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WIA and hibernation again



 
 
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  #31  
Old March 27th 10, 05:11 PM posted to microsoft.public.windowsxp.basics
Unknown
external usenet poster
 
Posts: 6,007
Default WIA and hibernation again

Have you looked into using MSE?
"William B. Lurie" wrote in message
...
Dear Unk:
Thanks for working with me. I'll let John comment more on
your list, but Norton Anti-Virus is my main protection and
I don't leave home without it. I could, of course, disconnect from
the phone line and disable it to see if somehow that's the cause.
One thing at a time.....

Unknown wrote:
William; I compared my services with yours since my system does not fail
to hibernate.
I'll post the differences. Do a Google search for 'viewpoint manager
services'. Looks suspicious.
I would also suspect Norton AntiVirus.
Differences (not on my system) a
LexBce Server
lxct device
Norton AntiVirus-------I would definately get rid of this.
Pervasive PSQL Workgroup Engine
Speed Disk Service------Part of Norton
Viewpoint Manager Service


"William B. Lurie" wrote in message
...
John John - MVP wrote:
If I understand correctly, you have the machine set to hibernate after
2 hours of inactivity but it can't enter the hibernation state because
something keeps it awake...

This is what I would try:

Reboot the machine and don't do anything whatsoever after it boots,
leave it alone for the time set for hibernation and see if it does
hibernate.

If it doesn't hibernate I would then try a clean boot and once again
not touch the machine for the set time and see if it does hibernate.

http://support.microsoft.com/kb/310353
How to configure Windows XP to start in a "clean boot" state

John
John, I followed instructions. Touched NOTHING for 4 hours
(hibernate set at 2). Power-on light on tower was flashing
and it never went to hibernate. I'll read the Clean Boot instructions
again. Last time I thought it was quite an effort, but this is
this time. Maybe this evening.



Ads
  #32  
Old March 27th 10, 05:20 PM posted to microsoft.public.windowsxp.basics
William B. Lurie
external usenet poster
 
Posts: 811
Default WIA and hibernation again

MSE? I don't recognize it. Maybe Google will.....

Unknown wrote:
Have you looked into using MSE?
"William B. Lurie" wrote in message
...
Dear Unk:
Thanks for working with me. I'll let John comment more on
your list, but Norton Anti-Virus is my main protection and
I don't leave home without it. I could, of course, disconnect from
the phone line and disable it to see if somehow that's the cause.
One thing at a time.....

Unknown wrote:
William; I compared my services with yours since my system does not fail
to hibernate.
I'll post the differences. Do a Google search for 'viewpoint manager
services'. Looks suspicious.
I would also suspect Norton AntiVirus.
Differences (not on my system) a
LexBce Server
lxct device
Norton AntiVirus-------I would definately get rid of this.
Pervasive PSQL Workgroup Engine
Speed Disk Service------Part of Norton
Viewpoint Manager Service


"William B. Lurie" wrote in message
...
John John - MVP wrote:
If I understand correctly, you have the machine set to hibernate after
2 hours of inactivity but it can't enter the hibernation state because
something keeps it awake...

This is what I would try:

Reboot the machine and don't do anything whatsoever after it boots,
leave it alone for the time set for hibernation and see if it does
hibernate.

If it doesn't hibernate I would then try a clean boot and once again
not touch the machine for the set time and see if it does hibernate.

http://support.microsoft.com/kb/310353
How to configure Windows XP to start in a "clean boot" state

John
John, I followed instructions. Touched NOTHING for 4 hours
(hibernate set at 2). Power-on light on tower was flashing
and it never went to hibernate. I'll read the Clean Boot instructions
again. Last time I thought it was quite an effort, but this is
this time. Maybe this evening.


  #33  
Old March 27th 10, 05:25 PM posted to microsoft.public.windowsxp.basics
Unknown
external usenet poster
 
Posts: 6,007
Default WIA and hibernation again

Windows Security Essentials.
"William B. Lurie" wrote in message
...
MSE? I don't recognize it. Maybe Google will.....

