How to send a fax from a scanned document?

Lem, I have an epson printer only,there is a fax modem in my computer. I have
my land line tel# hooked to my PC. Everything is config. correctly As I see
it. This all began with a scanned bill from my scanner filed in my Document
folder.I open my file and it displays on my viewer.Then I send it to my
printer,to fax. Hal
--
HAE


"Lem" wrote:

Hal wrote:
Lem, Item #3 please explain this item again,doesn't seem to work ? Hal

Hal, you said that "I used my cell phone to call my fax printer."

Do you have a separate multi-function printer/scanner/fax that you are
attempting to use, or do you have a fax modem INSIDE your computer case?
And if you have BOTH devices, do you have a telephone line connected
to the fax modem in your computer, or only to the printer/scanner/fax?

--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

Hal wrote:
Lem, I have an epson printer only,there is a fax modem in my computer. I have
my land line tel# hooked to my PC. Everything is config. correctly As I see
it. This all began with a scanned bill from my scanner filed in my Document
folder.I open my file and it displays on my viewer.Then I send it to my
printer,to fax. Hal

I'm about out of ideas.

What happened when you tried test #3? Based on your reported results of
test #1, I guess that your cell phone never rang.

Test #3 is intended to see if you can send a fax just using the Send Fax
Wizard. That is, not attempting to fax a document saved in "My
Documents" (or elsewhere on your computer). It will not actually send a
fax (even if everything works correctly), because I suggested sending it
to your cell phone -- which, of course, can not receive faxes. If your
cell phone rings and you can hear fax tones on it, however, that will
indicate that the software and the outgoing portion of your fax modem
are working.

The success of test #2 indicates 2 things: (1) you actually do have a
fax modem, which at least has its receiver operating correctly, and (2)
you have correctly connected the modem to an analog telephone line.

The fact that you have been unable to send faxes could be caused by
software problems or hardware problems. Test #1 was intended to
(temporarily) separate hardware issues from software issues by
scheduling the fax to be sent in the future. The fact that nothing
appeared in the Fax Console Outbox suggests that something is wrong with
your installation of Fax Services.

Do you have Windows XP Home or Pro? What service pack is installed? If
you're not sure, right click on My Computer and then click on
Properties. Do you have any Symantec or Norton product installed? Which
one(s)? Did Dell pre-install any other fax software?

About the only thing left that I can think of is to remove Windows Fax
Services and then re-install it, paying careful attention to any error
messages that may appear during the installation.

See Help & Support "Add or Remove a Windows Component" or MS KB 307894.
KB 306550 explains how to install and configure Fax Services.

--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

Hal Hostetler, My document shows on the Window Picture And Fax Viewer. It
has a print funtion below the printed doc. but doesn't show any printer to
use,not a FAX printer. If I print nothing happens,no FAX wizard

"Hal Hostetler [MVP P/I]" wrote:

OK, you've got this document you want to fax. If you double click the
document, does some program start up and show you its contents? If this
happens, does this program have a "Print" function so you can print it on a
printer? If the program has a print function, does it let you select the
printer to use? If it will, do you see a printer named "Fax" in the list?
If Fax is listed as a printer, what happens wen you select it and click
"Print", does the Send Fax Wizard start? If the Send Fax Wizard starts,
does it finish and tell you it sent your Fax? Please remember, we cannot
read your mind and details are VERY important, be as candid as you can with
your answers.

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Hal" wrote in message
...
Lem, I Did the Configure Fax using the Fax wizard,enable send and receive
are
checked,manual answer is on,the config summary is ok, one thing was
wrong-There were no tel numbers on theTSID & CSID but they are there now.
I
did see two incoming phone calls listed on incoming. They were normal
calls,not to a fax. Hal
--
HAE


"Lem" wrote:

It seems as if you haven't gone through the Fax Configuration Wizard.
Open the Fax Console and click on "Configure Fax." Go through the "Fax
Configuration Wizard" and fill in the blanks as appropriate. On the
screen headed "Select Device for Sending or Receiving Faxes" make sure
to check the boxes next to "Enable Send" and "Enable Receive." Set
either to manual answer or auto answer as desired.

The last screen says "You have successfully completed the Fax
Configuration Wizard" and shows a summary of settings. They should look
something like this:

Configuration Summary:

Devices configured to send faxes:
Zoom V.92 PCI Voice Faxmodem
The TSID of these devices is XXX-XXX-XXXX.

Devices configured to receive faxes:
Zoom V.92 PCI Voice Faxmodem
Devices are configured to automatically answer incoming fax
calls after 2 rings.
The CSID of these devices is XXX-XXX-XXXX.

If yours looks like that, the problem may be that your modem is (a) not
working properly or (b) not compatible with Windows XP Fax. If your
modem shows as "Modem Intel(R)537epv9xdf" that unfortunately is not the
name of the modem manufacturer but the identification of the chipset
used in the modem, so I can't see if it's on the "Hardware Compatibility
List." If you know the actual make and model of your modem, go to
http://winqual.microsoft.com/HCL/Default.aspx?m=x and check to see if it
is OK for use with XP.

