A Windows XP help forum. PCbanter

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » PCbanter forum » Microsoft Windows 7 » Windows 7 Forum
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

"manage wireless networks" not visible



 
 
Thread Tools Rate Thread Display Modes
  #1  
Old November 6th 18, 04:56 AM posted to alt.windows7.general
Nemo[_2_]
external usenet poster
 
Posts: 10
Default "manage wireless networks" not visible

greets!

there are a couple of issues, made worse by the fact I'm trying to help
someone in Europe (I'm in US) plus I only have Windows 10 here.

she cannot get connected to the wifi where she is staying, a relative's
place. we have found that the laptop does connect to other friends' wireless!

(a) I tried to guide her to 'manage wireless networks' with the idea of forcing
Windows to "forget" the problem connection. it wasn't present under
"network and sharing center"! what could cause this?

(b) we found it in the 'connections' tab on the right bottom slide. I am not
sure we have succeeded, however, in getting Windows to 'forget' the profile
as we ran out of time. is this the right strategy to pursue? how to tell if it
has been 'forgotten'?

(c) I am considering asking her to venture to the command line and run
'sfc /scannow; plausible strategy?

or what would you suggest? grateful for any help. I am searching around;
see some ideas but so far at a loss.

FJD
Ads
  #2  
Old November 6th 18, 12:51 PM posted to alt.windows7.general
Ed Cryer
external usenet poster
 
Posts: 2,621
Default "manage wireless networks" not visible

Nemo wrote:
greets!

there are a couple of issues, made worse by the fact I'm trying to help
someone in Europe (I'm in US) plus I only have Windows 10 here.

she cannot get connected to the wifi where she is staying, a relative's
place. we have found that the laptop does connect to other friends' wireless!

(a) I tried to guide her to 'manage wireless networks' with the idea of forcing
Windows to "forget" the problem connection. it wasn't present under
"network and sharing center"! what could cause this?

(b) we found it in the 'connections' tab on the right bottom slide. I am not
sure we have succeeded, however, in getting Windows to 'forget' the profile
as we ran out of time. is this the right strategy to pursue? how to tell if it
has been 'forgotten'?

(c) I am considering asking her to venture to the command line and run
'sfc /scannow; plausible strategy?

or what would you suggest? grateful for any help. I am searching around;
see some ideas but so far at a loss.

FJD

From what I gather, she can see available wireless networks in the
Internet Access icon in the systray. Others are visible, but not the one
she wants. Either that or the one she wants is visible but doesn't work.
With the latter we need the error message.
When you place your mouse over a wireless icon and wait a second a
balloon appears with info about it.

This is the starting point, and the best one.
If the above is true, let us know, and we'll guide you from there.

Without that, we could make all kinds of guesses and suggestions (which
people here will readily do), but they'd probably cause you more
confusion than helpful guidance.

BTW, "sfc /scannow" would do no harm, and it's a marvellous thing to run
now and again. Many customers love it, even as a placebo.

Ed



  #3  
Old November 6th 18, 04:25 PM posted to alt.windows7.general
J. P. Gilliver (John)[_4_]
external usenet poster
 
Posts: 2,679
Default "manage wireless networks" not visible

In message , Ed Cryer
writes:
Nemo wrote:
greets!
there are a couple of issues, made worse by the fact I'm trying to
help
someone in Europe (I'm in US) plus I only have Windows 10 here.
she cannot get connected to the wifi where she is staying, a
relative's
place. we have found that the laptop does connect to other friends' wireless!


Does the relative's router (wifi box, but probably referred to as a
router, even if that's strictly incorrect) have an "add" or similar
button? Many do these days, and when pressed, devices that know about
the procedure can connect within the next few minutes. That would be
simplest - assuming she has W7 and that W7 knows about this procedure.

