Problem with Audio now

**Paul** · #16 May 19th 15, 11:57 PM posted to alt.windows7.general

wrote:
On Tue, 19 May 2015 10:41:31 -0400, Paul wrote:

Using sysinterals.com Autoruns, I can see a Run key
for "rtlngui64.exe". My Windows 7 is x64, so the
file has that on the end. The text string showing
in the Autoruns dialog, of course, that string
doesn't match the file name. The entry is
labeled "RTHDVCPL".

My W7 is X64 also. I did a c-drive search for 'rtlngui', found
nothing. My tray icon shows 'Realtek Digital Output 100%'. I'm think
that suspicious - I don't think my audio output should be digital. ???

That also creates a tray icon for the RealTek,
separate from the Windows volume control icon
down there.

Inside the RealTek control panel, is a "wrench" icon.
That's the icon I look for when it needs help.
In the "wrench" icon, there is a tick box
"Enable auto popup dialog, when device has been plugged in".
Mine is enabled right now.

My '"Enable auto popup dialog, when device has been plugged in". under
the wrench is and has been enabled. But it does not now show when and
where I plug in my earphones. It used to I think. That is suspicious
for sure.

The control panel was showing the speaker configuration.
I plugged in an electret microphone into the pink
colored jack, and instantly the control panel filled
to the microphone configuration dialog.

With the control panel closed, I repeated the test.
A smaller dialog, with an ugly looking microphone icon
and dialog, appeared near the Task Bar, when the
microphone was plugged in.

Locate the rtlngui64.exe. These are the details
from my x64 installation.

I searched C drive for rtlngui64.exe - did not find it.
File used. Name has varies over the years. An
older driver might even use a different naming convention.

C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe

This I find and it brings up my Realtek panel.

This is the entry that sysinternals.com Autoruns.exe program
could see. I was able to look at it in Regedit as well.
In Regedit, I had to search on "RTHDVCPL" to find it.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run
RTHDVCPL REG_SZ "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s

The only RTHDVCPL I can find in my registry is @
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Shar edTools\MSConfig\Startupreg\
wherein it indeed does have the only occurrence of RtkNGUI64.exe.

So that is a RUN key, meaning loaded at boot time. The
registry key type is a string, and it is placed in double
quotes like that, so the space character in "Program Files"
will not cause a problem. I have no idea why the control
panel needs "-s" passed to it, but that is apparently
part of the command.

Paul

Well, you cannot select "digital" in RealTek and expect
sound to come out of the green analog Speaker jack. The
digital path there is for the S'PDIF output connector,
which is digital 1's and 0's at around 6MHz or so. That
is good for expensive receivers, and you run a coax or TOSLink
cable (red LED optical cable) between the computer and
the digital receiver.

You do need to open the RealTek panel, find the digital versus
analog option, and select analog. Or, try the Windows 7 tray icon
and see if there is a selector in there for it. There should
be, because I saw those options when I was over for a look on
the test machine. I have RealTek analog, RealTek digital,
and ATI HDMI audio as options, and I select the first one
to drive my home-made amplifier (and stereo speakers).

If you think some part of the tray function isn't installed
right, you could try reinstalling. And the realtek.com.tw
site has drivers if you need them. An AC'97 driver for all
their AC'97 chips. And an HDAudio driver for
all their HDAudio chips.

Paul

**No_Name** · #17 May 20th 15, 12:09 AM posted to alt.windows7.general

On Tue, 19 May 2015 18:57:17 -0400, Paul wrote:

Well, you cannot select "digital" in RealTek and expect
sound to come out of the green analog Speaker jack. The
digital path there is for the S'PDIF output connector,
which is digital 1's and 0's at around 6MHz or so. That
is good for expensive receivers, and you run a coax or TOSLink
cable (red LED optical cable) between the computer and
the digital receiver.

