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#91
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Win XP Pro Fax Doesn't Track Anything
Today i could solve the problem in my configuration.
First I disabled all services from Symantec (msconfig)the problem was over.After that I enabled step by step every symantec-service and did a Windows restart ;the problem was caused by the Norton Unerase protection-service! ( a part off Norton System Works) ; wenn this service was disabled and all other services enabled, the fax was working fine again and the monitor did a normal popup! After that a enabled the Norton Unerase protection-service in msconfig again. In the option "utilities " Norton Protection (from Norton Systemworks ) the option "Security IN " was disabled.( i did not need this service) After I had "enabled" this option and a windows-restart the fax problem was over!! The next step was still once time to disable the service again.....the fax service stayed OK!!! My problem has been solved. The work around: once enable/disable the Norton Protection "securityservice" Greatings hge "Russ Valentine [MVP-Outlook]" schreef in bericht ... By steps to repro, I meant the configuration changes you made to your system before the Fax monitor stopped working. NAV is a common cause of similar problems, and it has nothing to do with trying to access the Internet, which the Fax monitor is not trying to do. It just has to do with poor design of NAV. -- Russ Valentine [MVP-Outlook] "John Miller" wrote in message ... Thanks to Russ for the attempts to help, and thanks hge for pointing me to the Symantec knowledge base article. Regarding Russ' comment, it isn't a question of what steps I perform that reproduce the problem; rather, the problem is nearly always present. "Nearly" is the operative word here. On a few occasions since I built my system last December, the fax monitor operated properly. I am at a total loss as to what I did that may have changed the operating environment at those times. In particular, after reading Russ' message of 4/12/2004, I figured I'd just have to put up with the squirrelly behavior, but then the following morning when the telephone rang, I also heard the familiar jingle from Fax Monitor. Checking its listing, there were several entries noting the phone was ringing, the caller id, and subsequent ring events. I didn't tweak, change, install, remove, or do anything else that I can think of. And as is Jill's case, my registry keys are in proper order. I've seen a couple of other references to Norton Internet Security's impacting Fax Monitor, though, so I have now set NIS to permit MS Fax to do whatever it wants. (Note: I just now made this change, **after** Fax Monitor began working.) And after I post this, I'll be heading to Symantec's web site to find out how to tell NIS to keep its hands off of Fax Monitor while still providing Netspy protection. This experience makes two things stick in my craw: (1) Why didn't Symantec provide automatic configuration for Microsoft Fax, and (2) Why is Microsoft Fax trying to gain access to the Internet, anyway? - John |
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#92
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Win XP Pro Fax Doesn't Track Anything
Today i could solve the problem in my configuration.
First I disabled all services from Symantec (msconfig)the problem was over.After that I enabled step by step every symantec-service and did a Windows restart ;the problem was caused by the Norton Unerase protection-service! ( a part off Norton System Works) ; wenn this service was disabled and all other services enabled, the fax was working fine again and the monitor did a normal popup! After that a enabled the Norton Unerase protection-service in msconfig again. In the option "utilities " Norton Protection (from Norton Systemworks ) the option "Security IN " was disabled.( i did not need this service) After I had "enabled" this option and a windows-restart the fax problem was over!! The next step was still once time to disable the service again.....the fax service stayed OK!!! My problem has been solved. The work around: once enable/disable the Norton Protection "securityservice" Greatings hge "Russ Valentine [MVP-Outlook]" schreef in bericht ... By steps to repro, I meant the configuration changes you made to your system before the Fax monitor stopped working. NAV is a common cause of similar problems, and it has nothing to do with trying to access the Internet, which the Fax monitor is not trying to do. It just has to do with poor design of NAV. -- Russ Valentine [MVP-Outlook] "John Miller" wrote in message ... Thanks to Russ for the attempts to help, and thanks hge for pointing me to the Symantec knowledge base article. Regarding Russ' comment, it isn't a question of what steps I perform that reproduce the problem; rather, the problem is nearly always present. "Nearly" is the operative word here. On a few occasions since I built my system last December, the fax monitor operated properly. I am at a total loss as to what I did that may have changed the operating environment at those times. In particular, after reading Russ' message of 4/12/2004, I figured I'd just have to put up with the squirrelly behavior, but then the following morning when the telephone rang, I also heard the familiar jingle from Fax Monitor. Checking its listing, there were several entries noting the phone was ringing, the caller id, and subsequent ring events. I didn't tweak, change, install, remove, or do anything else that I can think of. And as is Jill's case, my registry keys are in proper order. I've seen a couple of other references to Norton Internet Security's impacting Fax Monitor, though, so I have now set NIS to permit MS Fax to do whatever it wants. (Note: I just now made this change, **after** Fax Monitor began working.) And after I post this, I'll be heading to Symantec's web site to find out how to tell NIS to keep its hands off of Fax Monitor while still providing Netspy protection. This experience makes two things stick in my craw: (1) Why didn't Symantec provide automatic configuration for Microsoft Fax, and (2) Why is Microsoft Fax trying to gain access to the Internet, anyway? - John |
#93
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Win XP Pro Fax Doesn't Track Anything
OK, I see what you mean. Unfortunately, I can't think of anything that was
changed between the times that Fax Monitor worked and when it stopped working. In particular, it began working again on 4/13, but then returned to abnormal behavior and stopped working the following day. The only change I can think of was that I set up NIS firewall rules for Win XP Fax (fxsclnt.exe) to permit (1) inbound connections from any computer, any adapter, TCP protocol, on local ports 1024, 1034, and 1044; and (2) inbound and outbound connections from and to any computer, any adapter, UDP protocol, on remote domain port 53. I've experienced Fax Monitor failing to operate both with and without these firewall settings. - John |
#94
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Win XP Pro Fax Doesn't Track Anything
Today i could solve the problem in my configuration.
