No audio device

From DX tshooting:
To verify that Windows is configured to use the audio features of your sound device:
Open Device Manager.
Double-click Sound, video, and game controllers.
Double-click your sound device.
Click the Properties tab, and then double-click Audio Devices.
Click your sound device, and then click Properties.
Click Use audio features on this device.
Click OK until you return to Device Manager.
Restart your computer.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
No, I am sure she means DivX. She has a printed dialog via email with Real tech
support directing her to install the DivX codec to get het sound working again. I
think this is a different issue.

DirectX version is 9.0c
Test DirectSound button on the Sound tab yields this error:
DirectSound test results: Failure at step 3(DirectSoundCreate): HRESULT =
0X80070057 (Invalid Arguments(s))
Test DirectMusic button using the Realtek AC'97 port plays all kinds of jumpy
music, so I know the card works. I remain at a complete loss.

Thanx again,
Rip


"Brian A." gonefish'n@afarawaylake wrote in message
...
Is she sure it was DivX and not DirectX/
What version of DX is installed? To see:
Click Start Run, type in: dxdiag and press Enter.

If lower than dx9, download install an updated dx.

Also run the tests in dx under the appropriate tab to see what it mentions.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
I have tried all you've suggested, to no avail. The client claims to have done
nothing except shut down the computer and reboot it. She says she had the same
problem (no audio) some time ago, and the people at Real networks had her download
the DivX codec and the fixed her problem of not getting sound when using Real
player, but that is not what is happening here. Anything else I should try? Thanx
again for the your help.

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...

"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
OK. Present under sound, video and game controllers a

Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs
Realtek AC'97 Audio

The first 5 don't have a resources tab. All report that "this device is working
properly". The Realtek has a resources tab that reports "no conflicts" in the
conflicts list. There are no "other" or "unknown" devices anywhere else in
device manager.

It wasn't necessary to restore so the devices were present in DM, although it
doesn't hurt to see if one of them may have been the cause of the issue.
It appears the Realtek is installed and working even though it's not.


Is it possible that one of the millions of games this user has installed could
have messed with the audio? Also, is it possible that this is a virus?

Yes and Yes.

I ask because I think it's wierd that:

1 Realtek provides a recording device but not a playback device
2 I cannot connect to Windows Update (more on that in the Windows Update
newsgroup)
3 I could not update Norton Antivirus (which I've since removed from the
machine per the client)
4 I cannot connect to Trend Micro's Housecall

Let's try a reinstall one more time with a little more cleaning beforehand.
You don't state how you removed NAV and Symantec apps are well known for the
conglomeration they leave behind.
Get the Norton Removal Tool he http://basconotw.mvps.org/SymRem2.htm and run
it.
When finished reboot to Safe Mode.
Uninstall Any/All devices listed in Sound, Video and Game Controllers in Device
Manager.
Close out of Device Manager back to the desktop and open Explorer.
Delete all of the contents in:
C:\Documents and Settings\clients Username\Local Settings\Temp
C:\Windows\Prefetch
C:\Windows\Temp
Close out of Explorer (Do Not Empty the Trash), reboot and reinstall the Realtek
AC '97 drivers/codecs.

Now I also must enquire as to the reason the client requested service?
What was the client doing when the issue arose or just prior to it?
Had the client installed/unistalled anything prior to the issue?
When did the client first notice the issue?
Did the client have any error messages or sudden shutdowns?

Thanks for the help.

No problem. snicker


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375


"Brian A." gonefish'n@afarawaylake wrote in message
...
What is present in Device Manager Sound, Video and Game Controllers?
Are there any "Unknown" or "Other" devices present in Device Manager? If Yes,
what is the Status in the devices properties and are any conflicts reported
under the Resource tab?

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
I have tried everything applicable at the link - no joy. Any other ideas? I
appreciate your input.

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...
Boot to Safe Mode and Remove Any/All Audio/Sound devices listed in Device
Manager Sound, Video and Game Controllers.
Close out of DM.
Reboot and reinstall drivers.

If no joy see if anything here helps:
HP and Compaq Desktop PCs - Resolving Sound Problems in Windows 98, ME, and
XP

http://h10025.www1.hp.com/ewfrf/wc/d...window saudio



or if link wraps/breaks: http://tinyurl.com/yvu2wz


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
Thanx for the response, Brian. I had tried this earlier and it didn't work.
Trying again, I unistalled the nVidia, and upon reboot, XP found and
installed automatically the Realtec AC'97 drivers. However, Properties
still shows no audio device. It does show a recording device, but not a
playback device. I'm stumped. Anything else I should check?

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...
HP like many other OEM manufacturers are proprietary systems which have
modified setups for hardware/software. The Pavilion a320n uses the
Realtek AC'97 audio and Nvidia graphics.

You can find/obtain the latest updates as well as the original hardware
drivers and software installed:
http://h10025.www1.hp.com/ewfrf/wc/s...4 171&lang=en

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
I see many posts, but none that have addressed my problem.

A clients computer (HP Pavilion a320n - XP Home SP2) shows no sound
device in Sounds and Audio Devices Properties. I have:

Installed the correct drivers for the on-board sound (mobo: ASUS
A7N8X-LA )
Checked that there are no conflicts in device manager
Ensured that on-board audio is enabled in the BIOS
Ensured Windows Audio Service is running
Run full anti virus scans (AVG & Norton), Spybot and Adaware

Curiously, the audio tab of Properties shows the nVidia nForce Audio
Codec Interface for the recording device but "no playback device". In
safe mode, the audio tab shows "no recording device" and "no playback
device".

This is as far as I am able to go at this point. Not that these have
anything to do with the problem, but Norton live update will not connect
to it's server and errors out. Windows update will not connect to the
Microsoft site so I cannot update Windows. Otherwise, I have a good
internet connections. Safe mode with networking does not have networking
for reasons unknown at this point. I have been at this for hours. Please
help and thanks in advance.

Ripper T

Might want to check the BIOS again and make sure the audio is enabled and Plug N
Play is enabled. It may be worth a shot to disable PnP if it's enabled to see if
it's causing the issue.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
No, I am sure she means DivX. She has a printed dialog via email with Real tech
support directing her to install the DivX codec to get het sound working again. I
think this is a different issue.

