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#1
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SP2 Update hangs at "Creating restore point"
I did an XP repair install on my and have since been unable to update
to SP2. It happens the same way every time. I run IE and Tools-Windows Update and it goes to back up the system and reports "Creating Restore Point". The hard drive is active for a while, and the blue progress bar gets about a third of the way to completion. Then the HD light goes out and the system is messed up as partly described he Can move the mouse pointer. The blue bar at the top of the "Installing Updates" window flashes upon mouse clicks. Can't kill or minimize the IE window. Can't call up the Start menu. System doesn't respond to Ctrl-Alt-Del or to Power button. The only option seems to be to unplug the computer and reboot. Other: Dell Dimension 4500, 40G drive, 26 G free space. Check disk reports no errors. Any ideas what is wrong? |
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#2
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SP2 Update hangs at "Creating restore point"
Matt wrote:
I did an XP repair install on my and have since been unable to update to SP2. It happens the same way every time. I run IE and Tools-Windows Update and it goes to back up the system and reports "Creating Restore Point". The hard drive is active for a while, and the blue progress bar gets about a third of the way to completion. Then the HD light goes out and the system is messed up as partly described he (snip) Hi I suggest that you disable and then enable System Restore to see if that fixes it. If not, let System Restore be disabled while installing SP2. To disable/enable System Resto Start Control Panel -- System Under the System Restore tab, use the "Turn off System Restore on all drives" check box (press the OK or Apply button for each change). -- torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway Administration scripting examples and an ONLINE version of the 1328 page Scripting Guide: http://www.microsoft.com/technet/scr...r/default.mspx |
#3
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SP2 Update hangs at "Creating restore point"
Torgeir Bakken (MVP) wrote:
Matt wrote: I did an XP repair install on my and have since been unable to update to SP2. It happens the same way every time. I run IE and Tools-Windows Update and it goes to back up the system and reports "Creating Restore Point". The hard drive is active for a while, and the blue progress bar gets about a third of the way to completion. Then the HD light goes out and the system is messed up as partly described he (snip) Hi I suggest that you disable and then enable System Restore to see if that fixes it. If not, let System Restore be disabled while installing SP2. To disable/enable System Resto Start Control Panel -- System Under the System Restore tab, use the "Turn off System Restore on all drives" check box (press the OK or Apply button for each change). Thanks for your help. I disabled System Restore but didn't try to enable it. Then I was able to do the SP2 update without incident. After restarting, I turned System Restore back on and got an error like "System Restore encountered an error trying to enable/disable one or more drives. Please restart your machine and try again." Then the machine hung completely (without even the mouse functionality I described for the previous hangs). |
#4
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SP2 Update hangs at "Creating restore point"
Hi Matt,
The HighPoint Driver may be the problem. You Cannot Create a Restore Point with a HighPoint Driver Installed http://support.microsoft.com/?kbid=322246 Check the event log to and see if any of the errors match the ones in the article above. Go to Start - Run and type eventvwr.msc and press enter Click the Source tab to sort by name, and then look for "sr" or "srservice." Double-click each of these services. System Restore Failures to restore http://home.earthlink.net/~mvp_bert/html/srfail.html -- Regards, Bert Kinney [MS-MVP DTS] http://dts-l.org/ Matt wrote: Torgeir Bakken (MVP) wrote: Matt wrote: I did an XP repair install on my and have since been unable to update to SP2. It happens the same way every time. I run IE and Tools-Windows Update and it goes to back up the system and reports "Creating Restore Point". The hard drive is active for a while, and the blue progress bar gets about a third of the way to completion. Then the HD light goes out and the system is messed up as partly described he (snip) Hi I suggest that you disable and then enable System Restore to see if that fixes it. If not, let System Restore be disabled while installing SP2. To disable/enable System Resto Start Control Panel -- System Under the System Restore tab, use the "Turn off System Restore on all drives" check box (press the OK or Apply button for each change). Thanks for your help. I disabled System Restore but didn't try to enable it. Then I was able to do the SP2 update without incident. After restarting, I turned System Restore back on and got an error like "System Restore encountered an error trying to enable/disable one or more drives. Please restart your machine and try again." Then the machine hung completely (without even the mouse functionality I described for the previous hangs). |
#5
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SP2 Update hangs at "Creating restore point"
Bert Kinney wrote:
Hi Matt, The HighPoint Driver may be the problem. You Cannot Create a Restore Point with a HighPoint Driver Installed http://support.microsoft.com/?kbid=322246 Thanks Bert. I read and followed the instructions regarding that HighPoint Driver, but the Hptpro.sys file was not present. I concluded that that was not the problem, although there was a file with a name matching hpt*xx.* (whose exact name I don't remember) that I left alone. By the way, when I booted in Safe Mode and examined Control Panel--System--System Restore, intending to check the "Turn off System Restore on all drives" box, I found that it was already checked. That must have been done automatically when the previous System Restore failed as I described in my previous post. Check the event log to and see if any of the errors match the ones in the article above. Go to Start - Run and type eventvwr.msc and press enter Click the Source tab to sort by name, and then look for "sr" or "srservice." Double-click each of these services. System Restore Failures to restore http://home.earthlink.net/~mvp_bert/html/srfail.html The event viewer presents logs of three kinds of events: Application, Security, and System. Probably I was supposed to look for sr* events in the System log. I looked in all three logs and there were no events with names matching sr*. So apparently I still can't make a restore point. Meanwhile I am installing 16 High Priority Updates following the SP2 updates. |