Unknown wrote:
Have you looked into using MSE?
"William B. Lurie" wrote in message
...
Dear Unk:
Thanks for working with me. I'll let John comment more on
your list, but Norton Anti-Virus is my main protection and
I don't leave home without it. I could, of course, disconnect from
the phone line and disable it to see if somehow that's the cause.
One thing at a time.....

Unknown wrote:
William; I compared my services with yours since my system does not
fail to hibernate.
I'll post the differences. Do a Google search for 'viewpoint manager
services'. Looks suspicious.
I would also suspect Norton AntiVirus.
Differences (not on my system) a
LexBce Server
lxct device
Norton AntiVirus-------I would definately get rid of this.
Pervasive PSQL Workgroup Engine
Speed Disk Service------Part of Norton
Viewpoint Manager Service


"William B. Lurie" wrote in message
...
John John - MVP wrote:
If I understand correctly, you have the machine set to hibernate
after 2 hours of inactivity but it can't enter the hibernation state
because something keeps it awake...

This is what I would try:

Reboot the machine and don't do anything whatsoever after it boots,
leave it alone for the time set for hibernation and see if it does
hibernate.

If it doesn't hibernate I would then try a clean boot and once again
not touch the machine for the set time and see if it does hibernate.

http://support.microsoft.com/kb/310353
How to configure Windows XP to start in a "clean boot" state

John
John, I followed instructions. Touched NOTHING for 4 hours
(hibernate set at 2). Power-on light on tower was flashing
and it never went to hibernate. I'll read the Clean Boot instructions
again. Last time I thought it was quite an effort, but this is
this time. Maybe this evening.




  #34  
Old March 27th 10, 05:29 PM posted to microsoft.public.windowsxp.basics
William B. Lurie
external usenet poster
 
Posts: 811
Default WIA and hibernation again

William B. Lurie wrote:
John John - MVP wrote:
William B. Lurie wrote:
William B. Lurie wrote:
John John - MVP wrote:

If I understand correctly, you have the machine set to hibernate
after 2 hours of inactivity but it can't enter the hibernation
state because something keeps it awake...

This is what I would try:

Reboot the machine and don't do anything whatsoever after it boots,
leave it alone for the time set for hibernation and see if it does
hibernate.

If it doesn't hibernate I would then try a clean boot and once
again not touch the machine for the set time and see if it does
hibernate.

http://support.microsoft.com/kb/310353
How to configure Windows XP to start in a "clean boot" state

John

John, I followed instructions. Touched NOTHING for 4 hours
(hibernate set at 2). Power-on light on tower was flashing
and it never went to hibernate. I'll read the Clean Boot instructions
again. Last time I thought it was quite an effort, but this is
this time. Maybe this evening.

I took another small step, John. I like to try new things on my Clone
system before I take a chance with my Main Drive......so I printed
out KB310353 and followed its Method 2 on my clone system. It was very
easy, and I did it and immediately went away for 2-3/4 hours ......and
when I returned, the power light on my tower was blinking, the screen
was on, and was not even in Screen Saver mode, which to me means that
some Event occurred. It goes to Screen Saver at 10 minutes. I undid the
msconfig changes and returned here, to my Master Drive.

So I would judge that Clean Boot didn't show any difference. What's
your next advice?


Take a look in the Event Viewer and see if anything relevant is
logged. Check the log on the clone too.

John

The scene changes again, John. I just heard from Symantec, that Norton
AntiVirus does do Idle Time Scan. I had it set for "Quarterly" so it
should not have interfered. But with their help, I reset it to *never*
and maybe that will be the answer. I can live with no idle time scans.
So put my other testing on hold while I find out if hibernate now
works right.

Three hours later. At 8:55 I set Idle Scan at Never, rebooted,
and went away. Three hours later, it had not gone into hibernation,
and Events Log showed *no* events in that period, but was
obviously alive and recording things. I am of the opinion that
Norton Anti-Virus is not the source of the problem. And I'm not about
to change horses and use MSE (as Unk just suggested). There has to
be a reason why it doesn't hibernate after 2 hours, and the events
log doesn't show it.

