Win XP Pro Fax Doesn't Track Anything

Just to make sure you got everything patched in the right order, make sure
these reg keys are correct. They're the ones fixed by SP1.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"
--------------------------------------


--
Russ Valentine
[MVP-Outlook]
"John Miller" wrote in message
...
Russ -

Fax Monitor worked when I first built my system in December, 2003. I
don't
use Fax very often, so I don't know when it quit. However, about a month
ago, for a variety of reasons, I did a complete reload of my system
(format
the HDD, reinstall everything, reapply all the patches from MS, etc.).
Fax
monitor wasn't working then, and it has never worked since the system
reload.

Fax Printer Status lists "Local" and "Online" under "Fax Printer" and
"Status", respectively.

I have transmit and manual receive enabled.

When I open Fax Monitor, all I see are the fax and PC icons with a green
line between them that twinkles occasionally. Nothing changes when I'm
sending or receiving a fax. If I expand the window by selecting "More
",
the time / event list is empty. It used to list recently-detected calls,
but now does not.

- John

I'm having the same exact problem fax monitor. I have Windows XP Home Edition SP1. Fax monitor has only worked on one occasion for me, where it popped open automatically and gave me the send progress info. I have no taskbar icon nor did I ever see any b
allons displayed or sounds. I have all the tracking and sound options enabled. Fax console remains static as well. The only way I can tell that my fax was sent successfully is by closing and opening the console a few times, then checking my "sent items" fo
lder. I checked my "fax printer status" as per Russ' info and see local - online. Also checked my reg keys as per Russ' reply and they read the same.
This is very frustrating.

Jill

I'm having the same exact problem fax monitor. I have Windows XP Home Edition SP1. Fax monitor has only worked on one occasion for me, where it popped open automatically and gave me the send progress info. I have no taskbar icon nor did I ever see any b
allons displayed or sounds. I have all the tracking and sound options enabled. Fax console remains static as well. The only way I can tell that my fax was sent successfully is by closing and opening the console a few times, then checking my "sent items" fo
lder. I checked my "fax printer status" as per Russ' info and see local - online. Also checked my reg keys as per Russ' reply and they read the same.
This is very frustrating.

Jill

I have exactly the same problem. I use the fax not often. Until oktober 2003
it has functioned very well.But wenn I used the fax in december 2004 the
monitor did not function.From that time it dit not popup automaticaly.And
wenn i open the monitor manualy it does not registrate anything.

The fax programm works fine. The only way to control a fax was send
succesfully is checking the "send items"or the "incoming fax items"



"Jilljeanne" schreef in bericht
...
I'm having the same exact problem fax monitor. I have Windows XP Home
Edition SP1. Fax monitor has only worked on one occasion for me, where it
popped open automatically and gave me the send progress info. I have no
taskbar icon nor did I ever see any ballons displayed or sounds. I have all
the tracking and sound options enabled. Fax console remains static as well.
The only way I can tell that my fax was sent successfully is by closing and
opening the console a few times, then checking my "sent items" folder. I
checked my "fax printer status" as per Russ' info and see local - online.
Also checked my reg keys as per Russ' reply and they read the same.
This is very frustrating.

Jill

I have exactly the same problem. I use the fax not often. Until oktober 2003
it has functioned very well.But wenn I used the fax in december 2004 the
monitor did not function.From that time it dit not popup automaticaly.And
wenn i open the monitor manualy it does not registrate anything.

The fax programm works fine. The only way to control a fax was send
succesfully is checking the "send items"or the "incoming fax items"



"Jilljeanne" schreef in bericht
...
I'm having the same exact problem fax monitor. I have Windows XP Home
Edition SP1. Fax monitor has only worked on one occasion for me, where it
popped open automatically and gave me the send progress info. I have no
taskbar icon nor did I ever see any ballons displayed or sounds. I have all
the tracking and sound options enabled. Fax console remains static as well.
The only way I can tell that my fax was sent successfully is by closing and
opening the console a few times, then checking my "sent items" folder. I
checked my "fax printer status" as per Russ' info and see local - online.
Also checked my reg keys as per Russ' reply and they read the same.
This is very frustrating.