DirectX version is 9.0c
Test DirectSound button on the Sound tab yields this error:
DirectSound test results: Failure at step 3(DirectSoundCreate): HRESULT =
0X80070057 (Invalid Arguments(s))
Test DirectMusic button using the Realtek AC'97 port plays all kinds of jumpy
music, so I know the card works. I remain at a complete loss.

Thanx again,
Rip


"Brian A." gonefish'n@afarawaylake wrote in message
...
Is she sure it was DivX and not DirectX/
What version of DX is installed? To see:
Click Start Run, type in: dxdiag and press Enter.

If lower than dx9, download install an updated dx.

Also run the tests in dx under the appropriate tab to see what it mentions.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
I have tried all you've suggested, to no avail. The client claims to have done
nothing except shut down the computer and reboot it. She says she had the same
problem (no audio) some time ago, and the people at Real networks had her download
the DivX codec and the fixed her problem of not getting sound when using Real
player, but that is not what is happening here. Anything else I should try? Thanx
again for the your help.

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...

"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
OK. Present under sound, video and game controllers a

Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs
Realtek AC'97 Audio

The first 5 don't have a resources tab. All report that "this device is working
properly". The Realtek has a resources tab that reports "no conflicts" in the
conflicts list. There are no "other" or "unknown" devices anywhere else in
device manager.

It wasn't necessary to restore so the devices were present in DM, although it
doesn't hurt to see if one of them may have been the cause of the issue.
It appears the Realtek is installed and working even though it's not.


Is it possible that one of the millions of games this user has installed could
have messed with the audio? Also, is it possible that this is a virus?

Yes and Yes.

I ask because I think it's wierd that:

1 Realtek provides a recording device but not a playback device
2 I cannot connect to Windows Update (more on that in the Windows Update
newsgroup)
3 I could not update Norton Antivirus (which I've since removed from the
machine per the client)
4 I cannot connect to Trend Micro's Housecall

Let's try a reinstall one more time with a little more cleaning beforehand.
You don't state how you removed NAV and Symantec apps are well known for the
conglomeration they leave behind.
Get the Norton Removal Tool he http://basconotw.mvps.org/SymRem2.htm and run
it.
When finished reboot to Safe Mode.
Uninstall Any/All devices listed in Sound, Video and Game Controllers in Device
Manager.
Close out of Device Manager back to the desktop and open Explorer.
Delete all of the contents in:
C:\Documents and Settings\clients Username\Local Settings\Temp
C:\Windows\Prefetch
C:\Windows\Temp
Close out of Explorer (Do Not Empty the Trash), reboot and reinstall the Realtek
AC '97 drivers/codecs.

Now I also must enquire as to the reason the client requested service?
What was the client doing when the issue arose or just prior to it?
Had the client installed/unistalled anything prior to the issue?
When did the client first notice the issue?
Did the client have any error messages or sudden shutdowns?

Thanks for the help.

No problem. snicker


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375


"Brian A." gonefish'n@afarawaylake wrote in message
...
What is present in Device Manager Sound, Video and Game Controllers?
Are there any "Unknown" or "Other" devices present in Device Manager? If Yes,
what is the Status in the devices properties and are any conflicts reported
under the Resource tab?

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
I have tried everything applicable at the link - no joy. Any other ideas? I
appreciate your input.

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...
Boot to Safe Mode and Remove Any/All Audio/Sound devices listed in Device
Manager Sound, Video and Game Controllers.
Close out of DM.
Reboot and reinstall drivers.

If no joy see if anything here helps:
HP and Compaq Desktop PCs - Resolving Sound Problems in Windows 98, ME, and
XP

http://h10025.www1.hp.com/ewfrf/wc/d...window saudio



or if link wraps/breaks: http://tinyurl.com/yvu2wz


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
Thanx for the response, Brian. I had tried this earlier and it didn't work.
Trying again, I unistalled the nVidia, and upon reboot, XP found and
installed automatically the Realtec AC'97 drivers. However, Properties
still shows no audio device. It does show a recording device, but not a
playback device. I'm stumped. Anything else I should check?

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...
HP like many other OEM manufacturers are proprietary systems which have
modified setups for hardware/software. The Pavilion a320n uses the
Realtek AC'97 audio and Nvidia graphics.

You can find/obtain the latest updates as well as the original hardware
drivers and software installed:
http://h10025.www1.hp.com/ewfrf/wc/s...4 171&lang=en

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
I see many posts, but none that have addressed my problem.

A clients computer (HP Pavilion a320n - XP Home SP2) shows no sound
device in Sounds and Audio Devices Properties. I have:

Installed the correct drivers for the on-board sound (mobo: ASUS
A7N8X-LA )
Checked that there are no conflicts in device manager
Ensured that on-board audio is enabled in the BIOS
Ensured Windows Audio Service is running
Run full anti virus scans (AVG & Norton), Spybot and Adaware

Curiously, the audio tab of Properties shows the nVidia nForce Audio
Codec Interface for the recording device but "no playback device". In
safe mode, the audio tab shows "no recording device" and "no playback
device".

This is as far as I am able to go at this point. Not that these have
anything to do with the problem, but Norton live update will not connect
to it's server and errors out. Windows update will not connect to the
Microsoft site so I cannot update Windows. Otherwise, I have a good
internet connections. Safe mode with networking does not have networking
for reasons unknown at this point. I have been at this for hours. Please
help and thanks in advance.

Ripper T

Not sure what you mean by From DX tshooting, but the 'use features on this
device' option is already checked and the PnP and On-board audio is enabled
in the BIOS. I'm beginning to think if I start uninstalling these bloody
games one by one, I will find the culprit. Microsoft is still working on
getting the machine connected to Windows Update site. I don't know what else
to do...

Thanks again,

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...
From DX tshooting:
To verify that Windows is configured to use the audio features of your
sound device:
Open Device Manager.
Double-click Sound, video, and game controllers.
Double-click your sound device.
Click the Properties tab, and then double-click Audio Devices.
Click your sound device, and then click Properties.
Click Use audio features on this device.
Click OK until you return to Device Manager.
Restart your computer.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
No, I am sure she means DivX. She has a printed dialog via email with
Real tech support directing her to install the DivX codec to get het
sound working again. I think this is a different issue.

