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Ask Windows XP Expert Walter Clayton About Spyware



 
 
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  #1  
Old August 2nd 04, 11:51 PM
Chris Norred [MSFT]
external usenet poster
 
Posts: n/a
Default Ask Windows XP Expert Walter Clayton About Spyware

Hello and welcome to our first Ask-the-Experts discussion, moderated by the Windows XP Expert Zone Community. This is a new trial effort and our goal is to make it easy for you to ask questions and find answers on a specific topic from a recognized expert in the online community. We’ll continue this discussion in the newsgroups for one week and our volunteer expert will select one or two questions each day and respond. Other experts and users online may also chime in with advice. At the end of the week, we hope to have a single thread filled with good information that can be preserved for the benefit of other users in the future.

This week, our expert host is volunteer MVP Walter Clayton who will be discussing the topic of spyware and adware and his experience helping users in the newsgroups deal with spyware issues. Walter is an IT professional from Frankfort, Kentucky. He is a self-trained computing pro with 20 years of experience, and he has been helping people in the online community for many years. Walter is a recipient of the Microsoft Most Valuable Professional (MVP) award for his volunteer efforts helping Windows users over the past five years.
A quote from Mr. Clayton:
“I enjoy working the newsgroups because it forces me to think and learn. Everyday I get a slightly different perspective on something or see a new situation or problem. There is also the challenge of keeping communication skills sharp. Determining the answer to a problem, and communicating it in the newsgroups can present its own set of challenges, especially at times when the wrong answer can leave the user in a no-boot situation.”

Our Ask the Experts discussion is different from the live chats hosted on the Windows XP Expert Zone Community site (http://communities2.microsoft.com/ho...iteid=34000077).

In these discussions, you may not get an immediate answer. The hosts will check-in at a time convenient for them and answer questions. You can post a question any time. Then you may want to add the discussion to your Favorites list in Internet Explorer (Click Favorites, and then click Add to Favorites). You should check back later in the day, or the next day, to see if your question has been answered. Click the Refresh button to see if any new posts were added while you have been reading. If you’re more comfortable using Outlook Express or another newsreader, please do.

To post a question or reply in this discussion, using the Web-based newsgroup reader:
1. Click Reply.
2. If prompted, sign in with your .NET Passport.
3. Edit the subject line if you like.
4. In the Reply form, type your message or question in the Message box.
5. Review the text you typed in the Body box to make sure it says what you want; you cannot revise your message after you click Post.
6. To receive e-mail notification when someone posts to this thread, select the Notify me of replies check box.
7. Click Send.

This is a new trial effort and your feedback and assistance are appreciated. We’ll keep links to these discussions in the Windows XP Expert Zone Community Columns Archive
(http://www.microsoft.com/windowsxp/e...s/archive.mspx).
Truly
Chris Norred
Editor
Windows XP Expert Zone Community




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  #2  
Old August 3rd 04, 04:38 AM
The Unknown P
external usenet poster
 
Posts: n/a
Default Ask Windows XP Expert Walter Clayton About Spyware

How in God's name do you think this is going to differ from the numerous NG's and the posts pertaining to this topic. In short this is not only a waste of space but a little redundant as we have been dealing with thousands of questions pertaining to spyware\adware for years. If this supposed eXPert has anything to add he or she can feel free to answer the questions posted in any number of these NG's as the rest of us unrecognized or unheralded individuals do. Please don't go out of your way for us or the general public. Like any of the people who reply to these NG's it is at our conveniance and we certainly don't need your majesty to point this out to us. }:~)
--
There are three types of people in computing, those that can count and those that can't.


  #3  
Old August 3rd 04, 01:03 PM
vtx
external usenet poster
 
Posts: n/a
Default Ask Windows XP Expert Walter Clayton About Spyware



"Chris Norred [MSFT]" wrote:

Hello and welcome to our first Ask-the-Experts discussion, moderated by the Windows XP Expert Zone Community. This is a new trial effort and our goal is to make it easy for you to ask questions and find answers on a specific topic from a recognized expert in the online community. We’ll continue this discussion in the newsgroups for one week and our volunteer expert will select one or two questions each day and respond. Other experts and users online may also chime in with advice. At the end of the week, we hope to have a single thread filled with good information that can be preserved for the benefit of other users in the future.

This week, our expert host is volunteer MVP Walter Clayton who will be discussing the topic of spyware and adware and his experience helping users in the newsgroups deal with spyware issues. Walter is an IT professional from Frankfort, Kentucky. He is a self-trained computing pro with 20 years of experience, and he has been helping people in the online community for many years. Walter is a recipient of the Microsoft Most Valuable Professional (MVP) award for his volunteer efforts helping Windows users over the past five years.
A quote from Mr. Clayton:
“I enjoy working the newsgroups because it forces me to think and learn. Everyday I get a slightly different perspective on something or see a new situation or problem. There is also the challenge of keeping communication skills sharp. Determining the answer to a problem, and communicating it in the newsgroups can present its own set of challenges, especially at times when the wrong answer can leave the user in a no-boot situation.”

Our Ask the Experts discussion is different from the live chats hosted on the Windows XP Expert Zone Community site (http://communities2.microsoft.com/ho...iteid=34000077).

In these discussions, you may not get an immediate answer. The hosts will check-in at a time convenient for them and answer questions. You can post a question any time. Then you may want to add the discussion to your Favorites list in Internet Explorer (Click Favorites, and then click Add to Favorites). You should check back later in the day, or the next day, to see if your question has been answered. Click the Refresh button to see if any new posts were added while you have been reading. If you’re more comfortable using Outlook Express or another newsreader, please do.