I'm going back to Clone, Disable Norton, do a Clean Boot, and let 3
hours go by, and look at Events Log as you suggested, John. I won't
be back on until 1600 EDT.
  #35  
Old March 28th 10, 12:03 AM posted to microsoft.public.windowsxp.basics
William B. Lurie
external usenet poster
 
Posts: 811
Default WIA and hibernation again

William B. Lurie wrote:
William B. Lurie wrote:
John John - MVP wrote:
William B. Lurie wrote:
William B. Lurie wrote:
John John - MVP wrote:

If I understand correctly, you have the machine set to hibernate
after 2 hours of inactivity but it can't enter the hibernation
state because something keeps it awake...

This is what I would try:

Reboot the machine and don't do anything whatsoever after it
boots, leave it alone for the time set for hibernation and see if
it does hibernate.

If it doesn't hibernate I would then try a clean boot and once
again not touch the machine for the set time and see if it does
hibernate.

http://support.microsoft.com/kb/310353
How to configure Windows XP to start in a "clean boot" state

John

John, I followed instructions. Touched NOTHING for 4 hours
(hibernate set at 2). Power-on light on tower was flashing
and it never went to hibernate. I'll read the Clean Boot instructions
again. Last time I thought it was quite an effort, but this is
this time. Maybe this evening.

I took another small step, John. I like to try new things on my Clone
system before I take a chance with my Main Drive......so I printed
out KB310353 and followed its Method 2 on my clone system. It was very
easy, and I did it and immediately went away for 2-3/4 hours ......and
when I returned, the power light on my tower was blinking, the screen
was on, and was not even in Screen Saver mode, which to me means that
some Event occurred. It goes to Screen Saver at 10 minutes. I undid the
msconfig changes and returned here, to my Master Drive.

So I would judge that Clean Boot didn't show any difference. What's
your next advice?

Take a look in the Event Viewer and see if anything relevant is
logged. Check the log on the clone too.

John

The scene changes again, John. I just heard from Symantec, that Norton
AntiVirus does do Idle Time Scan. I had it set for "Quarterly" so it
should not have interfered. But with their help, I reset it to *never*
and maybe that will be the answer. I can live with no idle time scans.
So put my other testing on hold while I find out if hibernate now
works right.

Three hours later. At 8:55 I set Idle Scan at Never, rebooted,
and went away. Three hours later, it had not gone into hibernation,
and Events Log showed *no* events in that period, but was
obviously alive and recording things. I am of the opinion that
Norton Anti-Virus is not the source of the problem. And I'm not about
to change horses and use MSE (as Unk just suggested). There has to
be a reason why it doesn't hibernate after 2 hours, and the events
log doesn't show it.

I'm going back to Clone, Disable Norton, do a Clean Boot, and let 3
hours go by, and look at Events Log as you suggested, John. I won't
be back on until 1600 EDT.


I didn't do it right, and will do it again later this evening. Sorry.
  #36  
Old March 29th 10, 05:58 PM posted to microsoft.public.windowsxp.basics
William B. Lurie
external usenet poster
 
Posts: 811
Default WIA and hibernation again

Unknown wrote:
Since you have Viewpoint Manager Service started in services, have you
opened it and disabled auto update?
Could be this service is looking for updates for viewpoint products and
thusly not allowing hibernation.


(snip)
Well, I didn't consciously install it, have never intentionally used
it and don't know what it's for, I'll certainly disable it and see
what
that does for me, good or bad. Thanks.
  #37  
Old March 30th 10, 12:25 PM posted to microsoft.public.windowsxp.basics
William B. Lurie
external usenet poster
 
Posts: 811
Default WIA and hibernation again

William B. Lurie wrote:
Unknown wrote:
Since you have Viewpoint Manager Service started in services, have you
opened it and disabled auto update?
Could be this service is looking for updates for viewpoint products
and thusly not allowing hibernation.


(snip)
Well, I didn't consciously install it, have never intentionally used
it and don't know what it's for, I'll certainly disable it and see
what
that does for me, good or bad. Thanks.


And now, John, some new evidence elicited from Clean Booth overnight
run on Clone system, with phone line disconnected:

Note that the first of the questionable Events on System was a
newbie.... Application Layer Gateway Service started.....From
then on, it was every hour, another intrusion calol to WIA.....
Does that tell anything?