(a) I tried to guide her to 'manage wireless networks' with the idea
of forcing
Windows to "forget" the problem connection. it wasn't present under
"network and sharing center"! what could cause this?
(b) we found it in the 'connections' tab on the right bottom slide.
I am not
sure we have succeeded, however, in getting Windows to 'forget' the profile
as we ran out of time. is this the right strategy to pursue? how to
tell if it
has been 'forgotten'?
(c) I am considering asking her to venture to the command line and
run
'sfc /scannow; plausible strategy?
or what would you suggest? grateful for any help. I am searching
around;
see some ideas but so far at a loss.
FJD

From what I gather, she can see available wireless networks in the
Internet Access icon in the systray. Others are visible, but not the


No, reading (b) above suggests to me that it _is_ included in that list.

one she wants. Either that or the one she wants is visible but doesn't
work. With the latter we need the error message.
When you place your mouse over a wireless icon and wait a second a
balloon appears with info about it.

This is the starting point, and the best one.
If the above is true, let us know, and we'll guide you from there.

Without that, we could make all kinds of guesses and suggestions (which
people here will readily do), but they'd probably cause you more
confusion than helpful guidance.


Yes. I was going to do as under XP, where I found a list of wifis that
the computer knows about (where you could delete one, and/or change
whether it was connected automatically when seen, and other things), but
I can't find it in 7.

BTW, "sfc /scannow" would do no harm, and it's a marvellous thing to
run now and again. Many customers love it, even as a placebo.


(-:

Ed



3
--
J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf

"He who will not reason is a bigot;
he who cannot is a fool;
he who dares not is a slave."
- Sir William Drummond

Above all things, use your mind.
Don't be that bigot, fool, or slave.
  #4  
Old November 6th 18, 06:37 PM posted to alt.windows7.general
Nemo[_2_]
external usenet poster
 
Posts: 10
Default "manage wireless networks" not visible

On Tue, 06 Nov 2018 15:25:23 +0000, J. P. Gilliver (John) wrote:

In message , Ed Cryer
writes:
Nemo wrote:
greets!
there are a couple of issues, made worse by the fact I'm trying to
help
someone in Europe (I'm in US) plus I only have Windows 10 here.
she cannot get connected to the wifi where she is staying, a
relative's
place. we have found that the laptop does connect to other friends'
wireless!


Does the relative's router (wifi box, but probably referred to as a
router, even if that's strictly incorrect) have an "add" or similar
button? Many do these days, and when pressed, devices that know about
the procedure can connect within the next few minutes. That would be
simplest - assuming she has W7 and that W7 knows about this procedure.


I am rushing and responding to you replies in part to Ed (whom I also thank).

the router is not so fancy; been there - simple matter of finding the SSID,
entering the credentials and off.

but I should add that the Window laptop has worked with it without complaint
for weeks (though she has been away at certain intervals). in short, this is
a sudden problem -- worked one day, then the next day, a problem.

(a) I tried to guide her to 'manage wireless networks' with the idea
of forcing
Windows to "forget" the problem connection. it wasn't present under
"network and sharing center"! what could cause this?
(b) we found it in the 'connections' tab on the right bottom slide.
I am not
sure we have succeeded, however, in getting Windows to 'forget' the
profile as we ran out of time. is this the right strategy to pursue?
how to
tell if it
has been 'forgotten'?



From what I gather, she can see available wireless networks in the
Internet Access icon in the systray. Others are visible, but not the


No, reading (b) above suggests to me that it _is_ included in that list.


yes, it is included in the list. would be hard to click on it and try to get it
'forgotten' if it were not.

one she wants. Either that or the one she wants is visible but doesn't
work. With the latter we need the error message.
When you place your mouse over a wireless icon and wait a second a
balloon appears with info about it.

This is the starting point, and the best one.
If the above is true, let us know, and we'll guide you from there.

Without that, we could make all kinds of guesses and suggestions
(which people here will readily do), but they'd probably cause you
more confusion than helpful guidance.


Yes. I was going to do as under XP, where I found a list of wifis that
the computer knows about (where you could delete one, and/or change
whether it was connected automatically when seen, and other things),
but I can't find it in 7.