You do need to open the RealTek panel, find the digital versus
analog option, and select analog. Or, try the Windows 7 tray icon
and see if there is a selector in there for it. There should
be, because I saw those options when I was over for a look on
the test machine. I have RealTek analog, RealTek digital,
and ATI HDMI audio as options, and I select the first one
to drive my home-made amplifier (and stereo speakers).

If you think some part of the tray function isn't installed
right, you could try reinstalling. And the realtek.com.tw
site has drivers if you need them. An AC'97 driver for all
their AC'97 chips. And an HDAudio driver for
all their HDAudio chips.

Paul

I agree that digital audio is no good. But my other W7 installed
sound functions are all disabled seemingly. Do you think the BIOS for
this mobo shud have an option to enable analog audio vice digital? I
didn't see same when I look for that.

JW

**Paul** · #18 May 20th 15, 12:48 AM posted to alt.windows7.general

wrote:
On Tue, 19 May 2015 18:57:17 -0400, Paul wrote:

Well, you cannot select "digital" in RealTek and expect
sound to come out of the green analog Speaker jack. The
digital path there is for the S'PDIF output connector,
which is digital 1's and 0's at around 6MHz or so. That
is good for expensive receivers, and you run a coax or TOSLink
cable (red LED optical cable) between the computer and
the digital receiver.

You do need to open the RealTek panel, find the digital versus
analog option, and select analog. Or, try the Windows 7 tray icon
and see if there is a selector in there for it. There should
be, because I saw those options when I was over for a look on
the test machine. I have RealTek analog, RealTek digital,
and ATI HDMI audio as options, and I select the first one
to drive my home-made amplifier (and stereo speakers).

If you think some part of the tray function isn't installed
right, you could try reinstalling. And the realtek.com.tw
site has drivers if you need them. An AC'97 driver for all
their AC'97 chips. And an HDAudio driver for
all their HDAudio chips.

Paul

I agree that digital audio is no good. But my other W7 installed
sound functions are all disabled seemingly. Do you think the BIOS for
this mobo shud have an option to enable analog audio vice digital? I
didn't see same when I look for that.

JW

Not at the motherboard level.

The motherboard level can turn off the entire RealTek chip.
And that is all. It has no finer control. It can't select
the analog versus the digital at least.

*******

The Windows driver controls which output it used for the
default output. Windows has a software sound mixer, and the
output is directed to whatever thing you selected as your
default output. You need to change yours back to the
analog option, if that is where your speakers are
connected.

That sound implementation is used by "lazy" programs. If you
don't like writing sound code in software, then using the
Windows software sound mixer is easy. Programs like
WinAmp can implement their own functions if they want,
and then you get some different arrangements. Like
driving two sound cards at the same time. But most
of the software you'll own, will be the lazy type.
Another example of the complicated way, is ASIO4ALL.
The most complete implementation of that type, is
commercial. ASIO4ALL is still missing some stuff.

http://en.wikipedia.org/wiki/ASIO4ALL

Paul

**No_Name** · #19 May 20th 15, 02:05 PM posted to alt.windows7.general

In a last-ditch effort to solve this GD audio problem, I will try to
start this thread over.

1) I have a MSI FM2-A85XA-G43 so-called MS7783 mobo, and have had it
and used it with W7 Home Premium for some two years now. I have
earphones plugged to rear speaker out.

2) Last week, the single DVD-drive suddenly stopped playing or
burning. After I replaced it, and I tested it, I found that I no
longer had any audio at all - not even from W7 Control PanelSound.
That was a surprise.

3) I tested the earphones also on the mobo front audio - still no
sound. I tested the earphones on my old faithful XP PC, and they
worked fine - thus the earphones are good.

4) The W7 Speaker Tray Icon shows the speaker is good.

5) Under W7's Control PanelSound, I found it had:
A) Digital Display Audio
AMD High Definition Audio Device
Not Plugged in
B) Speakers
Realtek High Definition Audio
Not Plugged In
C) Realtek Digital Output
Realtek High Definition Audio
Default Device =====
Green Check =====

6) Realizing that I don't have digital output, I disabled 5-C, above.
5-C now no longer green-checked and flagged 'disabled'.
Still no earphone sound. Now the W7 Speaker Tray Icon flags the
speaker as bad!.

