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#16
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Fax monitor in XP not responding or displaying any data
no you can actually select what you install as part of the installation
process you simply need select a custom installation. "Russ Valentine [MVP-Outlook]" wrote in message ... I don't understand. The Fax Service is not installed by default with the OS. It must be installed expressly from Control Panel Add/Remove. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... The fax was installed with the operating system I simply clicked on add in the printer window in able to use it. "Russ Valentine [MVP-Outlook]" wrote in message ... But not disabled before you installed fax, right? And you installed Fax after SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Russ as I mentioned earlier SP1 was included in the disc I have which means it was installed before I even went near Norton. (and I usually disable Norton during the installations it only runs while I am downloading) "Russ Valentine [MVP-Outlook]" wrote in message ... Oh, ick. No wonder. That's why the steps to repro are so important. Next time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
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#17
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Fax monitor in XP not responding or displaying any data
So do we now have all the steps to repro, or is there anything else you can
think of? How did this installation differ from the one that worked? Have you checked to make sure the problem isn't with Norton Internet Security? Details on that on are available he http://service1.symantec.com/SUPPORT...f?OpenDocument -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... no you can actually select what you install as part of the installation process you simply need select a custom installation. "Russ Valentine [MVP-Outlook]" wrote in message ... I don't understand. The Fax Service is not installed by default with the OS. It must be installed expressly from Control Panel Add/Remove. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... The fax was installed with the operating system I simply clicked on add in the printer window in able to use it. "Russ Valentine [MVP-Outlook]" wrote in message ... But not disabled before you installed fax, right? And you installed Fax after SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Russ as I mentioned earlier SP1 was included in the disc I have which means it was installed before I even went near Norton. (and I usually disable Norton during the installations it only runs while I am downloading) "Russ Valentine [MVP-Outlook]" wrote in message ... Oh, ick. No wonder. That's why the steps to repro are so important. Next time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
#18
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Fax monitor in XP not responding or displaying any data
yeah I have checked that it isn't the NIS nothing differed in the
installation except the disc used which was brand new. "Russ Valentine [MVP-Outlook]" wrote in message ... So do we now have all the steps to repro, or is there anything else you can think of? How did this installation differ from the one that worked? Have you checked to make sure the problem isn't with Norton Internet Security? Details on that on are available he http://service1.symantec.com/SUPPORT...f?OpenDocument -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... no you can actually select what you install as part of the installation process you simply need select a custom installation. "Russ Valentine [MVP-Outlook]" wrote in message ... I don't understand. The Fax Service is not installed by default with the OS. It must be installed expressly from Control Panel Add/Remove. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... The fax was installed with the operating system I simply clicked on add in the printer window in able to use it. "Russ Valentine [MVP-Outlook]" wrote in message ... But not disabled before you installed fax, right? And you installed Fax after SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Russ as I mentioned earlier SP1 was included in the disc I have which means it was installed before I even went near Norton. (and I usually disable Norton during the installations it only runs while I am downloading) "Russ Valentine [MVP-Outlook]" wrote in message ... Oh, ick. No wonder. That's why the steps to repro are so important. Next time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
#19
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Fax monitor in XP not responding or displaying any data
you wouldn't have any idea how to get my outlook express working properly
would you? it kinda isn't recognised as an email client. one day I simply found I couldn't make either incredimail or outlook express default clients only outlook would pop up. reinstalling fixed incredimail but nothing has fixed outlook think registry keys are missing. wouldn't be so bad except for the fact I have absolutely no idea how to set up a email account in outlook 97.(and isn't any instructions anywhere either. (I like to at least have em working wether I use em or not) "Russ Valentine [MVP-Outlook]" wrote in message ... So do we now have all the steps to repro, or is there anything else you can think of? How did this installation differ from the one that worked? Have you checked to make sure the problem isn't with Norton Internet Security? Details on that on are available he http://service1.symantec.com/SUPPORT...f?OpenDocument -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... no you can actually select what you install as part of the installation process you simply need select a custom installation. "Russ Valentine [MVP-Outlook]" wrote in message ... I don't understand. The Fax Service is not installed by default with the OS. It must be installed expressly from Control Panel Add/Remove. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... The fax was installed with the operating system I simply clicked on add in the printer window in able to use it. "Russ Valentine [MVP-Outlook]" wrote in message ... But not disabled before you installed fax, right? And you installed Fax after SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Russ as I mentioned earlier SP1 was included in the disc I have which means it was installed before I even went near Norton. (and I usually disable Norton during the installations it only runs while I am downloading) "Russ Valentine [MVP-Outlook]" wrote in message ... Oh, ick. No wonder. That's why the steps to repro are so important. Next time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