DirectX version is 9.0c
Test DirectSound button on the Sound tab yields this error:
DirectSound test results: Failure at step 3(DirectSoundCreate): HRESULT =
0X80070057 (Invalid Arguments(s))
Test DirectMusic button using the Realtek AC'97 port plays all kinds of
jumpy music, so I know the card works. I remain at a complete loss.

Thanx again,
Rip


"Brian A." gonefish'n@afarawaylake wrote in message
...
Is she sure it was DivX and not DirectX/
What version of DX is installed? To see:
Click Start Run, type in: dxdiag and press Enter.

If lower than dx9, download install an updated dx.

Also run the tests in dx under the appropriate tab to see what it
mentions.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
I have tried all you've suggested, to no avail. The client claims to
have done nothing except shut down the computer and reboot it. She says
she had the same problem (no audio) some time ago, and the people at
Real networks had her download the DivX codec and the fixed her problem
of not getting sound when using Real player, but that is not what is
happening here. Anything else I should try? Thanx again for the your
help.

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...

"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
OK. Present under sound, video and game controllers a

Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs
Realtek AC'97 Audio

The first 5 don't have a resources tab. All report that "this device
is working properly". The Realtek has a resources tab that reports
"no conflicts" in the conflicts list. There are no "other" or
"unknown" devices anywhere else in device manager.

It wasn't necessary to restore so the devices were present in DM,
although it doesn't hurt to see if one of them may have been the cause
of the issue.
It appears the Realtek is installed and working even though it's not.


Is it possible that one of the millions of games this user has
installed could have messed with the audio? Also, is it possible that
this is a virus?

Yes and Yes.

I ask because I think it's wierd that:

1 Realtek provides a recording device but not a playback device
2 I cannot connect to Windows Update (more on that in the Windows
Update newsgroup)
3 I could not update Norton Antivirus (which I've since removed from
the machine per the client)
4 I cannot connect to Trend Micro's Housecall

Let's try a reinstall one more time with a little more cleaning
beforehand.
You don't state how you removed NAV and Symantec apps are well known
for the conglomeration they leave behind.
Get the Norton Removal Tool he
http://basconotw.mvps.org/SymRem2.htm and run it.
When finished reboot to Safe Mode.
Uninstall Any/All devices listed in Sound, Video and Game Controllers
in Device Manager.
Close out of Device Manager back to the desktop and open Explorer.
Delete all of the contents in:
C:\Documents and Settings\clients Username\Local Settings\Temp
C:\Windows\Prefetch
C:\Windows\Temp
Close out of Explorer (Do Not Empty the Trash), reboot and reinstall
the Realtek AC '97 drivers/codecs.

Now I also must enquire as to the reason the client requested
service?
What was the client doing when the issue arose or just prior to it?
Had the client installed/unistalled anything prior to the issue?
When did the client first notice the issue?
Did the client have any error messages or sudden shutdowns?

Thanks for the help.

No problem. snicker


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375


"Brian A." gonefish'n@afarawaylake wrote in message
...
What is present in Device Manager Sound, Video and Game
Controllers?
Are there any "Unknown" or "Other" devices present in Device
Manager? If Yes, what is the Status in the devices properties and
are any conflicts reported under the Resource tab?

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
I have tried everything applicable at the link - no joy. Any other
ideas? I appreciate your input.

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...
Boot to Safe Mode and Remove Any/All Audio/Sound devices listed
in Device Manager Sound, Video and Game Controllers.
Close out of DM.
Reboot and reinstall drivers.

If no joy see if anything here helps:
HP and Compaq Desktop PCs - Resolving Sound Problems in Windows
98, ME, and XP

http://h10025.www1.hp.com/ewfrf/wc/d...window saudio



or if link wraps/breaks: http://tinyurl.com/yvu2wz


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
Thanx for the response, Brian. I had tried this earlier and it
didn't work. Trying again, I unistalled the nVidia, and upon
reboot, XP found and installed automatically the Realtec AC'97
drivers. However, Properties still shows no audio device. It does
show a recording device, but not a playback device. I'm stumped.
Anything else I should check?

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...
HP like many other OEM manufacturers are proprietary systems
which have modified setups for hardware/software. The Pavilion
a320n uses the Realtek AC'97 audio and Nvidia graphics.

You can find/obtain the latest updates as well as the original
hardware drivers and software installed:
http://h10025.www1.hp.com/ewfrf/wc/s...4 171&lang=en

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts:
http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
I see many posts, but none that have addressed my problem.

A clients computer (HP Pavilion a320n - XP Home SP2) shows no
sound device in Sounds and Audio Devices Properties. I have:

Installed the correct drivers for the on-board sound (mobo:
ASUS A7N8X-LA )
Checked that there are no conflicts in device manager
Ensured that on-board audio is enabled in the BIOS
Ensured Windows Audio Service is running
Run full anti virus scans (AVG & Norton), Spybot and Adaware

Curiously, the audio tab of Properties shows the nVidia nForce
Audio Codec Interface for the recording device but "no playback
device". In safe mode, the audio tab shows "no recording
device" and "no playback device".

This is as far as I am able to go at this point. Not that these
have anything to do with the problem, but Norton live update
will not connect to it's server and errors out. Windows update
will not connect to the Microsoft site so I cannot update
Windows. Otherwise, I have a good internet connections. Safe
mode with networking does not have networking for reasons
unknown at this point. I have been at this for hours. Please
help and thanks in advance.

Ripper T

"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
Not sure what you mean by From DX tshooting,

From help dxdiag troubleshooter.

but the 'use features on this
device' option is already checked and the PnP and On-board audio is enabled in the
BIOS. I'm beginning to think if I start uninstalling these bloody games one by one,
I will find the culprit. Microsoft is still working on getting the machine
connected to Windows Update site. I don't know what else to do...