Type Date Time Source Category Event User Computer
Information 3/30/2010 6:30:57 AM Service Control Manager None 7036 N/A COMPAQ-2006
Information 3/30/2010 5:29:47 AM Service Control Manager None 7036 N/A COMPAQ-2006
Information 3/30/2010 4:28:29 AM Service Control Manager None 7036 N/A COMPAQ-2006
Information 3/30/2010 3:27:11 AM Service Control Manager None 7036 N/A COMPAQ-2006
Information 3/30/2010 2:25:53 AM Service Control Manager None 7036 N/A COMPAQ-2006
Information 3/30/2010 1:24:35 AM Service Control Manager None 7036 N/A COMPAQ-2006
Information 3/30/2010 12:23:17 AM Service Control Manager None 7036 N/A COMPAQ-2006
Information 3/29/2010 11:21:52 PM Service Control Manager None 7036 N/A COMPAQ-2006
Information 3/29/2010 10:20:12 PM Service Control Manager None 7036 N/A COMPAQ-2006
Information 3/29/2010 10:20:12 PM Service Control Manager None 7036 N/A COMPAQ-2006
Information 3/29/2010 10:20:12 PM Service Control Manager None 7036 N/A COMPAQ-2006
Information 3/29/2010 10:20:12 PM Service Control Manager None 7035 SYSTEM COMPAQ-2006
Information 3/29/2010 10:20:12 PM Service Control Manager None 7036 N/A COMPAQ-2006
Information 3/29/2010 10:20:12 PM Service Control Manager None 7036 N/A COMPAQ-2006
Information 3/29/2010 10:20:12 PM Service Control Manager None 7035 SYSTEM COMPAQ-2006
Information 3/29/2010 10:20:12 PM Service Control Manager None 7035 Compaq_Owner COMPAQ-2006
Information 3/29/2010 10:20:12 PM Service Control Manager None 7036 N/A COMPAQ-2006
Information 3/29/2010 10:20:12 PM Service Control Manager None 7036 N/A COMPAQ-2006

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7035
Date: 3/29/2010
Time: 10:20:12 PM
User: NT AUTHORITY\SYSTEM
Computer: COMPAQ-2006
Description:
The Application Layer Gateway Service service was


successfully sent a start control.

For more information, see Help and Support Center at


http://go.microsoft.com/fwlink/events.asp.
  #38  
Old March 30th 10, 01:32 PM posted to microsoft.public.windowsxp.basics
John John - MVP[_2_]
external usenet poster
 
Posts: 1,637
Default WIA and hibernation again

William B. Lurie wrote:
William B. Lurie wrote:
Unknown wrote:
Since you have Viewpoint Manager Service started in services, have
you opened it and disabled auto update?
Could be this service is looking for updates for viewpoint products
and thusly not allowing hibernation.


(snip)
Well, I didn't consciously install it, have never intentionally used
it and don't know what it's for, I'll certainly disable it and see
what
that does for me, good or bad. Thanks.


And now, John, some new evidence elicited from Clean Booth overnight
run on Clone system, with phone line disconnected:

Note that the first of the questionable Events on System was a
newbie.... Application Layer Gateway Service started.....From
then on, it was every hour, another intrusion calol to WIA.....
Does that tell anything?


I'm not so sure that your "Clean Boot" is all that clean... I suspect
that Norton plays a role in the ALG request to the Service Control
Manager. The WIA... I suspect your web cam or your Lexmark printer.
From the clone after you boot do the Net Start and the Tasklist /svc
commands and see what is running when you clean boot.

Also run the AT command, it should return "There are no entries in the
list".

John
  #39  
Old March 30th 10, 04:46 PM posted to microsoft.public.windowsxp.basics
William B. Lurie
external usenet poster
 
Posts: 811
Default WIA and hibernation again

John John - MVP wrote:
William B. Lurie wrote:
William B. Lurie wrote:
Unknown wrote:
Since you have Viewpoint Manager Service started in services, have
you opened it and disabled auto update?
Could be this service is looking for updates for viewpoint products
and thusly not allowing hibernation.