7) I brought up the Realtek HD Audio Manager (RtkNGUI64). It is
practically blank (not even any selections in the top area).
A) Under 'tools' it has 'enable auto pop up dialog whdn device is
plugged in - checked. 'Disable fromt panel jack detection is not
checked.
B) Under Advanced Settings it has 'mute the rear output device
when a front headphone is plugged in' is checked and 'Separate
all input jacks as independent input devices' is not checked.

Any suggestions?

JW

**Paul** · #20 May 20th 15, 04:55 PM posted to alt.windows7.general

**No_Name** · #21 May 20th 15, 06:34 PM posted to alt.windows7.general

On Wed, 20 May 2015 07:49:22 -0600, Ken1943 wrote:

On Wed, 20 May 2015 09:05:02 -0400, wrote:

In a last-ditch effort to solve this GD audio problem, I will try to
start this thread over.

1) I have a MSI FM2-A85XA-G43 so-called MS7783 mobo, and have had it
and used it with W7 Home Premium for some two years now. I have
earphones plugged to rear speaker out.

2) Last week, the single DVD-drive suddenly stopped playing or
burning. After I replaced it, and I tested it, I found that I no
longer had any audio at all - not even from W7 Control PanelSound.
That was a surprise.

3) I tested the earphones also on the mobo front audio - still no
sound. I tested the earphones on my old faithful XP PC, and they
worked fine - thus the earphones are good.

4) The W7 Speaker Tray Icon shows the speaker is good.

5) Under W7's Control PanelSound, I found it had:
A) Digital Display Audio
AMD High Definition Audio Device
Not Plugged in
B) Speakers
Realtek High Definition Audio
Not Plugged In
C) Realtek Digital Output
Realtek High Definition Audio
Default Device =====
Green Check =====

6) Realizing that I don't have digital output, I disabled 5-C, above.
5-C now no longer green-checked and flagged 'disabled'.
Still no earphone sound. Now the W7 Speaker Tray Icon flags the
speaker as bad!.

7) I brought up the Realtek HD Audio Manager (RtkNGUI64). It is
practically blank (not even any selections in the top area).
A) Under 'tools' it has 'enable auto pop up dialog whdn device is
plugged in - checked. 'Disable fromt panel jack detection is not
checked.
B) Under Advanced Settings it has 'mute the rear output device
when a front headphone is plugged in' is checked and 'Separate
all input jacks as independent input devices' is not checked.

Any suggestions?

JW

Is the replacement the same type sata or ide. Sata has audio over the
sata connector. Ide has a separate audio cable to the mobo.

Just something to check.

KenW

Replcement DVD is SATA as was its predecessor.

JW

**No_Name** · #22 May 20th 15, 08:08 PM posted to alt.windows7.general

On Wed, 20 May 2015 11:55:15 -0400, Paul wrote:

http://i58.tinypic.com/2aeqrkh.jpg

I get nothing close.

JW

**Paul** · #23 May 20th 15, 11:16 PM posted to alt.windows7.general

wrote:
On Wed, 20 May 2015 11:55:15 -0400, Paul wrote:

http://i58.tinypic.com/2aeqrkh.jpg

I get nothing close.

JW

Note that occasionally, I do composite images (take
several pictures and photochop them to show
all the options available).

Take some pictures and upload your dialog info,
to tinypic.com . That's one of the few sites that
hosts pictures, without requiring registration.

If you already use a photo hosting site, you can
always upload a screenshot to a site like that,
then provide us with a link to the picture. There
are sites like Picassa.

I use tinypic.com as it's the last site with
no registration. It isn't the nicest site. Imageshack
used to be nice, but they

1) Only support Facebook, require Facebook login.
2) Deleted all the pictures collected before the
"Facebook Era". *******s.

