Great DELL Support

Off topic --- I know ---

I read in one of these groups that, upon request, DELL
would send a new-computer owner a "recover and
restore" flash drive --- just to have in case of later need.
So I got live support in India or wherever. I asked
for the recovery thing and a guy with very pooor English
said he's send me one. No reasons were asked for.
Late the next afternoon, he called me at home! He asked
if I had the drive yet --I didn't --but he said it would be
to me by 6 p.m. It was! By FedEx overnight!
But alas it was 32bit so I called again and another tech
said she'd send the correct 64 bit material.
The next day the first guy called me again at home!
He apologized for sending the wrong one before and again
told me the new one would arrive by 6 p.m. It did --
again by overnight FedEx.
How's that for technical support!.

On 09/12/2013 10:58 AM, wrote:
Off topic --- I know ---

I read in one of these groups that, upon request, DELL
would send a new-computer owner a "recover and
restore" flash drive --- just to have in case of later need.
So I got live support in India or wherever. I asked
for the recovery thing and a guy with very pooor English
said he's send me one. No reasons were asked for.
Late the next afternoon, he called me at home! He asked
if I had the drive yet --I didn't --but he said it would be
to me by 6 p.m. It was! By FedEx overnight!
But alas it was 32bit so I called again and another tech
said she'd send the correct 64 bit material.
The next day the first guy called me again at home!
He apologized for sending the wrong one before and again
told me the new one would arrive by 6 p.m. It did --
again by overnight FedEx.
How's that for technical support!.







Yep.

A number of years ago, a friend of mine asked me to build a computer for
her. Knowing what a PITA she is, I told her to buy a Dell.
In the few times she's had questions or problems, they did a great job
of helping her out. I think I only had to go there once.
(It was simply to install a new printer)

On Thu, 12 Sep 2013 10:58:55 -0500, wrote:

Off topic --- I know ---

I read in one of these groups that, upon request, DELL
would send a new-computer owner a "recover and
restore" flash drive --- just to have in case of later need.
So I got live support in India or wherever. I

That's a nice story, but I'm still never going to buy a Dell computer...

--
s|b

On Thu, 12 Sep 2013 10:58:55 -0500, wrote:

Off topic --- I know ---

I read in one of these groups that, upon request, DELL
would send a new-computer owner a "recover and
restore" flash drive --- just to have in case of later need.
So I got live support in India or wherever. I asked
for the recovery thing and a guy with very pooor English
said he's send me one. No reasons were asked for.
Late the next afternoon, he called me at home! He asked
if I had the drive yet --I didn't --but he said it would be
to me by 6 p.m. It was! By FedEx overnight!
But alas it was 32bit so I called again and another tech
said she'd send the correct 64 bit material.
The next day the first guy called me again at home!
He apologized for sending the wrong one before and again
told me the new one would arrive by 6 p.m. It did --
again by overnight FedEx.
How's that for technical support!.

Very good - you successfully cross-posted this post.

--
Gene E. Bloch (Stumbling Bloch)

"s|b" wrote in message
...
On Thu, 12 Sep 2013 10:58:55 -0500, wrote:

Off topic --- I know ---

I read in one of these groups that, upon request, DELL
would send a new-computer owner a "recover and
restore" flash drive --- just to have in case of later need.
So I got live support in India or wherever. I

That's a nice story, but I'm still never going to buy a Dell computer...

--
s|b

well that's your choice of course---I bought Dell this time because
nothing has XP anymore and very few had win 7 --Dell only
had two "corporate" (as opposed tp PCs (??) laptops with Win 7

So, I didn't do anything differently that I always have!!!
My guess is that it's a reader issue --in the past I've used Free Agent.
This post was from Outlook Express.