#20
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Fax monitor in XP not responding or displaying any data
But did your earlier disk also have SP1 preinstalled and did you install Fax
using a Custom install? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... yeah I have checked that it isn't the NIS nothing differed in the installation except the disc used which was brand new. "Russ Valentine [MVP-Outlook]" wrote in message ... So do we now have all the steps to repro, or is there anything else you can think of? How did this installation differ from the one that worked? Have you checked to make sure the problem isn't with Norton Internet Security? Details on that on are available he http://service1.symantec.com/SUPPORT...f?OpenDocument -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... no you can actually select what you install as part of the installation process you simply need select a custom installation. "Russ Valentine [MVP-Outlook]" wrote in message ... I don't understand. The Fax Service is not installed by default with the OS. It must be installed expressly from Control Panel Add/Remove. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... The fax was installed with the operating system I simply clicked on add in the printer window in able to use it. "Russ Valentine [MVP-Outlook]" wrote in message ... But not disabled before you installed fax, right? And you installed Fax after SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Russ as I mentioned earlier SP1 was included in the disc I have which means it was installed before I even went near Norton. (and I usually disable Norton during the installations it only runs while I am downloading) "Russ Valentine [MVP-Outlook]" wrote in message ... Oh, ick. No wonder. That's why the steps to repro are so important. Next time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
#21
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Fax monitor in XP not responding or displaying any data
No. I've never used OE. Have you set it as the default in Control Panel
Internet Options Programs? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... you wouldn't have any idea how to get my outlook express working properly would you? it kinda isn't recognised as an email client. one day I simply found I couldn't make either incredimail or outlook express default clients only outlook would pop up. reinstalling fixed incredimail but nothing has fixed outlook think registry keys are missing. wouldn't be so bad except for the fact I have absolutely no idea how to set up a email account in outlook 97.(and isn't any instructions anywhere either. (I like to at least have em working wether I use em or not) "Russ Valentine [MVP-Outlook]" wrote in message ... So do we now have all the steps to repro, or is there anything else you can think of? How did this installation differ from the one that worked? Have you checked to make sure the problem isn't with Norton Internet Security? Details on that on are available he http://service1.symantec.com/SUPPORT...f?OpenDocument -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... no you can actually select what you install as part of the installation process you simply need select a custom installation. "Russ Valentine [MVP-Outlook]" wrote in message ... I don't understand. The Fax Service is not installed by default with the OS. It must be installed expressly from Control Panel Add/Remove. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... The fax was installed with the operating system I simply clicked on add in the printer window in able to use it. "Russ Valentine [MVP-Outlook]" wrote in message ... But not disabled before you installed fax, right? And you installed Fax after SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Russ as I mentioned earlier SP1 was included in the disc I have which means it was installed before I even went near Norton. (and I usually disable Norton during the installations it only runs while I am downloading) "Russ Valentine [MVP-Outlook]" wrote in message ... Oh, ick. No wonder. That's why the steps to repro are so important. Next time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
#22
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Fax monitor in XP not responding or displaying any data
the other disc did not have sp1 included. and yes it was a custom install I
prefer doing it that way I know whats being installed then. it wasn't the first time I had installed xp that's for sure. "Russ Valentine [MVP-Outlook]" wrote in message ... But did your earlier disk also have SP1 preinstalled and did you install Fax using a Custom install? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... yeah I have checked that it isn't the NIS nothing differed in the installation except the disc used which was brand new. "Russ Valentine [MVP-Outlook]" wrote in message ... So do we now have all the steps to repro, or is there anything else you can think of? How did this installation differ from the one that worked? Have you checked to make sure the problem isn't with Norton Internet Security? Details on that on are available he http://service1.symantec.com/SUPPORT...f?OpenDocument -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... no you can actually select what you install as part of the installation process you simply need select a custom installation. "Russ Valentine [MVP-Outlook]" wrote in message ... I don't understand. The Fax Service is not installed by default with the OS. It must be installed expressly from Control Panel Add/Remove. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... The fax was installed with the operating system I simply clicked on add in the printer window in able to use it. "Russ Valentine [MVP-Outlook]" wrote in message ... But not disabled before you installed fax, right? And you installed Fax after SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Russ as I mentioned earlier SP1 was included in the disc I have which means it was installed before I even went near Norton. (and I usually disable Norton during the installations it only runs while I am downloading) "Russ Valentine [MVP-Outlook]" wrote in message ... Oh, ick. No wonder. That's why the steps to repro are so important. Next time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