To post a question or reply in this discussion, using the Web-based newsgroup reader:
1. Click Reply.
2. If prompted, sign in with your .NET Passport.
3. Edit the subject line if you like.
4. In the Reply form, type your message or question in the Message box.
5. Review the text you typed in the Body box to make sure it says what you want; you cannot revise your message after you click Post.
6. To receive e-mail notification when someone posts to this thread, select the Notify me of replies check box.
7. Click Send.

This is a new trial effort and your feedback and assistance are appreciated. We’ll keep links to these discussions in the Windows XP Expert Zone Community Columns Archive
(http://www.microsoft.com/windowsxp/e...s/archive.mspx).
Truly
Chris Norred
Editor
Windows XP Expert Zone Community




  #5  
Old August 3rd 04, 10:55 PM
novice77
external usenet poster
 
Posts: n/a
Default Ask Windows XP Expert Walter Clayton About Spyware

Could you tell me how to get rid of adware from my pc. Norton scan tells me I have 9 threatning files but can't delete them.



"vtx" wrote:



"Chris Norred [MSFT]" wrote:

Hello and welcome to our first Ask-the-Experts discussion, moderated by the Windows XP Expert Zone Community. This is a new trial effort and our goal is to make it easy for you to ask questions and find answers on a specific topic from a recognized expert in the online community. We’ll continue this discussion in the newsgroups for one week and our volunteer expert will select one or two questions each day and respond. Other experts and users online may also chime in with advice. At the end of the week, we hope to have a single thread filled with good information that can be preserved for the benefit of other users in the future.

This week, our expert host is volunteer MVP Walter Clayton who will be discussing the topic of spyware and adware and his experience helping users in the newsgroups deal with spyware issues. Walter is an IT professional from Frankfort, Kentucky. He is a self-trained computing pro with 20 years of experience, and he has been helping people in the online community for many years. Walter is a recipient of the Microsoft Most Valuable Professional (MVP) award for his volunteer efforts helping Windows users over the past five years.
A quote from Mr. Clayton:
“I enjoy working the newsgroups because it forces me to think and learn. Everyday I get a slightly different perspective on something or see a new situation or problem. There is also the challenge of keeping communication skills sharp. Determining the answer to a problem, and communicating it in the newsgroups can present its own set of challenges, especially at times when the wrong answer can leave the user in a no-boot situation.”

Our Ask the Experts discussion is different from the live chats hosted on the Windows XP Expert Zone Community site (http://communities2.microsoft.com/ho...iteid=34000077).

In these discussions, you may not get an immediate answer. The hosts will check-in at a time convenient for them and answer questions. You can post a question any time. Then you may want to add the discussion to your Favorites list in Internet Explorer (Click Favorites, and then click Add to Favorites). You should check back later in the day, or the next day, to see if your question has been answered. Click the Refresh button to see if any new posts were added while you have been reading. If you’re more comfortable using Outlook Express or another newsreader, please do.

To post a question or reply in this discussion, using the Web-based newsgroup reader:
1. Click Reply.
2. If prompted, sign in with your .NET Passport.
3. Edit the subject line if you like.
4. In the Reply form, type your message or question in the Message box.
5. Review the text you typed in the Body box to make sure it says what you want; you cannot revise your message after you click Post.
6. To receive e-mail notification when someone posts to this thread, select the Notify me of replies check box.
7. Click Send.

This is a new trial effort and your feedback and assistance are appreciated. We’ll keep links to these discussions in the Windows XP Expert Zone Community Columns Archive
(http://www.microsoft.com/windowsxp/e...s/archive.mspx).
Truly
Chris Norred
Editor
Windows XP Expert Zone Community




  #6  
Old August 3rd 04, 11:27 PM
Shenan Stanley
external usenet poster
 
Posts: n/a
Default Ask Windows XP Expert Walter Clayton About Spyware

novice77 wrote:
Could you tell me how to get rid of adware from my pc. Norton scan
tells me I have 9 threatning files but can't delete them.


If you don't wish to follow all of the advice immediately, just want to
get rid of your current dilemma, then you are welcome to scroll down to
the section titled "SPYWARE/ADWARE/POPUPS", where your problem as
stated should be resolved by the applications and suggestions found in
that section. If this helps solve your problem then I again HIGHLY
suggest you follow the rest of the advice below (matter of fact, I
suggest it either way.)

Suggestions on what you can do to secure/clean your PC. I'm going to try
and be general, I will assume a "Windows" operating system is what is
being secured here.


SPYWARE/ADWARE/POPUPS
---------------------

There are annoyances out there you can get without
trying. Your normal web surfing, maybe a wrong click on a web page, maybe
just a momentary lack of judgment by installing some software packages
without doing the research.. And all of a sudden your screen starts filling
up with advertisements or your Internet seems much slower or your home page
won't stay what you set it and goes someplace unfamiliar to you. This is
spyware. There are a whole SLEW of software packages out there to get rid
of this crud and help prevent reinfection. Some of the products already
mentioned might even have branched out into this arena. However, there are
a few applications that seem to be the best at what they do, which is
eradicating and immunizing your system from this crap. Strangely, the best
products I have found in this category ARE generally free. That is a trend
I like. I make donations to some of them, they deserve it!

Two side-notes: Never think one of these can do the whole job.
Try the first 5 before coming back and saying "That did not work!"
Also, you can always visit:
http://mvps.org/winhelp2002/unwanted.htm
For more updated information.