Jill

The more steps you all can post that can reproduce the problem, the better
the chance of finding a solution. Something must have been changed on your
systems for the Fax Monitor to have stopped working.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" wrote in message
...
I'm having the same exact problem fax monitor. I have Windows XP Home
Edition SP1. Fax monitor has only worked on one occasion for me, where it
popped open automatically and gave me the send progress info. I have no
taskbar icon nor did I ever see any ballons displayed or sounds. I have all
the tracking and sound options enabled. Fax console remains static as well.
The only way I can tell that my fax was sent successfully is by closing and
opening the console a few times, then checking my "sent items" folder. I
checked my "fax printer status" as per Russ' info and see local - online.
Also checked my reg keys as per Russ' reply and they read the same.
This is very frustrating.

Jill

This is a common problem that was fixed by SP1. It has not been reproduced
after SP1. What caused the problem? Did the Fax Monitor ever work? If you go
to Tools Fax Printer Status in the FAx Console, what do you see?
--
Russ Valentine
[MVP-Outlook]
"John Miller" wrote in message
...
I'm running Windows XP Professional SP1 and Office SP SP3, both with all
current security and performance patches installed. I have enabled all fax
notification and tracking options (show send/receive progress, notify of
send/receive success, play a sound when anything happens), yet I never see a
tray icon nor hear the simulated telephone ring when a call is incoming.
Also, the only progress I see when sending a fax is a streaking green line;
no information regarding page progress, connect speed, or anything else is
displayed. Last of all, when dialing from MS Fax, there is no audio
feedback from the modem, although there is feedback when I dial using any
other dialer.

I have verified that my modem recognizes and reports incoming calls by using
HyperTerm.

My system configuration is: 3.0 GHz P4 CPU, Abit IC7-MAX3 motherboard,
Intel 875P chipset, 1 GB Kingston PC3500 DDR434 RAM, ATI Radeon 9800 XT AGP
video card, two WD 36 GB 10K RPM SATA RAID 0 system HDDs on Intel 82801ER
controller, WD 250 GB 7.2K RPM IDE data HDD, WD 120 GB external USB HDD,
Memorex Dual Format CD/DVD +/- RW drive, Iomega Zip-100 external USB drive,
Creative DI5633 V.92 PCI modem, MS wireless optical desktop KB & mouse, HP
LaserJet III on Belkin F5U002 USB to parallel adapter cable, Antec 480 watt
power supply.

Thanks in advance for your help.

- John

The more steps you all can post that can reproduce the problem, the better
the chance of finding a solution. Something must have been changed on your
systems for the Fax Monitor to have stopped working.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" wrote in message
...
I'm having the same exact problem fax monitor. I have Windows XP Home
Edition SP1. Fax monitor has only worked on one occasion for me, where it
popped open automatically and gave me the send progress info. I have no
taskbar icon nor did I ever see any ballons displayed or sounds. I have all
the tracking and sound options enabled. Fax console remains static as well.
The only way I can tell that my fax was sent successfully is by closing and
opening the console a few times, then checking my "sent items" folder. I
checked my "fax printer status" as per Russ' info and see local - online.
Also checked my reg keys as per Russ' reply and they read the same.
This is very frustrating.

Jill

In november 2003 I installed the Norton Firewall 2004 and Norton Antivirus
2004; it may be that this programm caused the problem.?
What firewall and antivirussoftware do you have?

Today I found in the Symantec knowledgebase this article:


Document ID:2003032710094536
Last Modified:23-03-2004



Microsoft Fax Monitor does not function properly after installing Norton
Internet Security
Situation:
After installing Norton Internet Security 2003 or 2004, the Microsoft Fax
Monitor does not appear when you receive a fax call. Microsoft Fax still
operates, but the Fax Monitor alert function does not.

Solution:
This problem has multiple possible causes and solutions. Start at the
beginning of this list and proceed until the problem is solved.

To correct a firewall rule conflict
If the Fax Monitor requires access to the Internet or network, this problem
might be caused by the Fax Monitor being blocked by the NIS firewall for
security purposes.

If you see a NIS alert message for a file that is in the Microsoft Fax
Monitor installation folder, then prompting NIS to create a firewall rule
for that file, rather than choosing to block the communication, may resolve
the problem.

If you do not see an alert, look at the list of NIS firewall rules to
determine whether any of those rules might be for the Microsoft Fax Monitor
program, and if there is such a rule, modify the rule to permit
communications. For help read the document How to unblock programs in Norton
Internet Security after selecting block and checking "Always use this
action".