First I disabled all services from Symantec (msconfig)the problem was over.After that I enabled step by step every symantec-service and did a Windows restart ;the problem was caused by the Norton Unerase protection-service! ( a part off Norton System Works) ; wenn this service was disabled and all other services enabled, the fax was working fine again and the monitor did a normal popup! After that a enabled the Norton Unerase protection-service in msconfig again. In the option "utilities " Norton Protection (from Norton Systemworks ) the option "Security IN " was disabled.( i did not need this service) After I had "enabled" this option and a windows-restart the fax problem was over!! The next step was still once time to disable the service again.....the fax service stayed OK!!! My problem has been solved. The work around: once enable/disable the Norton Protection "securityservice" Greatings hge "Russ Valentine [MVP-Outlook]" schreef in bericht ... By steps to repro, I meant the configuration changes you made to your system before the Fax monitor stopped working. NAV is a common cause of similar problems, and it has nothing to do with trying to access the Internet, which the Fax monitor is not trying to do. It just has to do with poor design of NAV. -- Russ Valentine [MVP-Outlook] "John Miller" wrote in message ... Thanks to Russ for the attempts to help, and thanks hge for pointing me to the Symantec knowledge base article. Regarding Russ' comment, it isn't a question of what steps I perform that reproduce the problem; rather, the problem is nearly always present. "Nearly" is the operative word here. On a few occasions since I built my system last December, the fax monitor operated properly. I am at a total loss as to what I did that may have changed the operating environment at those times. In particular, after reading Russ' message of 4/12/2004, I figured I'd just have to put up with the squirrelly behavior, but then the following morning when the telephone rang, I also heard the familiar jingle from Fax Monitor. Checking its listing, there were several entries noting the phone was ringing, the caller id, and subsequent ring events. I didn't tweak, change, install, remove, or do anything else that I can think of. And as is Jill's case, my registry keys are in proper order. I've seen a couple of other references to Norton Internet Security's impacting Fax Monitor, though, so I have now set NIS to permit MS Fax to do whatever it wants. (Note: I just now made this change, **after** Fax Monitor began working.) And after I post this, I'll be heading to Symantec's web site to find out how to tell NIS to keep its hands off of Fax Monitor while still providing Netspy protection. This experience makes two things stick in my craw: (1) Why didn't Symantec provide automatic configuration for Microsoft Fax, and (2) Why is Microsoft Fax trying to gain access to the Internet, anyway? - John |
#95
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Win XP Pro Fax Doesn't Track Anything
Glad to hear you found a solution. Unfortunately for me, I'm not running
Norton SystemWorks, and therefore don't have the Norton Protection Security Service running, but Microsoft Fax Monitor still doesn't work. - John |
#96
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Win XP Pro Fax Doesn't Track Anything
Glad to hear you found a solution. Unfortunately for me, I'm not running
Norton SystemWorks, and therefore don't have the Norton Protection Security Service running, but Microsoft Fax Monitor still doesn't work. - John |
#97
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Win XP Pro Fax Doesn't Track Anything
Glad to hear you found a solution. Unfortunately for me, I'm not running
Norton SystemWorks, and therefore don't have the Norton Protection Security Service running, but Microsoft Fax Monitor still doesn't work. - John |
#98
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Win XP Pro Fax Doesn't Track Anything
Glad to hear you found a solution. Unfortunately for me, I'm not running
Norton SystemWorks, and therefore don't have the Norton Protection Security Service running, but Microsoft Fax Monitor still doesn't work. - John |
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