..
"Gene E. Bloch" wrote in message
...
On Thu, 12 Sep 2013 10:58:55 -0500, wrote:

Off topic --- I know ---

I read in one of these groups that, upon request, DELL
would send a new-computer owner a "recover and
restore" flash drive --- just to have in case of later need.
So I got live support in India or wherever. I asked
for the recovery thing and a guy with very pooor English
said he's send me one. No reasons were asked for.
Late the next afternoon, he called me at home! He asked
if I had the drive yet --I didn't --but he said it would be
to me by 6 p.m. It was! By FedEx overnight!
But alas it was 32bit so I called again and another tech
said she'd send the correct 64 bit material.
The next day the first guy called me again at home!
He apologized for sending the wrong one before and again
told me the new one would arrive by 6 p.m. It did --
again by overnight FedEx.
How's that for technical support!.

Very good - you successfully cross-posted this post.

--
Gene E. Bloch (Stumbling Bloch)

Gene E. Bloch wrote:
On Thu, 12 Sep 2013 10:58:55 -0500, wrote:

Off topic --- I know ---

I read in one of these groups that, upon request, DELL
would send a new-computer owner a "recover and
restore" flash drive --- just to have in case of later need.
So I got live support in India or wherever. I asked
for the recovery thing and a guy with very pooor English
said he's send me one. No reasons were asked for.
Late the next afternoon, he called me at home! He asked
if I had the drive yet --I didn't --but he said it would be
to me by 6 p.m. It was! By FedEx overnight!
But alas it was 32bit so I called again and another tech
said she'd send the correct 64 bit material.
The next day the first guy called me again at home!
He apologized for sending the wrong one before and again
told me the new one would arrive by 6 p.m. It did --
again by overnight FedEx.
How's that for technical support!.

Very good - you successfully cross-posted this post.


Details, details.

And I wouldn't be caught dead buying a Dell either.
I want control over what I use, and how it's put
together. I don't want any copies of Angry Birds
on my new PC. Or having to remove McAfee or Norton
or whatever else is on there.

There is at least one PC company in town, that provides
"real" copies of Windows, and no cruft. And that's worth
a few extra bucks. The machines are pre-built, so this is
not a mom & pop assembly business. I bought one machine
from them, but it wasn't for me. It had a memory problem,
and when I went there, the staff had never heard of
memtest86+, so I had to bring them a copy :-)

Paul

On Thu, 12 Sep 2013 13:21:59 -0500, wrote in
Re Great DELL Support:

So, I didn't do anything differently that I always have!!!
My guess is that it's a reader issue --in the past I've used Free Agent.
This post was from Outlook Express.

Well, the above was xposted to Newsgroups:
alt.windows-xp,alt.comp.os.windows-8,alt.windows7.general
--
Web based forums are like subscribing to 10 different newspapers
and having to visit 10 different news stands to pickup each one.
Email list-server groups and USENET are like having all of those
newspapers delivered to your door every morning.

On 9/12/2013 2:53 PM, Paul wrote:
Gene E. Bloch wrote:
On Thu, 12 Sep 2013 10:58:55 -0500, wrote:

Off topic --- I know ---

I read in one of these groups that, upon request, DELL
would send a new-computer owner a "recover and
restore" flash drive --- just to have in case of later need.
So I got live support in India or wherever. I asked
for the recovery thing and a guy with very pooor English
said he's send me one. No reasons were asked for.
Late the next afternoon, he called me at home! He asked
if I had the drive yet --I didn't --but he said it would be
to me by 6 p.m. It was! By FedEx overnight!
But alas it was 32bit so I called again and another tech
said she'd send the correct 64 bit material.
The next day the first guy called me again at home!
He apologized for sending the wrong one before and again
told me the new one would arrive by 6 p.m. It did --
again by overnight FedEx.
How's that for technical support!.

Very good - you successfully cross-posted this post.


Details, details.

And I wouldn't be caught dead buying a Dell either.
I want control over what I use, and how it's put
together. I don't want any copies of Angry Birds
on my new PC. Or having to remove McAfee or Norton
or whatever else is on there.