#23
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Fax monitor in XP not responding or displaying any data
LOL I would if I could but like I said as far as XP is concerned outlook
express is only a newsreader it does not recognise it as an email program. "Russ Valentine [MVP-Outlook]" wrote in message ... No. I've never used OE. Have you set it as the default in Control Panel Internet Options Programs? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... you wouldn't have any idea how to get my outlook express working properly would you? it kinda isn't recognised as an email client. one day I simply found I couldn't make either incredimail or outlook express default clients only outlook would pop up. reinstalling fixed incredimail but nothing has fixed outlook think registry keys are missing. wouldn't be so bad except for the fact I have absolutely no idea how to set up a email account in outlook 97.(and isn't any instructions anywhere either. (I like to at least have em working wether I use em or not) "Russ Valentine [MVP-Outlook]" wrote in message ... So do we now have all the steps to repro, or is there anything else you can think of? How did this installation differ from the one that worked? Have you checked to make sure the problem isn't with Norton Internet Security? Details on that on are available he http://service1.symantec.com/SUPPORT...f?OpenDocument -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... no you can actually select what you install as part of the installation process you simply need select a custom installation. "Russ Valentine [MVP-Outlook]" wrote in message ... I don't understand. The Fax Service is not installed by default with the OS. It must be installed expressly from Control Panel Add/Remove. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... The fax was installed with the operating system I simply clicked on add in the printer window in able to use it. "Russ Valentine [MVP-Outlook]" wrote in message ... But not disabled before you installed fax, right? And you installed Fax after SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Russ as I mentioned earlier SP1 was included in the disc I have which means it was installed before I even went near Norton. (and I usually disable Norton during the installations it only runs while I am downloading) "Russ Valentine [MVP-Outlook]" wrote in message ... Oh, ick. No wonder. That's why the steps to repro are so important. Next time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
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Fax monitor in XP not responding or displaying any data
Actually I was more wondering about picking your brain about outlook Iv
never used it and have no idea how to actually set up an email account in it. I have outlook 97 which is probably too old to actually use but hey worth asking got nothing to lose..........????? "Russ Valentine [MVP-Outlook]" wrote in message ... No. I've never used OE. Have you set it as the default in Control Panel Internet Options Programs? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... you wouldn't have any idea how to get my outlook express working properly would you? it kinda isn't recognised as an email client. one day I simply found I couldn't make either incredimail or outlook express default clients only outlook would pop up. reinstalling fixed incredimail but nothing has fixed outlook think registry keys are missing. wouldn't be so bad except for the fact I have absolutely no idea how to set up a email account in outlook 97.(and isn't any instructions anywhere either. (I like to at least have em working wether I use em or not) "Russ Valentine [MVP-Outlook]" wrote in message ... So do we now have all the steps to repro, or is there anything else you can think of? How did this installation differ from the one that worked? Have you checked to make sure the problem isn't with Norton Internet Security? Details on that on are available he http://service1.symantec.com/SUPPORT...f?OpenDocument -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... no you can actually select what you install as part of the installation process you simply need select a custom installation. "Russ Valentine [MVP-Outlook]" wrote in message ... I don't understand. The Fax Service is not installed by default with the OS. It must be installed expressly from Control Panel Add/Remove. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... The fax was installed with the operating system I simply clicked on add in the printer window in able to use it. "Russ Valentine [MVP-Outlook]" wrote in message ... But not disabled before you installed fax, right? And you installed Fax after SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Russ as I mentioned earlier SP1 was included in the disc I have which means it was installed before I even went near Norton. (and I usually disable Norton during the installations it only runs while I am downloading) "Russ Valentine [MVP-Outlook]" wrote in message ... Oh, ick. No wonder. That's why the steps to repro are so important. Next time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
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Fax monitor in XP not responding or displaying any data