BTW, "sfc /scannow" would do no harm, and it's a marvellous thing to run
now and again. Many customers love it, even as a placebo.


not interested in placebos. it was often recommended. I actually got her
to do it, command line and all, but no problem was detected.

it's a pretty poor placebo that doesn't alleviate symptoms.

I've asked her to see about error messages. it's evening in Germany
and I suspect she'll not want to fool around with it. plus she's
borrowed a computer from a friend so her need is diminished. I'll
hear from her later tonight if she finds 'den Bock' as they say, can
be moved to do it, or tomorrow.

I would like to fix it, or at least know what went wrong.

thanking both of you!

fjd
  #5  
Old November 6th 18, 09:29 PM posted to alt.windows7.general
J. P. Gilliver (John)[_4_]
external usenet poster
 
Posts: 2,679
Default "manage wireless networks" not visible

In message , Nemo
writes:
[]
I am rushing and responding to you replies in part to Ed (whom I also thank).


Don't rush!
[]
but I should add that the Window laptop has worked with it without complaint
for weeks (though she has been away at certain intervals). in short, this is
a sudden problem -- worked one day, then the next day, a problem.

Ah, I think that's a snippet you didn't tell us before!

So this laptop has been working with this wifi for some time, and
suddenly doesn't ...
[]
yes, it is included in the list. would be hard to click on it and try
to get it
'forgotten' if it were not.


.... but can still "see" it.
[]
I'm out of ideas (well, it did occur to me that the router might be
using 2.4 and 5 GHz, with the same SSID but different password on each,
and the laptop is also dual-band, but one end of one - either router or
laptop - has stopped working, but that seems very unlikely; I'm not even
sure if you _can_ have same SSID but different passwords on the two
bands).

In the meantime, she should be able to use the "router" by direct
connection with a cable. OK, less convenient, but might be the solution
that works when described over the 'phone, especially if your friend's
stay isn't going to last much longer.
--
J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf

Everybody's throwing dinner parties, cooking this, baking that... Food has
eaten television here. - Sam Neill (RT 2014/10/11-17)
  #6  
Old November 6th 18, 11:15 PM posted to alt.windows7.general
Paul[_32_]
external usenet poster
 
Posts: 11,873
Default "manage wireless networks" not visible

Nemo wrote:

not interested in placebos. it was often recommended. I actually got her
to do it, command line and all, but no problem was detected.

it's a pretty poor placebo that doesn't alleviate symptoms.


If the menu item was present.

https://kb.netgear.com/20055/How-to-...e-in-Windows-7

If it's not present, they mention that command line is an option.

https://kb.netgear.com/29889/How-to-...-in-Windows-10

administrator command prompt...

netsh wlan show profiles

netsh wlan delete profile name="[PROFILE NAME]"

But that's not going to help, if you cannot get the software
to allow you to open a new connection later.

Storage for the profiles could be near this area.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkList\
Profiles
Signatures\Unmanaged

And there are also tricks for recovering passwords.
This shows you can export profiles.

https://superuser.com/questions/4246...e-in-windows-7

netsh wlan export profile interface=* key=clear folder=c:\

I didn't want to post too much stuff, as I don't
want to encourage someone to break things worse than
they're already broken. And to get someone remote like
that to do a backup first, before messing around, is also too
hard to do.

You could also do steps such as checking Device Manager
(devmgmt.msc) to see if the Wifi driver is OK (no yellow
marks), and also verify that the Wifi is not in Airplane
mode. My laptop has a function key you can press,
to turn off the Wifi Radio output. You want to make sure
all of that looks good. It should be OK, but that's about
all the hardware-related issues I can think of.

Paul
  #7  
Old November 6th 18, 11:20 PM posted to alt.windows7.general
Char Jackson
external usenet poster
 
Posts: 10,449
Default "manage wireless networks" not visible

On Tue, 6 Nov 2018 20:29:12 +0000, "J. P. Gilliver (John)"
wrote:

[]
I'm out of ideas (well, it did occur to me that the router might be
using 2.4 and 5 GHz, with the same SSID but different password on each,
and the laptop is also dual-band, but one end of one - either router or
laptop - has stopped working, but that seems very unlikely; I'm not even
sure if you _can_ have same SSID but different passwords on the two
bands).