(snip)
Well, I didn't consciously install it, have never intentionally used
it and don't know what it's for, I'll certainly disable it and see
what
that does for me, good or bad. Thanks.


And now, John, some new evidence elicited from Clean Booth overnight
run on Clone system, with phone line disconnected:

Note that the first of the questionable Events on System was a
newbie.... Application Layer Gateway Service started.....From
then on, it was every hour, another intrusion calol to WIA.....
Does that tell anything?


I'm not so sure that your "Clean Boot" is all that clean... I suspect
that Norton plays a role in the ALG request to the Service Control
Manager. The WIA... I suspect your web cam or your Lexmark printer.
From the clone after you boot do the Net Start and the Tasklist /svc
commands and see what is running when you clean boot.

Also run the AT command, it should return "There are no entries in the
list".

John

Glad to see you again, John. I'll act on your latest suggestions, but
first how would you suggest I take Lexmark and Webcam out of the
picture?I'd prefer not to uninstall them.....
And I'll run the AT command, but I don't recognize it. I'll do as you
say as soon as I hear from you, but first, this morning's test:

What I have: disabled Viewpoint Mgr and WIA, my phone line was
unplugged, Error Reporting and Event Log set to Automatic, and
then what I thought was Clean Boot, and ran for 3.5 hours....
during which *no* events of any kind were to be found in the
events log. This threw me, but it's what I saw. Now I will have lunch,
followed by what you ask (including clarification of 'AT' please).
  #40  
Old March 30th 10, 05:08 PM posted to microsoft.public.windowsxp.basics
John John - MVP
external usenet poster
 
Posts: 780
Default WIA and hibernation again

William B. Lurie wrote:
John John - MVP wrote:
William B. Lurie wrote:
William B. Lurie wrote:
Unknown wrote:
Since you have Viewpoint Manager Service started in services, have
you opened it and disabled auto update?
Could be this service is looking for updates for viewpoint products
and thusly not allowing hibernation.

(snip)
Well, I didn't consciously install it, have never intentionally used
it and don't know what it's for, I'll certainly disable it and see
what
that does for me, good or bad. Thanks.

And now, John, some new evidence elicited from Clean Booth overnight
run on Clone system, with phone line disconnected:

Note that the first of the questionable Events on System was a
newbie.... Application Layer Gateway Service started.....From
then on, it was every hour, another intrusion calol to WIA.....
Does that tell anything?


I'm not so sure that your "Clean Boot" is all that clean... I suspect
that Norton plays a role in the ALG request to the Service Control
Manager. The WIA... I suspect your web cam or your Lexmark printer.
From the clone after you boot do the Net Start and the Tasklist /svc
commands and see what is running when you clean boot.

Also run the AT command, it should return "There are no entries in the
list".

John

Glad to see you again, John. I'll act on your latest suggestions, but
first how would you suggest I take Lexmark and Webcam out of the
picture?I'd prefer not to uninstall them.....
And I'll run the AT command, but I don't recognize it. I'll do as you
say as soon as I hear from you, but first, this morning's test:

What I have: disabled Viewpoint Mgr and WIA, my phone line was
unplugged, Error Reporting and Event Log set to Automatic, and
then what I thought was Clean Boot, and ran for 3.5 hours....
during which *no* events of any kind were to be found in the
events log. This threw me, but it's what I saw. Now I will have lunch,
followed by what you ask (including clarification of 'AT' please).


AT will simply let you see if you have any Scheduled Tasks.

John
  #41  
Old March 30th 10, 05:48 PM posted to microsoft.public.windowsxp.basics
William B. Lurie
external usenet poster
 
Posts: 811
Default WIA and hibernation again

John John - MVP wrote:
William B. Lurie wrote:
John John - MVP wrote:
William B. Lurie wrote:
William B. Lurie wrote:
Unknown wrote:
Since you have Viewpoint Manager Service started in services, have
you opened it and disabled auto update?
Could be this service is looking for updates for viewpoint
products and thusly not allowing hibernation.