Spybot Search and Destroy (Free!)
http://www.safer-networking.net/

Lavasoft AdAware (Free and up)
http://www.lavasoft.de

CWSShredder (Free!)
http://www.spywareinfo.com/~merijn/downloads.html

Hijack This! (Free)
http://mjc1.com/mirror/hjt/
( Tutorial: http://www.spywareinfo.com/~merijn/htlogtutorial.html )

SpywareBlaster (Free!)
http://www.javacoolsoftware.com/

IE-SPYAD (Free!)
http://www.staff.uiuc.edu/~ehowes/resource.htm

ToolbarCop (Free!)
http://www.mvps.org/sramesh2k/toolbarcop.htm

Bazooka Adware and Spyware Scanner (Free!)
http://www.kephyr.com/spywarescanner/index.html

Browser Security Tests
http://www.jasons-toolbox.com/BrowserSecurity/

The Cleaner (49.95 and up)
http://www.moosoft.com/

That will clean up your machine of the spyware, given that you download and
install several of them, update them regularly and scan with them when you
update. Some (like SpywareBlaster and SpyBot Search and Destroy) have
immunization features that will help you prevent your PC from being
infected. Use these features!

Unfortunately, although that will lessen your popups on the Internet/while
you are online, it won't eliminate them. I have looked at a lot of options,
seen a lot of them used in production with people who seem to attract popups
like a plague, and I only have one suggestion that end up serving double
duty (search engine and popup stopper in one):

The Google Toolbar (Free!)
http://toolbar.google.com/

Yeah - it adds a bar to your Internet Explorer - but its a useful one. You
can search from there anytime with one of the best search engines on the
planet (IMO.) And the fact it stops most popups - wow - BONUS! If you
don't like that suggestion, then I am just going to say you go to
www.google.com and search for other options.

One more suggestion, although I will suggest this in a way later, is to
disable your Windows Messenger service. This service is not used frequently
(if at all) by the normal home user and in cooperation with a good firewall,
is generally unnecessary. Microsoft has instructions on how to do this for
Windows XP he
http://www.microsoft.com/windowsxp/p...e/stopspam.asp


UPDATES and PATCHES
-------------------

This one is the most obvious. There is no perfect product and any company
worth their salt will try to meet/exceed the needs of their customers and
fix any problems they find along the way. I am not going to say Microsoft
is the best company in the world about this but they do have an option
available for you to use to keep your machine updated and patched from
the problems and vulnerabilities (as well as product improvements in some
cases) - and it's free to you.

Windows Update
http://windowsupdate.microsoft.com/

Go there and scan your machine for updates. Always get the critical ones as
you see them. Write down the KB###### or Q###### you see when selecting the
updates and if you have trouble over the next few days, go into your control
panel (Add/Remove Programs), match up the latest numbers you downloaded
recently (since you started noticing an issue) and uninstall them. If there
was more than one (usually is), install them back one by one - with a few
hours of use in between, to see if the problem returns. Yes - the process
is not perfect (updating) and can cause trouble like I mentioned - but as
you can see, the solution isn't that bad - and is MUCH better than the
alternatives. (SASSER/BLASTER were SO preventable with just this step!)

Windows is not the only product you likely have on your PC. The
manufacturers of the other products usually have updates as well. New
versions of almost everything come out all the time - some are free, some
are pay - some you can only download if you are registered - but it is best
to check. Just go to their web pages and look under their support and
download sections.

You also have hardware on your machine that requires drivers to interface
with the operating system. You have a video card that allows you to see on
your screen, a sound card that allows you to hear your PCs sound output and
so on. Visit those manufacturer web sites for the latest downloadable
drivers for your hardware/operating system. Always (IMO) get the
manufacturers hardware driver over any Microsoft offers. On the Windows
Update site I mentioned earlier, I suggest NOT getting their hardware
drivers - no matter how tempting.

Have I mentioned that Microsoft has some stuff to help secure your computer
available to the end-user for free? This seems as good of a time as any.
They have a CD you can order (it's free) that contain all of the Windows
patches through October 2003 and some trial products as well that they
released in February 2004. Yeah - it's a little behind now, but it's better
than nothing (and used in coordination with the information in this post,
well worth the purchase price..)

Order the Windows Security Update CD
http://www.microsoft.com/security/protect/cd/order.asp

They also have a bunch of suggestions, some similar to these, on how to
better protect your Windows system:

Protect your PC
http://www.microsoft.com/security/protect/


FIREWALL
--------

Let's say you are up-to-date on the OS (operating system) and you have
Windows XP.. You should at least turn on the built in firewall. That will
do a lot to "hide" you from the random bad things flying around the
Internet. Things like Sasser/Blaster enjoy just sitting out there in
Cyberspace looking for an unprotected Windows Operating System and jumping
on it, doing great damage in the process and then using that Unprotected OS
to continue its dirty work of infecting others. If you have the Windows XP
ICF turned on - default configuration - then they cannot see you! Think of
it as Internet Stealth Mode at this point. It has other advantages, like
actually locking the doors you didn't even (likely) know you had. Doing
this is simple, the instructions you need to use your built in Windows XP
firewall can be found he

http://support.microsoft.com/?kbid=320855

If you read through that and look through the pages that are linked from it
at the bottom of that page - I think you should have a firm grasp on the
basics of the Windows XP Firewall as it is today. One thing to note RIGHT
NOW - if you have AOL, you cannot use this nice firewall that came with
your system. Thank AOL, not Microsoft. You HAVE to configure another
one.. So we continue with our session on Firewalls...

