teracopy pro

Hi, I paid for Teracopy pro but did not receive the promised email
containing the reg number. I have filled in their complaints form twice now,
getting only the automated response then zilch. Anyone had problems with
Teracopy?

housetrained

housetrained wrote:

Hi, I paid for Teracopy pro but did not receive the promised email
containing the reg number. I have filled in their complaints form
twice now, getting only the automated response then zilch. Anyone had
problems with Teracopy?

Call the credit card company. Issue a stop and chargeback. Have them
arbitrate. Follow the money. If they are unwilling to provide the
means to unlock their software then you cannot use it so get back your
money.

The web site's domain registration says the registrant is in Australia.
In the USA, there's the Better Business Bureau where you can lodge
complaints against a company. In Australia, it looks like you use ACCC
(http://www.accc.gov.au/).

First get back your money. Then issue a complaint against the company.
Don't expect a web form to get ackowledged and the problem resolved by
any company beyond the transaction expiration by your credit card
company. After that, you're stuck with the transaction because you did
not take action within a reasonable time.

Of course, you made no mention of how long it has been since you
submitted a ticket with them. Figure a minimum of 3 business days (not
calendar days so the weekends don't count) and a maximum of 15 business
days to get a response or resolution. After that, put a stop on the
credit card charge, tell the card company that you want to issue a
chargeback, and let them handle the forced refund.

On Sat, 31 Jan 2015 06:46:16 -0800, Stormin' Norman wrote:

On Sat, 31 Jan 2015 10:49:03 -0000, "housetrained"
wrote:

Hi, I paid for Teracopy pro but did not receive the promised email
containing the reg number. I have filled in their complaints form twice now,
getting only the automated response then zilch. Anyone had problems with
Teracopy?

housetrained



Did you check your spam folder?

Good call...

I have that problem occasionally, but unfortunately I rarely think of
checking there at first :-)

--
Gene E. Bloch (Stumbling Bloch)

Thanks, yes I always check the junk twice a day
housetrained

"Gene E. Bloch" wrote in message
...

On Sat, 31 Jan 2015 06:46:16 -0800, Stormin' Norman wrote:

On Sat, 31 Jan 2015 10:49:03 -0000, "housetrained"
wrote:

Hi, I paid for Teracopy pro but did not receive the promised email
containing the reg number. I have filled in their complaints form twice
now,
getting only the automated response then zilch. Anyone had problems with
Teracopy?

housetrained



Did you check your spam folder?

Good call...

I have that problem occasionally, but unfortunately I rarely think of
checking there at first :-)

--
Gene E. Bloch (Stumbling Bloch)

Thanks, does that apply to debit cards too?
H

"VanguardLH" wrote in message ...

housetrained wrote:

Hi, I paid for Teracopy pro but did not receive the promised email
containing the reg number. I have filled in their complaints form
twice now, getting only the automated response then zilch. Anyone had
problems with Teracopy?

Call the credit card company. Issue a stop and chargeback. Have them
arbitrate. Follow the money. If they are unwilling to provide the
means to unlock their software then you cannot use it so get back your
money.

The web site's domain registration says the registrant is in Australia.
In the USA, there's the Better Business Bureau where you can lodge
complaints against a company. In Australia, it looks like you use ACCC
(http://www.accc.gov.au/).

First get back your money. Then issue a complaint against the company.
Don't expect a web form to get ackowledged and the problem resolved by
any company beyond the transaction expiration by your credit card
company. After that, you're stuck with the transaction because you did
not take action within a reasonable time.

Of course, you made no mention of how long it has been since you
submitted a ticket with them. Figure a minimum of 3 business days (not
calendar days so the weekends don't count) and a maximum of 15 business
days to get a response or resolution. After that, put a stop on the
credit card charge, tell the card company that you want to issue a
chargeback, and let them handle the forced refund.

On 02/01/2015 10:40 AM, housetrained wrote:
Thanks, does that apply to debit cards too?



With a debit card you may be screwed.


Even with a credit card though, you are only protected against
fraudulent use of the credit card. If what you have is considered a
dispute, you will simply be given 30 days to settle the issue with the
vendor.


I'd take the advice you were given to check your spam folder.

mass mailings can end up there for sure.