If the Fax Monitor requires access to the Internet or network and the
problem is not caused by a firewall rule, then this problem might be caused
by any one of many other configuration settings that are designed to protect
your computer from intrusion. The Trojan Horse rule for Netspy blocks some
versions of Fax Monitor from working properly. To configure NIS to allow Fax
Monitor access while protecting your computer from Netspy read How to
configure NIS or NPF to allow Internet access to applications that use the
same port as a Trojan horse.

To correct a timing conflict
This problem may be due to a timing conflict between Norton Internet
Security (NIS) and Microsoft Fax Monitor. To prevent a timing conflict,
change when Microsoft Fax Monitor loads on startup so that it loads after
Windows starts. Contact Microsoft or your computer vendor for assistance.

Another, less useful solution, is to configure NIS so that it does not load
during Windows startup. However. doing so causes two problems:

a.. It prevents NIS from providing protection during the computer startup.
b.. It requires that you manually enable NIS (open NIS, click Security,
and click Turn On) each time that Windows loads.

To configure NIS for manual operation, read the document How to configure
Norton Internet Security or Norton Personal Firewall to load and unload
manually.

For more information on these solutions, read the document Cannot access the
Internet after installing NIS or NPF.







"hge" schreef in bericht
...
I have exactly the same problem. I use the fax not often. Until oktober
2003
it has functioned very well.But wenn I used the fax in december 2004 the
monitor did not function.From that time it dit not popup automaticaly.And
wenn i open the monitor manualy it does not registrate anything.

The fax programm works fine. The only way to control a fax was send
succesfully is checking the "send items"or the "incoming fax items"



"Jilljeanne" schreef in bericht
...
I'm having the same exact problem fax monitor. I have Windows XP Home
Edition SP1. Fax monitor has only worked on one occasion for me, where it
popped open automatically and gave me the send progress info. I have no
taskbar icon nor did I ever see any ballons displayed or sounds. I have
all
the tracking and sound options enabled. Fax console remains static as
well.
The only way I can tell that my fax was sent successfully is by closing
and
opening the console a few times, then checking my "sent items" folder. I
checked my "fax printer status" as per Russ' info and see local - online.
Also checked my reg keys as per Russ' reply and they read the same.
This is very frustrating.

Jill

In november 2003 I installed the Norton Firewall 2004 and Norton Antivirus
2004; it may be that this programm caused the problem.?
What firewall and antivirussoftware do you have?

Today I found in the Symantec knowledgebase this article:


Document ID:2003032710094536
Last Modified:23-03-2004



Microsoft Fax Monitor does not function properly after installing Norton
Internet Security
Situation:
After installing Norton Internet Security 2003 or 2004, the Microsoft Fax
Monitor does not appear when you receive a fax call. Microsoft Fax still
operates, but the Fax Monitor alert function does not.

Solution:
This problem has multiple possible causes and solutions. Start at the
beginning of this list and proceed until the problem is solved.

To correct a firewall rule conflict
If the Fax Monitor requires access to the Internet or network, this problem
might be caused by the Fax Monitor being blocked by the NIS firewall for
security purposes.

If you see a NIS alert message for a file that is in the Microsoft Fax
Monitor installation folder, then prompting NIS to create a firewall rule
for that file, rather than choosing to block the communication, may resolve
the problem.

If you do not see an alert, look at the list of NIS firewall rules to
determine whether any of those rules might be for the Microsoft Fax Monitor
program, and if there is such a rule, modify the rule to permit
communications. For help read the document How to unblock programs in Norton
Internet Security after selecting block and checking "Always use this
action".

If the Fax Monitor requires access to the Internet or network and the
problem is not caused by a firewall rule, then this problem might be caused
by any one of many other configuration settings that are designed to protect
your computer from intrusion. The Trojan Horse rule for Netspy blocks some
versions of Fax Monitor from working properly. To configure NIS to allow Fax
Monitor access while protecting your computer from Netspy read How to
configure NIS or NPF to allow Internet access to applications that use the
same port as a Trojan horse.

To correct a timing conflict
This problem may be due to a timing conflict between Norton Internet
Security (NIS) and Microsoft Fax Monitor. To prevent a timing conflict,
change when Microsoft Fax Monitor loads on startup so that it loads after
Windows starts. Contact Microsoft or your computer vendor for assistance.