I'm running low on possibilities as well. I'll take a stroll down the web lane and
see what if anything I can get on:
quote
Test DirectSound button on the Sound tab yields this error:
DirectSound test results: Failure at step 3(DirectSoundCreate): HRESULT =
0X80070057 (Invalid Arguments(s))
/quote

Which brings a thought to mind, there is a new DirectX End User Runtime. (June
'07), although it's your choice to try it or not.
http://www.microsoft.com/downloads/d...displaylang=en


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375




Thanks again,

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...
From DX tshooting:
To verify that Windows is configured to use the audio features of your sound
device:
Open Device Manager.
Double-click Sound, video, and game controllers.
Double-click your sound device.
Click the Properties tab, and then double-click Audio Devices.
Click your sound device, and then click Properties.
Click Use audio features on this device.
Click OK until you return to Device Manager.
Restart your computer.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
No, I am sure she means DivX. She has a printed dialog via email with Real tech
support directing her to install the DivX codec to get het sound working again. I
think this is a different issue.

DirectX version is 9.0c
Test DirectSound button on the Sound tab yields this error:
DirectSound test results: Failure at step 3(DirectSoundCreate): HRESULT =
0X80070057 (Invalid Arguments(s))
Test DirectMusic button using the Realtek AC'97 port plays all kinds of jumpy
music, so I know the card works. I remain at a complete loss.

Thanx again,
Rip


"Brian A." gonefish'n@afarawaylake wrote in message
...
Is she sure it was DivX and not DirectX/
What version of DX is installed? To see:
Click Start Run, type in: dxdiag and press Enter.

If lower than dx9, download install an updated dx.

Also run the tests in dx under the appropriate tab to see what it mentions.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
I have tried all you've suggested, to no avail. The client claims to have done
nothing except shut down the computer and reboot it. She says she had the same
problem (no audio) some time ago, and the people at Real networks had her
download the DivX codec and the fixed her problem of not getting sound when
using Real player, but that is not what is happening here. Anything else I
should try? Thanx again for the your help.

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...

"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
OK. Present under sound, video and game controllers a

Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs
Realtek AC'97 Audio

The first 5 don't have a resources tab. All report that "this device is
working properly". The Realtek has a resources tab that reports "no
conflicts" in the conflicts list. There are no "other" or "unknown" devices
anywhere else in device manager.

It wasn't necessary to restore so the devices were present in DM, although it
doesn't hurt to see if one of them may have been the cause of the issue.
It appears the Realtek is installed and working even though it's not.


Is it possible that one of the millions of games this user has installed
could have messed with the audio? Also, is it possible that this is a virus?

Yes and Yes.

I ask because I think it's wierd that:

1 Realtek provides a recording device but not a playback device
2 I cannot connect to Windows Update (more on that in the Windows Update
newsgroup)
3 I could not update Norton Antivirus (which I've since removed from the
machine per the client)
4 I cannot connect to Trend Micro's Housecall

Let's try a reinstall one more time with a little more cleaning beforehand.
You don't state how you removed NAV and Symantec apps are well known for the
conglomeration they leave behind.
Get the Norton Removal Tool he http://basconotw.mvps.org/SymRem2.htm and
run it.
When finished reboot to Safe Mode.
Uninstall Any/All devices listed in Sound, Video and Game Controllers in
Device Manager.
Close out of Device Manager back to the desktop and open Explorer.
Delete all of the contents in:
C:\Documents and Settings\clients Username\Local Settings\Temp
C:\Windows\Prefetch
C:\Windows\Temp
Close out of Explorer (Do Not Empty the Trash), reboot and reinstall the
Realtek AC '97 drivers/codecs.

Now I also must enquire as to the reason the client requested service?
What was the client doing when the issue arose or just prior to it?
Had the client installed/unistalled anything prior to the issue?
When did the client first notice the issue?
Did the client have any error messages or sudden shutdowns?

Thanks for the help.

No problem. snicker


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375


"Brian A." gonefish'n@afarawaylake wrote in message
...
What is present in Device Manager Sound, Video and Game Controllers?
Are there any "Unknown" or "Other" devices present in Device Manager? If
Yes, what is the Status in the devices properties and are any conflicts
reported under the Resource tab?

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
I have tried everything applicable at the link - no joy. Any other ideas? I
appreciate your input.

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...
Boot to Safe Mode and Remove Any/All Audio/Sound devices listed in Device
Manager Sound, Video and Game Controllers.
Close out of DM.
Reboot and reinstall drivers.

If no joy see if anything here helps:
HP and Compaq Desktop PCs - Resolving Sound Problems in Windows 98, ME,
and XP

http://h10025.www1.hp.com/ewfrf/wc/d...window saudio



or if link wraps/breaks: http://tinyurl.com/yvu2wz


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
Thanx for the response, Brian. I had tried this earlier and it didn't
work. Trying again, I unistalled the nVidia, and upon reboot, XP found
and installed automatically the Realtec AC'97 drivers. However,
Properties still shows no audio device. It does show a recording device,
but not a playback device. I'm stumped. Anything else I should check?

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...
HP like many other OEM manufacturers are proprietary systems which have
modified setups for hardware/software. The Pavilion a320n uses the
Realtek AC'97 audio and Nvidia graphics.

You can find/obtain the latest updates as well as the original hardware
drivers and software installed:
http://h10025.www1.hp.com/ewfrf/wc/s...4 171&lang=en

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
I see many posts, but none that have addressed my problem.

A clients computer (HP Pavilion a320n - XP Home SP2) shows no sound
device in Sounds and Audio Devices Properties. I have:

Installed the correct drivers for the on-board sound (mobo: ASUS
A7N8X-LA )
Checked that there are no conflicts in device manager
Ensured that on-board audio is enabled in the BIOS
Ensured Windows Audio Service is running
Run full anti virus scans (AVG & Norton), Spybot and Adaware

Curiously, the audio tab of Properties shows the nVidia nForce Audio
Codec Interface for the recording device but "no playback device". In
safe mode, the audio tab shows "no recording device" and "no playback
device".

This is as far as I am able to go at this point. Not that these have
anything to do with the problem, but Norton live update will not
connect to it's server and errors out. Windows update will not connect
to the Microsoft site so I cannot update Windows. Otherwise, I have a
good internet connections. Safe mode with networking does not have
networking for reasons unknown at this point. I have been at this for
hours. Please help and thanks in advance.