But let's say you DON'T have Windows XP - you have some other OS like
Windows 95, 98, 98SE, ME, NT, 2000. Well, you don't have the nifty built in
firewall. My suggestion - upgrade. My next suggestion - look through your
options. There are lots of free and pay firewalls out there for home users.
Yes - you will have to decide on your own which to get. Yes, you will have
to learn (oh no!) to use these firewalls and configure them so they don't
interfere with what you want to do while continuing to provide the security
you desire. It's just like anything else you want to protect - you have to
do something to protect it. Here are some suggested applications. A lot of
people tout "ZoneAlarm" as being the best alternative to just using the
Windows XP ICF, but truthfully - any of these alternatives are much better
than the Windows XP ICF at what they do - because that is ALL they do.

ZoneAlarm (Free and up)
http://www.zonelabs.com/store/conten...eeDownload.jsp

Kerio Personal Firewall (KPF) (Free and up)
http://www.kerio.com/kpf_download.html

Outpost Firewall from Agnitum (Free and up)
http://www.agnitum.com/download/

Sygate Personal Firewall (Free and up)
http://smb.sygate.com/buy/download_buy.htm

Symantec's Norton Personal Firewall (~$25 and up)
http://www.symantec.com/sabu/nis/npf/

BlackICE PC Protection ($39.95 and up)
http://blackice.iss.net/

Tiny Personal Firewall (~$49.00 and up)
http://www.tinysoftware.com/

That list is not complete, but they are good firewall options, every one of
them. Visit the web pages, read up, ask around if you like - make a
decision and go with some firewall, any firewall. Also, maintain it.
Sometimes new holes are discovered in even the best of these products and
patches are released from the company to remedy this problem. However, if
you don't get the patches (check the manufacturer web page on occasion),
then you may never know you have the problem and/or are being used through
this weakness. Also, don't stack these things. Running more than one
firewall will not make you safer - it would likely (in fact) negate some
protection you gleamed from one or the other firewalls you ran together.


ANTIVIRUS SOFTWARE
------------------

That's not all. That's one facet of a secure PC, but firewalls don't do
everything. I saw one person posting on a newsgroup that "they had
never had a virus and they never run any anti-virus software." Yep - I used
to believe that way too - viruses were something everyone else seemed to
get, were they just stupid? And for the average joe-user who is careful,
uses their one-three family computers carefully, never opening unknown
attachments, always visiting the same family safe web sites, never
installing anything that did not come with their computer - maybe, just
maybe they will never witness a virus. I, however, am a Network Systems
Administrator. I see that AntiVirus software is an absolute necessity given
how most people see their computer as a toy/tool and not something
they should have to maintain and upkeep. After all, they were invented to
make life easier, right - not add another task to your day. You
can be as careful as you want - will the next person be as careful? Will
someone send you unknowingly the email that erases all the pictures of your
child/childhood? Possibly - why take the chance? ALWAYS RUN ANTIVIRUS
SOFTWARE and KEEP IT UP TO DATE! Antivirus software comes in so many
flavors, it's like walking into a Jelly Belly store - which one tastes like
what?! Well, here are a few choices for you. Some of these are free (isn't
that nice?) and some are not. Is one better than the other - MAYBE.

Symantec (Norton) AntiVirus (~$11 and up)
http://www.symantec.com/

Kaspersky Anti-Virus (~$49.95 and up)
http://www.kaspersky.com/products.html

Panda Antivirus Titanium (~$39.95 and up)
http://www.pandasoftware.com/
(Free Online Scanner: http://www.pandasoftware.com/activescan/)

AVG 6.0 Anti-Virus System (Free and up)
http://www.grisoft.com/

McAfee VirusScan (~$11 and up)
http://www.mcafee.com/

AntiVir (Free and up)
http://www.free-av.com/

avast! 4 (Free and up)
http://www.avast.com/

Trend Micro (~$49.95 and up)
http://www.trendmicro.com/
(Free Online Scanner:
http://housecall.trendmicro.com/hous...start_corp.asp)

RAV AntiVirus Online Virus Scan (Free!)
http://www.ravantivirus.com/scan/

Did I mention you have to not only install this software, but also keep it
updated? You do. Some of them (most) have automatic services to help you
do this - I mean, it's not your job to keep up with the half-dozen or more
new threats that come out daily, is it? Be sure to keep whichever one you
choose up to date!


SPAM EMAIL/JUNK MAIL
--------------------

This one can get annoying, just like the rest. You get 50 emails in one
sitting and 2 of them you wanted. NICE! (Not.) What can you do? Well,
although there are services out there to help you, some email
servers/services that actually do lower your spam with features built into
their servers - I still like the methods that let you be the end-decision
maker on what is spam and what isn't. If these things worked perfectly, we
wouldn't need people and then there would be no spam anyway - vicious
circle, eh? Anyway - I have two products to suggest to you, look at them
and see if either of them suite your needs. Again, if they don't, Google is
free and available for your perusal.

SpamBayes (Free!)
http://spambayes.sourceforge.net/

Spamihilator (Free!)
http://www.spamihilator.com/

As I said, those are not your only options, but are reliable ones I have
seen function for hundreds+ people.