Another, less useful solution, is to configure NIS so that it does not load
during Windows startup. However. doing so causes two problems:

a.. It prevents NIS from providing protection during the computer startup.
b.. It requires that you manually enable NIS (open NIS, click Security,
and click Turn On) each time that Windows loads.

To configure NIS for manual operation, read the document How to configure
Norton Internet Security or Norton Personal Firewall to load and unload
manually.

For more information on these solutions, read the document Cannot access the
Internet after installing NIS or NPF.







"hge" schreef in bericht
...
I have exactly the same problem. I use the fax not often. Until oktober
2003
it has functioned very well.But wenn I used the fax in december 2004 the
monitor did not function.From that time it dit not popup automaticaly.And
wenn i open the monitor manualy it does not registrate anything.

The fax programm works fine. The only way to control a fax was send
succesfully is checking the "send items"or the "incoming fax items"



"Jilljeanne" schreef in bericht
...
I'm having the same exact problem fax monitor. I have Windows XP Home
Edition SP1. Fax monitor has only worked on one occasion for me, where it
popped open automatically and gave me the send progress info. I have no
taskbar icon nor did I ever see any ballons displayed or sounds. I have
all
the tracking and sound options enabled. Fax console remains static as
well.
The only way I can tell that my fax was sent successfully is by closing
and
opening the console a few times, then checking my "sent items" folder. I
checked my "fax printer status" as per Russ' info and see local - online.
Also checked my reg keys as per Russ' reply and they read the same.
This is very frustrating.

Jill

Thanks to Russ for the attempts to help, and thanks hge for pointing me to
the Symantec knowledge base article.

Regarding Russ' comment, it isn't a question of what steps I perform that
reproduce the problem; rather, the problem is nearly always present.
"Nearly" is the operative word here. On a few occasions since I built my
system last December, the fax monitor operated properly. I am at a total
loss as to what I did that may have changed the operating environment at
those times. In particular, after reading Russ' message of 4/12/2004, I
figured I'd just have to put up with the squirrelly behavior, but then the
following morning when the telephone rang, I also heard the familiar jingle
from Fax Monitor. Checking its listing, there were several entries noting
the phone was ringing, the caller id, and subsequent ring events. I didn't
tweak, change, install, remove, or do anything else that I can think of.
And as is Jill's case, my registry keys are in proper order.

I've seen a couple of other references to Norton Internet Security's
impacting Fax Monitor, though, so I have now set NIS to permit MS Fax to do
whatever it wants. (Note: I just now made this change, **after** Fax
Monitor began working.) And after I post this, I'll be heading to
Symantec's web site to find out how to tell NIS to keep its hands off of Fax
Monitor while still providing Netspy protection.

This experience makes two things stick in my craw: (1) Why didn't Symantec
provide automatic configuration for Microsoft Fax, and (2) Why is Microsoft
Fax trying to gain access to the Internet, anyway?

- John

Thanks to Russ for the attempts to help, and thanks hge for pointing me to
the Symantec knowledge base article.

Regarding Russ' comment, it isn't a question of what steps I perform that
reproduce the problem; rather, the problem is nearly always present.
"Nearly" is the operative word here. On a few occasions since I built my
system last December, the fax monitor operated properly. I am at a total
loss as to what I did that may have changed the operating environment at
those times. In particular, after reading Russ' message of 4/12/2004, I
figured I'd just have to put up with the squirrelly behavior, but then the
following morning when the telephone rang, I also heard the familiar jingle
from Fax Monitor. Checking its listing, there were several entries noting
the phone was ringing, the caller id, and subsequent ring events. I didn't
tweak, change, install, remove, or do anything else that I can think of.
And as is Jill's case, my registry keys are in proper order.

I've seen a couple of other references to Norton Internet Security's
impacting Fax Monitor, though, so I have now set NIS to permit MS Fax to do
whatever it wants. (Note: I just now made this change, **after** Fax
Monitor began working.) And after I post this, I'll be heading to
Symantec's web site to find out how to tell NIS to keep its hands off of Fax
Monitor while still providing Netspy protection.

This experience makes two things stick in my craw: (1) Why didn't Symantec
provide automatic configuration for Microsoft Fax, and (2) Why is Microsoft
Fax trying to gain access to the Internet, anyway?

