Cannot connect to Comcast Cable Internet

Comcast and I have tried everything for several days, 3
visits from techs, and a talk-thru setup with a tech
yesterday, and have not been able to make my 3Com Office
Connect Model #3CR29220 or CM 29220 external, USB connect
cable modem work.

I'm running Windows XP, and the software that came with
the unit isn't compatible with that.

HELP!!!

Hello

Well that is one issue. but did the tech guys have a solution for
connecting you to your ISP with using there software and setting
it up maunally. Well have you tried contacting Comcast to see
what they have to say about it and will support XP if they did not
send you the drivers

Alvin


Carla wrote:

Comcast and I have tried everything for several days, 3
visits from techs, and a talk-thru setup with a tech
yesterday, and have not been able to make my 3Com Office
Connect Model #3CR29220 or CM 29220 external, USB connect
cable modem work.

I'm running Windows XP, and the software that came with
the unit isn't compatible with that.

HELP!!!

Hi Carla

According to the 3COM website www.3com.com (check the archive list not
currrent products) that modem 3CR29220 has been discontinued... I'd suspect
because of the problems you're experiencing. No updated versions of the
software to download. I'm assuming the techs didn't bother to tell you
that.

If you're leasing then ask for a replacement modem that works with Windows
XP.
If you recently purchased it, I'd contact the supplier you got it from and
hopefully they'll replace it with one that's known to be compatible with XP.
If they won't then you may have to put it down to experience and take your
custom, and money, elsewhere.

sorry I can't be more help
Pete

-----------------------
"Carla" wrote in message
...
Comcast and I have tried everything for several days, 3
visits from techs, and a talk-thru setup with a tech
yesterday, and have not been able to make my 3Com Office
Connect Model #3CR29220 or CM 29220 external, USB connect
cable modem work.

I'm running Windows XP, and the software that came with
the unit isn't compatible with that.

HELP!!!

Have a feeling he purchased the modem. Or maybe Comcast is different
where he is than they are where I am.

The lease modems that Comcast supplies here are RCA Ethernet Modems
and NOT USB ones.




On Tue, 13 May 2003 20:47:32 +0100, "Pete Baker"
petebkrAThotmailDOTcom wrote:

Hi Carla

According to the 3COM website www.3com.com (check the archive list not
currrent products) that modem 3CR29220 has been discontinued... I'd suspect
because of the problems you're experiencing. No updated versions of the
software to download. I'm assuming the techs didn't bother to tell you
that.

If you're leasing then ask for a replacement modem that works with Windows
XP.
If you recently purchased it, I'd contact the supplier you got it from and
hopefully they'll replace it with one that's known to be compatible with XP.
If they won't then you may have to put it down to experience and take your
custom, and money, elsewhere.

sorry I can't be more help
Pete

-----------------------
"Carla" wrote in message
...
Comcast and I have tried everything for several days, 3
visits from techs, and a talk-thru setup with a tech
yesterday, and have not been able to make my 3Com Office
Connect Model #3CR29220 or CM 29220 external, USB connect
cable modem work.

I'm running Windows XP, and the software that came with
the unit isn't compatible with that.

HELP!!!

The RCA I'm leasing from COMCAST goes both ways.



On Wed, 14 May 2003 18:41:24 -0500, Les Herrman
wrote:

Have a feeling he purchased the modem. Or maybe Comcast is different
where he is than they are where I am.

The lease modems that Comcast supplies here are RCA Ethernet Modems
and NOT USB ones.




On Tue, 13 May 2003 20:47:32 +0100, "Pete Baker"
petebkrAThotmailDOTcom wrote:

Hi Carla

According to the 3COM website www.3com.com (check the archive list not
currrent products) that modem 3CR29220 has been discontinued... I'd suspect
because of the problems you're experiencing. No updated versions of the
software to download. I'm assuming the techs didn't bother to tell you
that.

If you're leasing then ask for a replacement modem that works with Windows
XP.
If you recently purchased it, I'd contact the supplier you got it from and
hopefully they'll replace it with one that's known to be compatible with XP.
If they won't then you may have to put it down to experience and take your
custom, and money, elsewhere.

sorry I can't be more help
Pete

-----------------------
"Carla" wrote in message
...
Comcast and I have tried everything for several days, 3
visits from techs, and a talk-thru setup with a tech
yesterday, and have not been able to make my 3Com Office
Connect Model #3CR29220 or CM 29220 external, USB connect
cable modem work.

I'm running Windows XP, and the software that came with
the unit isn't compatible with that.

HELP!!!