#6
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SP2 Update hangs at "Creating restore point"
Matt wrote:
So apparently I still can't make a restore point. Meanwhile I am installing 16 High Priority Updates following the SP2 updates. The system installed 15 of the updates then again hung completely while "Installing Windows Malicious Software Removal Tool - March 2005 (KB890830) (update 16 of 16)..." |
#7
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SP2 Update hangs at "Creating restore point"
Matt wrote:
Matt wrote: So apparently I still can't make a restore point. Meanwhile I am installing 16 High Priority Updates following the SP2 updates. The system installed 15 of the updates then again hung completely while "Installing Windows Malicious Software Removal Tool - March 2005 (KB890830) (update 16 of 16)..." After rebooting and running Windows Update, the system hangs again when trying to do that last update (KB890830). First the process hangs, then I try to cancel it or I go into the Start menu, then the system beeps and completely hangs, and I have to unplug it. |
#8
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SP2 Update hangs at "Creating restore point"
Matt wrote:
Bert Kinney wrote: Hi Matt, I read and followed the instructions regarding that HighPoint Driver, but the Hptpro.sys file was not present. I concluded that that was not the problem, although there was a file with a name matching hpt*xx.* (whose exact name I don't remember) that I left alone. Please look for the correct spelling of the hpt file and post it here. Enable SR and let it monitor the C:\ drive only. Try restoring to the restore point that was created by turning SR on. Take a look at EventViewer again for any "sr" or "srservice" error messages. If any of these steps failed, let us know, along with any error messages. By the way, when I booted in Safe Mode and examined Control Panel--System--System Restore, intending to check the "Turn off System Restore on all drives" box, I found that it was already checked. That must have been done automatically when the previous System Restore failed as I described in my previous post. Check the event log to and see if any of the errors match the ones in the article above. Go to Start - Run and type eventvwr.msc and press enter Click the Source tab to sort by name, and then look for "sr" or "srservice." Double-click each of these services. System Restore Failures to restore http://home.earthlink.net/~mvp_bert/html/srfail.html The event viewer presents logs of three kinds of events: Application, Security, and System. Probably I was supposed to look for sr* events in the System log. I looked in all three logs and there were no events with names matching sr*. So apparently I still can't make a restore point. Meanwhile I am installing 16 High Priority Updates following the SP2 updates. -- Regards, Bert Kinney [MS-MVP DTS] http://dts-l.org/ |
#9
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SP2 Update hangs at "Creating restore point"
Hi Matt,
Post any Windows Update questions here. http://aumha.net/viewforum.php?f=6 -- Regards, Bert Kinney [MS-MVP DTS] http://dts-l.org/ Matt wrote: So apparently I still can't make a restore point. Meanwhile I am installing 16 High Priority Updates following the SP2 updates. The system installed 15 of the updates then again hung completely while "Installing Windows Malicious Software Removal Tool - March 2005 (KB890830) (update 16 of 16)..." After rebooting and running Windows Update, the system hangs again when trying to do that last update (KB890830). First the process hangs, then I try to cancel it or I go into the Start menu, then the system beeps and completely hangs, and I have to unplug it. |
#10
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SP2 Update hangs at "Creating restore point"
Bert Kinney wrote:
Matt wrote: Bert Kinney wrote: Hi Matt, I read and followed the instructions regarding that HighPoint Driver, but the Hptpro.sys file was not present. I concluded that that was not the problem, although there was a file with a name matching hpt*xx.* (whose exact name I don't remember) that I left alone. Please look for the correct spelling of the hpt file and post it here. hpt3xx.sys I am not using RAID, and as far as I know, the hardware doesn't have any RAID capability. |
#11
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SP2 Update hangs at "Creating restore point"
Do you see hpt3xx.sys on the process tab of Task Manager
(ctrl+alt+del) ? -- Regards, Bert Kinney [MS-MVP DTS] http://dts-l.org/ Matt wrote: Bert Kinney wrote: Matt wrote: Bert Kinney wrote: Hi Matt, I read and followed the instructions regarding that HighPoint Driver, but the Hptpro.sys file was not present. I concluded that that was not the problem, although there was a file with a name matching hpt*xx.* (whose exact name I don't remember) that I left alone. Please look for the correct spelling of the hpt file and post it here. hpt3xx.sys I am not using RAID, and as far as I know, the hardware doesn't have any RAID capability. |
#12
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SP2 Update hangs at "Creating restore point"
Bert Kinney wrote:
Do you see hpt3xx.sys on the process tab of Task Manager (ctrl+alt+del) ? No. |
#13
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SP2 Update hangs at "Creating restore point"
Then it probably isn't an issue.
-- Regards, Bert Kinney [MS-MVP DTS] http://dts-l.org/ Matt wrote: Bert Kinney wrote: Do you see hpt3xx.sys on the process tab of Task Manager (ctrl+alt+del) ? No. |
#14
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SP2 Update hangs at "Creating restore point"
Bert Kinney wrote:
Then it probably isn't an issue. Thanks for helping me rule that out. I suspect a hardware problem. |
#15
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SP2 Update hangs at "Creating restore point"
I would rule out everything on this page first, including the clean
boot. System Restore Failures to restore http://home.earthlink.net/~mvp_bert/html/srfail.html -- Regards, Bert Kinney MS-MVP Shell/User http://dts-l.org/ Matt wrote: Bert Kinney wrote: Then it probably isn't an issue. Thanks for helping me rule that out. I suspect a hardware problem. |
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