Ripper T

Google search on:
quote
DirectSound test results: Failure at step 3(DirectSoundCreate): HRESULT =
/quote

No time to look at them, I'm going down and out.

http://groups.google.com/groups/sear...e arch+Groups

or if link wraps/breaks: http://tinyurl.com/3cgb7y
--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
Not sure what you mean by From DX tshooting, but the 'use features on this device'
option is already checked and the PnP and On-board audio is enabled in the BIOS.
I'm beginning to think if I start uninstalling these bloody games one by one, I
will find the culprit. Microsoft is still working on getting the machine connected
to Windows Update site. I don't know what else to do...

Thanks again,

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...
From DX tshooting:
To verify that Windows is configured to use the audio features of your sound
device:
Open Device Manager.
Double-click Sound, video, and game controllers.
Double-click your sound device.
Click the Properties tab, and then double-click Audio Devices.
Click your sound device, and then click Properties.
Click Use audio features on this device.
Click OK until you return to Device Manager.
Restart your computer.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
No, I am sure she means DivX. She has a printed dialog via email with Real tech
support directing her to install the DivX codec to get het sound working again. I
think this is a different issue.

DirectX version is 9.0c
Test DirectSound button on the Sound tab yields this error:
DirectSound test results: Failure at step 3(DirectSoundCreate): HRESULT =
0X80070057 (Invalid Arguments(s))
Test DirectMusic button using the Realtek AC'97 port plays all kinds of jumpy
music, so I know the card works. I remain at a complete loss.

Thanx again,
Rip


"Brian A." gonefish'n@afarawaylake wrote in message
...
Is she sure it was DivX and not DirectX/
What version of DX is installed? To see:
Click Start Run, type in: dxdiag and press Enter.

If lower than dx9, download install an updated dx.

Also run the tests in dx under the appropriate tab to see what it mentions.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
I have tried all you've suggested, to no avail. The client claims to have done
nothing except shut down the computer and reboot it. She says she had the same
problem (no audio) some time ago, and the people at Real networks had her
download the DivX codec and the fixed her problem of not getting sound when
using Real player, but that is not what is happening here. Anything else I
should try? Thanx again for the your help.

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...

"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
OK. Present under sound, video and game controllers a

Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs
Realtek AC'97 Audio

The first 5 don't have a resources tab. All report that "this device is
working properly". The Realtek has a resources tab that reports "no
conflicts" in the conflicts list. There are no "other" or "unknown" devices
anywhere else in device manager.

It wasn't necessary to restore so the devices were present in DM, although it
doesn't hurt to see if one of them may have been the cause of the issue.
It appears the Realtek is installed and working even though it's not.


Is it possible that one of the millions of games this user has installed
could have messed with the audio? Also, is it possible that this is a virus?

Yes and Yes.

I ask because I think it's wierd that:

1 Realtek provides a recording device but not a playback device
2 I cannot connect to Windows Update (more on that in the Windows Update
newsgroup)
3 I could not update Norton Antivirus (which I've since removed from the
machine per the client)
4 I cannot connect to Trend Micro's Housecall

Let's try a reinstall one more time with a little more cleaning beforehand.
You don't state how you removed NAV and Symantec apps are well known for the
conglomeration they leave behind.
Get the Norton Removal Tool he http://basconotw.mvps.org/SymRem2.htm and
run it.
When finished reboot to Safe Mode.
Uninstall Any/All devices listed in Sound, Video and Game Controllers in
Device Manager.
Close out of Device Manager back to the desktop and open Explorer.
Delete all of the contents in:
C:\Documents and Settings\clients Username\Local Settings\Temp
C:\Windows\Prefetch
C:\Windows\Temp
Close out of Explorer (Do Not Empty the Trash), reboot and reinstall the
Realtek AC '97 drivers/codecs.

Now I also must enquire as to the reason the client requested service?
What was the client doing when the issue arose or just prior to it?
Had the client installed/unistalled anything prior to the issue?
When did the client first notice the issue?
Did the client have any error messages or sudden shutdowns?

Thanks for the help.

No problem. snicker


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375


"Brian A." gonefish'n@afarawaylake wrote in message
...
What is present in Device Manager Sound, Video and Game Controllers?
Are there any "Unknown" or "Other" devices present in Device Manager? If
Yes, what is the Status in the devices properties and are any conflicts
reported under the Resource tab?

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
I have tried everything applicable at the link - no joy. Any other ideas? I
appreciate your input.

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...
Boot to Safe Mode and Remove Any/All Audio/Sound devices listed in Device
Manager Sound, Video and Game Controllers.
Close out of DM.
Reboot and reinstall drivers.

If no joy see if anything here helps:
HP and Compaq Desktop PCs - Resolving Sound Problems in Windows 98, ME,
and XP

http://h10025.www1.hp.com/ewfrf/wc/d...window saudio



or if link wraps/breaks: http://tinyurl.com/yvu2wz


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
Thanx for the response, Brian. I had tried this earlier and it didn't
work. Trying again, I unistalled the nVidia, and upon reboot, XP found
and installed automatically the Realtec AC'97 drivers. However,
Properties still shows no audio device. It does show a recording device,
but not a playback device. I'm stumped. Anything else I should check?

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...
HP like many other OEM manufacturers are proprietary systems which have
modified setups for hardware/software. The Pavilion a320n uses the
Realtek AC'97 audio and Nvidia graphics.

You can find/obtain the latest updates as well as the original hardware
drivers and software installed:
http://h10025.www1.hp.com/ewfrf/wc/s...4 171&lang=en

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
I see many posts, but none that have addressed my problem.

A clients computer (HP Pavilion a320n - XP Home SP2) shows no sound
device in Sounds and Audio Devices Properties. I have:

Installed the correct drivers for the on-board sound (mobo: ASUS
A7N8X-LA )
Checked that there are no conflicts in device manager
Ensured that on-board audio is enabled in the BIOS
Ensured Windows Audio Service is running
Run full anti virus scans (AVG & Norton), Spybot and Adaware

Curiously, the audio tab of Properties shows the nVidia nForce Audio
Codec Interface for the recording device but "no playback device". In
safe mode, the audio tab shows "no recording device" and "no playback
device".

This is as far as I am able to go at this point. Not that these have
anything to do with the problem, but Norton live update will not
connect to it's server and errors out. Windows update will not connect
to the Microsoft site so I cannot update Windows. Otherwise, I have a
good internet connections. Safe mode with networking does not have
networking for reasons unknown at this point. I have been at this for
hours. Please help and thanks in advance.