Open Device Manager (e.g., right click on My Computer, select
Properties, on Hardware tab, click "Device Manager"). Go to the Modems
entry, click on the +, the right click on the modem identification and
select properties. Does "Device status" indicate "This device is working
properly"? Under "Device usage" does it say "Use this device (enable)"?
Go to the "Diagnostics" tab. Click the "Query modem" button. What
does it say for the response to "AT+FCLASS=?"

Click the "View log" button, and see if there appear to be any error
messages there. See the second post above from Gary Walker.


Hal wrote:
LEM, No values for TSID & CSID No fax # there
-Hal-
HAE


"Lem" wrote:

Hal wrote:
Nothing shows up on the fax console monitor.nothing waiting or
sent.. hal
If you've been following the directions in MS KB 306663, did you get
to
the end with no errors or other problems? And then you went to the
Fax
Console and saw nothing either in Outbox or Sent Items?

Open the Fax Console.

Click on "Tools."

Click on "Fax Printer Configuration."

You should see a window with the title "Fax Properties" with 5 tabs:
General, Sharing, Devices, Tracking, and Archives.

On the General tab, you should see an icon of a fax machine and the
name
"Fax." Most of the rest of this tab may be not filled in. What does
it
say after "Model:"?

Click the "Devices" tab. What is listed under the heading
"Device Name Send Receive"? Is there a value for TSID,
CSID,
and "Rings before answer"? TSID and CSID should be your fax
telephone
number.










--
Lem -- MS-MVP - Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer



--
Lem -- MS-MVP - Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

"Hal Hostetler [MVP P/I]" wrote:

OK, you've got this document you want to fax. If you double click the
document, does some program start up and show you its contents? If this
happens, does this program have a "Print" function so you can print it on a
printer? If the program has a print function, does it let you select the
printer to use? If it will, do you see a printer named "Fax" in the list?
If Fax is listed as a printer, what happens wen you select it and click
"Print", does the Send Fax Wizard start? If the Send Fax Wizard starts,
does it finish and tell you it sent your Fax? Please remember, we cannot
read your mind and details are VERY important, be as candid as you can with
your answers.

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Hal" wrote in message
...
Lem, I Did the Configure Fax using the Fax wizard,enable send and receive
are
checked,manual answer is on,the config summary is ok, one thing was
wrong-There were no tel numbers on theTSID & CSID but they are there now.
I
did see two incoming phone calls listed on incoming. They were normal
calls,not to a fax. Hal
--
HAE


"Lem" wrote:

It seems as if you haven't gone through the Fax Configuration Wizard.
Open the Fax Console and click on "Configure Fax." Go through the "Fax
Configuration Wizard" and fill in the blanks as appropriate. On the
screen headed "Select Device for Sending or Receiving Faxes" make sure
to check the boxes next to "Enable Send" and "Enable Receive." Set
either to manual answer or auto answer as desired.

The last screen says "You have successfully completed the Fax
Configuration Wizard" and shows a summary of settings. They should look
something like this:

Configuration Summary:

Devices configured to send faxes:
Zoom V.92 PCI Voice Faxmodem
The TSID of these devices is XXX-XXX-XXXX.

Devices configured to receive faxes:
Zoom V.92 PCI Voice Faxmodem
Devices are configured to automatically answer incoming fax
calls after 2 rings.
The CSID of these devices is XXX-XXX-XXXX.

If yours looks like that, the problem may be that your modem is (a) not
working properly or (b) not compatible with Windows XP Fax. If your
modem shows as "Modem Intel(R)537epv9xdf" that unfortunately is not the
name of the modem manufacturer but the identification of the chipset
used in the modem, so I can't see if it's on the "Hardware Compatibility
List." If you know the actual make and model of your modem, go to
http://winqual.microsoft.com/HCL/Default.aspx?m=x and check to see if it
is OK for use with XP.

Open Device Manager (e.g., right click on My Computer, select
Properties, on Hardware tab, click "Device Manager"). Go to the Modems
entry, click on the +, the right click on the modem identification and
select properties. Does "Device status" indicate "This device is working
properly"? Under "Device usage" does it say "Use this device (enable)"?
Go to the "Diagnostics" tab. Click the "Query modem" button. What
does it say for the response to "AT+FCLASS=?"

Click the "View log" button, and see if there appear to be any error
messages there. See the second post above from Gary Walker.


Hal wrote:
LEM, No values for TSID & CSID No fax # there
-Hal-
HAE


"Lem" wrote:

Hal wrote:
Nothing shows up on the fax console monitor.nothing waiting or
sent.. hal
If you've been following the directions in MS KB 306663, did you get
to
the end with no errors or other problems? And then you went to the
Fax
Console and saw nothing either in Outbox or Sent Items?

Open the Fax Console.

Click on "Tools."

Click on "Fax Printer Configuration."

You should see a window with the title "Fax Properties" with 5 tabs:
General, Sharing, Devices, Tracking, and Archives.

On the General tab, you should see an icon of a fax machine and the
name
"Fax." Most of the rest of this tab may be not filled in. What does
it
say after "Model:"?