I understand. The Custom install would not likely be the problem. The
application of SP1 before Fax was installed might be. That is the main difference between your two installations. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... the other disc did not have sp1 included. and yes it was a custom install I prefer doing it that way I know whats being installed then. it wasn't the first time I had installed xp that's for sure. "Russ Valentine [MVP-Outlook]" wrote in message ... But did your earlier disk also have SP1 preinstalled and did you install Fax using a Custom install? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... yeah I have checked that it isn't the NIS nothing differed in the installation except the disc used which was brand new. "Russ Valentine [MVP-Outlook]" wrote in message ... So do we now have all the steps to repro, or is there anything else you can think of? How did this installation differ from the one that worked? Have you checked to make sure the problem isn't with Norton Internet Security? Details on that on are available he http://service1.symantec.com/SUPPORT...f?OpenDocument -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... no you can actually select what you install as part of the installation process you simply need select a custom installation. "Russ Valentine [MVP-Outlook]" wrote in message ... I don't understand. The Fax Service is not installed by default with the OS. It must be installed expressly from Control Panel Add/Remove. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... The fax was installed with the operating system I simply clicked on add in the printer window in able to use it. "Russ Valentine [MVP-Outlook]" wrote in message ... But not disabled before you installed fax, right? And you installed Fax after SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Russ as I mentioned earlier SP1 was included in the disc I have which means it was installed before I even went near Norton. (and I usually disable Norton during the installations it only runs while I am downloading) "Russ Valentine [MVP-Outlook]" wrote in message ... Oh, ick. No wonder. That's why the steps to repro are so important. Next time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
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Fax monitor in XP not responding or displaying any data
Well first, I'd fix OE to get its mail transport registered. A reinstall or
repair operation should do it. You do want a fully functional installation of it. You can find all the information you'd need on OE he microsoft.public.windows.inetexplorer.ie5.outlooke xpress for OE 5.x microsoft.public.windows.inetexplorer.ie55.outlook express for OE 5.5x microsoft.public.windows.inetexplorer.ie6_outlooke xpress for OE 6.x A good website for information on OE is: http://www.tomsterdam.com/ You're right. Outlook 97 is outdated and no longer supported. It was a very cumbersome mail program at best, but I see no reason it would not work. Here are the instructions for setting up e-mail in Outlook 97. Make sure you've installed the Internet Mail Enhancement Patch first. To Configure Outlook 97 for Internet Email: * go to the Control Panel Mail applet * make sure that the profile that's showing (which typically is the contents of your default profile) has the following services in it: - Personal Folders (this defines the location that mail/items can be stored in) - Outlook Address Book - this service one takes the electronic addresses from Contacts and turns them into an address book) - Internet Mail (a mail transport - this is the one that moves mail from your ISPs POP3 server to your Personal folders and from your Personal Folders to your ISPs SMTP server [the whole loop for Internet e=mail]) The only service that might have some confusing parameters to set in it would be the Internet Mail service. Before setting it up make sure you've got the following info handy (complete list - I'm sure you know some of these but I'm gonna list them anyway) (If you've got four tabs in the Internet E-mail service properties - Internet Mail Enhancement Patch service): [On General Tab] - A 'friendly' name to distinguish this service from other Internet E-mail services in the same profile - Your name - Your company (if applicable) - Your E-mail address - A reply address (if you want replies from mail sent from this service to go to another address) [On Servers tab] - Your ISP's SMTP server name (Outgoing mail) - Your ISP's POP3 server name (Incoming mail) - Your POP3 account name & password (unless you've got an MSN or Compuserve POP3 mailbox in which case you check the Logon using Secure Password Authentication button) [On Connection tab] - How you want to connect to the servers - Do you want to disconnect after sending & receiving mail from this service [On Advanced tab] I'd leave most of these alone with the possible exception of the "Leave Mail on Server" option (if you want to leave mail in your POP3 mailbox for collection from another computer). The rest of the options normally aren't used unless your ISP has an odd setup or a slow server. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Actually I was more wondering about picking your brain about outlook Iv never used it and have no idea how to actually set up an email account in it. I have outlook 97 which is probably too old to actually use but hey worth asking got nothing to lose..........????? "Russ Valentine [MVP-Outlook]" wrote in message ... No. I've never used OE. Have you set it as the default in Control Panel Internet Options Programs? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... you wouldn't have any idea how to get my outlook express working properly would you? it kinda isn't recognised as an email client. one day I simply found I couldn't make either incredimail or outlook express default clients only outlook would pop up. reinstalling fixed incredimail but nothing has fixed outlook think registry keys are missing. wouldn't be so bad except for the fact I have absolutely no idea how to set up a email account in outlook 97.