Glitch When Updating

My daughter's computer was recently doing an update. We were at the point
where the computer was rebooting and had the screen "do not turn off your
computer, updating......" etc. Unfortunately, our ISP went out at that
time, and the computer was left in that limbo for over 24 hours. I finally
just hit the power button to turn it off, and now when we turn it on it is
in a continual loop of rebooting itself. I've tried putting in the Windows
disk and it reads it okay, and will get so far to reinstall, but then it
does the same thing and reboots itself.

I don't know what to try at this point. I'd really like to not lose
everything on her hard drive if possible. Any suggestions welcome.


--
"There is more treasure in books than in all the pirates' loot on Treasure
Island, and, best of all, you can enjoy these riches every day of your
life."
Walt Disney.


__________ Information from ESET NOD32 Antivirus, version of virus signature database 5248 (20100703) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com

Jamie W wrote:
My daughter's computer was recently doing an update. We were at the
point where the computer was rebooting and had the screen "do not
turn off your computer, updating......" etc. Unfortunately, our ISP
went out at that time, and the computer was left in that limbo for
over 24 hours. I finally just hit the power button to turn it off,
and now when we turn it on it is in a continual loop of rebooting
itself. I've tried putting in the Windows disk and it reads it okay,
and will get so far to reinstall, but then it does the same thing and
reboots itself.
I don't know what to try at this point. I'd really like to not lose
everything on her hard drive if possible. Any suggestions welcome.

LOL

I see you originally posted to the Help and Support newsgroup, which is
no longer being carried on the MS news server!

Here was my response:

Please describe the "Windows disk." Is it an actual Windows XP
installation CD (and if so, what SP level?) or something else?

What does the phrase "will get so far to reinstall" mean? What exactly
did you do? Were you trying to use the Recovery Console? Were you trying
to perform a Repair Install? Please include as many details as possible
in your next post.

Jamie W wrote:
My daughter's computer was recently doing an update. We were at the
point where the computer was rebooting and had the screen "do not
turn off your computer, updating......" etc. Unfortunately, our ISP
went out at that time, and the computer was left in that limbo for
over 24 hours. I finally just hit the power button to turn it off,
and now when we turn it on it is in a continual loop of rebooting
itself. I've tried putting in the Windows disk and it reads it okay,
and will get so far to reinstall, but then it does the same thing and
reboots itself.
I don't know what to try at this point. I'd really like to not lose
everything on her hard drive if possible. Any suggestions welcome.

LOL

I see you originally posted to the Help and Support newsgroup, which is
no longer being carried on the MS news server!

Here was my response:

Please describe the "Windows disk." Is it an actual Windows XP
installation CD (and if so, what SP level?) or something else?

What does the phrase "will get so far to reinstall" mean? What exactly
did you do? Were you trying to use the Recovery Console? Were you trying
to perform a Repair Install? Please include as many details as possible
in your next post.

Is WinXP SP3 installed?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?

Right-click on My Computer (on your desktop) | Properties | Advanced |
Startup and recovery | Settings | System Failure | Make sure the first 2
options here are checked but that "Automatically restart" is NOT checked |
OK your way out and reboot.

Instead of continually rebooting, you should now see a BSOD showing a STOP
error: What's the STOP error number?

Jamie W wrote:
My daughter's computer was recently doing an update. We were at the point
where the computer was rebooting and had the screen "do not turn off your
computer, updating......" etc. Unfortunately, our ISP went out at that
time, and the computer was left in that limbo for over 24 hours. I
finally
just hit the power button to turn it off, and now when we turn it on it is
in a continual loop of rebooting itself. I've tried putting in the
Windows
disk and it reads it okay, and will get so far to reinstall, but then it
does the same thing and reboots itself.

I don't know what to try at this point. I'd really like to not lose
everything on her hard drive if possible. Any suggestions welcome.

Is WinXP SP3 installed?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?

Right-click on My Computer (on your desktop) | Properties | Advanced |
Startup and recovery | Settings | System Failure | Make sure the first 2
options here are checked but that "Automatically restart" is NOT checked |
OK your way out and reboot.

Instead of continually rebooting, you should now see a BSOD showing a STOP
error: What's the STOP error number?

Jamie W wrote:
My daughter's computer was recently doing an update. We were at the point
where the computer was rebooting and had the screen "do not turn off your
computer, updating......" etc. Unfortunately, our ISP went out at that
time, and the computer was left in that limbo for over 24 hours. I
finally
just hit the power button to turn it off, and now when we turn it on it is
in a continual loop of rebooting itself. I've tried putting in the
Windows
disk and it reads it okay, and will get so far to reinstall, but then it
does the same thing and reboots itself.

I don't know what to try at this point. I'd really like to not lose
everything on her hard drive if possible. Any suggestions welcome.

Hello Jamie,

See if this sugesstion can help you:

http://blogs.msdn.com/tim_rains/archive/2004/11/15/257877.aspx

If you find the answer to your problem, please let us know! Hopefully
someone else can benefit from your solution.
-=-


"Jamie W" wrote:

My daughter's computer was recently doing an update. We were at the point
where the computer was rebooting and had the screen "do not turn off your
computer, updating......" etc. Unfortunately, our ISP went out at that
time, and the computer was left in that limbo for over 24 hours. I finally
just hit the power button to turn it off, and now when we turn it on it is
in a continual loop of rebooting itself. I've tried putting in the Windows
disk and it reads it okay, and will get so far to reinstall, but then it
does the same thing and reboots itself.

