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#1
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Fax monitor in XP not responding or displaying any data
Ok here is the problem I use my fax to both send and
receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in)There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? |
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#2
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Fax monitor in XP not responding or displaying any data
A number of standard update and repair procedures disabled the Fax Monitor
in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in)There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? |
#3
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Fax monitor in XP not responding or displaying any data
Well SP1 is already installed there are no available
updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in)There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . |
#4
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Fax monitor in XP not responding or displaying any data
Nope. No similar issues reported to date.
List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in)There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . |
#5
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Fax monitor in XP not responding or displaying any data
List steps to reproduce......?
I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in)There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . |
#6
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Fax monitor in XP not responding or displaying any data
Steps to reproduce means the steps that created the problem.
I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in)There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . |
#7
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Fax monitor in XP not responding or displaying any data
What changed was I reformatted my HDD a couple of times
and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . |
#8
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Fax monitor in XP not responding or displaying any data
So in what order did you install Windows XP Fax and SP1?
-- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . |
#9
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Fax monitor in XP not responding or displaying any data
As soon as I install OS I next install my norton security
software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
#10
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Fax monitor in XP not responding or displaying any data
Oh, ick. No wonder. That's why the steps to repro are so important. Next
time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . begin 666 RPCProt.txt M__Y7`&D`;@!D`&\`=P!S`" `4@!E`&`:0!S`'0`@!Y`" `10!D`&D`= !O M`'(`( !6`&4`@!S`&D`;P!N`" `-0`N`# `, `-``H`#0`*`%L`2 !+`$4` M60!?`$P`3P!#`$$`3 !?`$T`00!#`$@`20!.`$4`7 !3`$\`1@!4`%`00!2 M`$4`7 !-`&D`8P!R`&\`P!O`&8`= !`%(` !C`%P`0P!L`&D`90!N`'0` M4 !R`&\`= !O`&,`;P!L`',`70`-``H`(@!N`&,`80!C`&X`7P!N`' `(@`] M`"(`@!P`&,`@!T`#0`+@!D`&P`; `B``T`"@`B`&X`8P!A`&,`;@!?`&D` M !?`'0`8P!P`"(`/0`B`'(` !C`'(`= `T`"X`9 !L`&P`(@`-``H`(@!N M`&,`80!D`&`7P!I`' `7P!U`&0` `B`#T`(@!R`' `8P!R`'0`- `N`&0` M; !L`"(`#0`*`"(`;@!C`&$`8P!N`%\`: !T`'0` `B`#T`(@!R`' `8P!R 7`'0`- `N`&0`; !L`"(`#0`*``T`"@`` ` end |
#11
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Fax monitor in XP not responding or displaying any data
Sorry Russ it didn't work still no response from it...
"Russ Valentine [MVP-Outlook]" wrote in message ... Oh, ick. No wonder. That's why the steps to repro are so important. Next time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
#12
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Fax monitor in XP not responding or displaying any data
Russ as I mentioned earlier SP1 was included in the disc I have which means
it was installed before I even went near Norton. (and I usually disable Norton during the installations it only runs while I am downloading) "Russ Valentine [MVP-Outlook]" wrote in message ... Oh, ick. No wonder. That's why the steps to repro are so important. Next time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
#13
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Fax monitor in XP not responding or displaying any data
But not disabled before you installed fax, right? And you installed Fax
after SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Russ as I mentioned earlier SP1 was included in the disc I have which means it was installed before I even went near Norton. (and I usually disable Norton during the installations it only runs while I am downloading) "Russ Valentine [MVP-Outlook]" wrote in message ... Oh, ick. No wonder. That's why the steps to repro are so important. Next time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
#14
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Fax monitor in XP not responding or displaying any data
The fax was installed with the operating system I simply clicked on add in
the printer window in able to use it. "Russ Valentine [MVP-Outlook]" wrote in message ... But not disabled before you installed fax, right? And you installed Fax after SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Russ as I mentioned earlier SP1 was included in the disc I have which means it was installed before I even went near Norton. (and I usually disable Norton during the installations it only runs while I am downloading) "Russ Valentine [MVP-Outlook]" wrote in message ... Oh, ick. No wonder. That's why the steps to repro are so important. Next time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
#15
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Fax monitor in XP not responding or displaying any data
I don't understand. The Fax Service is not installed by default with the OS.
It must be installed expressly from Control Panel Add/Remove. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... The fax was installed with the operating system I simply clicked on add in the printer window in able to use it. "Russ Valentine [MVP-Outlook]" wrote in message ... But not disabled before you installed fax, right? And you installed Fax after SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Russ as I mentioned earlier SP1 was included in the disc I have which means it was installed before I even went near Norton. (and I usually disable Norton during the installations it only runs while I am downloading) "Russ Valentine [MVP-Outlook]" wrote in message ... Oh, ick. No wonder. That's why the steps to repro are so important. Next time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
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