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#1
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Glitch When Updating
My daughter's computer was recently doing an update. We were at the point
where the computer was rebooting and had the screen "do not turn off your computer, updating......" etc. Unfortunately, our ISP went out at that time, and the computer was left in that limbo for over 24 hours. I finally just hit the power button to turn it off, and now when we turn it on it is in a continual loop of rebooting itself. I've tried putting in the Windows disk and it reads it okay, and will get so far to reinstall, but then it does the same thing and reboots itself. I don't know what to try at this point. I'd really like to not lose everything on her hard drive if possible. Any suggestions welcome. -- "There is more treasure in books than in all the pirates' loot on Treasure Island, and, best of all, you can enjoy these riches every day of your life." Walt Disney. __________ Information from ESET NOD32 Antivirus, version of virus signature database 5248 (20100703) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com |
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#2
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Glitch When Updating
Jamie W wrote:
My daughter's computer was recently doing an update. We were at the point where the computer was rebooting and had the screen "do not turn off your computer, updating......" etc. Unfortunately, our ISP went out at that time, and the computer was left in that limbo for over 24 hours. I finally just hit the power button to turn it off, and now when we turn it on it is in a continual loop of rebooting itself. I've tried putting in the Windows disk and it reads it okay, and will get so far to reinstall, but then it does the same thing and reboots itself. I don't know what to try at this point. I'd really like to not lose everything on her hard drive if possible. Any suggestions welcome. LOL I see you originally posted to the Help and Support newsgroup, which is no longer being carried on the MS news server! Here was my response: Please describe the "Windows disk." Is it an actual Windows XP installation CD (and if so, what SP level?) or something else? What does the phrase "will get so far to reinstall" mean? What exactly did you do? Were you trying to use the Recovery Console? Were you trying to perform a Repair Install? Please include as many details as possible in your next post. |
#3
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Glitch When Updating
Jamie W wrote:
My daughter's computer was recently doing an update. We were at the point where the computer was rebooting and had the screen "do not turn off your computer, updating......" etc. Unfortunately, our ISP went out at that time, and the computer was left in that limbo for over 24 hours. I finally just hit the power button to turn it off, and now when we turn it on it is in a continual loop of rebooting itself. I've tried putting in the Windows disk and it reads it okay, and will get so far to reinstall, but then it does the same thing and reboots itself. I don't know what to try at this point. I'd really like to not lose everything on her hard drive if possible. Any suggestions welcome. LOL I see you originally posted to the Help and Support newsgroup, which is no longer being carried on the MS news server! Here was my response: Please describe the "Windows disk." Is it an actual Windows XP installation CD (and if so, what SP level?) or something else? What does the phrase "will get so far to reinstall" mean? What exactly did you do? Were you trying to use the Recovery Console? Were you trying to perform a Repair Install? Please include as many details as possible in your next post. |
#4
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Glitch When Updating
Is WinXP SP3 installed?
What anti-virus application or security suite is installed and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? Has a(another) Norton or McAfee application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)? Right-click on My Computer (on your desktop) | Properties | Advanced | Startup and recovery | Settings | System Failure | Make sure the first 2 options here are checked but that "Automatically restart" is NOT checked | OK your way out and reboot. Instead of continually rebooting, you should now see a BSOD showing a STOP error: What's the STOP error number? Jamie W wrote: My daughter's computer was recently doing an update. We were at the point where the computer was rebooting and had the screen "do not turn off your computer, updating......" etc. Unfortunately, our ISP went out at that time, and the computer was left in that limbo for over 24 hours. I finally just hit the power button to turn it off, and now when we turn it on it is in a continual loop of rebooting itself. I've tried putting in the Windows disk and it reads it okay, and will get so far to reinstall, but then it does the same thing and reboots itself. I don't know what to try at this point. I'd really like to not lose everything on her hard drive if possible. Any suggestions welcome. |
#5
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Glitch When Updating
Is WinXP SP3 installed?