Click the "Devices" tab. What is listed under the heading
"Device Name Send Receive"? Is there a value for TSID,
CSID,
and "Rings before answer"? TSID and CSID should be your fax
telephone
number.










--
Lem -- MS-MVP - Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer



--
Lem -- MS-MVP - Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer



LEM, I have been off the line for a while,we have had power failures for last few days and my internet feed is on fiber optics and the ONT equipment has been diconnecting me from the internet. I have to for the ONT to restore. Banning Hal

On my Windows XP Pro computer, the Picture and Fax viewer has a printer icon
below the view window. If I click it, I launch the Photo Printing Wizard.
The first dialog from this wizard lets me pick what image I want to print.
Clicking "Next" brings me to the "Printing Options" dialog where I have a
drop down list labeled "What printer do you want to use?". In this drop
down list, I have an entry named "Fax". Do you have this entry in your drop
down list? If you do not, under "Start =Printers and Faxes", do you have a
printer labeled "Fax"?

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Banning HAL" Banning wrote in message
...
Hal Hostetler, My document shows on the Window Picture And Fax Viewer. It
has a print funtion below the printed doc. but doesn't show any printer to
use,not a FAX printer. If I print nothing happens,no FAX wizard

"Hal Hostetler [MVP P/I]" wrote:

OK, you've got this document you want to fax. If you double click the
document, does some program start up and show you its contents? If this
happens, does this program have a "Print" function so you can print it
on a
printer? If the program has a print function, does it let you select
the
printer to use? If it will, do you see a printer named "Fax" in the
list?
If Fax is listed as a printer, what happens wen you select it and click
"Print", does the Send Fax Wizard start? If the Send Fax Wizard starts,
does it finish and tell you it sent your Fax? Please remember, we
cannot
read your mind and details are VERY important, be as candid as you can
with
your answers.

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Hal" wrote in message
...
Lem, I Did the Configure Fax using the Fax wizard,enable send and
receive
are
checked,manual answer is on,the config summary is ok, one thing was
wrong-There were no tel numbers on theTSID & CSID but they are there
now.
I
did see two incoming phone calls listed on incoming. They were normal
calls,not to a fax. Hal
--
HAE


"Lem" wrote:

It seems as if you haven't gone through the Fax Configuration
Wizard.
Open the Fax Console and click on "Configure Fax." Go through the
"Fax
Configuration Wizard" and fill in the blanks as appropriate. On the
screen headed "Select Device for Sending or Receiving Faxes" make
sure
to check the boxes next to "Enable Send" and "Enable Receive." Set
either to manual answer or auto answer as desired.

The last screen says "You have successfully completed the Fax
Configuration Wizard" and shows a summary of settings. They should
look
something like this:

Configuration Summary:

Devices configured to send faxes:
Zoom V.92 PCI Voice Faxmodem
The TSID of these devices is XXX-XXX-XXXX.

Devices configured to receive faxes:
Zoom V.92 PCI Voice Faxmodem
Devices are configured to automatically answer incoming fax
calls after 2 rings.
The CSID of these devices is XXX-XXX-XXXX.

If yours looks like that, the problem may be that your modem is (a)
not
working properly or (b) not compatible with Windows XP Fax. If your
modem shows as "Modem Intel(R)537epv9xdf" that unfortunately is not
the
name of the modem manufacturer but the identification of the chipset
used in the modem, so I can't see if it's on the "Hardware
Compatibility
List." If you know the actual make and model of your modem, go to
http://winqual.microsoft.com/HCL/Default.aspx?m=x and check to see
if it
is OK for use with XP.

Open Device Manager (e.g., right click on My Computer, select
Properties, on Hardware tab, click "Device Manager"). Go to the
Modems
entry, click on the +, the right click on the modem identification
and
select properties. Does "Device status" indicate "This device is
working
properly"? Under "Device usage" does it say "Use this device
(enable)"?
Go to the "Diagnostics" tab. Click the "Query modem" button.
What
does it say for the response to "AT+FCLASS=?"

Click the "View log" button, and see if there appear to be any error
messages there. See the second post above from Gary Walker.


Hal wrote:
LEM, No values for TSID & CSID No fax # there
-Hal-
HAE


"Lem" wrote:

Hal wrote:
Nothing shows up on the fax console monitor.nothing waiting or
sent.. hal
If you've been following the directions in MS KB 306663, did you
get
to
the end with no errors or other problems? And then you went to
the
Fax
Console and saw nothing either in Outbox or Sent Items?

Open the Fax Console.

Click on "Tools."

Click on "Fax Printer Configuration."

You should see a window with the title "Fax Properties" with 5
tabs:
General, Sharing, Devices, Tracking, and Archives.

On the General tab, you should see an icon of a fax machine and
the
name
"Fax." Most of the rest of this tab may be not filled in. What
does
it
say after "Model:"?

Click the "Devices" tab. What is listed under the heading
"Device Name Send Receive"? Is there a value for TSID,
CSID,
and "Rings before answer"? TSID and CSID should be your fax
telephone
number.










