different than the prior Microsoft Mail). Windows 7: No e-mail client (you have to install one). Windows 8: Windows Mail (different than Vista's Mail), no POP (only IMAP and Exchange). Windows 10: Mail (the local client, not the gMail service). (*) (*) I found no app named "gMail" in Microsoft's store. Maybe someone somewhere else has a Windows 10 app called "gMail" (who mustn't be afraid of Google for trademark infringment). Whether from Microsoft's store or elsewhere, the user would have to install it. Does "Mail" mean Microsoft Mail, Mail (Vista 8), or Mail (Windows 10)? Does "Outlook" mean Outlook Express or Outlook or Outlook.com? Distinguishable naming is not a forte of Microsoft. Neither is sticking with a name. https://www.howtogeek.com/338120/mic...ming-products/ https://www.pcworld.com/article/1616..._ms_names.html and more at https://www.google.com/search?q=conf...+product+names |
#6
|
|||
|
|||
When A means B
On 6/4/2018 6:05 PM, T wrote:
On 06/04/2018 05:46 PM, David E. Ross wrote: On 6/4/2018 5:29 PM, T wrote: Hi All, I just got off a remove assist with a customer. I could not make heads of tail of what she was complaining about. Then I realizes that Windows 7 = Windows Live Mail Windows 10 = gMail I have a headache. :-( -T I often get similar information when dealing with customer support. Do they freak out that you erased all their eMail if you bring up another program and the new windows covers up their eMail program? That has never happened to me. But they do freak out if I (a customer) have a problem that is not covered by their script. When I need customer support and use the correct terminology to describe my problem, the script-readers become confused. Note that I do not make the mistake of "When A means B". My entire 40+ year career was with software. More than 30 of those years was as a tester of software used by the US Department of Defense to operate its unmanned, earth-orbiting satellites. During that time, I also performed customer support, mostly for the US Air Force. Only the most senior personnel in our organization were allowed to field customer-support phone calls. We had no scripts. We did have user manuals, system and program specifications, error reports, and even the source code of the software. We usually knew exactly where to look to answer the customer's questions. The customer not only had our office phone numbers but also our home phone numbers. Just an hour or two before the launch of one satellite, I got called out of the shower to provide customer support -- successfully -- entirely from memory. That level of customer support is very hard to find today. -- David E. Ross http://www.rossde.com/ First you say you do, and then you don't. And then you say you will, but then won't. You're undecided now, so what're you goin' to do? From a 1950s song That should be Donald Trump's theme song. He obviously does not understand "commitment", whether it is about policy or marriage. |
#7
|
|||
|
|||
When A means B
On 06/04/2018 08:13 PM, David E. Ross wrote:
On 6/4/2018 6:05 PM, T wrote: On 06/04/2018 05:46 PM, David E. Ross wrote: On 6/4/2018 5:29 PM, T wrote: Hi All, I just got off a remove assist with a customer. I could not make heads of tail of what she was complaining about. Then I realizes that Windows 7 = Windows Live Mail Windows 10 = gMail I have a headache. :-( -T I often get similar information when dealing with customer support. Do they freak out that you erased all their eMail if you bring up another program and the new windows covers up their eMail program? That has never happened to me. But they do freak out if I (a customer) have a problem that is not covered by their script. When I need customer support and use the correct terminology to describe my problem, the script-readers become confused. Note that I do not make the mistake of "When A means B". My entire 40+ year career was with software. More than 30 of those years was as a tester of software used by the US Department of Defense to operate its unmanned, earth-orbiting satellites. During that time, I also performed customer support, mostly for the US Air Force. Only the most senior personnel in our organization were allowed to field customer-support phone calls. We had no scripts. We did have user manuals, system and program specifications, error reports, and even the source code of the software. We usually knew exactly where to look to answer the customer's questions. The customer not only had our office phone numbers but also our home phone numbers. Just an hour or two before the launch of one satellite, I got called out of the shower to provide customer support -- successfully -- entirely from memory. That level of customer support is very hard to find today. I hate arguing with scritpers" "May I just ask my question!?!?!" |
#8
|
|||
|
|||
When A means B
On 06/04/2018 08:09 PM, VanguardLH wrote:
T wrote: I just got off a remove assist with a customer. I could not make heads of tail of what she was complaining about. Then I realizes that Windows 7 = Windows Live Mail Windows 10 = gMail I have a headache. Windows 7 did not come with an e-mail client. If Windows Live Mail (WLM), formerly named Windows Live Mail Desktop, is on that computer then the user installed it. Windows Mail came with Windows Vista. WLM was the successor to Vista's Mail (that version of it since Microsoft has reused the name "Mail" in Windows 8 but for a different client). On a clean install of Windows 7, if you wanted to locally do e-mail (and not get stuck using a web browser to connect to a webmail client) then you had to install an e-mail program. Outlook, Thunderbird, em Client, or something including WLM. Windows 10 comes with Mail, not gMail (which is an online service, not a local client). Windows XP: Outlook Express (part of IE which came bundled in XP). Windows Vista: Mail (different than the prior Microsoft Mail). Windows 7: No e-mail client (you have to install one). Windows 8: Windows Mail (different than Vista's Mail), no POP (only IMAP and Exchange). Windows 10: Mail (the local client, not the gMail service). (*) (*) I found no app named "gMail" in Microsoft's store. Maybe someone somewhere else has a Windows 10 app called "gMail" (who mustn't be afraid of Google for trademark infringment). Whether from Microsoft's store or elsewhere, the user would have to install it. Does "Mail" mean Microsoft Mail, Mail (Vista 8), or Mail (Windows 10)? Does "Outlook" mean Outlook Express or Outlook or Outlook.com? Distinguishable naming is not a forte of Microsoft. Neither is sticking with a name. https://www.howtogeek.com/338120/mic...ming-products/ https://www.pcworld.com/article/1616..._ms_names.html and more at https://www.google.com/search?q=conf...+product+names It is usually pretty easy to figure out the wrong descriptions (Hard Drive = computer case, "The Picture" = Desktop, screen saver = desktop), but today was a real head ache. |
#9
|
|||
|
|||
When A means B
On Mon, 4 Jun 2018 20:13:48 -0700, "David E. Ross"
wrote: Note that I do not make the mistake of "When A means B". My entire 40+ year career was with software. More than 30 of those years was as a tester of software used by the US Department of Defense to operate its unmanned, earth-orbiting satellites. It's funny that you have to specify that those satellites were unmanned, but if you don't, some people might assume that we have people up there, and that's where they were calling from. ;-) -- Char Jackson |
#10
|
|||
|
|||
When A means B
"David E. Ross" on Mon, 4 Jun 2018 20:13:48
-0700 typed in alt.windows7.general the following: We had no scripts. We did have user manuals, system and program specifications, error reports, and even the source code of the software. We usually knew exactly where to look to answer the customer's questions. The customer not only had our office phone numbers but also our home phone numbers. Just an hour or two before the launch of one satellite, I got called out of the shower to provide customer support -- successfully -- entirely from memory. That level of customer support is very hard to find today. That level of knowledge is often lacking, on both ends of the call. But "RTFM!" presumes that there is a manual to be read. Far too often there is not. The scrip readers are capable of dealing with the 90% of questions - the "FAQ"s. The problem is, what do I do when I have a question the FAQs don't address? E.g., I wanted to know if WordPerfect had a "signature" option, that is, to break up a large booklet into smaller subbooklets ("signatures") for printing and binding. I had to explain that 1) I know how to double sided printing 2) print a booklet and 3) I wanted to know if the new release had that capacity. Likewise when trying to find out if a printer will handle "automatic duplex printing on legal size paper". not automatic duplex print, not printing on legal size paper, not automatic printing on legal size paper, but all three "automatic"+"duplex"+"legal size". Arggh. Enough venting. Time for coffee. -- pyotr filipivich Next month's Panel: Graft - Boon or blessing? |
#11
|
|||
|
|||
When A means B
On 06/04/2018 10:07 PM, T wrote:
On 06/04/2018 08:09 PM, VanguardLH wrote: T wrote: I just got off a remove assist with a customer. I could not make heads of tail of what she was complaining about.Â* Then I realizes that Â*Â*Â*Â*Â*Â* Windows 7Â*Â* =Â*Â* Windows Live Mail Â*Â*Â*Â*Â*Â* Windows 10Â* =Â*Â* gMail I have a headache. Windows 7 did not come with an e-mail client.Â* If Windows Live Mail (WLM), formerly named Windows Live Mail Desktop, is on that computer then the user installed it.Â* Windows Mail came with Windows Vista.Â* WLM was the successor to Vista's Mail (that version of it since Microsoft has reused the name "Mail" in Windows 8 but for a different client).Â* On a clean install of Windows 7, if you wanted to locally do e-mail (and not get stuck using a web browser to connect to a webmail client) then you had to install an e-mail program.