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#1
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windows was unable to complete the disk check
I'm running XP Home Edition (SP3 as of today but that's not the problem) on a
Toshiba Satellite P30 with an NTFS file system and it keeps stopping - mouse still moves and alt tab works but nothing else. Been trying all the usual maintenance to see if that helps: Windows Update, Virus Scan, Disk Clean Up, etc. However, I can't get Check Disk or Defrag to run. When I try to run Check Disk from the disk properties/tools tab I get the error "windows was unable to complete the disk check". I've tried chkdsk from command prompt but it says it can't run becasue of other processes (although I've no other apps open) and schedules for next restart. When it tries to run at restart it says the disk is RAW and can't be checked. I've also tried it from safe move to no avail. Similarly, Defrag won't run - well it starts but when I hit Analyse it says it can't! Is my disk on it's way out? Appreciate any help. Rgs Ken Appreciate any suggestions for fixing |
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#2
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windows was unable to complete the disk check
I would try a third party disk check utility, preferably one that boots from
a disk or floppy and that looks for bad sectors on your type of disk. http://www.exefind.com/disk-checker-P5827.html The above product is shareware and I haven't tried it so be cautious. What anti-virus are you using and have you tried an on-line virus scan with symantec...(like getting a second opinion) http://security.symantec.com/sscv6/d...d=ie&venid=sym Click go then you have the option of security check or virus scan. I would do the virus scan first. You may have to allow pop-ups and download some stuff. |
#3
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windows was unable to complete the disk check
Thanks, John.
I've got the full Norton Protection Centre so I'm not sure Symantec on-line will add much. I suspect my problem, if it's not the disk, may be with network driver or IE so going on line my be challenging anyway. (I'm doing this from another PC, BTW.) Currently running CHKDSK from recovery console, and it's doing something, so I'll see what that turns up. If that doesn't sort the problem I'll have a look at the third party option. Rgs Ken "John Smith" wrote: I would try a third party disk check utility, preferably one that boots from a disk or floppy and that looks for bad sectors on your type of disk. http://www.exefind.com/disk-checker-P5827.html The above product is shareware and I haven't tried it so be cautious. What anti-virus are you using and have you tried an on-line virus scan with symantec...(like getting a second opinion) http://security.symantec.com/sscv6/d...d=ie&venid=sym Click go then you have the option of security check or virus scan. I would do the virus scan first. You may have to allow pop-ups and download some stuff. |
#4
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windows was unable to complete the disk check
So, CHKDSK run from recovery console and claimed to have fixed some problems
but it still won't run from Windows (or command prompt) and neither will Defrag. And the Laptop still hangs (when I started IE)... Any suggestions? "Ken Aitken" wrote: Thanks, John. I've got the full Norton Protection Centre so I'm not sure Symantec on-line will add much. I suspect my problem, if it's not the disk, may be with network driver or IE so going on line my be challenging anyway. (I'm doing this from another PC, BTW.) Currently running CHKDSK from recovery console, and it's doing something, so I'll see what that turns up. If that doesn't sort the problem I'll have a look at the third party option. Rgs Ken "John Smith" wrote: I would try a third party disk check utility, preferably one that boots from a disk or floppy and that looks for bad sectors on your type of disk. http://www.exefind.com/disk-checker-P5827.html The above product is shareware and I haven't tried it so be cautious. What anti-virus are you using and have you tried an on-line virus scan with symantec...(like getting a second opinion) http://security.symantec.com/sscv6/d...d=ie&venid=sym Click go then you have the option of security check or virus scan. I would do the virus scan first. You may have to allow pop-ups and download some stuff. |
#5
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windows was unable to complete the disk check
The reason for doing the on-line virus scan is that your Norton may have
corrupt files and is not functioning properly. I would shut down Norton if you can and see if aforementioned problems persit. Some things to try for IE hanging; Start IE without addons. Go to Start All Programs Accessories System Tools Internet Explorer (No add-ons). Reset IE settings. Go to Tools Internet Options Advanced. Click on "Reset" button. Click OK. Close all browsers. Reboot the computer. Check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus and other security programs, firewall, toolbars such as Google and Yahoo, and desktop programs such as MSN and Google. |
#6
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windows was unable to complete the disk check
dpowell wrote:
If you recently had a fake antivirus program such as AV2009 (they go by many names), they can cause the raw disk, no chkdsk, no defrag issues. Once the infected files are removed, the problem goes away. I had to reformat many of these infected machines before I figured it out. I have found this to be caused by a UAC Rootkit which may require you to boot to a Live CD such as UBCD to resolve, but you will have to know your way around the registry as well as searching it out in c:/programs files, c:/windows, c:/windows/system32, c:/windows/system32/drivers among others locations such as the user profile application data folders. Note that Live CDs that automatically load the remote registry do not always help since I believe that the some PE environments are so robust, that the infection may be active in that it will be hidden. UBCD is great for this, although it may not pickup many Sata drivers. The easiest way would probably be to download Combofix from http://download.bleepingcomputer.com/sUBs/ComboFix.exe and/or SDFix from http://www.myantispyware.com/2007/11...-remover-tool/. Combofix is my first method of choice since it can be run in both Safe and Normal Mode, while SDFix can only be run in Safe mode. Hope this helps, I don't frequent this forum, but I know many techs that meet their match with this one and I wanted to help. I wonder if GMER would have mitigated this rootkit? http://www.gmer.net/#files -- 1PW |
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