--
Lem -- MS-MVP - Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer



--
Lem -- MS-MVP - Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

Hi, HAL,

Sorry for late response.

To make your problem clear, could you tell me what's new to you in my
suggestion.
Maybe you found some settings were not done yet before my suggestion.

And also tell me whether FAX monitor window popped up after you
PRINT that doc file to FAX, then what error was shown in FAX monitor
window.
These are needed for trouble shoot.

Duke

"Hal" wrote in message
...
Duke,Do you have a FAX machine? If you do send your phone # and see if I
can
a FAX to u. I have done everything you suggested.The info about Microsoft
word,my image is filed in my documents,I open it and it appears AND i
printed
it to the fax printer and thesending wizard open . I followed the info.
But I
could not see that it was sent in the monitor. HAL
--
HAE


"Duke Williams" wrote:

Well,

You have FAX modem V.92,Data fax Internal donny equipped in your PC.

OK you should hooked up with the line from FAX MODEM to the ANALOG
telephone
line.(Be sure that YOU CAN SEND FAX with FAX MODEM only on ANALOG
TELEPHONE
line".)

As your PC is running Windows XP, have you installed "FAX service" in
Start-Control Panel-Add Remove Program-Add Remove Windows Component?
This makes "FAX" appeared in Start-"Printer and FAX", as you can noticed
it
besides your normal printer.

Now you MUST select your phone line type "PULSE" or "TONE" in
Start-Control
Panel-"Telephone and Modem Option" - Dial Information TAB as well as
Country
and your City code or local area code.

Ok then you are ready to go to "FAX console" to configure FAX service
with
"FAX configuration wizard for "Enable Send" and "Enable Receive."
As to TSID & CSID box, put any name you like for the identification of
your
PC-FAX to communicate with other FAX machines.

Did you do all above ?

Then back to Microsoft Word, open .doc file containing scanned image with
your scanner following File-Open of Word menu.
Now you are ready to PRINT the document following File-Print of Word menu
selecting "FAX" in Printer Name Drop Down Box of print pop-up window of
Word.

Printing the document to "FAX" will pop up "FAX sending wizard"
Recipient's FAX number you must enter to send your Doc.

How it goes ?

Duke

************************************************
"Hal" wrote in message
...
I have scanned a document in my scanner but can't fax it.Microsoft item
306663 says it can be done. My PC, DELL says I need an imaging device
which
they say I don't have in my PC.
--
HAE

Duke,7/8/07 4:15pm.this is what I just tried,Open my file in my
Documents,the WindowPicture & Fax viewer opens.I click the print symble at
the bottom of the viewer,Photo Printing Wizard opens, click next Wizard
opens,says select Printer & Paper. I select fax option rather than my Epson
regular printer.Widows Photo Print Wizard opens,shows print preview as full
page fax print.Wizard sendspicture to printer."Send FAX WIZARD opens--Click
next Window for "recipient opms.I fill in name and fax number,3109445920,my
cell #.Next cover page, click schedule to send,used 4:10PM today.
Priority=normal, click next= completing send fax wizard opens,says to send
fax, click finish.Completing Photo Wizard opens,Click finish. Then I opened
"Fax Console" outbox nothing shown,open FAX monitor nothing shown. That is
the complete operation. Banning,Ca HAL
--
HAE


"Duke Williams" wrote:

Hi, HAL,

Sorry for late response.

To make your problem clear, could you tell me what's new to you in my
suggestion.
Maybe you found some settings were not done yet before my suggestion.

And also tell me whether FAX monitor window popped up after you
PRINT that doc file to FAX, then what error was shown in FAX monitor
window.
These are needed for trouble shoot.

Duke

"Hal" wrote in message
...
Duke,Do you have a FAX machine? If you do send your phone # and see if I
can
a FAX to u. I have done everything you suggested.The info about Microsoft
word,my image is filed in my documents,I open it and it appears AND i
printed
it to the fax printer and thesending wizard open . I followed the info.
But I
could not see that it was sent in the monitor. HAL
--
HAE


"Duke Williams" wrote:

Well,

You have FAX modem V.92,Data fax Internal donny equipped in your PC.

OK you should hooked up with the line from FAX MODEM to the ANALOG
telephone
line.(Be sure that YOU CAN SEND FAX with FAX MODEM only on ANALOG
TELEPHONE
line".)

As your PC is running Windows XP, have you installed "FAX service" in
Start-Control Panel-Add Remove Program-Add Remove Windows Component?
This makes "FAX" appeared in Start-"Printer and FAX", as you can noticed
it
besides your normal printer.

Now you MUST select your phone line type "PULSE" or "TONE" in
Start-Control
Panel-"Telephone and Modem Option" - Dial Information TAB as well as
Country
and your City code or local area code.

Ok then you are ready to go to "FAX console" to configure FAX service
with
"FAX configuration wizard for "Enable Send" and "Enable Receive."
As to TSID & CSID box, put any name you like for the identification of
your
PC-FAX to communicate with other FAX machines.

Did you do all above ?