Ripper T

Most of these hits provide lots similar problems, but only standard
solutions that we've already tried. Perhaps the Microsoft guy will help me
with this when he figures out the Windows Update trouble. Thanx for the
help.

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...
Google search on:
quote
DirectSound test results: Failure at step 3(DirectSoundCreate): HRESULT
=
/quote

No time to look at them, I'm going down and out.

http://groups.google.com/groups/sear...e arch+Groups

or if link wraps/breaks: http://tinyurl.com/3cgb7y
--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
Not sure what you mean by From DX tshooting, but the 'use features on
this device' option is already checked and the PnP and On-board audio is
enabled in the BIOS. I'm beginning to think if I start uninstalling these
bloody games one by one, I will find the culprit. Microsoft is still
working on getting the machine connected to Windows Update site. I don't
know what else to do...

Thanks again,

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...
From DX tshooting:
To verify that Windows is configured to use the audio features of your
sound device:
Open Device Manager.
Double-click Sound, video, and game controllers.
Double-click your sound device.
Click the Properties tab, and then double-click Audio Devices.
Click your sound device, and then click Properties.
Click Use audio features on this device.
Click OK until you return to Device Manager.
Restart your computer.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
No, I am sure she means DivX. She has a printed dialog via email with
Real tech support directing her to install the DivX codec to get het
sound working again. I think this is a different issue.

DirectX version is 9.0c
Test DirectSound button on the Sound tab yields this error:
DirectSound test results: Failure at step 3(DirectSoundCreate): HRESULT
= 0X80070057 (Invalid Arguments(s))
Test DirectMusic button using the Realtek AC'97 port plays all kinds of
jumpy music, so I know the card works. I remain at a complete loss.

Thanx again,
Rip


"Brian A." gonefish'n@afarawaylake wrote in message
...
Is she sure it was DivX and not DirectX/
What version of DX is installed? To see:
Click Start Run, type in: dxdiag and press Enter.

If lower than dx9, download install an updated dx.

Also run the tests in dx under the appropriate tab to see what it
mentions.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
I have tried all you've suggested, to no avail. The client claims to
have done nothing except shut down the computer and reboot it. She
says she had the same problem (no audio) some time ago, and the people
at Real networks had her download the DivX codec and the fixed her
problem of not getting sound when using Real player, but that is not
what is happening here. Anything else I should try? Thanx again for
the your help.

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...

"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
OK. Present under sound, video and game controllers a

Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs
Realtek AC'97 Audio

The first 5 don't have a resources tab. All report that "this
device is working properly". The Realtek has a resources tab that
reports "no conflicts" in the conflicts list. There are no "other"
or "unknown" devices anywhere else in device manager.

It wasn't necessary to restore so the devices were present in DM,
although it doesn't hurt to see if one of them may have been the
cause of the issue.
It appears the Realtek is installed and working even though it's
not.


Is it possible that one of the millions of games this user has
installed could have messed with the audio? Also, is it possible
that this is a virus?

Yes and Yes.

I ask because I think it's wierd that:

1 Realtek provides a recording device but not a playback device
2 I cannot connect to Windows Update (more on that in the Windows
Update newsgroup)
3 I could not update Norton Antivirus (which I've since removed
from the machine per the client)
4 I cannot connect to Trend Micro's Housecall

Let's try a reinstall one more time with a little more cleaning
beforehand.
You don't state how you removed NAV and Symantec apps are well known
for the conglomeration they leave behind.
Get the Norton Removal Tool he
http://basconotw.mvps.org/SymRem2.htm and run it.
When finished reboot to Safe Mode.
Uninstall Any/All devices listed in Sound, Video and Game
Controllers in Device Manager.
Close out of Device Manager back to the desktop and open Explorer.
Delete all of the contents in:
C:\Documents and Settings\clients Username\Local Settings\Temp
C:\Windows\Prefetch
C:\Windows\Temp
Close out of Explorer (Do Not Empty the Trash), reboot and reinstall
the Realtek AC '97 drivers/codecs.

Now I also must enquire as to the reason the client requested
service?
What was the client doing when the issue arose or just prior to it?
Had the client installed/unistalled anything prior to the issue?
When did the client first notice the issue?
Did the client have any error messages or sudden shutdowns?

Thanks for the help.

No problem. snicker


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375


"Brian A." gonefish'n@afarawaylake wrote in message
...
What is present in Device Manager Sound, Video and Game
Controllers?
Are there any "Unknown" or "Other" devices present in Device
Manager? If Yes, what is the Status in the devices properties and
are any conflicts reported under the Resource tab?

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
I have tried everything applicable at the link - no joy. Any other
ideas? I appreciate your input.

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...
Boot to Safe Mode and Remove Any/All Audio/Sound devices listed
in Device Manager Sound, Video and Game Controllers.
Close out of DM.
Reboot and reinstall drivers.

If no joy see if anything here helps:
HP and Compaq Desktop PCs - Resolving Sound Problems in Windows
98, ME, and XP

http://h10025.www1.hp.com/ewfrf/wc/d...window saudio



or if link wraps/breaks: http://tinyurl.com/yvu2wz


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts:
http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
Thanx for the response, Brian. I had tried this earlier and it
didn't work. Trying again, I unistalled the nVidia, and upon
reboot, XP found and installed automatically the Realtec AC'97
drivers. However, Properties still shows no audio device. It
does show a recording device, but not a playback device. I'm
stumped. Anything else I should check?

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
...
HP like many other OEM manufacturers are proprietary systems
which have modified setups for hardware/software. The
Pavilion a320n uses the Realtek AC'97 audio and Nvidia
graphics.

You can find/obtain the latest updates as well as the original
hardware drivers and software installed:
http://h10025.www1.hp.com/ewfrf/wc/s...4 171&lang=en

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts:
http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
I see many posts, but none that have addressed my problem.