What anti-virus application or security suite is installed and is your subscription current? What anti-spyware applications (other than Defender)? What third-party firewall (if any)? Has a(another) Norton or McAfee application ever been installed on the computer (e.g., a free-trial version that came preinstalled when you bought it)? Right-click on My Computer (on your desktop) | Properties | Advanced | Startup and recovery | Settings | System Failure | Make sure the first 2 options here are checked but that "Automatically restart" is NOT checked | OK your way out and reboot. Instead of continually rebooting, you should now see a BSOD showing a STOP error: What's the STOP error number? Jamie W wrote: My daughter's computer was recently doing an update. We were at the point where the computer was rebooting and had the screen "do not turn off your computer, updating......" etc. Unfortunately, our ISP went out at that time, and the computer was left in that limbo for over 24 hours. I finally just hit the power button to turn it off, and now when we turn it on it is in a continual loop of rebooting itself. I've tried putting in the Windows disk and it reads it okay, and will get so far to reinstall, but then it does the same thing and reboots itself. I don't know what to try at this point. I'd really like to not lose everything on her hard drive if possible. Any suggestions welcome. |
#6
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Glitch When Updating
Hello Jamie,
See if this sugesstion can help you: http://blogs.msdn.com/tim_rains/archive/2004/11/15/257877.aspx If you find the answer to your problem, please let us know! Hopefully someone else can benefit from your solution. -=- "Jamie W" wrote: My daughter's computer was recently doing an update. We were at the point where the computer was rebooting and had the screen "do not turn off your computer, updating......" etc. Unfortunately, our ISP went out at that time, and the computer was left in that limbo for over 24 hours. I finally just hit the power button to turn it off, and now when we turn it on it is in a continual loop of rebooting itself. I've tried putting in the Windows disk and it reads it okay, and will get so far to reinstall, but then it does the same thing and reboots itself. I don't know what to try at this point. I'd really like to not lose everything on her hard drive if possible. Any suggestions welcome. -- "There is more treasure in books than in all the pirates' loot on Treasure Island, and, best of all, you can enjoy these riches every day of your life." Walt Disney. __________ Information from ESET NOD32 Antivirus, version of virus signature database 5248 (20100703) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com . |
#7
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Glitch When Updating
Hello Jamie,
See if this sugesstion can help you: http://blogs.msdn.com/tim_rains/archive/2004/11/15/257877.aspx If you find the answer to your problem, please let us know! Hopefully someone else can benefit from your solution. -=- "Jamie W" wrote: My daughter's computer was recently doing an update. We were at the point where the computer was rebooting and had the screen "do not turn off your computer, updating......" etc. Unfortunately, our ISP went out at that time, and the computer was left in that limbo for over 24 hours. I finally just hit the power button to turn it off, and now when we turn it on it is in a continual loop of rebooting itself. I've tried putting in the Windows disk and it reads it okay, and will get so far to reinstall, but then it does the same thing and reboots itself. I don't know what to try at this point. I'd really like to not lose everything on her hard drive if possible. Any suggestions welcome. -- "There is more treasure in books than in all the pirates' loot on Treasure Island, and, best of all, you can enjoy these riches every day of your life." Walt Disney. __________ Information from ESET NOD32 Antivirus, version of virus signature database 5248 (20100703) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com . |
#8
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Glitch When Updating
If it is continually rebooting he is probably unable to do as you suggest below. Right-click on My Computer (on your desktop) | Properties | Advanced | Startup and recovery | Settings | System Failure | Make sure the first 2 options here are checked but that "Automatically restart" is NOT checked | OK your way out and reboot. Instead of continually rebooting, you should now see a BSOD showing a STOP error: What's the STOP error number? My daughter's computer was recently doing an update. We were at the point where the computer was rebooting and had the screen "do not turn off your computer, updating......" etc. Unfortunately, our ISP went out at that time, and the computer was left in that limbo for over 24 hours. I finally just hit the power button to turn it off, and now when we turn it on it is in a continual loop of rebooting itself. I've tried putting in the Windows disk and it reads it okay, and will get so far to reinstall, but then it does the same thing and reboots itself. I don't know what to try at this point. I'd really like to not lose everything on her hard drive if possible. Any suggestions welcome. |
#9
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Glitch When Updating
If it is continually rebooting he is probably unable to do as you suggest below. Right-click on My Computer (on your desktop) | Properties | Advanced | Startup and recovery | Settings | System Failure | Make sure the first 2 options here are checked but that "Automatically restart" is NOT checked | OK your way out and reboot. Instead of continually rebooting, you should now see a BSOD showing a STOP error: What's the STOP error number? My daughter's computer was recently doing an update. We were at the point where the computer was rebooting and had the screen "do not turn off your computer, updating......" etc. Unfortunately, our ISP went out at that time, and the computer was left in that limbo for over 24 hours. I finally just hit the power button to turn it off, and now when we turn it on it is in a continual loop of rebooting itself. I've tried putting in the Windows disk and it reads it okay, and will get so far to reinstall, but then it does the same thing and reboots itself. I don't know what to try at this point. I'd really like to not lose everything on her hard drive if possible. Any suggestions welcome. |
#10
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Glitch When Updating
Oops!