Then back to Microsoft Word, open .doc file containing scanned image with
your scanner following File-Open of Word menu.
Now you are ready to PRINT the document following File-Print of Word menu
selecting "FAX" in Printer Name Drop Down Box of print pop-up window of
Word.

Printing the document to "FAX" will pop up "FAX sending wizard"
Recipient's FAX number you must enter to send your Doc.

How it goes ?

Duke

************************************************
"Hal" wrote in message
...
I have scanned a document in my scanner but can't fax it.Microsoft item
306663 says it can be done. My PC, DELL says I need an imaging device
which
they say I don't have in my PC.
--
HAE

Lem,I'm back,been having "POWER" failures in So.Calif. past few days and
Fiber Optics connection to my home was up down.I have been pounding away at
the FAX thing.Today I downloaded my 56k data/fax modem software again for
windows xp.Going thru process on sending and receiving I some new items,"open
the Fax monitor", fax console to show outgoing and sent items. I think it
might work now. I need a FAX location to try it, will let you know if it
does. Hal
--
HAE


"Lem" wrote:

Hal wrote:
Lem, I have an epson printer only,there is a fax modem in my computer. I have
my land line tel# hooked to my PC. Everything is config. correctly As I see
it. This all began with a scanned bill from my scanner filed in my Document
folder.I open my file and it displays on my viewer.Then I send it to my
printer,to fax. Hal

I'm about out of ideas.

What happened when you tried test #3? Based on your reported results of
test #1, I guess that your cell phone never rang.

Test #3 is intended to see if you can send a fax just using the Send Fax
Wizard. That is, not attempting to fax a document saved in "My
Documents" (or elsewhere on your computer). It will not actually send a
fax (even if everything works correctly), because I suggested sending it
to your cell phone -- which, of course, can not receive faxes. If your
cell phone rings and you can hear fax tones on it, however, that will
indicate that the software and the outgoing portion of your fax modem
are working.

The success of test #2 indicates 2 things: (1) you actually do have a
fax modem, which at least has its receiver operating correctly, and (2)
you have correctly connected the modem to an analog telephone line.

The fact that you have been unable to send faxes could be caused by
software problems or hardware problems. Test #1 was intended to
(temporarily) separate hardware issues from software issues by
scheduling the fax to be sent in the future. The fact that nothing
appeared in the Fax Console Outbox suggests that something is wrong with
your installation of Fax Services.

Do you have Windows XP Home or Pro? What service pack is installed? If
you're not sure, right click on My Computer and then click on
Properties. Do you have any Symantec or Norton product installed? Which
one(s)? Did Dell pre-install any other fax software?

About the only thing left that I can think of is to remove Windows Fax
Services and then re-install it, paying careful attention to any error
messages that may appear during the installation.

See Help & Support "Add or Remove a Windows Component" or MS KB 307894.
KB 306550 explains how to install and configure Fax Services.

--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

Go to http://www.congress.org/congressorg/...ory/congdir.tt
and pull up some fax numbers for testing.

You're already paying for it....



"Hal" wrote in message
...
Lem,I'm back,been having "POWER" failures in So.Calif. past few days and
Fiber Optics connection to my home was up down.I have been pounding away
at
the FAX thing.Today I downloaded my 56k data/fax modem software again for
windows xp.Going thru process on sending and receiving I some new
items,"open
the Fax monitor", fax console to show outgoing and sent items. I think it
might work now. I need a FAX location to try it, will let you know if it
does. Hal
--
HAE


"Lem" wrote:

Hal wrote:
Lem, I have an epson printer only,there is a fax modem in my computer.
I have
my land line tel# hooked to my PC. Everything is config. correctly As I
see
it. This all began with a scanned bill from my scanner filed in my
Document
folder.I open my file and it displays on my viewer.Then I send it to my
printer,to fax. Hal

I'm about out of ideas.

What happened when you tried test #3? Based on your reported results of
test #1, I guess that your cell phone never rang.

Test #3 is intended to see if you can send a fax just using the Send Fax
Wizard. That is, not attempting to fax a document saved in "My
Documents" (or elsewhere on your computer). It will not actually send a
fax (even if everything works correctly), because I suggested sending it
to your cell phone -- which, of course, can not receive faxes. If your
cell phone rings and you can hear fax tones on it, however, that will
indicate that the software and the outgoing portion of your fax modem
are working.

The success of test #2 indicates 2 things: (1) you actually do have a
fax modem, which at least has its receiver operating correctly, and (2)
you have correctly connected the modem to an analog telephone line.

The fact that you have been unable to send faxes could be caused by
software problems or hardware problems. Test #1 was intended to
(temporarily) separate hardware issues from software issues by
scheduling the fax to be sent in the future. The fact that nothing
appeared in the Fax Console Outbox suggests that something is wrong with
your installation of Fax Services.

Do you have Windows XP Home or Pro? What service pack is installed? If
you're not sure, right click on My Computer and then click on
Properties. Do you have any Symantec or Norton product installed? Which
one(s)? Did Dell pre-install any other fax software?

About the only thing left that I can think of is to remove Windows Fax
Services and then re-install it, paying careful attention to any error
messages that may appear during the installation.