A clients computer (HP Pavilion a320n - XP Home SP2) shows no
sound device in Sounds and Audio Devices Properties. I have:

Installed the correct drivers for the on-board sound (mobo:
ASUS A7N8X-LA )
Checked that there are no conflicts in device manager
Ensured that on-board audio is enabled in the BIOS
Ensured Windows Audio Service is running
Run full anti virus scans (AVG & Norton), Spybot and Adaware

Curiously, the audio tab of Properties shows the nVidia
nForce Audio Codec Interface for the recording device but "no
playback device". In safe mode, the audio tab shows "no
recording device" and "no playback device".

This is as far as I am able to go at this point. Not that
these have anything to do with the problem, but Norton live
update will not connect to it's server and errors out.
Windows update will not connect to the Microsoft site so I
cannot update Windows. Otherwise, I have a good internet
connections. Safe mode with networking does not have
networking for reasons unknown at this point. I have been at
this for hours. Please help and thanks in advance.

Ripper T

On Jun 15, 1:26 am, "RipperT" wrote:
Most of these hits provide lots similar problems, but only standard
solutions that we've already tried. Perhaps the Microsoft guy will help me
with this when he figures out the Windows Update trouble. Thanx for the
help.

Rip

"Brian A." gonefish'n@afarawaylake wrote in message

...

Google search on:
quote
DirectSound test results:Failureat step 3(DirectSoundCreate): HRESULT
=
/quote

No time to look at them, I'm going down and out.

http://groups.google.com/groups/sear...st+results%3A+....

or if link wraps/breaks: http://tinyurl.com/3cgb7y
--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
Not sure what you mean by From DX tshooting, but the 'use features on
this device' option is already checked and the PnP and On-board audio is
enabled in the BIOS. I'm beginning to think if I start uninstalling these
bloody games one by one, I will find the culprit. Microsoft is still
working on getting the machine connected to Windows Update site. I don't
know what else to do...

Thanks again,

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
.. .
From DX tshooting:
To verify that Windows is configured to use the audio features of your
sound device:
Open Device Manager.
Double-click Sound, video, and game controllers.
Double-click your sound device.
Click the Properties tab, and then double-click Audio Devices.
Click your sound device, and then click Properties.
Click Use audio features on this device.
Click OK until you return to Device Manager.
Restart your computer.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

"RipperT @nOsPaM.nEt" RiPpErT wrote in message
...
No, I am sure she means DivX. She has a printed dialog via email with
Real tech support directing her to install the DivX codec to get het
sound working again. I think this is a different issue.

DirectX version is 9.0c
Test DirectSound button on the Sound tab yields this error:
DirectSound test results:Failureat step 3(DirectSoundCreate): HRESULT
= 0X80070057 (Invalid Arguments(s))
Test DirectMusic button using the RealtekAC'97port plays all kinds of
jumpy music, so I know the card works. I remain at a complete loss.

Thanx again,
Rip

"Brian A." gonefish'n@afarawaylake wrote in message
.. .
Is she sure it was DivX and not DirectX/
What version of DX is installed? To see:
Click Start Run, type in: dxdiag and press Enter.

If lower than dx9, download install an updated dx.

Also run the tests in dx under the appropriate tab to see what it
mentions.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

"RipperT @nOsPaM.nEt" RiPpErT wrote in message
. ..
I have tried all you've suggested, to no avail. The client claims to
have done nothing except shut down the computer and reboot it. She
says she had the same problem (no audio) some time ago, and the people
at Real networks had her download the DivX codec and the fixed her
problem of not getting sound when using Real player, but that is not
what is happening here. Anything else I should try? Thanx again for
the your help.

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
.. .

"RipperT @nOsPaM.nEt" RiPpErT wrote in message
. ..
OK. Present under sound, video and game controllers a

Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs
RealtekAC'97Audio

The first 5 don't have a resources tab. All report that "this
device is working properly". The Realtek has a resources tab that
reports "no conflicts" in the conflicts list. There are no "other"
or "unknown" devices anywhere else in device manager.

It wasn't necessary to restore so the devices were present in DM,
although it doesn't hurt to see if one of them may have been the
cause of the issue.
It appears the Realtek is installed and working even though it's
not.

Is it possible that one of the millions of games this user has
installed could have messed with the audio? Also, is it possible
that this is a virus?

Yes and Yes.

I ask because I think it's wierd that:

1 Realtek provides a recording device but not a playback device
2 I cannot connect to Windows Update (more on that in the Windows
Update newsgroup)
3 I could not update Norton Antivirus (which I've since removed
from the machine per the client)
4 I cannot connect to Trend Micro's Housecall

Let's try a reinstall one more time with a little more cleaning
beforehand.
You don't state how you removed NAV and Symantec apps are well known
for the conglomeration they leave behind.
Get the Norton Removal Tool he
http://basconotw.mvps.org/SymRem2.htmand run it.
When finished reboot to Safe Mode.
Uninstall Any/All devices listed in Sound, Video and Game
Controllers in Device Manager.
Close out of Device Manager back to the desktop and open Explorer.
Delete all of the contents in:
C:\Documents and Settings\clients Username\Local Settings\Temp
C:\Windows\Prefetch
C:\Windows\Temp
Close out of Explorer (Do Not Empty the Trash), reboot and reinstall
the RealtekAC '97drivers/codecs.

Now I also must enquire as to the reason the client requested
service?
What was the client doing when the issue arose or just prior to it?
Had the client installed/unistalled anything prior to the issue?
When did the client first notice the issue?
Did the client have any error messages or sudden shutdowns?

Thanks for the help.

No problem. snicker

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

"Brian A." gonefish'n@afarawaylake wrote in message
...
What is present in Device Manager Sound, Video and Game
Controllers?
Are there any "Unknown" or "Other" devices present in Device
Manager? If Yes, what is the Status in the devices properties and
are any conflicts reported under the Resource tab?

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

"RipperT @nOsPaM.nEt" RiPpErT wrote in message
. gbl...
I have tried everything applicable at the link - no joy. Any other
ideas? I appreciate your input.

Rip

"Brian A." gonefish'n@afarawaylake wrote in message
.gbl...
Boot to Safe Mode and Remove Any/All Audio/Sound devices listed
in Device Manager Sound, Video and Game Controllers.
Close out of DM.
Reboot and reinstall drivers.