kraut wrote: If it is continually rebooting he is probably unable to do as you suggest below. Right-click on My Computer (on your desktop) | Properties | Advanced | Startup and recovery | Settings | System Failure | Make sure the first 2 options here are checked but that "Automatically restart" is NOT checked | OK your way out and reboot. Instead of continually rebooting, you should now see a BSOD showing a STOP error: What's the STOP error number? My daughter's computer was recently doing an update. We were at the point where the computer was rebooting and had the screen "do not turn off your computer, updating......" etc. Unfortunately, our ISP went out at that time, and the computer was left in that limbo for over 24 hours. I finally just hit the power button to turn it off, and now when we turn it on it is in a continual loop of rebooting itself. I've tried putting in the Windows disk and it reads it okay, and will get so far to reinstall, but then it does the same thing and reboots itself. I don't know what to try at this point. I'd really like to not lose everything on her hard drive if possible. Any suggestions welcome. |
#11
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Glitch When Updating
Oops! kraut wrote: If it is continually rebooting he is probably unable to do as you suggest below. Right-click on My Computer (on your desktop) | Properties | Advanced | Startup and recovery | Settings | System Failure | Make sure the first 2 options here are checked but that "Automatically restart" is NOT checked | OK your way out and reboot. Instead of continually rebooting, you should now see a BSOD showing a STOP error: What's the STOP error number? My daughter's computer was recently doing an update. We were at the point where the computer was rebooting and had the screen "do not turn off your computer, updating......" etc. Unfortunately, our ISP went out at that time, and the computer was left in that limbo for over 24 hours. I finally just hit the power button to turn it off, and now when we turn it on it is in a continual loop of rebooting itself. I've tried putting in the Windows disk and it reads it okay, and will get so far to reinstall, but then it does the same thing and reboots itself. I don't know what to try at this point. I'd really like to not lose everything on her hard drive if possible. Any suggestions welcome. |
#12
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Glitch When Updating
[EDIT]
PA Bear [MS MVP] wrote: .... [REBOOT INTO SAFE MODE (http://www.bleepingcomputer.com/tuto...utorial61.html) THEN...] Right-click on My Computer (on your desktop) | Properties | Advanced | Startup and recovery | Settings | System Failure | Make sure the first 2 options here are checked but that "Automatically restart" is NOT checked | OK your way out and reboot [INTO NORMAL (WINDOWS) MODE.] Instead of continually rebooting, you should now see a BSOD showing a STOP error: What's the STOP error number? |
#13
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Glitch When Updating
[EDIT] PA Bear [MS MVP] wrote: .... [REBOOT INTO SAFE MODE (http://www.bleepingcomputer.com/tuto...utorial61.html) THEN...] Right-click on My Computer (on your desktop) | Properties | Advanced | Startup and recovery | Settings | System Failure | Make sure the first 2 options here are checked but that "Automatically restart" is NOT checked | OK your way out and reboot [INTO NORMAL (WINDOWS) MODE.] Instead of continually rebooting, you should now see a BSOD showing a STOP error: What's the STOP error number? |
#14
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Glitch When Updating
Tried again this am, here are my steps and results.