See Help & Support "Add or Remove a Windows Component" or MS KB 307894.
KB 306550 explains how to install and configure Fax Services.

--
Lem MS MVP -- Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

Hal wrote:
Lem,I'm back,been having "POWER" failures in So.Calif. past few days and
Fiber Optics connection to my home was up down.I have been pounding away at
the FAX thing.Today I downloaded my 56k data/fax modem software again for
windows xp.Going thru process on sending and receiving I some new items,"open
the Fax monitor", fax console to show outgoing and sent items. I think it
might work now. I need a FAX location to try it, will let you know if it
does. Hal

Many pizza and other take-out places (especially, I would guess, in
SoCal), accept orders via fax. Fax an order then confirm by phone.

--
Lem -- MS-MVP - Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

Hi Hal,

."Send FAX WIZARD opens--Click
next Window for "recipient opms.
I fill in name and fax number,3109445920,
my cell #.
Next cover page,
click schedule to send,used 4:10PM today. Priority=normal,
click next= completing send fax wizard opens,says to send fax,
click finish

Checking your step, I still can not understand what you put into
blank box of selectiong recipent page;

next Window for "recipient opms.
I fill in name and fax number,3109445920,
my cell #.

You must fill the recipient name in uppder box and his or her
telephone number in lower box.
"my cell #" has nothing to do with this step!!
You are sending it to the recipient FAX number.


Then I opened
"Fax Console" outbox nothing shown,open FAX monitor nothing shown

As you specified the time to send FAX, opening FAX console
will not show the item in sent item box but should in outbox tray
below of received tray.
Outbox means the box below of received box .

If you cannot find ANY item in all box of FAX console, FAX console
has no link with FAX listed along with your epson printer in "Printer and
FAX" .

What status is shown for FAX in "Printer and FAX" ?
Your epson printer status is shown as "ready" I believe,
then your FAX must be shown as "Ready" in "Printer and FAX" if
you use FAX service.

Duke


"Hal" wrote in message
...
Duke,7/8/07 4:15pm.this is what I just tried,Open my file in my
Documents,the WindowPicture & Fax viewer opens.I click the print symble at
the bottom of the viewer,Photo Printing Wizard opens, click next Wizard
opens,says select Printer & Paper. I select fax option rather than my
Epson
regular printer.Widows Photo Print Wizard opens,shows print preview as
full
page fax print.Wizard sendspicture to printer."Send FAX WIZARD
opens--Click
next Window for "recipient opms.I fill in name and fax
number,3109445920,my
cell #.Next cover page, click schedule to send,used 4:10PM today.
Priority=normal, click next= completing send fax wizard opens,says to send
fax, click finish.Completing Photo Wizard opens,Click finish. Then I
opened
"Fax Console" outbox nothing shown,open FAX monitor nothing shown. That
is
the complete operation. Banning,Ca HAL
--
HAE


"Duke Williams" wrote:

Hi, HAL,

Sorry for late response.

To make your problem clear, could you tell me what's new to you in my
suggestion.
Maybe you found some settings were not done yet before my suggestion.

And also tell me whether FAX monitor window popped up after you
PRINT that doc file to FAX, then what error was shown in FAX monitor
window.
These are needed for trouble shoot.

Duke

"Hal" wrote in message
...
Duke,Do you have a FAX machine? If you do send your phone # and see if
I
can
a FAX to u. I have done everything you suggested.The info about
Microsoft
word,my image is filed in my documents,I open it and it appears AND i
printed
it to the fax printer and thesending wizard open . I followed the info.
But I
could not see that it was sent in the monitor. HAL
--
HAE


"Duke Williams" wrote:

Well,

You have FAX modem V.92,Data fax Internal donny equipped in your PC.

OK you should hooked up with the line from FAX MODEM to the ANALOG
telephone
line.(Be sure that YOU CAN SEND FAX with FAX MODEM only on ANALOG
TELEPHONE
line".)

As your PC is running Windows XP, have you installed "FAX service" in
Start-Control Panel-Add Remove Program-Add Remove Windows Component?
This makes "FAX" appeared in Start-"Printer and FAX", as you can
noticed
it
besides your normal printer.

Now you MUST select your phone line type "PULSE" or "TONE" in
Start-Control
Panel-"Telephone and Modem Option" - Dial Information TAB as well as
Country
and your City code or local area code.

Ok then you are ready to go to "FAX console" to configure FAX service
with
"FAX configuration wizard for "Enable Send" and "Enable Receive."
As to TSID & CSID box, put any name you like for the identification of
your
PC-FAX to communicate with other FAX machines.

Did you do all above ?

Then back to Microsoft Word, open .doc file containing scanned image
with
your scanner following File-Open of Word menu.
Now you are ready to PRINT the document following File-Print of Word
menu
selecting "FAX" in Printer Name Drop Down Box of print pop-up window
of
Word.

Printing the document to "FAX" will pop up "FAX sending wizard"
Recipient's FAX number you must enter to send your Doc.

How it goes ?