And that's the nasty aspect about photo hosting sites.
They can delete anything they feel like, even screen
shots of dialog boxes.

Paul

**No_Name** · #24 May 25th 15, 10:40 AM posted to alt.windows7.general

I can't seem to make 'tinypics' work correctly for me. I must be
doing something wrong. Do you get my test pic here?

http://tinypic.com/view.php?pic=dxxn51&s=8

Just curious. I thought I could make use of tinypics.

Thanks

JW

On Wed, 20 May 2015 18:16:51 -0400, Paul wrote:

wrote:
On Wed, 20 May 2015 11:55:15 -0400, Paul wrote:

http://i58.tinypic.com/2aeqrkh.jpg

I get nothing close.

JW

Note that occasionally, I do composite images (take
several pictures and photochop them to show
all the options available).

Take some pictures and upload your dialog info,
to tinypic.com . That's one of the few sites that
hosts pictures, without requiring registration.

If you already use a photo hosting site, you can
always upload a screenshot to a site like that,
then provide us with a link to the picture. There
are sites like Picassa.

I use tinypic.com as it's the last site with
no registration. It isn't the nicest site. Imageshack
used to be nice, but they

1) Only support Facebook, require Facebook login.
2) Deleted all the pictures collected before the
"Facebook Era". *******s.

And that's the nasty aspect about photo hosting sites.
They can delete anything they feel like, even screen
shots of dialog boxes.

Paul

**No_Name** · #25 May 25th 15, 10:52 AM posted to alt.windows7.general

Hey Paul

I still have not been able to get any audio output from the Realtek
audio on my MSI FM2-A85XA-G43 setup. As you recall, I lost my audio a
few weeks ago, and have done everything under the sun to get it back.
I'm thinking I shuld just buy and install a cheap sound card to see if
I can get audio. It would be nice. (sarcastic).

I am not sure I understand the slots I have, or can/should use. Need
advice. I value yours.

Thanks

JW

**Paul** · #26 May 25th 15, 06:10 PM posted to alt.windows7.general

wrote:
Hey Paul

I still have not been able to get any audio output from the Realtek
audio on my MSI FM2-A85XA-G43 setup. As you recall, I lost my audio a
few weeks ago, and have done everything under the sun to get it back.
I'm thinking I shuld just buy and install a cheap sound card to see if
I can get audio. It would be nice. (sarcastic).

I am not sure I understand the slots I have, or can/should use. Need
advice. I value yours.

Thanks

JW

OK, I reproduced your tinypic red "X".

What I did, is in Windows 7 SP1, I disabled both
my AMD video card HDMI audio, as well as RealTek Audio.

Next, I pretended to try to fix it.

I went to Control Panels, and looked for "Troubleshoot".
Open that panel, and in the list of subsystems, there
is an item to "help with audio playback" and one to
"help with audio recording". You want to use the
audio playback troubleshooter.

When you run that, it'll notice the RealTek driver
is disabled. It will enable it again. Note that, while
I disabled two audio devices, the troubleshooter only
turned on one of them, the RealTek one.

Immediately (no reboot), the audio icon in the tray area
should no longer have the red "X".

*******

OK, now right-click the audio icon in the tray,
and select "Playback Device". Make sure your
analog speakers are selected.

+-----------------------------+
|Speakers | --- green tick mark
|RealTek High Definition Audio| on this one
+-----------------------------+
|Realtek Digital Output |
|RealTek High Definition Audio|
+-----------------------------+
|AMD HDMI Output |
|AMD High Definition Audio |
+-----------------------------+

Make sure the speakers are connected to the
green audio connector. Make sure the cabling is of
good quality and the wire or connectors are not broken.
Make sure the amplifier is plugged in, that is has power.
To verify the amplified speakers work, I unplug the male
connector from the back of the computer, and touch the
"tip" contact with my finger. A humming noise should
come from the amplified speaker, if the volume is turned
up enough. Don't turn it up too loud. Now, plug the
connector back into the green audio connector on the
back of the PC.