(and isn't any instructions anywhere either. (I like to at least have em working wether I use em or not) "Russ Valentine [MVP-Outlook]" wrote in message ... So do we now have all the steps to repro, or is there anything else you can think of? How did this installation differ from the one that worked? Have you checked to make sure the problem isn't with Norton Internet Security? Details on that on are available he http://service1.symantec.com/SUPPORT...f?OpenDocument -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... no you can actually select what you install as part of the installation process you simply need select a custom installation. "Russ Valentine [MVP-Outlook]" wrote in message ... I don't understand. The Fax Service is not installed by default with the OS. It must be installed expressly from Control Panel Add/Remove. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... The fax was installed with the operating system I simply clicked on add in the printer window in able to use it. "Russ Valentine [MVP-Outlook]" wrote in message ... But not disabled before you installed fax, right? And you installed Fax after SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Russ as I mentioned earlier SP1 was included in the disc I have which means it was installed before I even went near Norton. (and I usually disable Norton during the installations it only runs while I am downloading) "Russ Valentine [MVP-Outlook]" wrote in message ... Oh, ick. No wonder. That's why the steps to repro are so important. Next time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
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Fax monitor in XP not responding or displaying any data
if it would cause problems like that why would they include it with the
disc. ...........? "Russ Valentine [MVP-Outlook]" wrote in message ... I understand. The Custom install would not likely be the problem. The application of SP1 before Fax was installed might be. That is the main difference between your two installations. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... the other disc did not have sp1 included. and yes it was a custom install I prefer doing it that way I know whats being installed then. it wasn't the first time I had installed xp that's for sure. "Russ Valentine [MVP-Outlook]" wrote in message ... But did your earlier disk also have SP1 preinstalled and did you install Fax using a Custom install? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... yeah I have checked that it isn't the NIS nothing differed in the installation except the disc used which was brand new. "Russ Valentine [MVP-Outlook]" wrote in message ... So do we now have all the steps to repro, or is there anything else you can think of? How did this installation differ from the one that worked? Have you checked to make sure the problem isn't with Norton Internet Security? Details on that on are available he http://service1.symantec.com/SUPPORT...f?OpenDocument -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... no you can actually select what you install as part of the installation process you simply need select a custom installation. "Russ Valentine [MVP-Outlook]" wrote in message ... I don't understand. The Fax Service is not installed by default with the OS. It must be installed expressly from Control Panel Add/Remove. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... The fax was installed with the operating system I simply clicked on add in the printer window in able to use it. "Russ Valentine [MVP-Outlook]" wrote in message ... But not disabled before you installed fax, right? And you installed Fax after SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Russ as I mentioned earlier SP1 was included in the disc I have which means it was installed before I even went near Norton. (and I usually disable Norton during the installations it only runs while I am downloading) "Russ Valentine [MVP-Outlook]" wrote in message ... Oh, ick. No wonder. That's why the steps to repro are so important. Next time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
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Fax monitor in XP not responding or displaying any data
hmmmmmmm thanks for that Ill try to figure it out I usually get to setting
up profile and go HUH! tried reinstalling outlook express and repair install nothing seems to work. but I don't use it for email primarily I just like to have the options open in case one stops working for whatever reason. (I do not like how it deals with hotmail accounts) the problem is I cannot make it default I think the registry keys are missing from the email section as a vague guess. if that makes sense. the matter isn't urgent but I can't really leave it as is likely to have it bite me on the bum eventually if I don't bother. mmmmmmmmmmm got to go honey glazed lamb chops mmmmmmmmmmmmmmmmmmmmm yummy. "Russ Valentine [MVP-Outlook]" wrote in message ... Well first, I'd fix OE to get its mail transport registered. A reinstall or repair operation should do it. You do want a fully functional installation of it. You can find all the information you'd need on OE he microsoft.public.windows.inetexplorer.ie5.outlooke xpress for OE 5.x microsoft.public.windows.inetexplorer.ie55.outlook express for OE 5.5x microsoft.public.windows.inetexplorer.ie6_outlooke xpress for OE 6.x A good website for information on OE is: http://www.tomsterdam.com/ You're right. Outlook 97 is outdated and no longer supported. It was a very cumbersome mail program at best, but I see no reason it would not work. Here are the instructions for setting up e-mail in Outlook 97. Make sure you've installed the Internet Mail Enhancement Patch first. To Configure Outlook 97 for Internet Email: * go to the Control Panel Mail applet * make sure that the profile that's showing (which typically is the contents of your default profile) has the following services in it: - Personal Folders (this defines the location that mail/items can be stored in) - Outlook