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Western Digital External Hard Drive No Longer Recognized
I have a Western Digital WDXB2500JBRNN External Hard Drive that is
about 1-1/2 years old. I use it only to back up my system using Retrospect 6.5 software that came packaged with it. My last backup was about a week ago, when I went to back up today the Retrospect gave a response Drive Not Ready and sure enough the external hard drive was no longer showing up as a drive in My Computer. I shut down the hard drive and shut down the computer then I turned back on the drive and rebooted the computer and it was still not recognized. I went into Disk Management and it also was not showing up there. I unplugged the USB cable from the back of the computer and plugged it into the the front USB port it recognized the drive as a USB hub, and the USB ports on the drive work but the drive itself was still not recognized. Since my last back up I have installed some Microsoft updates and last night while copying a CD the system froze with a data read error (I was only copying from one cd directly to another) I had to power down the computer with the power button since ctrl+alt+del no longer responded. The Microsoft updates and the computer freeze last night would be the only significant events since my last backup to the drive. Any help would be greatly appreciated. I have yet to try the drive on another computer, I plan on trying that this evening when I get home. |
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Western Digital External Hard Drive No Longer Recognized
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Western Digital External Hard Drive No Longer Recognized
You don't mention it, did you used the "Safely Remove Hardware" option/icon
first before turning the external drives power off..? Try starting the computer, logging in to your desktop, wait for things to settle down, then flip on the power for the external drive. You should see in the lower right side of the task bar the Safely Remove Hardware icon, hold the pointer over it, click it, click safely remove mass storage device.. The rest should be obvious.. Always turn off the external enclosure drive in this way first, then shut down the computer.. I have had no problems with my external drive since following the above procedure. Cheers. j;-j " wrote: I have a Western Digital WDXB2500JBRNN External Hard Drive that is about 1-1/2 years old. I use it only to back up my system using Retrospect 6.5 software that came packaged with it. My last backup was about a week ago, when I went to back up today the Retrospect gave a response Drive Not Ready and sure enough the external hard drive was no longer showing up as a drive in My Computer. I shut down the hard drive and shut down the computer then I turned back on the drive and rebooted the computer and it was still not recognized. I went into Disk Management and it also was not showing up there. I unplugged the USB cable from the back of the computer and plugged it into the the front USB port it recognized the drive as a USB hub, and the USB ports on the drive work but the drive itself was still not recognized. Since my last back up I have installed some Microsoft updates and last night while copying a CD the system froze with a data read error (I was only copying from one cd directly to another) I had to power down the computer with the power button since ctrl+alt+del no longer responded. The Microsoft updates and the computer freeze last night would be the only significant events since my last backup to the drive. Any help would be greatly appreciated. I have yet to try the drive on another computer, I plan on trying that this evening when I get home. |
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