The Playback subsection should also have Configure and
a dialog with a Test button. The Test button will play
some bell-like tones in the speakers.

Paul

**No_Name** · #27 May 25th 15, 07:50 PM posted to alt.windows7.general

On Mon, 25 May 2015 13:10:14 -0400, Paul wrote:

wrote:
Hey Paul

I still have not been able to get any audio output from the Realtek
audio on my MSI FM2-A85XA-G43 setup. As you recall, I lost my audio a
few weeks ago, and have done everything under the sun to get it back.
I'm thinking I shuld just buy and install a cheap sound card to see if
I can get audio. It would be nice. (sarcastic).

I am not sure I understand the slots I have, or can/should use. Need
advice. I value yours.

Thanks

JW

OK, I reproduced your tinypic red "X".

What I did, is in Windows 7 SP1, I disabled both
my AMD video card HDMI audio, as well as RealTek Audio.

I have:
Under Control PanelSound:
Digital Display Audio (AMD HDA) Disabled Unplugged---BLACK
Speakers HDA Device not plugged in-------RED
Headphones HDA Device not plugged in--RED
Digital Audio (S/PDIF) HDA Device Default Device--GREEN
The Sound Tray Icon is NOT RED, and looks normal
-------------------------------------------------------------------------
I disabled the digital - knowing I do not have digital audio.
The Sound Tray Icon is now red.

Next, I pretended to try to fix it.

I went to Control Panels, and looked for "Troubleshoot".

I found

Find and fix problemsTrouble shoot audio playbackplaying
audionextDetecting ProblemsWhich of these devices do you want to
troubleshoot?
Speakers HDA Device CHECKED
Headphones HDA Device NOT CHECKED

Next it shows 'Playing Audio' The peripheral appears not to be
plugged and the speaker headphone is unplugged - not fixed.

The Sound Tray Icon is now red.

Open that panel, and in the list of subsystems, there
is an item to "help with audio playback" and one to
"help with audio recording". You want to use the
audio playback troubleshooter.

When you run that, it'll notice the RealTek driver
is disabled. It will enable it again. Note that, while
I disabled two audio devices, the troubleshooter only
turned on one of them, the RealTek one.

Immediately (no reboot), the audio icon in the tray area
should no longer have the red "X".

Mine does

Egad. What a frustrating mess!
Thanks anyway
JW

*******

OK, now right-click the audio icon in the tray,
and select "Playback Device". Make sure your
analog speakers are selected.

+-----------------------------+
|Speakers | --- green tick mark
|RealTek High Definition Audio| on this one
+-----------------------------+
|Realtek Digital Output |
|RealTek High Definition Audio|
+-----------------------------+
|AMD HDMI Output |
|AMD High Definition Audio |
+-----------------------------+

Make sure the speakers are connected to the
green audio connector. Make sure the cabling is of
good quality and the wire or connectors are not broken.
Make sure the amplifier is plugged in, that is has power.
To verify the amplified speakers work, I unplug the male
connector from the back of the computer, and touch the
"tip" contact with my finger. A humming noise should
come from the amplified speaker, if the volume is turned
up enough. Don't turn it up too loud. Now, plug the
connector back into the green audio connector on the
back of the PC.

The Playback subsection should also have Configure and
a dialog with a Test button. The Test button will play
some bell-like tones in the speakers.

Paul

**No_Name** · #28 May 25th 15, 09:28 PM posted to alt.windows7.general

On Mon, 25 May 2015 12:54:36 -0700, Stormin' Norman
wrote:

On Mon, 25 May 2015 14:50:49 -0400, wrote:

Egad. What a frustrating mess!
Thanks anyway
JW

Did you ever try to verify the audio hardware is working outside of
windows?

I have a second PC that is XP - the headphones and the speakers both
work on that machine.
I have a new PCI Express X1 sound board coming from China (ugh) in
about a month so they say. Maybe it will solve my woes.

Hope so.

Life shud not be this difficult.