Duke

************************************************
"Hal" wrote in message
...
I have scanned a document in my scanner but can't fax it.Microsoft
item
306663 says it can be done. My PC, DELL says I need an imaging
device
which
they say I don't have in my PC.
--
HAE

Duke, Sorry I am late to answer, I have been working with a Dell tech.I have
done everything correct as you said and the Dell guy went thru the whole
setup with me. He did some test on my modem and tried to install a new driver
which failed.He said the modem was defective. I have ordered a new one,it
should arrive 7/16/07 so the tracting says. I hope Dell was correct. Keep in
touch and will let all you helpers know what goes after installed modem..Hal
--
HAE


"Duke Williams" wrote:

Hi Hal,

."Send FAX WIZARD opens--Click
next Window for "recipient opms.
I fill in name and fax number,3109445920,
my cell #.
Next cover page,
click schedule to send,used 4:10PM today. Priority=normal,
click next= completing send fax wizard opens,says to send fax,
click finish

Checking your step, I still can not understand what you put into
blank box of selectiong recipent page;

next Window for "recipient opms.
I fill in name and fax number,3109445920,
my cell #.

You must fill the recipient name in uppder box and his or her
telephone number in lower box.
"my cell #" has nothing to do with this step!!
You are sending it to the recipient FAX number.


Then I opened
"Fax Console" outbox nothing shown,open FAX monitor nothing shown

As you specified the time to send FAX, opening FAX console
will not show the item in sent item box but should in outbox tray
below of received tray.
Outbox means the box below of received box .

If you cannot find ANY item in all box of FAX console, FAX console
has no link with FAX listed along with your epson printer in "Printer and
FAX" .

What status is shown for FAX in "Printer and FAX" ?
Your epson printer status is shown as "ready" I believe,
then your FAX must be shown as "Ready" in "Printer and FAX" if
you use FAX service.

Duke


"Hal" wrote in message
...
Duke,7/8/07 4:15pm.this is what I just tried,Open my file in my
Documents,the WindowPicture & Fax viewer opens.I click the print symble at
the bottom of the viewer,Photo Printing Wizard opens, click next Wizard
opens,says select Printer & Paper. I select fax option rather than my
Epson
regular printer.Widows Photo Print Wizard opens,shows print preview as
full
page fax print.Wizard sendspicture to printer."Send FAX WIZARD
opens--Click
next Window for "recipient opms.I fill in name and fax
number,3109445920,my
cell #.Next cover page, click schedule to send,used 4:10PM today.
Priority=normal, click next= completing send fax wizard opens,says to send
fax, click finish.Completing Photo Wizard opens,Click finish. Then I
opened
"Fax Console" outbox nothing shown,open FAX monitor nothing shown. That
is
the complete operation. Banning,Ca HAL
--
HAE


"Duke Williams" wrote:

Hi, HAL,

Sorry for late response.

To make your problem clear, could you tell me what's new to you in my
suggestion.
Maybe you found some settings were not done yet before my suggestion.

And also tell me whether FAX monitor window popped up after you
PRINT that doc file to FAX, then what error was shown in FAX monitor
window.
These are needed for trouble shoot.

Duke

"Hal" wrote in message
...
Duke,Do you have a FAX machine? If you do send your phone # and see if
I
can
a FAX to u. I have done everything you suggested.The info about
Microsoft
word,my image is filed in my documents,I open it and it appears AND i
printed
it to the fax printer and thesending wizard open . I followed the info.
But I
could not see that it was sent in the monitor. HAL
--
HAE


"Duke Williams" wrote:

Well,

You have FAX modem V.92,Data fax Internal donny equipped in your PC.

OK you should hooked up with the line from FAX MODEM to the ANALOG
telephone
line.(Be sure that YOU CAN SEND FAX with FAX MODEM only on ANALOG
TELEPHONE
line".)

As your PC is running Windows XP, have you installed "FAX service" in
Start-Control Panel-Add Remove Program-Add Remove Windows Component?
This makes "FAX" appeared in Start-"Printer and FAX", as you can
noticed
it
besides your normal printer.

Now you MUST select your phone line type "PULSE" or "TONE" in
Start-Control
Panel-"Telephone and Modem Option" - Dial Information TAB as well as
Country
and your City code or local area code.

Ok then you are ready to go to "FAX console" to configure FAX service
with
"FAX configuration wizard for "Enable Send" and "Enable Receive."
As to TSID & CSID box, put any name you like for the identification of
your
PC-FAX to communicate with other FAX machines.

Did you do all above ?

Then back to Microsoft Word, open .doc file containing scanned image
with
your scanner following File-Open of Word menu.
Now you are ready to PRINT the document following File-Print of Word
menu
selecting "FAX" in Printer Name Drop Down Box of print pop-up window
of
Word.

Printing the document to "FAX" will pop up "FAX sending wizard"
Recipient's FAX number you must enter to send your Doc.

How it goes ?

Duke

************************************************
"Hal" wrote in message
...
I have scanned a document in my scanner but can't fax it.Microsoft
item
306663 says it can be done. My PC, DELL says I need an imaging
device
which
they say I don't have in my PC.
--
HAE

Hi HAL,

Very good step with DELL support guy.
Hope new modem works well for the next time.