Most likely, yes. In all of the dual band WiFi routers that I've seen so
far, the two radios are essentially discrete. Either of them can be
enabled or disabled separately from the other, they can have the same or
different SSIDs, and they can have the same or different passwords. If
this unit is not like that, I'd be surprised.

--

Char Jackson
  #8  
Old November 7th 18, 05:08 AM posted to alt.windows7.general
Nemo[_2_]
external usenet poster
 
Posts: 10
Default "manage wireless networks" not visible

On Tue, 06 Nov 2018 20:29:12 +0000, J. P. Gilliver (John) wrote:

In message , Nemo
writes:
[]
I am rushing and responding to you replies in part to Ed (whom I also
thank).


Don't rush!
[]
but I should add that the Window laptop has worked with it without
complaint for weeks (though she has been away at certain intervals). in
short, this is a sudden problem -- worked one day, then the next day, a
problem.

Ah, I think that's a snippet you didn't tell us before!


yes, and I very much regret that! obviously a significant part of the puzzle and
what led to the degree of perplexity in the first place.


So this laptop has been working with this wifi for some time, and
suddenly doesn't ...
[]
yes, it is included in the list. would be hard to click on it and try to
get it 'forgotten' if it were not.


... but can still "see" it.
[]
I'm out of ideas (well, it did occur to me that the router might be
using 2.4 and 5 GHz, with the same SSID but different password on each,
and the laptop is also dual-band, but one end of one - either router or
laptop - has stopped working, but that seems very unlikely; I'm not even
sure if you _can_ have same SSID but different passwords on the two
bands).


this is very interesting, and I see Char's response; I'll pick this up at
that end.

In the meantime, she should be able to use the "router" by direct
connection with a cable. OK, less convenient, but might be the solution
that works when described over the 'phone, especially if your friend's
stay isn't going to last much longer.


not a good solution, sitting in a little 'vestibule' next to the front door
and the other doors leading to kitchen, living room, etc. pretty willing
to bet her sister doesn't have cables either.

a more techno-oriented friend will visit Friday. I've contacted him and
can pass some tips on to him.

she, I'm afraid, is at the end of her patience, a rather short string to
begin with.

fjd
  #9  
Old November 7th 18, 05:12 AM posted to alt.windows7.general
Nemo[_2_]
external usenet poster
 
Posts: 10
Default "manage wireless networks" not visible

On Tue, 06 Nov 2018 16:20:23 -0600, Char Jackson wrote:

On Tue, 6 Nov 2018 20:29:12 +0000, "J. P. Gilliver (John)"
wrote:

[]
I'm out of ideas (well, it did occur to me that the router might be
using 2.4 and 5 GHz, with the same SSID but different password on each,
and the laptop is also dual-band, but one end of one - either router or
laptop - has stopped working, but that seems very unlikely; I'm not even
sure if you _can_ have same SSID but different passwords on the two
bands).


Most likely, yes. In all of the dual band WiFi routers that I've seen so
far, the two radios are essentially discrete. Either of them can be
enabled or disabled separately from the other, they can have the same or
different SSIDs, and they can have the same or different passwords. If
this unit is not like that, I'd be surprised.


I don't know what her sister's router is. I can find out. it's definitely not
new-ish so be prepared to be surprised.

is there a quick and easy way to determine which band is being invoked?

(and if not "quick and easy", so be it; how to find out? our friend may be able
to do the necessary incantations.)

fjd
  #10  
Old November 7th 18, 05:25 AM posted to alt.windows7.general
Nemo[_2_]
external usenet poster
 
Posts: 10
Default "manage wireless networks" not visible

On Tue, 06 Nov 2018 17:15:23 -0500, Paul wrote:

Nemo wrote:

not interested in placebos. it was often recommended. I actually got
her to do it, command line and all, but no problem was detected.

it's a pretty poor placebo that doesn't alleviate symptoms.


If the menu item was present.

https://kb.netgear.com/20055/How-to-...e-in-Windows-7


yeah, I know.

sigh.