Thanks

JW

**No_Name** · #29 May 26th 15, 12:00 AM posted to alt.windows7.general

I am not sure why you have mentioned the 2nd machine?

Have you tried creating a Linux live CD and booting the problematic
machine with the CD? Live CDs are very easy to download and create,
you do not need to install Linux.

Simply by booting from the CD, you will usually be able to determine
if the audio hardware is working. If the hardware is functional, then
we will need to help you fix your Windows issue.

If the hardware is not functional, you can stop beating your head
against the wall and wait for the replacement sound board.

As it happens, I have a Live CD, and played with it a few years back.
I shud have tried that I guess.

Thanks

JW

**Paul** · #30 May 26th 15, 12:09 AM posted to alt.windows7.general

wrote:
I have:
Under Control PanelSound:
Digital Display Audio (AMD HDA) Disabled Unplugged---BLACK

Speakers HDA Device not plugged in-------RED \
Headphones HDA Device not plugged in--RED \___ Share common hardware
Digital Audio (S/PDIF) HDA Device Default Device--GREEN / Do *not* disable

The Sound Tray Icon is NOT RED, and looks normal

Some observations:

There is no "branding" for your HDA Device. Mine
says "RealTek HDA Device". Yours says "HDA Device".
Surely this means something.

The driver installation, should be providing a branding
text string.

With the device enabled in Device Manager again, examine
the file list being used by the driver (Device Manager,
right click, do Properties on the audio devices). I gave
a long list of files to be expected, in one of my other postings.

My other observation, is it has selected
Digital Audio, because it has not detected
any load connected to Speakers or Headphones.
So that may be the root cause for this.

And you mentioned this earlier, that jack detection
is not working.

Now, if you didn't re-install the driver, does the
control panel we were discussing earlier still work ?
(The black control panel with the analog jack diagram.)

Something is wrong with the installation of the RealTek
driver. But from here, I cannot tell what that problem is.

If it was me, I would be in Programs and Features right
now, not only looking for the RealTek driver (for removal).
I would be looking for that THX software you installed by
accident, that doesn't work on that motherboard. Check to
see if there are any Creative brand softwares in
your "Programs and Features" control panel. It's possible
you have installed a conflicting software. Another more
remote possibility, is your ATI video card is an older
one, imported from another system, and it uses an actual
RealTek driver to make the ATI video card HDMI audio to
work. Then, there is potentially an issue with two RealTek
software packages in the system at the same time. A limited
range of ATI video cards, actually use RealTek drivers (since
ATI didn't want to write their own driver). As of today,
this is fixed, and ATI provides drivers with their own
branding - even if we don't know where the actual code
came from.

Stormin has a good idea, namely to test with a Linux LiveCD.
The only problem with this suggestion, is sometimes
a LiveCD also has trouble setting up the sound, and
you still have to fight with it. Maybe ten years ago,
this would be a worthwhile exercise, but Intel HDA
has always been a bit twitchy in Linux. I've had
Linux CDs that got the sound working right away,
and I've had Linux CDs where I suffered hair loss
getting the sound to work. Whereas things like webcams
now, have a better batting average than that.

I had an issue with sound drivers before, where I had
two sound cards, and the driver for the second sound card,
removed a registry key the first sound card needed in
order for the control panel for it to work. It took
a fair amount of work with ProcMon to find the root cause
on that. And this is why, when looking in Programs and Features,
I would be making a careful list of all the cruft I installed,
for the culprit. Most of the time, the ATI/AMD or NVidia
video card HDMI sound driver, don't hurt anything. But
something you've added to that setup, has thrown a wrench into
that tremendous list of RealTek driver files.

It's also possible, that after removing all sound drivers,
there are still offending registry entries in there. And
I don't have a good answer for their removal. While AV
software has "removal" utilities for housecleaning purposes,
I don't think RealTek or any other sound card company,
makes such a piece of software. If the Registry has
subtle damaging cruft in it, there's no way to figure it out.

Paul

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