There is at least one PC company in town, that provides
"real" copies of Windows, and no cruft. And that's worth
a few extra bucks. The machines are pre-built, so this is
not a mom & pop assembly business. I bought one machine
from them, but it wasn't for me. It had a memory problem,
and when I went there, the staff had never heard of
memtest86+, so I had to bring them a copy :-)

Paul
Interesting!
A major facet of the small shop my son works for/with is
dealing with P/Cs (New, Old, whatever) that have hardware problems
and/or malware. They do have service contracts (usually businesses)
and refurb and resell older P/Cs that were sold on the surplus market
by lots.
It's surprising how many come in with data still on the hard drive(s).

On Thu, 12 Sep 2013 13:21:59 -0500, wrote:

So, I didn't do anything differently that I always have!!!
My guess is that it's a reader issue --in the past I've used Free Agent.
This post was from Outlook Express.

You said "I didn't do anything differently" and then described what you
did differently :-)

Either Agent doesn't do cross-posting, or it uses a different method or
syntax than you tried. I'm surprised no one who uses it has offered
advice, but maybe no one uses it any more :-)

I see at the bottom that Outlook Express doesn't deal properly with
signature delimiters, but we can probably live with that quite
comfortably!

"Gene E. Bloch" wrote in message
...
On Thu, 12 Sep 2013 10:58:55 -0500, wrote:

Off topic --- I know ---

I read in one of these groups that, upon request, DELL
would send a new-computer owner a "recover and
restore" flash drive --- just to have in case of later need.
So I got live support in India or wherever. I asked
for the recovery thing and a guy with very pooor English
said he's send me one. No reasons were asked for.
Late the next afternoon, he called me at home! He asked
if I had the drive yet --I didn't --but he said it would be
to me by 6 p.m. It was! By FedEx overnight!
But alas it was 32bit so I called again and another tech
said she'd send the correct 64 bit material.
The next day the first guy called me again at home!
He apologized for sending the wrong one before and again
told me the new one would arrive by 6 p.m. It did --
again by overnight FedEx.
How's that for technical support!.

Very good - you successfully cross-posted this post.

--
Gene E. Bloch (Stumbling Bloch)


--
Gene E. Bloch (Stumbling Bloch)

Gene E. Bloch wrote:
On Thu, 12 Sep 2013 13:21:59 -0500, wrote:

So, I didn't do anything differently that I always have!!!
My guess is that it's a reader issue --in the past I've used Free Agent.
This post was from Outlook Express.

You said "I didn't do anything differently" and then described what you
did differently :-)

Either Agent doesn't do cross-posting, or it uses a different method or
syntax than you tried. I'm surprised no one who uses it has offered
advice, but maybe no one uses it any more :-)

I see at the bottom that Outlook Express doesn't deal properly with
signature delimiters, but we can probably live with that quite
comfortably!


Free Agent uses comma separate syntax. As shown in a
potential reply here. The tool automatically copied the
groups, and gave me some choices.

http://imageshack.us/a/img827/8696/tj3.gif

That copy of Free Agent was obtained from archive.org some
time ago, and is supposed to be the last version of the
"Free" stream.

agentenu330-846
7,737,912 bytes

HTH,
Paul

On Thu, 12 Sep 2013 19:22:30 -0400, Paul wrote:

Gene E. Bloch wrote:
On Thu, 12 Sep 2013 13:21:59 -0500, wrote:

So, I didn't do anything differently that I always have!!!
My guess is that it's a reader issue --in the past I've used Free Agent.
This post was from Outlook Express.

You said "I didn't do anything differently" and then described what you
did differently :-)

Either Agent doesn't do cross-posting, or it uses a different method or
syntax than you tried. I'm surprised no one who uses it has offered
advice, but maybe no one uses it any more :-)

I see at the bottom that Outlook Express doesn't deal properly with
signature delimiters, but we can probably live with that quite
comfortably!


