Unable to install network printer

Hello,
I've a problem installing network printers. When I had only a Windows 2000
environment, with clients windows 2000 and server windows 2000, a normal
user (without admin rights) was able to install network printers.
Now, I'm implementing Windows Xp sp2 clients inside my network, and this
clients are unable to install network printers (intalled and shared from the
windows 2000 adv srv).
When a user try to connect to a printer, the message is:
"A policy is in effect on your computer which prevents you from connecting
to this print queue. Please contact your system administrator."

Thinking that was something inside a gp, I've created a new ou with a blank
gp and inserted inside it a pc and a user, but the result is the same. Using
gp's instrument to look if some policies had been applied, everything was
"not defined".

I've found this kb:
http://support.microsoft.com/kb/888046/en-us
http://support.microsoft.com/kb/319939/en-us
but they don't work...
My printer server is a windows 2000 advanced server in cluster with a same
server. And the new clients are all Windows XP sp2. All pc/server are
updated with SUS.

Any idea?
Tnx

See Bruce Sanderson's article at:
http://members.shaw.ca/bsanders/NetPrinterAllUsers.htm
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Realgar" wrote in message
...
Hello,
I've a problem installing network printers. When I had only a Windows 2000
environment, with clients windows 2000 and server windows 2000, a normal
user (without admin rights) was able to install network printers.
Now, I'm implementing Windows Xp sp2 clients inside my network, and this
clients are unable to install network printers (intalled and shared from
the windows 2000 adv srv).
When a user try to connect to a printer, the message is:
"A policy is in effect on your computer which prevents you from connecting
to this print queue. Please contact your system administrator."

Thinking that was something inside a gp, I've created a new ou with a
blank gp and inserted inside it a pc and a user, but the result is the
same. Using gp's instrument to look if some policies had been applied,
everything was "not defined".

I've found this kb:
http://support.microsoft.com/kb/888046/en-us
http://support.microsoft.com/kb/319939/en-us
but they don't work...
My printer server is a windows 2000 advanced server in cluster with a same
server. And the new clients are all Windows XP sp2. All pc/server are
updated with SUS.

Any idea?
Tnx

Since the print server is a clustered machine make sure that kerberos is
enabled on the clustered network name.

The issue is the client cannot determine if the print server is in the same
domain as the client and the Point and Print Restriction policy is blocking
the driver installation.

the policy is under
User Configuration, Admin Templates, Control Panel, Printers



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Cari (MS-MVP)" wrote in message
...
See Bruce Sanderson's article at:
http://members.shaw.ca/bsanders/NetPrinterAllUsers.htm
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Realgar" wrote in message
...
Hello,
I've a problem installing network printers. When I had only a Windows
2000 environment, with clients windows 2000 and server windows 2000, a
normal user (without admin rights) was able to install network printers.
Now, I'm implementing Windows Xp sp2 clients inside my network, and this
clients are unable to install network printers (intalled and shared from
the windows 2000 adv srv).
When a user try to connect to a printer, the message is:
"A policy is in effect on your computer which prevents you from
connecting to this print queue. Please contact your system
administrator."

Thinking that was something inside a gp, I've created a new ou with a
blank gp and inserted inside it a pc and a user, but the result is the
same. Using gp's instrument to look if some policies had been applied,
everything was "not defined".

I've found this kb:
http://support.microsoft.com/kb/888046/en-us
http://support.microsoft.com/kb/319939/en-us
but they don't work...
My printer server is a windows 2000 advanced server in cluster with a
same server. And the new clients are all Windows XP sp2. All pc/server
are updated with SUS.

Any idea?
Tnx

Also verify
reverse DNS name lookup is working

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Alan Morris [MSFT]" wrote in message
...
Since the print server is a clustered machine make sure that kerberos is
enabled on the clustered network name.

The issue is the client cannot determine if the print server is in the
same domain as the client and the Point and Print Restriction policy is
blocking the driver installation.

the policy is under
User Configuration, Admin Templates, Control Panel, Printers



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Cari (MS-MVP)" wrote in message
...
See Bruce Sanderson's article at:
http://members.shaw.ca/bsanders/NetPrinterAllUsers.htm
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Realgar" wrote in message
...
Hello,
I've a problem installing network printers. When I had only a Windows
2000 environment, with clients windows 2000 and server windows 2000, a
normal user (without admin rights) was able to install network printers.
Now, I'm implementing Windows Xp sp2 clients inside my network, and this
clients are unable to install network printers (intalled and shared from
the windows 2000 adv srv).
When a user try to connect to a printer, the message is:
"A policy is in effect on your computer which prevents you from
connecting to this print queue. Please contact your system
administrator."

Thinking that was something inside a gp, I've created a new ou with a
blank gp and inserted inside it a pc and a user, but the result is the
same. Using gp's instrument to look if some policies had been applied,
everything was "not defined".

I've found this kb:
http://support.microsoft.com/kb/888046/en-us
http://support.microsoft.com/kb/319939/en-us
but they don't work...
My printer server is a windows 2000 advanced server in cluster with a
same server. And the new clients are all Windows XP sp2. All pc/server
are updated with SUS.

Any idea?
Tnx