DISABLE (Set to Manual) UNUSED SERVICE/STARTUP APPS
---------------------------------------------------

I might get arguments on putting this one here, but it's my spill. There are
lots of services on your PC that are probably turned on by default you don't
use. Why have them on? Check out these web pages to see what all of the
services you might find on your computer are and set them according to your
personal needs. Be CAREFUL what you set to manual, and take heed and write
down as you change things! Also, don't expect a large performance increase
or anything - especially on todays 2+ GHz machines, however - I look at each
service you set to manual as one less service you have to worry about
someone exploiting. A year ago, I would have thought the Windows Messenger
service to be pretty safe, now I recommend (with addition of a firewall)
that most home users disable it! Yeah - this is another one you have to
work for, but your computer may speed up and/or be more secure because you
took the time. And if you document what you do as you do it, next time, it
goes MUCH faster! (or if you have to go back and re-enable things..)

Task List Programs
http://www.answersthatwork.com/Taskl...s/tasklist.htm

Black Viper's Service List and Opinions (XP)
http://www.blackviper.com/WinXP/servicecfg.htm

Processes in Windows NT/2000/XP
http://www.reger24.de/prozesse/

There are also applications that AREN'T services that startup when you start
up the computer/logon. One of the better description on how to handle these
I have found he

Startups
http://www.pacs-portal.co.uk/startup_content.php


That's it. A small booklet on how to keep your computer secure, clean of
scum and more user friendly. I am SURE I missed something, almost as I am
sure you won't read all of it (anyone for that matter.) However, I also
know that someone who followed all of the advice above would also have less
problems with their PC, less problems with viruses, less problems with spam,
fewer problems with spyware and better performance than someone who didn't.

Hope it helps.

--
- Shenan -
--
The information is provided "as is", with no guarantees of
completeness, accuracy or timeliness, and without warranties of any
kind, express or implied. In other words, read up before you take any
advice - you are the one ultimately responsible for your actions.


  #7  
Old August 3rd 04, 11:49 PM
Walter Clayton
external usenet poster
 
Posts: n/a
Default Ask Windows XP Expert Walter Clayton About Spyware

First thing is to try running Norton in safe mode (reboot the machine, start
tapping F8 while the BIOS is POSTing to get the boot menu then take the safe
mode option. If you can't get to safe mode that way, use msconfig
(start-run-msconfig) boot.ini tab. Enable the safeboot option and leave
the option for minimal boot set. If you have to use msconfig to force
safemode don't forget to reverse the process in order to return to normal
mode).

Run NAV in that environment.

If that still fails, I need to know specifically what NAV is calling the
nasties. There's some other free tools and options that can be used, but
stay with what you have at present. Depending on exactly what you've been
hit with you may have to be talked through manual removal.

--
Walter Clayton - MS MVP(WinXP)
Associate Expert
http://www.microsoft.com/windowsxp/expertzone
Any technology distinguishable from magic is insufficiently advanced.
http://www.dts-l.org
http://support.microsoft.com/servicedesks/fileversion/default.asp|


"novice77" wrote in message
...
Could you tell me how to get rid of adware from my pc. Norton scan tells
me I have 9 threatning files but can't delete them.



"vtx" wrote:


  #8  
Old August 3rd 04, 11:56 PM
David Candy
external usenet poster
 
Posts: n/a
Default Ask Windows XP Expert Walter Clayton About Spyware

We don't care. If you respond to the Unknown Poofter then we get =
entertainment, responding to NAV queries is merely boring.

--=20
----------------------------------------------------------
'Not happy John! Defending our democracy',
http://www.smh.com.au/articles/2004/...392635123.html

"Walter Clayton" wrote in message =
...
First thing is to try running Norton in safe mode (reboot the machine, =

start=20
tapping F8 while the BIOS is POSTing to get the boot menu then take =

the safe=20
mode option. If you can't get to safe mode that way, use msconfig=20
(start-run-msconfig) boot.ini tab. Enable the safeboot option and =

leave=20
the option for minimal boot set. If you have to use msconfig to force=20
safemode don't forget to reverse the process in order to return to =

normal=20
mode).
=20
Run NAV in that environment.
=20
If that still fails, I need to know specifically what NAV is calling =

the=20
nasties. There's some other free tools and options that can be used, =

but=20
stay with what you have at present. Depending on exactly what you've =

been=20
hit with you may have to be talked through manual removal.
=20
--=20
Walter Clayton - MS MVP(WinXP)
Associate Expert
http://www.microsoft.com/windowsxp/expertzone
Any technology distinguishable from magic is insufficiently advanced.
http://www.dts-l.org
http://support.microsoft.com/servicedesks/fileversion/default.asp|
=20
=20
"novice77" wrote in message=20
...
Could you tell me how to get rid of adware from my pc. Norton scan =

tells=20
me I have 9 threatning files but can't delete them.



"vtx" wrote:


  #9  
Old August 4th 04, 03:31 AM
JAX
external usenet poster
 
Posts: n/a
Default Ask Windows XP Expert Walter Clayton About Spyware

" 6. To receive e-mail notification when someone posts to this thread,
select the Notify me of replies check box.
7. Click Send."


Not on your life!!

JAX

"Chris Norred [MSFT]" Chris Norred wrote
in message ...
Hello and welcome to our first Ask-the-Experts discussion, moderated by

the Windows XP Expert Zone Community. This is a new trial effort and our
goal is to make it easy for you to ask questions and find answers on a
specific topic from a recognized expert in the online community. We'll
continue this discussion in the newsgroups for one week and our volunteer
expert will select one or two questions each day and respond. Other experts
and users online may also chime in with advice. At the end of the week, we
hope to have a single thread filled with good information that can be
preserved for the benefit of other users in the future.

