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#1
December 11th 03, 04:21 PM
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Remote assistance
I have problem to connect to another pc for remote assistance.
We are both running on Adsl with wireless routers (NAT) - so may the problem is with the configuration with the routers. Somebody that have some tip? 
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#2
December 11th 03, 04:21 PM
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Remote assistance
Greetings Erik,
In order for this to work, the wireless router of the person asking for Remote Assistance must have Universal Plug and Play (UPnP) support installed. A number of router manufacturer now do, and the router may just require a firmware update. If you reply back here with the brand and model of the router, we can quickly determine if it currently does support UPnP in anyway. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Erik Helgerud" wrote in message ... I have problem to connect to another pc for remote assistance. We are both running on Adsl with wireless routers (NAT) - so may the problem is with the configuration with the routers. Somebody that have some tip?
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#3
December 11th 03, 04:21 PM
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Remote assistance
Manufactor is BELKIN and my is an billion router. May this is not the
information you need. "Jonathan Kay [MVP]" skrev i melding ... Greetings Erik, In order for this to work, the wireless router of the person asking for Remote Assistance must have Universal Plug and Play (UPnP) support installed. A number of router manufacturer now do, and the router may just require a firmware update. If you reply back here with the brand and model of the router, we can quickly determine if it currently does support UPnP in anyway. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Erik Helgerud" wrote in message ... I have problem to connect to another pc for remote assistance. We are both running on Adsl with wireless routers (NAT) - so may the problem is with the configuration with the routers. Somebody that have some tip?
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#4
December 11th 03, 04:21 PM
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Remote assistance
Hi Erik,
The latest Belkin firmware may correct this (unfortunately there's been mixed results): http://web.belkin.com/support/downlo...egory=9&lang=1 ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Erik Helgerud" wrote in message ... Manufactor is BELKIN and my is an billion router. May this is not the information you need. "Jonathan Kay [MVP]" skrev i melding ... Greetings Erik, In order for this to work, the wireless router of the person asking for Remote Assistance must have Universal Plug and Play (UPnP) support installed. A number of router manufacturer now do, and the router may just require a firmware update. If you reply back here with the brand and model of the router, we can quickly determine if it currently does support UPnP in anyway. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Erik Helgerud" wrote in message ... I have problem to connect to another pc for remote assistance. We are both running on Adsl with wireless routers (NAT) - so may the problem is with the configuration with the routers. Somebody that have some tip?
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#5
December 11th 03, 04:21 PM
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Remote assistance
Ok - thank you.
Is there another way to connect to another pc over internet? Behind an router? "Jonathan Kay [MVP]" skrev i melding ... Hi Erik, The latest Belkin firmware may correct this (unfortunately there's been mixed results): http://web.belkin.com/support/downlo...egory=9&lang=1 ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Erik Helgerud" wrote in message ... Manufactor is BELKIN and my is an billion router. May this is not the information you need. "Jonathan Kay [MVP]" skrev i melding ... Greetings Erik, In order for this to work, the wireless router of the person asking for Remote Assistance must have Universal Plug and Play (UPnP) support installed. A number of router manufacturer now do, and the router may just require a firmware update. If you reply back here with the brand and model of the router, we can quickly determine if it currently does support UPnP in anyway. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Erik Helgerud" wrote in message ... I have problem to connect to another pc for remote assistance. We are both running on Adsl with wireless routers (NAT) - so may the problem is with the configuration with the routers. Somebody that have some tip?
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