(snip)
Well, I didn't consciously install it, have never intentionally used
it and don't know what it's for, I'll certainly disable it and see
what
that does for me, good or bad. Thanks.

And now, John, some new evidence elicited from Clean Booth overnight
run on Clone system, with phone line disconnected:

Note that the first of the questionable Events on System was a
newbie.... Application Layer Gateway Service started.....From
then on, it was every hour, another intrusion calol to WIA.....
Does that tell anything?

I'm not so sure that your "Clean Boot" is all that clean... I
suspect that Norton plays a role in the ALG request to the Service
Control Manager. The WIA... I suspect your web cam or your Lexmark
printer. From the clone after you boot do the Net Start and the
Tasklist /svc commands and see what is running when you clean boot.

Also run the AT command, it should return "There are no entries in
the list".

John

Glad to see you again, John. I'll act on your latest suggestions, but
first how would you suggest I take Lexmark and Webcam out of the
picture?I'd prefer not to uninstall them.....
And I'll run the AT command, but I don't recognize it. I'll do as you
say as soon as I hear from you, but first, this morning's test:

What I have: disabled Viewpoint Mgr and WIA, my phone line was
unplugged, Error Reporting and Event Log set to Automatic, and
then what I thought was Clean Boot, and ran for 3.5 hours....
during which *no* events of any kind were to be found in the
events log. This threw me, but it's what I saw. Now I will have lunch,
followed by what you ask (including clarification of 'AT' please).


AT will simply let you see if you have any Scheduled Tasks.

John


And I'd like to run it... but where, what's its syntax? I can
look at StartControl PanalScheduled Tasks to make sure it
is empty.... I'll start the 3-hour run now, assuming I find
it empty. First I'll Clean Boot, then net start and tasklist,
make sure there are no scheduled tasks......
  #42  
Old March 31st 10, 05:14 PM posted to microsoft.public.windowsxp.basics
Antares 531[_2_]
external usenet poster
 
Posts: 385
Default WIA and hibernation again

WIA means West Indies Alligators??? Are you trying to get them to
hibernate?
  #43  
Old March 31st 10, 05:42 PM posted to microsoft.public.windowsxp.basics
Unknown
external usenet poster
 
Posts: 6,007
Default WIA and hibernation again

You're funnier than a rubber crutch.
"Antares 531" wrote in message
...
WIA means West Indies Alligators??? Are you trying to get them to
hibernate?



  #44  
Old March 31st 10, 08:54 PM posted to microsoft.public.windowsxp.basics
William B. Lurie
external usenet poster
 
Posts: 811
Default WIA and hibernation again

Unknown wrote:
Curiosity question. Did you at any time alter the time interval for when you
sync your clock?
Check your registry at:
HKEY_LOCAL_MACHINE\System\currentcontrolset\servic es\w32Time\TimeProviders\NTPclient
in right pane special poll interval is a hexidecimal count in seconds.
For one week (XP default time) it is 0x00093a80 (604800)
"William B. Lurie" wrote in message


No, I've never been there. It of course did the Savings Time changeover
with no hitch at all. This problem goes back way beyond 10 days ago.......
  #45  
Old March 31st 10, 08:59 PM posted to microsoft.public.windowsxp.basics
William B. Lurie
external usenet poster
 
Posts: 811
Default WIA and hibernation again

William B. Lurie wrote:
Unknown wrote:
Curiosity question. Did you at any time alter the time interval for
when you sync your clock?
Check your registry at:
HKEY_LOCAL_MACHINE\System\currentcontrolset\servic es\w32Time\TimeProviders\NTPclient

in right pane special poll interval is a hexidecimal count in seconds.
For one week (XP default time) it is 0x00093a80 (604800)
"William B. Lurie" wrote in message


No, I've never been there. It of course did the Savings Time changeover
with no hitch at all. This problem goes back way beyond 10 days ago.......


John:

Here is a typical error which shows up
frequently. I did mention it before.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 3/31/2010
Time: 3:31:04 PM
User: N/A
Computer: COMPAQ-2006
Description:
The following boot-start or system-start driver(s) failed to load:
ftsata2
KLIF

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
 




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