This week, our expert host is volunteer MVP Walter Clayton who will be

discussing the topic of spyware and adware and his experience helping users
in the newsgroups deal with spyware issues. Walter is an IT professional
from Frankfort, Kentucky. He is a self-trained computing pro with 20 years
of experience, and he has been helping people in the online community for
many years. Walter is a recipient of the Microsoft Most Valuable
Professional (MVP) award for his volunteer efforts helping Windows users
over the past five years.
A quote from Mr. Clayton:
"I enjoy working the newsgroups because it forces me to think and learn.

Everyday I get a slightly different perspective on something or see a new
situation or problem. There is also the challenge of keeping communication
skills sharp. Determining the answer to a problem, and communicating it in
the newsgroups can present its own set of challenges, especially at times
when the wrong answer can leave the user in a no-boot situation."

Our Ask the Experts discussion is different from the live chats hosted on

the Windows XP Expert Zone Community site
(http://communities2.microsoft.com/ho...iteid=34000077).

In these discussions, you may not get an immediate answer. The hosts will

check-in at a time convenient for them and answer questions. You can post a
question any time. Then you may want to add the discussion to your Favorites
list in Internet Explorer (Click Favorites, and then click Add to
Favorites). You should check back later in the day, or the next day, to see
if your question has been answered. Click the Refresh button to see if any
new posts were added while you have been reading. If you're more comfortable
using Outlook Express or another newsreader, please do.

To post a question or reply in this discussion, using the Web-based

newsgroup reader:
1. Click Reply.
2. If prompted, sign in with your .NET Passport.
3. Edit the subject line if you like.
4. In the Reply form, type your message or question in the Message box.
5. Review the text you typed in the Body box to make sure it says what you

want; you cannot revise your message after you click Post.
6. To receive e-mail notification when someone posts to this thread,

select the Notify me of replies check box.
7. Click Send.

This is a new trial effort and your feedback and assistance are

appreciated. We'll keep links to these discussions in the Windows XP Expert
Zone Community Columns Archive
(http://www.microsoft.com/windowsxp/e...s/archive.mspx).
Truly
Chris Norred
Editor
Windows XP Expert Zone Community






  #11  
Old August 4th 04, 05:10 AM
Walter Clayton
external usenet poster
 
Posts: n/a
Default Ask Windows XP Expert Walter Clayton About Spyware

New promotional program. Yes, Chris is legit MS.

Use the feed back link, it won't bite. ;-)

FWIW, I picked the topic of spyware for the simple reason that it's gotten
totally out of hand. 100% of my personal business the last 6 months has been
nothing but crapware cleanup. And generally I was called for what the client
thought was a completely unrelated reason.

FYI: The major AV vendors are starting to step up to plate. The only issue
is how broadly they'll address such "innocuous" things as Gator/Claria vs.
VX2 and the cool web search crap.

Now if we can just get MS to step into the fray officially, with both feet,
with proper tools to facilitate removing the nasties via 3rd party or MS
tools rather than having to rely on tricks I have up my selves courtesy of
hands on experience and other folks.......

--
Walter Clayton - MS MVP(WinXP)
Associate Expert
http://www.microsoft.com/windowsxp/expertzone
Any technology distinguishable from magic is insufficiently advanced.
http://www.dts-l.org
http://support.microsoft.com/servicedesks/fileversion/default.asp|


"JAX" wrote in message
...
Harry,

I recognize your name. I don't remember ever seeing the name of Cris
Norred
in any of the XP groups I haunt. Do you know him/her? Why would this
person
be posting CDO?

Dubiously, JAX

"Harry Ohrn" wrote in message
...
"The Unknown P" ( ) wrote in message
...
How in God's name do you think this is going to differ from the
numerous
NG's and the posts pertaining to this topic. In short this is not only
a
waste of space but a little redundant as we have been dealing with
thousands of questions pertaining to spyware\adware for years. If this
supposed eXPert has anything to add he or she can feel free to answer

the
questions posted in any number of these NG's as the rest of us
unrecognized or unheralded individuals do. Please don't go out of your

way
for us or the general public. Like any of the people who reply to these
NG's it is at our conveniance and we certainly don't need your majesty

to
point this out to us. }:~)
--
There are three types of people in computing, those that can count and
those that can't.


Who dumped in your Cheerio's this morning?. There are any number of non
Microsoft newsgroups on Usenet that you can post your valuable knowledge

to.
If you dislike the way that Microsoft wishes to use their groups then
perhaps you should just move on over.

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp






  #12  
Old August 4th 04, 05:24 AM
David Candy
external usenet poster
 
Posts: n/a
Default Ask Windows XP Expert Walter Clayton About Spyware

That ain't entertainment. Shape up.