Address Book - this service one takes the electronic addresses from Contacts and turns them into an address book) - Internet Mail (a mail transport - this is the one that moves mail from your ISPs POP3 server to your Personal folders and from your Personal Folders to your ISPs SMTP server [the whole loop for Internet e=mail]) The only service that might have some confusing parameters to set in it would be the Internet Mail service. Before setting it up make sure you've got the following info handy (complete list - I'm sure you know some of these but I'm gonna list them anyway) (If you've got four tabs in the Internet E-mail service properties - Internet Mail Enhancement Patch service): [On General Tab] - A 'friendly' name to distinguish this service from other Internet E-mail services in the same profile - Your name - Your company (if applicable) - Your E-mail address - A reply address (if you want replies from mail sent from this service to go to another address) [On Servers tab] - Your ISP's SMTP server name (Outgoing mail) - Your ISP's POP3 server name (Incoming mail) - Your POP3 account name & password (unless you've got an MSN or Compuserve POP3 mailbox in which case you check the Logon using Secure Password Authentication button) [On Connection tab] - How you want to connect to the servers - Do you want to disconnect after sending & receiving mail from this service [On Advanced tab] I'd leave most of these alone with the possible exception of the "Leave on Server" option (if you want to leave mail in your POP3 mailbox for collection from another computer). The rest of the options normally aren't used unless your ISP has an odd setup or a slow server. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Actually I was more wondering about picking your brain about outlook Iv never used it and have no idea how to actually set up an email account in it. I have outlook 97 which is probably too old to actually use but hey worth asking got nothing to lose..........????? "Russ Valentine [MVP-Outlook]" wrote in message ... No. I've never used OE. Have you set it as the default in Control Panel Internet Options Programs? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... you wouldn't have any idea how to get my outlook express working properly would you? it kinda isn't recognised as an email client. one day I simply found I couldn't make either incredimail or outlook express default clients only outlook would pop up. reinstalling fixed incredimail but nothing has fixed outlook think registry keys are missing. wouldn't be so bad except for the fact I have absolutely no idea how to set up a email account in outlook 97.(and isn't any instructions anywhere either. (I like to at least have em working wether I use em or not) "Russ Valentine [MVP-Outlook]" wrote in message ... So do we now have all the steps to repro, or is there anything else you can think of? How did this installation differ from the one that worked? Have you checked to make sure the problem isn't with Norton Internet Security? Details on that on are available he http://service1.symantec.com/SUPPORT...f?OpenDocument -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... no you can actually select what you install as part of the installation process you simply need select a custom installation. "Russ Valentine [MVP-Outlook]" wrote in message ... I don't understand. The Fax Service is not installed by default with the OS. It must be installed expressly from Control Panel Add/Remove. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... The fax was installed with the operating system I simply clicked on add in the printer window in able to use it. "Russ Valentine [MVP-Outlook]" wrote in message ... But not disabled before you installed fax, right? And you installed Fax after SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Russ as I mentioned earlier SP1 was included in the disc I have which means it was installed before I even went near Norton. (and I usually disable Norton during the installations it only runs while I am downloading) "Russ Valentine [MVP-Outlook]" wrote in message ... Oh, ick. No wonder. That's why the steps to repro are so important. Next time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
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Fax monitor in XP not responding or displaying any data
I'd ask in the groups I posted or go to the site. As I said, I never deal
with OE. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... hmmmmmmm thanks for that Ill try to figure it out I usually get to setting up profile and go HUH! tried reinstalling outlook express and repair install nothing seems to work. but I don't use it for email primarily I just like to have the options open in case one stops working for whatever reason. (I do not like how it deals with hotmail accounts) the problem is I cannot make it default I think the registry keys are missing from the email section as a vague guess. if that makes sense. the matter isn't urgent but I can't really leave it as is likely to have it bite me on the bum eventually if I don't bother. mmmmmmmmmmm got to go honey glazed lamb chops mmmmmmmmmmmmmmmmmmmmm yummy. "Russ Valentine [MVP-Outlook]" wrote in message ... Well first, I'd fix OE to get its mail transport registered. A reinstall or repair operation should do it. You do want a fully functional installation of it. You can find all the information you'd need on OE he microsoft.public.windows.inetexplorer.ie5.outlooke xpress for OE 5.x microsoft.public.windows.inetexplorer.ie55.outlook express for OE 5.5x microsoft.public.windows.inetexplorer.ie6_outlooke xpress for OE 6.x A good website for information on OE is: http://www.tomsterdam.com/ You're right. Outlook 97 is outdated and no longer supported. It was a very cumbersome mail program at best, but I see no reason it would not work. Here are the instructions for setting up e-mail in Outlook 97. Make sure you've installed the Internet Mail Enhancement Patch first. To Configure Outlook 97 for Internet Email: * go to the Control Panel Mail applet * make sure that the profile that's showing (which typically is the contents of your default profile) has the following services in it: - Personal Folders (this defines the location that mail/items can be stored in) - Outlook Address Book - this service one takes the electronic addresses from Contacts and turns them into an address book) - Internet Mail (a mail transport - this is the one that moves mail from your ISPs POP3 server to your Personal folders and from your Personal Folders to your ISPs SMTP server [the whole loop for Internet e=mail]) The only service that might have some confusing parameters to set in it would be the Internet Mail service. Before setting it up make sure you've got the following info handy (complete list - I'm sure you know some of these but I'm gonna list them anyway) (If you've got four tabs in the Internet E-mail service properties - Internet Mail Enhancement Patch service): [On General Tab] - A 'friendly' name to distinguish this service from other Internet services in the same profile - Your name - Your company (if applicable) - Your E-mail address - A reply address (if you want replies from mail sent from this service to go to another address) [On Servers tab] - Your ISP's SMTP server name (Outgoing mail) - Your ISP's POP3 server name (Incoming mail) - Your POP3 account name & password (unless you've got an MSN or Compuserve POP3 mailbox in which case you check the Logon using Secure Password Authentication button) [On Connection tab] - How you want to connect to the servers - Do you want to disconnect after sending & receiving mail from this service [On Advanced tab] I'd leave most of these alone with the possible exception of the "Leave on Server" option (if you want to leave mail in your POP3 mailbox for collection from another computer). The rest of the options normally aren't used unless your ISP has an odd setup or a slow server. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Actually I was more wondering about picking your brain about outlook Iv never used it and have no idea how to actually set up an email account in it. I have outlook 97 which is probably too old to actually use but hey worth asking got nothing to lose..........????? "Russ Valentine [MVP-Outlook]" wrote in message ... No. I've never used OE. Have you set it as the default in Control Panel Internet Options Programs? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... you wouldn't have any idea how to get my outlook express working properly would you? it kinda isn't recognised as an email client. one day I simply found I couldn't make either incredimail or outlook express default clients only outlook would pop up. reinstalling fixed incredimail but nothing has fixed outlook think registry keys are missing. wouldn't be so bad except for the fact I have absolutely no idea how to set up a email account in outlook 97.(and isn't any instructions anywhere either. (I like to at least have em working wether I use em or not) "Russ Valentine [MVP-Outlook]" wrote in message ... So do we now have all the steps to repro, or is there anything else you can think of? How did this installation differ from the one that worked? Have you checked to make sure the problem isn't with Norton Internet Security? Details on that on are available he http://service1.symantec.com/SUPPORT...f?OpenDocument -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... no you can actually select what you install as part of the installation process you simply need select a custom installation. "Russ Valentine [MVP-Outlook]" wrote in message ... I don't understand. The Fax Service is not installed by default with the OS. It must be installed expressly from Control Panel Add/Remove. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... The fax was installed with the operating system I simply clicked on add in the printer window in able to use it. "Russ Valentine [MVP-Outlook]" wrote in message ... But not disabled before you installed fax, right? And you installed Fax after SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Russ as I mentioned earlier SP1 was included in the disc I have which means it was installed before I even went near Norton. (and I usually disable Norton during the installations it only runs while I am downloading) "Russ Valentine [MVP-Outlook]" wrote in message ... Oh, ick. No wonder. That's why the steps to repro are so important. Next time do your Norton Security last. It should never be running when you're installing updates and core software. There's no telling what might have gone awry. I'll post the reg patches that fixed this problem before SP1 was released so you can try them. I'm not sure you ever got a complete installation of SP1. Certain registry keys on which Fax depends can be wiped out by certain update or repair operations in XP. Try the following: 1. Save the attachment to this post (or paste the text between dashed lines at the bottom of this message into Notepad and save it). 2. Rename it RPCProt.reg 3. Go to Windows Explorer and double-click on RPCProt.reg - this would apply the key to the registry (assuming that Merge is the default action). 3a. If double clicking the RENAMED file opens Notepad or WordPad, go to 'Start|Run', type REGEDIT, click OK, then go to 'File|Import' and navigate to the file. 4. Stop and then restart the fax service. The contents of the attached file: -------------------------------------- Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols] "ncacn_np"="rpcrt4.dll" "ncacn_ip_tcp"="rpcrt4.dll" "ncadg_ip_udp"="rpcrt4.dll" "ncacn_http"="rpcrt4.dll" -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... As soon as I install OS I next install my norton security software I next install all relevant updates for both OS/ NIS Next I begin installing everything else. all the programs which I use on the computer is always the order i do it. -----Original Message----- So in what order did you install Windows XP Fax and SP1? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... What changed was I reformatted my HDD a couple of times and reinstalled XP I had to reinstall from a new disc as my children destroyed the other one the new disc was purchased. it is effectively a new computer. the rest of the software I am using on my computer now compared to then is all the same isn't any logical reason it isn't working. with this install I have had problems with my email clients as well it seemed about two weeks after I reinstalled most registry keys for both outlook express and incredimail vanished under the email heading this has since been fixed by reinstalling incredimail however outlook still does not seem to have regained them since removing and adding it via windows componants. it is recognised as a newsreader but not as an email program. (since I do not use outlook for email it isn't a great concern and incredimail has been repaired) This is the only anomaly to appear since the new installation. However the Fax monitor has not been working at all since I did a clean install of XP. -----Original Message----- Steps to reproduce means the steps that created the problem. I assumed this worked before and now it doesn't. What changed between before and now? -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... List steps to reproduce......? I don't have to DO anything to reproduce it is each and every time I send or receive a fax, notification fails to happen the fax monitor fails to respond or acknowledge activity. the Fax monitor simply does not respond or notify ANY activity in relation to sending or receiving fax. I have double checked settings everything is set to notify however no notification is given either by way of task bar or fax monitor when sending or receiving a fax. Modem responds, fax console receives the fax or sends the fax and responds accordingly the problem is no notification taking place. The fax monitor is also set to open when sending or receiveing a fax yet fails to do so the fax monitor will only open manually. and when it does so it does not display any current activity.....simply has the answer now button even if the modem is in fact sending or receiving a fax at that moment. Also when receiving a fax the program does not disconnect once the transmittal has completed it simply continues clocking over the connection time with the modem active on the phone line. When a fax has completed sending it does actually disengage the line once completed this connection issue is only in regards to receiving. The problem with the notification happens each and every time a fax is sent or received! it makes no difference which program I send a fax from it makes no difference who or which fax machine I receive a fax from. -----Original Message----- Nope. No similar issues reported to date. List the steps to repro your problem precisely. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Well SP1 is already installed there are no available updates. The other week was not an update or repair I completely reformatted my HDD and installed from scratch.. any other suggestions....? it is not the initial releaseit is in fact Microsoft Windows XP Professional Version 2002 Service pack 1 is included on the disc. what is wrong with this thing..... -----Original Message----- A number of standard update and repair procedures disabled the Fax Monitor in the initial release of Windows XP. These problems were fixed in Service Pack 1. Make sure you apply SP1 if you notice this problem. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... Ok here is the problem I use my fax to both send and receive sucessfully I have been using XP fax for the last six months. since I did a clean install a few weeks ago however The Fax monitor shows absolutely nothing in the way of activity. it opens up it gives me the options to answer now or hide etc. but shows nothing if you extend the display window. I have double checked all of my settings I have it set to open automatically when sending and receiving yet it does not open if a fax is being sent or received. (this can be quite a hassle)it will only open manually yet it answers a Fax whether it has been opened or not (set to do so automatically because without the monitor responding I have no way to manually receive it conviently before my message bank kicks in) There is the problem I have to disable it otherwise it interupts my phone calls. and if it does that i then have to hang up and call them back. If the fax monitor does not open and does not respond to the activity I am unable to disconnect it. nothing appears in the task bar either though it should. The Fax itself works I can both send and receive successfully however when receiving it does not hang up once the transmittal has completed it simply continues to clock over the duration of the connection in the top section and nothing at all appearing in the lower section. I only know what is going on by checking the actual fax console. I have removed then reconfigure the fax the modem the lot....What more can I do I seriously need this thing working? . . . . |
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Fax monitor in XP not responding or displaying any data
They prefer to discover and fix problems with fax after the software is
released rather than before -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... if it would cause problems like that why would they include it with the disc. ...........? "Russ Valentine [MVP-Outlook]" wrote in message ... I understand. The Custom install would not likely be the problem. The application of SP1 before Fax was installed might be. That is the main difference between your two installations. -- Russ Valentine [MVP-Outlook] "Glow" wrote in message ... the other disc did not have sp1 included. and yes it was a custom install I prefer doing it that way I know whats being installed then. it wasn't the first time I had installed xp that's for sure. "Russ Valentine [MVP-Outlook]" wrote in message ... But did your earlier disk also have SP1 preinstalled and did you install Fax using a Custom install? -- Russ Valentine [MVP-Outlook] |
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