If no joy see if anything here helps:
HP and Compaq Desktop PCs - Resolving Sound Problems in Windows
98, ME, and XP

http://h10025.www1.hp.com/ewfrf/wc/d...07154&lc=en&cc...

or if link wraps/breaks: http://tinyurl.com/yvu2wz

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts:
http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

...

read more »

Hi all,

Success finaly... I have been trying all sorts after reinstalling XP
and the audio stopped working. So the solution:
Went into BIOS and loaded optimised settings, save and exit and XP did
its job and found all sorts of devices... so now the sound it working.
Thanks all...

hi, would you mind telling me how you 'optimised your bios settings' to get the sound working.
I have the same problem, had a look in bios settings but there is nothing there about audio or something that can optimise the bios. did you used a special bios program?
Help would be much appreciated
regards
Christian.
Hp Pavillion dv6000 series(dv6810eg)downgraded from Vista to XP

Generally you visit HP site and install the XP drivers, specific to your
sys, if available

christian wrote in message ...
hi, would you mind telling me how you 'optimised your bios settings' to
get the sound working.
I have the same problem, had a look in bios settings but there is nothing
there about audio or something that can optimise the bios. did you used a
special bios program?
Help would be much appreciated
regards
Christian.
Hp Pavillion dv6000 series(dv6810eg)downgraded from Vista to XP

christian wrote:

hi, would you mind telling me how you 'optimised your bios settings' to get the sound working.
I have the same problem, had a look in bios settings but there is nothing there about audio or something that can optimise the bios. did you used a special bios program?
Help would be much appreciated
regards
Christian.
Hp Pavillion dv6000 series(dv6810eg)downgraded from Vista to XP

If the sound is provided from an on-board sound card, then there should
be a setting in bios that will toggle it on or off. More likely, however,
is that the required Windows XP sound driver files were not installed,
perhaps along with other Windows XP utility files. If they are available
from HP, then download and install them.

christian wrote:
hi, would you mind telling me how you 'optimised your bios settings' to get the sound working.
I have the same problem, had a look in bios settings but there is nothing there about audio or
something that can optimise the bios. did you used a special bios program?
Help would be much appreciated
regards
Christian.
Hp Pavillion dv6000 series(dv6810eg)downgraded from Vista to XP

I checked the HP site, and while there is a Vista sound driver for
dv6810eg, there is no driver for WinXP listed.

http://h10025.www1.hp.com/ewfrf/wc/s...reg_R1002_USEN

If you download the Conexant driver for Vista, run it (causing it
to decompress into C:\swsetup\SP37732), you can have a look at the
INF files, to get some idea what kind of device they're using.

QH30EA.INI "Hermosa"

-- VEN_14F1&DEV_5051

You can get one of the utilities like Everest Free Edition or
Sisoftware Sandra, to list the hardware in the computer. Using
a means like that, you may be able to verify the HDAudio chip is
14F1:5051 and some subsystem value. (Even the Subsystem value
has to match, for the driver to install, as the mapping of
hardware to jacks may be identified by the subsystem value.)

Using your new-found search terms, you can find articles like this
one. This addresses finding a driver for Hermosa. There is a
download link to a private site, with a ZIP file on it, in this
case. This would not be my preferred way to solve the problem.
But at least you'd be getting closer.

http://forums12.itrc.hp.com/service/...readId=1204621

That thread mentions installing "kb888111xpsp2", which is a
UAA driver from Microsoft. That is one layer of the HDAudio
stack. The device driver is a second component. The XP SP2
version, is presumably intended for installation *after*
SP2 is installed. So it would be SP2, then UAA, then an
appropriate Conexant driver.

Anyway, the path to a solution, involves enumerating the hardware,
and searching for like solutions found by HP owners.

Paul

On May 26, 5:43 pm, christian wrote:
hi, would you mind telling me how you 'optimised your bios settings' to get the sound working.
I have the same problem, had a look in bios settings but there is nothing there about audio or something that can optimise the bios. did you used a special bios program?
Help would be much appreciated
regards
Christian.
Hp Pavillion dv6000 series(dv6810eg)downgraded from Vista to XP

Usually downgrading to XP, the on-board sound is a new High Definition
Adui, which XP does not have by default. You need to download it
separately:

http://drivers.softpedia.com/get/SOU...on-Audio.shtml

install driver for Windows Update
I installed way windows update. I had the same problem and I decided in this
way.

"christian" escreveu na mensagem ...
hi, would you mind telling me how you 'optimised your bios settings' to
get the sound working.
I have the same problem, had a look in bios settings but there is nothing
there about audio or something that can optimise the bios. did you used a
special bios program?
Help would be much appreciated
regards
Christian.
Hp Pavillion dv6000 series(dv6810eg)downgraded from Vista to XP

"smlunatick" wrote:

On May 26, 5:43 pm, christian wrote:
hi, would you mind telling me how you 'optimised your bios settings' to get the sound working.
I have the same problem, had a look in bios settings but there is nothing there about audio or something that can optimise the bios. did you used a special bios program?
Help would be much appreciated
regards
Christian.
Hp Pavillion dv6000 series(dv6810eg)downgraded from Vista to XP

Usually downgrading to XP, the on-board sound is a new High Definition
Adui, which XP does not have by default. You need to download it
separately:

http://drivers.softpedia.com/get/SOU...on-Audio.shtml

Thank you!!! I have an HP Pavilion Desktop PC model a6203w, and I also had
changed operating systems from Vista back to XP Professional because of all
the problems I was having with Vista. Everything worked fine except no
sound. I started checking around, found that HP has nothing, other people
are having the same experience -- and after messing around unsuccessfully for
ages I found your post and this link. It works! I now have sound and really
- thanks so much.


"smlunatick" wrote:

On May 26, 5:43 pm, christian wrote:
hi, would you mind telling me how you 'optimised your bios settings' to get the sound working.
I have the same problem, had a look in bios settings but there is nothing there about audio or something that can optimise the bios. did you used a special bios program?
Help would be much appreciated
regards
Christian.
Hp Pavillion dv6000 series(dv6810eg)downgraded from Vista to XP

Usually downgrading to XP, the on-board sound is a new High Definition
Adui, which XP does not have by default. You need to download it
separately:

http://drivers.softpedia.com/get/SOU...on-Audio.shtml