Duke

"Hal" wrote in message
...
Duke, Sorry I am late to answer, I have been working with a Dell tech.I
have
done everything correct as you said and the Dell guy went thru the whole
setup with me. He did some test on my modem and tried to install a new
driver
which failed.He said the modem was defective. I have ordered a new one,it
should arrive 7/16/07 so the tracting says. I hope Dell was correct. Keep
in
touch and will let all you helpers know what goes after installed
modem..Hal
--
HAE


"Duke Williams" wrote:

Hi Hal,

."Send FAX WIZARD opens--Click
next Window for "recipient opms.
I fill in name and fax number,3109445920,
my cell #.
Next cover page,
click schedule to send,used 4:10PM today. Priority=normal,
click next= completing send fax wizard opens,says to send fax,
click finish

Checking your step, I still can not understand what you put into
blank box of selectiong recipent page;

next Window for "recipient opms.
I fill in name and fax number,3109445920,
my cell #.

You must fill the recipient name in uppder box and his or her
telephone number in lower box.
"my cell #" has nothing to do with this step!!
You are sending it to the recipient FAX number.


Then I opened
"Fax Console" outbox nothing shown,open FAX monitor nothing shown

As you specified the time to send FAX, opening FAX console
will not show the item in sent item box but should in outbox tray
below of received tray.
Outbox means the box below of received box .

If you cannot find ANY item in all box of FAX console, FAX console
has no link with FAX listed along with your epson printer in "Printer and
FAX" .

What status is shown for FAX in "Printer and FAX" ?
Your epson printer status is shown as "ready" I believe,
then your FAX must be shown as "Ready" in "Printer and FAX" if
you use FAX service.

Duke


"Hal" wrote in message
...
Duke,7/8/07 4:15pm.this is what I just tried,Open my file in my
Documents,the WindowPicture & Fax viewer opens.I click the print symble
at
the bottom of the viewer,Photo Printing Wizard opens, click next Wizard
opens,says select Printer & Paper. I select fax option rather than my
Epson
regular printer.Widows Photo Print Wizard opens,shows print preview as
full
page fax print.Wizard sendspicture to printer."Send FAX WIZARD
opens--Click
next Window for "recipient opms.I fill in name and fax
number,3109445920,my
cell #.Next cover page, click schedule to send,used 4:10PM today.
Priority=normal, click next= completing send fax wizard opens,says to
send
fax, click finish.Completing Photo Wizard opens,Click finish. Then I
opened
"Fax Console" outbox nothing shown,open FAX monitor nothing shown.
That
is
the complete operation. Banning,Ca HAL
--
HAE


"Duke Williams" wrote:

Hi, HAL,

Sorry for late response.

To make your problem clear, could you tell me what's new to you in my
suggestion.
Maybe you found some settings were not done yet before my suggestion.

And also tell me whether FAX monitor window popped up after you
PRINT that doc file to FAX, then what error was shown in FAX monitor
window.
These are needed for trouble shoot.

Duke

"Hal" wrote in message
...
Duke,Do you have a FAX machine? If you do send your phone # and see
if
I
can
a FAX to u. I have done everything you suggested.The info about
Microsoft
word,my image is filed in my documents,I open it and it appears AND
i
printed
it to the fax printer and thesending wizard open . I followed the
info.
But I
could not see that it was sent in the monitor. HAL
--
HAE


"Duke Williams" wrote:

Well,

You have FAX modem V.92,Data fax Internal donny equipped in your
PC.

OK you should hooked up with the line from FAX MODEM to the ANALOG
telephone
line.(Be sure that YOU CAN SEND FAX with FAX MODEM only on ANALOG
TELEPHONE
line".)

As your PC is running Windows XP, have you installed "FAX service"
in
Start-Control Panel-Add Remove Program-Add Remove Windows
Component?
This makes "FAX" appeared in Start-"Printer and FAX", as you can
noticed
it
besides your normal printer.

Now you MUST select your phone line type "PULSE" or "TONE" in
Start-Control
Panel-"Telephone and Modem Option" - Dial Information TAB as well
as
Country
and your City code or local area code.

Ok then you are ready to go to "FAX console" to configure FAX
service
with
"FAX configuration wizard for "Enable Send" and "Enable Receive."
As to TSID & CSID box, put any name you like for the identification
of
your
PC-FAX to communicate with other FAX machines.

Did you do all above ?

Then back to Microsoft Word, open .doc file containing scanned
image
with
your scanner following File-Open of Word menu.
Now you are ready to PRINT the document following File-Print of
Word
menu
selecting "FAX" in Printer Name Drop Down Box of print pop-up
window
of
Word.

Printing the document to "FAX" will pop up "FAX sending wizard"
Recipient's FAX number you must enter to send your Doc.

How it goes ?

Duke

************************************************
"Hal" wrote in message
...
I have scanned a document in my scanner but can't fax it.Microsoft
item
306663 says it can be done. My PC, DELL says I need an imaging
device
which
they say I don't have in my PC.
--
HAE