Gateway Recovery Disk: (first the CD drive has to be manually opened for some reason). "R" for recovery: Error: File fastfat.sys caused unexpected error (32768) @ line 5025 in \xpspl\base\boot\setup\setup.c Win XP Pro SP 1A installation disk (came with computer). Windows Setup Screen "R" for recovery console Took me to c:\Windows\ screen Can run dir, but looks like it only is giving me the files on the CD not the actual hard drive. Been a long time since I've been at a screen prompt, so wasn't sure what to try from here. That's where it's sitting right now at a C prompt Anytime I try to run "Safe Mode"; "Last known good config", etc it shows the basic files being ran, and then it just reboots back to that screen "Windows did not shut down properly......." Thank you so much for attempting to help. Jamie "Daave" wrote in message ... Jamie W wrote: My daughter's computer was recently doing an update. We were at the point where the computer was rebooting and had the screen "do not turn off your computer, updating......" etc. Unfortunately, our ISP went out at that time, and the computer was left in that limbo for over 24 hours. I finally just hit the power button to turn it off, and now when we turn it on it is in a continual loop of rebooting itself. I've tried putting in the Windows disk and it reads it okay, and will get so far to reinstall, but then it does the same thing and reboots itself. I don't know what to try at this point. I'd really like to not lose everything on her hard drive if possible. Any suggestions welcome. LOL I see you originally posted to the Help and Support newsgroup, which is no longer being carried on the MS news server! Here was my response: Please describe the "Windows disk." Is it an actual Windows XP installation CD (and if so, what SP level?) or something else? What does the phrase "will get so far to reinstall" mean? What exactly did you do? Were you trying to use the Recovery Console? Were you trying to perform a Repair Install? Please include as many details as possible in your next post. __________ Information from ESET NOD32 Antivirus, version of virus signature database 5250 (20100704) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 5250 (20100704) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com |
#15
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Glitch When Updating
Tried again this am, here are my steps and results. Gateway Recovery Disk: (first the CD drive has to be manually opened for some reason). "R" for recovery: Error: File fastfat.sys caused unexpected error (32768) @ line 5025 in \xpspl\base\boot\setup\setup.c Win XP Pro SP 1A installation disk (came with computer). Windows Setup Screen "R" for recovery console Took me to c:\Windows\ screen Can run dir, but looks like it only is giving me the files on the CD not the actual hard drive. Been a long time since I've been at a screen prompt, so wasn't sure what to try from here. That's where it's sitting right now at a C prompt Anytime I try to run "Safe Mode"; "Last known good config", etc it shows the basic files being ran, and then it just reboots back to that screen "Windows did not shut down properly......." Thank you so much for attempting to help. Jamie "Daave" wrote in message ... Jamie W wrote: My daughter's computer was recently doing an update. We were at the point where the computer was rebooting and had the screen "do not turn off your computer, updating......" etc. Unfortunately, our ISP went out at that time, and the computer was left in that limbo for over 24 hours. I finally just hit the power button to turn it off, and now when we turn it on it is in a continual loop of rebooting itself. I've tried putting in the Windows disk and it reads it okay, and will get so far to reinstall, but then it does the same thing and reboots itself. I don't know what to try at this point. I'd really like to not lose everything on her hard drive if possible. Any suggestions welcome. LOL I see you originally posted to the Help and Support newsgroup, which is no longer being carried on the MS news server! Here was my response: Please describe the "Windows disk." Is it an actual Windows XP installation CD (and if so, what SP level?) or something else? What does the phrase "will get so far to reinstall" mean? What exactly did you do? Were you trying to use the Recovery Console? Were you trying to perform a Repair Install? Please include as many details as possible in your next post. __________ Information from ESET NOD32 Antivirus, version of virus signature database 5250 (20100704) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 5250 (20100704) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com |
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