Free Agent uses comma separate syntax. As shown in a
potential reply here. The tool automatically copied the
groups, and gave me some choices.

http://imageshack.us/a/img827/8696/tj3.gif

That copy of Free Agent was obtained from archive.org some
time ago, and is supposed to be the last version of the
"Free" stream.

agentenu330-846
7,737,912 bytes

HTH,
Paul

All I can say is that when I ctrl-click in my newsreader, it puts a
comma and a space between the groups *in the composition window*, unlike
what your picture shows and also unlike what I see in my own articles in
the article pane here. Maybe Pfsszxt did or didn't use a space, or maybe
he used a Cyrillic comma.

The "Cyrillic comma" is merely meant to lighten up the discussion.

I guess I could track down and install Agent (you gave a hint where to
look) and experiment, but don't anyone refrain from breathing...

--
Gene E. Bloch (Stumbling Bloch)

On 12 Sep 2013, "s|b" wrote in
alt.windows7.general:

That's a nice story, but I'm still never going to buy a Dell
computer...

Nor would I, probably, but I might recommend them to friends or family
who aren't very computer literate. Otherwise they might call me (not
that I mind that occasionally, but I don't want to hear from all of
them every time the computer burps.)

In a former job we bought tons of Dell laptops and desktops. It was a
different situation because we had a corporate service agreement, but I
must say that their support at that time was first class.

On Thu, 12 Sep 2013 19:22:30 -0400, Paul wrote:

Gene E. Bloch wrote:
On Thu, 12 Sep 2013 13:21:59 -0500, wrote:

So, I didn't do anything differently that I always have!!!
My guess is that it's a reader issue --in the past I've used Free Agent.
This post was from Outlook Express.

You said "I didn't do anything differently" and then described what you
did differently :-)

Either Agent doesn't do cross-posting, or it uses a different method or
syntax than you tried. I'm surprised no one who uses it has offered
advice, but maybe no one uses it any more :-)

I see at the bottom that Outlook Express doesn't deal properly with
signature delimiters, but we can probably live with that quite
comfortably!


Free Agent uses comma separate syntax.

As does the non-free Agent.

As shown in a
potential reply here. The tool automatically copied the
groups, and gave me some choices.

http://imageshack.us/a/img827/8696/tj3.gif

That copy of Free Agent was obtained from archive.org some
time ago, and is supposed to be the last version of the
"Free" stream.

agentenu330-846
7,737,912 bytes

You can also get it directly from the Forte home page:
http://forteinc.com/agent/download-all.php

On Thu, 12 Sep 2013 16:33:04 -0700, "Gene E. Bloch"
wrote:

On Thu, 12 Sep 2013 19:22:30 -0400, Paul wrote:

Gene E. Bloch wrote:
On Thu, 12 Sep 2013 13:21:59 -0500, wrote:

So, I didn't do anything differently that I always have!!!
My guess is that it's a reader issue --in the past I've used Free Agent.
This post was from Outlook Express.

You said "I didn't do anything differently" and then described what you
did differently :-)

Either Agent doesn't do cross-posting, or it uses a different method or
syntax than you tried. I'm surprised no one who uses it has offered
advice, but maybe no one uses it any more :-)

I see at the bottom that Outlook Express doesn't deal properly with
signature delimiters, but we can probably live with that quite
comfortably!


Free Agent uses comma separate syntax. As shown in a
potential reply here. The tool automatically copied the
groups, and gave me some choices.

http://imageshack.us/a/img827/8696/tj3.gif

That copy of Free Agent was obtained from archive.org some
time ago, and is supposed to be the last version of the
"Free" stream.

agentenu330-846
7,737,912 bytes

HTH,
Paul

All I can say is that when I ctrl-click in my newsreader, it puts a
comma and a space between the groups *in the composition window*, unlike
what your picture shows and also unlike what I see in my own articles in
the article pane here. Maybe Pfsszxt did or didn't use a space, or maybe
he used a Cyrillic comma.

If a space is being inserted between comma-separated groups, it's only for
human readability. The spaces would be stripped prior to sending since they
are not allowed.