MS Word is hung up

Hi,

The source of your problem is likely the older version you are using. As far
as I know, Office 97 is the oldest version that will function properly in
WinXP.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"hokiegamecuber" wrote in message
...
Rick & Gord,

Ok. Here's what I've done: I first renamed the normal.dot file to
normal.old-didn't work so I deleted the normal file-still didn't work.
Uninstalled Office, which it turns out I have Office 4.3 and Word 6.0,
then
reinstalled it with my McAfee disabled. Still getting same problem. Read
about a share.exe file which I have on system and it doesn't do anything I
can see after clicking on it. What now?

Your help is always appreciated!

"Rick "Nutcase" Rogers" wrote:

Hi,

Have you tried deleting normal.dot yet?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"hokiegamecuber" wrote in
message
...
Thanks. It won't let me install SR-1 saying it cannot detect Office 97
on
my
computer and then won't install SR-2 because I don't have SR-1
installed.
Nonetheless, I'm having the same problem with Word. What else? Should
I
reinstall Office97? I can't figure out how to turn off my McAfee Virus
scanner too.
Thanks for your help!

"Rick "Nutcase" Rogers" wrote:

Right.

In addition, hokiegamecuber might also try locating and deleting
normal.dot.
The template may be damaged.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Galen" wrote in message
...
In ,
hokiegamecuber had this
to
say:

My reply is at the bottom of your sent message:

I tried the uninstall and reinstall of Office and Word still gets
hung up with the hourglass cursor, never stops blinking to allow me
to use the program. Other programs (Excel,etc) are fine. What else?
Thank you!

I think Rick means have you installed the service packs not just for
the
OS but also for Office?

Galen
--
Signature changed for a moment of silence.
Rest well Alex and we'll see you on the other side.

Thanks. I realized I installed an older version and the one I had before my
reformat was Office97. But, why would the older Office all work except Word
6.0. Oh well, I'll try to find my Office 97 cd and reload it.
Thanks for all your help!

"Rick "Nutcase" Rogers" wrote:

Hi,

The source of your problem is likely the older version you are using. As far
as I know, Office 97 is the oldest version that will function properly in
WinXP.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"hokiegamecuber" wrote in message
...
Rick & Gord,

Ok. Here's what I've done: I first renamed the normal.dot file to
normal.old-didn't work so I deleted the normal file-still didn't work.
Uninstalled Office, which it turns out I have Office 4.3 and Word 6.0,
then
reinstalled it with my McAfee disabled. Still getting same problem. Read
about a share.exe file which I have on system and it doesn't do anything I
can see after clicking on it. What now?

Your help is always appreciated!

"Rick "Nutcase" Rogers" wrote:

Hi,

Have you tried deleting normal.dot yet?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"hokiegamecuber" wrote in
message
...
Thanks. It won't let me install SR-1 saying it cannot detect Office 97
on
my
computer and then won't install SR-2 because I don't have SR-1
installed.
Nonetheless, I'm having the same problem with Word. What else? Should
I
reinstall Office97? I can't figure out how to turn off my McAfee Virus
scanner too.
Thanks for your help!

"Rick "Nutcase" Rogers" wrote:

Right.

In addition, hokiegamecuber might also try locating and deleting
normal.dot.
The template may be damaged.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Galen" wrote in message
...
In ,
hokiegamecuber had this
to
say:

My reply is at the bottom of your sent message:

I tried the uninstall and reinstall of Office and Word still gets
hung up with the hourglass cursor, never stops blinking to allow me
to use the program. Other programs (Excel,etc) are fine. What else?
Thank you!

I think Rick means have you installed the service packs not just for
the
OS but also for Office?

Galen
--
Signature changed for a moment of silence.
Rest well Alex and we'll see you on the other side.