--=20
----------------------------------------------------------
'Not happy John! Defending our democracy',
http://www.smh.com.au/articles/2004/...392635123.html

"Walter Clayton" wrote in message =
...
New promotional program. Yes, Chris is legit MS.
=20
Use the feed back link, it won't bite. ;-)
=20
FWIW, I picked the topic of spyware for the simple reason that it's =

gotten=20
totally out of hand. 100% of my personal business the last 6 months =

has been=20
nothing but crapware cleanup. And generally I was called for what the =

client=20
thought was a completely unrelated reason.
=20
FYI: The major AV vendors are starting to step up to plate. The only =

issue=20
is how broadly they'll address such "innocuous" things as Gator/Claria =

vs.=20
VX2 and the cool web search crap.
=20
Now if we can just get MS to step into the fray officially, with both =

feet,=20
with proper tools to facilitate removing the nasties via 3rd party or =

MS=20
tools rather than having to rely on tricks I have up my selves =

courtesy of=20
hands on experience and other folks.......
=20
--=20
Walter Clayton - MS MVP(WinXP)
Associate Expert
http://www.microsoft.com/windowsxp/expertzone
Any technology distinguishable from magic is insufficiently advanced.
http://www.dts-l.org
http://support.microsoft.com/servicedesks/fileversion/default.asp|
=20
=20
"JAX" wrote in message=20
...
Harry,

I recognize your name. I don't remember ever seeing the name of Cris =


Norred
in any of the XP groups I haunt. Do you know him/her? Why would this =


person
be posting CDO?

Dubiously, JAX

"Harry Ohrn" wrote in message
...
"The Unknown P" ( ) wrote in message
...
How in God's name do you think this is going to differ from the=20
numerous
NG's and the posts pertaining to this topic. In short this is not =

only=20
a
waste of space but a little redundant as we have been dealing =

with
thousands of questions pertaining to spyware\adware for years. If =

this
supposed eXPert has anything to add he or she can feel free to =

answer
the
questions posted in any number of these NG's as the rest of us
unrecognized or unheralded individuals do. Please don't go out of =

your
way
for us or the general public. Like any of the people who reply to =

these
NG's it is at our conveniance and we certainly don't need your =

majesty
to
point this out to us. }:~)
--=20
There are three types of people in computing, those that can =

count and
those that can't.


Who dumped in your Cheerio's this morning?. There are any number of =

non
Microsoft newsgroups on Usenet that you can post your valuable =

knowledge
to.
If you dislike the way that Microsoft wishes to use their groups =

then
perhaps you should just move on over.

--=20

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp




=20


  #13  
Old August 4th 04, 06:15 AM
JAX
external usenet poster
 
Posts: n/a
Default Ask Windows XP Expert Walter Clayton About Spyware

Hi Walter,

To tell the truth, I don't really recall hearing anything from you, but if
you carry the title "MVP'" and it is not earned, someone will be jumping on
you with both feet. I don't agree with the approach of "Unknown P", but the
subject of spyware, scumware, hijackers, etc. has been worn out in the
newsgroups for the past several months. Windows offers, pretty much, all the
pointers you need when you go to updates. It is something like, "protect
your computer 1,2,3".

I visit the XP newsgroups and follow the advice of the MVP's, as well as
other responders who have something to say that I consider credible. A year
or more ago, I deleted my "canned" responses to posts about spyware, etc. I
became tired of reading posts about the same problem that was posted two
lines down in the group.

I think you will agree, most posters get to the groups for the first time
via the XP Help and Support function on their computer, using CDO. There is
a FAQ's available there, but it is rather obscure and very limited. Not to
mention, it is not updated frequently.

Chris's post will "time-out" in a few days, and even before then, it will
move so far down the line in posts that the people who would have questions
about such a common problem will not scroll down/up to see it. I would like
to see MS add to its Help and Support site, an improved FAQ's link that
would be more in tune with current problems people are having. They would,
no doubt, have to have a relatively small crew to monitor the XP groups to
determine what customers were having problems with and to come up with
appropriate answers, but I think it would be within the resources of MS and
a way of promoting customer relations.

FWIW, JAX


"Walter Clayton" wrote in message
...
New promotional program. Yes, Chris is legit MS.

Use the feed back link, it won't bite. ;-)

FWIW, I picked the topic of spyware for the simple reason that it's gotten
totally out of hand. 100% of my personal business the last 6 months has

been
nothing but crapware cleanup. And generally I was called for what the

client
thought was a completely unrelated reason.

FYI: The major AV vendors are starting to step up to plate. The only issue
is how broadly they'll address such "innocuous" things as Gator/Claria vs.
VX2 and the cool web search crap.

Now if we can just get MS to step into the fray officially, with both

feet,
with proper tools to facilitate removing the nasties via 3rd party or MS
tools rather than having to rely on tricks I have up my selves courtesy of
hands on experience and other folks.......

--
Walter Clayton - MS MVP(WinXP)
Associate Expert
http://www.microsoft.com/windowsxp/expertzone
Any technology distinguishable from magic is insufficiently advanced.
http://www.dts-l.org
http://support.microsoft.com/servicedesks/fileversion/default.asp|


"JAX" wrote in message
...
Harry,

I recognize your name. I don't remember ever seeing the name of Cris
Norred
in any of the XP groups I haunt. Do you know him/her? Why would this
person
be posting CDO?

Dubiously, JAX

"Harry Ohrn" wrote in message
...
"The Unknown P" ( ) wrote in message
...
How in God's name do you think this is going to differ from the
numerous
NG's and the posts pertaining to this topic. In short this is not

only
a
waste of space but a little redundant as we have been dealing with
thousands of questions pertaining to spyware\adware for years. If

this
supposed eXPert has anything to add he or she can feel free to answer

the
questions posted in any number of these NG's as the rest of us
unrecognized or unheralded individuals do. Please don't go out of

your
way
for us or the general public. Like any of the people who reply to

these
NG's it is at our conveniance and we certainly don't need your

majesty
to
point this out to us. }:~)
--
There are three types of people in computing, those that can count

and
those that can't.