Â* Outlook, Thunderbird, em Client, or something including WLM. Windows 10 comes with Mail, not gMail (which is an online service, not a local client). Windows XP:Â*Â*Â* Outlook Express (part of IE which came bundled in XP). Windows Vista: Mail (different than the prior Microsoft Mail). Windows 7:Â*Â*Â*Â* No e-mail client (you have to install one). Windows 8:Â*Â*Â*Â* Windows Mail (different than Vista's Mail), no POP (only Â*Â*Â*Â*Â*Â*Â*Â*Â*Â*Â*Â*Â*Â*Â* IMAP and Exchange). Windows 10:Â*Â*Â* Mail (the local client, not the gMail service). (*) (*) I found no app named "gMail" in Microsoft's store.Â* Maybe someone Â*Â*Â*Â* somewhere else has a Windows 10 app called "gMail" (who mustn't be Â*Â*Â*Â* afraid of Google for trademark infringment).Â* Whether from Â*Â*Â*Â* Microsoft's store or elsewhere, the user would have to install it. Does "Mail" mean Microsoft Mail, Mail (Vista 8), or Mail (Windows 10)? Does "Outlook" mean Outlook Express or Outlook or Outlook.com? Distinguishable naming is not a forte of Microsoft.Â* Neither is sticking with a name. https://www.howtogeek.com/338120/mic...ming-products/ https://www.pcworld.com/article/1616..._ms_names.html and more at https://www.google.com/search?q=conf...+product+names It is usually pretty easy to figure out the wrong descriptions (Hard Drive = computer case, "The Picture" = Desktop, screen saver = desktop), but today was a real head ache. The latest: "every time I walk away from the computer, it turns off and I have to power it back up again". Okay, that means overheat. Probably the CPU fan went out. Got to the computer, moved stuff away from the case, including the mouse so I could look at the fans. Well now, moving the mouse caused the screen to come back on at the log in prompt. The customer points and says "see!". That is not powering it back up! Configured her power settings to never suspend and she was happy. AAAA HHHHHHH !!!!! |
#12
|
|||
|
|||
When A means B
On 06/05/2018 12:05 AM, T wrote:
Just an hour or two before the launch of one satellite, I got called out of the shower to provide customer support -- successfully -- entirely from memory.Â* That level of customer support is very hard to find today. I hate arguing with scritpers"Â* "May I just ask my question!?!?!" Thinking of customer support, once I called a satellite TV company to ask about a HDTV DVR, and was asked "How many mushrooms to you have on your dish?". |
#13
|
|||
|
|||
When A means B
On 06/05/2018 10:31 AM, Char Jackson wrote:
[snip] It's funny that you have to specify that those satellites were unmanned, but if you don't, some people might assume that we have people up there, and that's where they were calling from. ;-) Once I read a story about a future (that didn't happen) where all satellites had to be manned, because the electron tubes kept burning out. -- Mark Lloyd http://notstupid.us/ "The best defense against Christianity is a good Christian Education" [Psycho Dave] |
#14
|
|||
|
|||
When A means B
In message , George J
writes: On 06/05/2018 12:05 AM, T wrote: Just an hour or two before the launch of one satellite, I got called out of the shower to provide customer support -- successfully -- entirely from memory.* That level of customer support is very hard to find today. I hate arguing with scritpers"* "May I just ask my question!?!?!" Thinking of customer support, once I called a satellite TV company to ask about a HDTV DVR, and was asked "How many mushrooms to you have on your dish?". I remember hearing (this is OT) about when the Aleutian islands (that string of islands that sort of goes from Alaska to Siberia) first got radio dishes (not sure whether it was for direct or satellite), the natives found the dishes a good place to use for drying fish ... -- J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf Eddie [Waring] underook elocution lessons in Leeds. After four weeks he was asked to leave - all members in his class had begun to speak like him. Stuart Hall, RT 7-13 August 2010 |
#15
|
|||
|
|||
When A means B
In message , Mark Lloyd
writes: On 06/05/2018 10:31 AM, Char Jackson wrote: [snip] It's funny that you have to specify that those satellites were unmanned, but if you don't, some people might assume that we have people up there, and that's where they were calling from. ;-) Once I read a story about a future (that didn't happen) where all satellites had to be manned, because the electron tubes kept burning out. Was that Arthur C. Clarke's original paper (in Wireless World), 194x I think, about communications satellites? What struck me on reading it wasn't the manned status, but that they involved steam power to drive the generators! I think when that paper was written, photovoltaics as a source of energy were just a novelty, certainly not capable of generating enough power to power the valves (toobs) then current. -- J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf Eddie [Waring] underook elocution lessons in Leeds. After four weeks he was asked to leave - all members in his class had begun to speak like him. Stuart Hall, RT 7-13 August 2010 |
|
Thread Tools | |
Display Modes | Rate This Thread |
|
|