If it's not present, they mention that command line is an option.

https://kb.netgear.com/29889/How-to-...-in-Windows-10

administrator command prompt...

netsh wlan show profiles

netsh wlan delete profile name="[PROFILE NAME]"

But that's not going to help, if you cannot get the software to allow
you to open a new connection later.


the netsh command is worth a try. I am betting that, if this works,
a re-boot may allow a fresh connection.


Storage for the profiles could be near this area.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\NetworkList\
Profiles Signatures\Unmanaged


not something I would try to get her to do! she doesn't know the simplest
command-line commands.

a somewhat technically knowledgeable friend will visit on Friday. there's a
chance he is up to this.


And there are also tricks for recovering passwords.
[...]


I don't think this is an issue.

This shows you can export profiles.

https://superuser.com/questions/4246...e-in-windows-7

netsh wlan export profile interface=* key=clear folder=c:\

I didn't want to post too much stuff, as I don't want to encourage
someone to break things worse than they're already broken. And to get
someone remote like that to do a backup first, before messing around, is
also too hard to do.


master of the *science* of understatement!


You could also do steps such as checking Device Manager (devmgmt.msc) to
see if the Wifi driver is OK (no yellow marks), and also verify that the
Wifi is not in Airplane mode.


the laptop is not in airplane mode. it sees networks and it works at
other people's places; she visited two acquaintances in different cities and
connected fine.

it is just at this one spot, where unfortunately she is semi-permanently
housed, that it doesn't work. I'm banking on our technically inclined friend
who will visit on Friday.

he said he's had similar issues (as I think I have too) and 'forgetting'
the connection worked. I am not convinced we succeeded in getting the
connection 'forgotten' butI cannot press her patience more.

some people burrow into problems like this. others you can get to look
for a bit, then eyes glaze over or worse.

fjd

My laptop has a function key you can
press,
to turn off the Wifi Radio output. You want to make sure all of that
looks good. It should be OK, but that's about all the hardware-related
issues I can think of.

Paul


  #11  
Old November 10th 18, 10:24 PM posted to alt.windows7.general
Nemo[_2_]
external usenet poster
 
Posts: 10
Default "manage wireless networks" not visible [RESOLVED, sort of]

On Mon, 05 Nov 2018 21:56:24 -0600, Nemo wrote:

greets!

there are a couple of issues, made worse by the fact I'm trying to help
someone in Europe (I'm in US) plus I only have Windows 10 here.

she cannot get connected to the wifi where she is staying, a relative's
place. we have found that the laptop does connect to other friends'
wireless!


at the end of this thread I reported that a relatively computer-savvy friend
was due to make a visit on Friday. he showed up and my woman friend
booted up and, bam! immediate connection to the network!

she has noticed that it often happens when she has a computer problem,
the problem disappears when help shows. I have speculated
the computer feels her dislike and takes it amiss!

the more serious explanation is I suspect she didn't type the password
correctly. I wanted to push her to double-check, triple-check, but she was
at the end of her patience. (and this, of course, is why computers
misbehave!)

however I am not certain. I can't figure why else our measures would work
suddenly. she did boot down cold and reboot so no reason for 'forget this
network' setting not to take effect.

I don't know if the "manage wireless networks" link is still missing from
"networks and sharing center" section but I won't ask her to check.

thank everyone for advice and tips.

fjd
  #12  
Old November 10th 18, 11:18 PM posted to alt.windows7.general
Java Jive
external usenet poster
 
Posts: 391
Default "manage wireless networks" not visible [RESOLVED, sort of]

On 10/11/2018 21:24, Nemo wrote:

she has noticed that it often happens when she has a computer problem,
the problem disappears when help shows. I have speculated
the computer feels her dislike and takes it amiss!


My ex-sister-in-law, who had arts rather than scientific training,
posited a scientific law to explain such phenomena:
The Law Of Inanimate Hostility
 




Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off






All times are GMT +1. The time now is 07:34 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 PCbanter.
The comments are property of their posters.