- John

By steps to repro, I meant the configuration changes you made to your system
before the Fax monitor stopped working. NAV is a common cause of similar
problems, and it has nothing to do with trying to access the Internet, which
the Fax monitor is not trying to do. It just has to do with poor design of
NAV.
--
Russ Valentine
[MVP-Outlook]
"John Miller" wrote in message
...
Thanks to Russ for the attempts to help, and thanks hge for pointing me to
the Symantec knowledge base article.

Regarding Russ' comment, it isn't a question of what steps I perform that
reproduce the problem; rather, the problem is nearly always present.
"Nearly" is the operative word here. On a few occasions since I built my
system last December, the fax monitor operated properly. I am at a total
loss as to what I did that may have changed the operating environment at
those times. In particular, after reading Russ' message of 4/12/2004, I
figured I'd just have to put up with the squirrelly behavior, but then the
following morning when the telephone rang, I also heard the familiar
jingle
from Fax Monitor. Checking its listing, there were several entries noting
the phone was ringing, the caller id, and subsequent ring events. I
didn't
tweak, change, install, remove, or do anything else that I can think of.
And as is Jill's case, my registry keys are in proper order.

I've seen a couple of other references to Norton Internet Security's
impacting Fax Monitor, though, so I have now set NIS to permit MS Fax to
do
whatever it wants. (Note: I just now made this change, **after** Fax
Monitor began working.) And after I post this, I'll be heading to
Symantec's web site to find out how to tell NIS to keep its hands off of
Fax
Monitor while still providing Netspy protection.

This experience makes two things stick in my craw: (1) Why didn't
Symantec
provide automatic configuration for Microsoft Fax, and (2) Why is
Microsoft
Fax trying to gain access to the Internet, anyway?

- John

By steps to repro, I meant the configuration changes you made to your system
before the Fax monitor stopped working. NAV is a common cause of similar
problems, and it has nothing to do with trying to access the Internet, which
the Fax monitor is not trying to do. It just has to do with poor design of
NAV.
--
Russ Valentine
[MVP-Outlook]
"John Miller" wrote in message
...
Thanks to Russ for the attempts to help, and thanks hge for pointing me to
the Symantec knowledge base article.

Regarding Russ' comment, it isn't a question of what steps I perform that
reproduce the problem; rather, the problem is nearly always present.
"Nearly" is the operative word here. On a few occasions since I built my
system last December, the fax monitor operated properly. I am at a total
loss as to what I did that may have changed the operating environment at
those times. In particular, after reading Russ' message of 4/12/2004, I
figured I'd just have to put up with the squirrelly behavior, but then the
following morning when the telephone rang, I also heard the familiar
jingle
from Fax Monitor. Checking its listing, there were several entries noting
the phone was ringing, the caller id, and subsequent ring events. I
didn't
tweak, change, install, remove, or do anything else that I can think of.
And as is Jill's case, my registry keys are in proper order.

I've seen a couple of other references to Norton Internet Security's
impacting Fax Monitor, though, so I have now set NIS to permit MS Fax to
do
whatever it wants. (Note: I just now made this change, **after** Fax
Monitor began working.) And after I post this, I'll be heading to
Symantec's web site to find out how to tell NIS to keep its hands off of
Fax
Monitor while still providing Netspy protection.

This experience makes two things stick in my craw: (1) Why didn't
Symantec
provide automatic configuration for Microsoft Fax, and (2) Why is
Microsoft
Fax trying to gain access to the Internet, anyway?

- John

Russ -

Fax Monitor worked when I first built my system in December, 2003. I don't
use Fax very often, so I don't know when it quit. However, about a month
ago, for a variety of reasons, I did a complete reload of my system (format
the HDD, reinstall everything, reapply all the patches from MS, etc.). Fax
monitor wasn't working then, and it has never worked since the system
reload.

Fax Printer Status lists "Local" and "Online" under "Fax Printer" and
"Status", respectively.

I have transmit and manual receive enabled.

When I open Fax Monitor, all I see are the fax and PC icons with a green
line between them that twinkles occasionally. Nothing changes when I'm
sending or receiving a fax. If I expand the window by selecting "More ",
the time / event list is empty. It used to list recently-detected calls,
but now does not.

- John