Who dumped in your Cheerio's this morning?. There are any number of non
Microsoft newsgroups on Usenet that you can post your valuable

knowledge
to.
If you dislike the way that Microsoft wishes to use their groups then
perhaps you should just move on over.

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp








  #14  
Old August 4th 04, 06:47 AM
JAX
external usenet poster
 
Posts: n/a
Default Ask Windows XP Expert Walter Clayton About Spyware

From my experience, self taught too; First thing is to try to get rid of
Norton.

JAX

"Walter Clayton" wrote in message
...
First thing is to try running Norton in safe mode (reboot the machine,

start
tapping F8 while the BIOS is POSTing to get the boot menu then take the

safe
mode option. If you can't get to safe mode that way, use msconfig
(start-run-msconfig) boot.ini tab. Enable the safeboot option and leave
the option for minimal boot set. If you have to use msconfig to force
safemode don't forget to reverse the process in order to return to normal
mode).

Run NAV in that environment.

If that still fails, I need to know specifically what NAV is calling the
nasties. There's some other free tools and options that can be used, but
stay with what you have at present. Depending on exactly what you've been
hit with you may have to be talked through manual removal.

--
Walter Clayton - MS MVP(WinXP)
Associate Expert
http://www.microsoft.com/windowsxp/expertzone
Any technology distinguishable from magic is insufficiently advanced.
http://www.dts-l.org
http://support.microsoft.com/servicedesks/fileversion/default.asp|


"novice77" wrote in message
...
Could you tell me how to get rid of adware from my pc. Norton scan

tells
me I have 9 threatning files but can't delete them.



"vtx" wrote:




  #15  
Old August 4th 04, 02:16 PM
Harry Ohrn
external usenet poster
 
Posts: n/a
Default Ask Windows XP Expert Walter Clayton About Spyware

JAX check this out
http://groups.google.com/groups?hl=e...on&btnG=Search
--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


"JAX" wrote in message
...
Hi Walter,

To tell the truth, I don't really recall hearing anything from you, but if
you carry the title "MVP'" and it is not earned, someone will be jumping
on
you with both feet. I don't agree with the approach of "Unknown P", but
the
subject of spyware, scumware, hijackers, etc. has been worn out in the
newsgroups for the past several months. Windows offers, pretty much, all
the
pointers you need when you go to updates. It is something like, "protect
your computer 1,2,3".

I visit the XP newsgroups and follow the advice of the MVP's, as well as
other responders who have something to say that I consider credible. A
year
or more ago, I deleted my "canned" responses to posts about spyware, etc.
I
became tired of reading posts about the same problem that was posted two
lines down in the group.

I think you will agree, most posters get to the groups for the first time
via the XP Help and Support function on their computer, using CDO. There
is
a FAQ's available there, but it is rather obscure and very limited. Not to
mention, it is not updated frequently.

Chris's post will "time-out" in a few days, and even before then, it will
move so far down the line in posts that the people who would have
questions
about such a common problem will not scroll down/up to see it. I would
like
to see MS add to its Help and Support site, an improved FAQ's link that
would be more in tune with current problems people are having. They would,
no doubt, have to have a relatively small crew to monitor the XP groups to
determine what customers were having problems with and to come up with
appropriate answers, but I think it would be within the resources of MS
and
a way of promoting customer relations.

FWIW, JAX


"Walter Clayton" wrote in message
...
New promotional program. Yes, Chris is legit MS.

Use the feed back link, it won't bite. ;-)

FWIW, I picked the topic of spyware for the simple reason that it's
gotten
totally out of hand. 100% of my personal business the last 6 months has

been
nothing but crapware cleanup. And generally I was called for what the

client
thought was a completely unrelated reason.

FYI: The major AV vendors are starting to step up to plate. The only
issue
is how broadly they'll address such "innocuous" things as Gator/Claria
vs.
VX2 and the cool web search crap.

Now if we can just get MS to step into the fray officially, with both

feet,
with proper tools to facilitate removing the nasties via 3rd party or MS
tools rather than having to rely on tricks I have up my selves courtesy
of
hands on experience and other folks.......

--
Walter Clayton - MS MVP(WinXP)
Associate Expert
http://www.microsoft.com/windowsxp/expertzone
Any technology distinguishable from magic is insufficiently advanced.
http://www.dts-l.org
http://support.microsoft.com/servicedesks/fileversion/default.asp|


"JAX" wrote in message
...
Harry,

I recognize your name. I don't remember ever seeing the name of Cris
Norred
in any of the XP groups I haunt. Do you know him/her? Why would this
person
be posting CDO?

Dubiously, JAX

"Harry Ohrn" wrote in message
...
"The Unknown P" ( ) wrote in message
...
How in God's name do you think this is going to differ from the
numerous
NG's and the posts pertaining to this topic. In short this is not

only
a
waste of space but a little redundant as we have been dealing with
thousands of questions pertaining to spyware\adware for years. If

this
supposed eXPert has anything to add he or she can feel free to
answer
the
questions posted in any number of these NG's as the rest of us
unrecognized or unheralded individuals do. Please don't go out of

your
way
for us or the general public. Like any of the people who reply to

these
NG's it is at our conveniance and we certainly don't need your

majesty
to
point this out to us. }:~)
--
There are three types of people in computing, those that can count

and
those that can't.


Who dumped in your Cheerio's this morning?. There are any number of
non
Microsoft newsgroups on Usenet that you can post your valuable

knowledge
to.
If you dislike the way that Microsoft wishes to use their groups then
perhaps you should just move on over.

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp










 




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