I don't know what to try at this point. I'd really like to not lose
everything on her hard drive if possible. Any suggestions welcome.


--
"There is more treasure in books than in all the pirates' loot on Treasure
Island, and, best of all, you can enjoy these riches every day of your
life."
Walt Disney.


__________ Information from ESET NOD32 Antivirus, version of virus signature database 5248 (20100703) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com



.

Hello Jamie,

See if this sugesstion can help you:

http://blogs.msdn.com/tim_rains/archive/2004/11/15/257877.aspx

If you find the answer to your problem, please let us know! Hopefully
someone else can benefit from your solution.
-=-


"Jamie W" wrote:

My daughter's computer was recently doing an update. We were at the point
where the computer was rebooting and had the screen "do not turn off your
computer, updating......" etc. Unfortunately, our ISP went out at that
time, and the computer was left in that limbo for over 24 hours. I finally
just hit the power button to turn it off, and now when we turn it on it is
in a continual loop of rebooting itself. I've tried putting in the Windows
disk and it reads it okay, and will get so far to reinstall, but then it
does the same thing and reboots itself.

I don't know what to try at this point. I'd really like to not lose
everything on her hard drive if possible. Any suggestions welcome.


--
"There is more treasure in books than in all the pirates' loot on Treasure
Island, and, best of all, you can enjoy these riches every day of your
life."
Walt Disney.


__________ Information from ESET NOD32 Antivirus, version of virus signature database 5248 (20100703) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com



.

If it is continually rebooting he is probably unable to do as you
suggest below.


Right-click on My Computer (on your desktop) | Properties | Advanced |
Startup and recovery | Settings | System Failure | Make sure the first 2
options here are checked but that "Automatically restart" is NOT checked |
OK your way out and reboot.

Instead of continually rebooting, you should now see a BSOD showing a STOP
error: What's the STOP error number?


My daughter's computer was recently doing an update. We were at the point
where the computer was rebooting and had the screen "do not turn off your
computer, updating......" etc. Unfortunately, our ISP went out at that
time, and the computer was left in that limbo for over 24 hours. I
finally
just hit the power button to turn it off, and now when we turn it on it is
in a continual loop of rebooting itself. I've tried putting in the
Windows
disk and it reads it okay, and will get so far to reinstall, but then it
does the same thing and reboots itself.

I don't know what to try at this point. I'd really like to not lose
everything on her hard drive if possible. Any suggestions welcome.

If it is continually rebooting he is probably unable to do as you
suggest below.


Right-click on My Computer (on your desktop) | Properties | Advanced |
Startup and recovery | Settings | System Failure | Make sure the first 2
options here are checked but that "Automatically restart" is NOT checked |
OK your way out and reboot.

Instead of continually rebooting, you should now see a BSOD showing a STOP
error: What's the STOP error number?


My daughter's computer was recently doing an update. We were at the point
where the computer was rebooting and had the screen "do not turn off your
computer, updating......" etc. Unfortunately, our ISP went out at that
time, and the computer was left in that limbo for over 24 hours. I
finally
just hit the power button to turn it off, and now when we turn it on it is
in a continual loop of rebooting itself. I've tried putting in the
Windows
disk and it reads it okay, and will get so far to reinstall, but then it
does the same thing and reboots itself.

I don't know what to try at this point. I'd really like to not lose
everything on her hard drive if possible. Any suggestions welcome.

Oops!

kraut wrote:
If it is continually rebooting he is probably unable to do as you
suggest below.


Right-click on My Computer (on your desktop) | Properties | Advanced |
Startup and recovery | Settings | System Failure | Make sure the first 2
options here are checked but that "Automatically restart" is NOT checked
|
OK your way out and reboot.

Instead of continually rebooting, you should now see a BSOD showing a
STOP
error: What's the STOP error number?


My daughter's computer was recently doing an update. We were at the
point
where the computer was rebooting and had the screen "do not turn off
your
computer, updating......" etc. Unfortunately, our ISP went out at that
time, and the computer was left in that limbo for over 24 hours. I
finally
just hit the power button to turn it off, and now when we turn it on it
is
in a continual loop of rebooting itself. I've tried putting in the
Windows
disk and it reads it okay, and will get so far to reinstall, but then it
does the same thing and reboots itself.

I don't know what to try at this point. I'd really like to not lose
everything on her hard drive if possible. Any suggestions welcome.

Oops!

kraut wrote:
If it is continually rebooting he is probably unable to do as you
suggest below.


Right-click on My Computer (on your desktop) | Properties | Advanced |
Startup and recovery | Settings | System Failure | Make sure the first 2
options here are checked but that "Automatically restart" is NOT checked
|
OK your way out and reboot.

Instead of continually rebooting, you should now see a BSOD showing a
STOP
error: What's the STOP error number?


My daughter's computer was recently doing an update. We were at the
point
where the computer was rebooting and had the screen "do not turn off
your
computer, updating......" etc. Unfortunately, our ISP went out at that
time, and the computer was left in that limbo for over 24 hours. I
finally
just hit the power button to turn it off, and now when we turn it on it
is
in a continual loop of rebooting itself. I've tried putting in the
Windows
disk and it reads it okay, and will get so far to reinstall, but then it
does the same thing and reboots itself.

I don't know what to try at this point. I'd really like to not lose
everything on her hard drive if possible. Any suggestions welcome.

[EDIT]

PA Bear [MS MVP] wrote:
....
[REBOOT INTO SAFE MODE
(http://www.bleepingcomputer.com/tuto...utorial61.html) THEN...]
Right-click on My Computer (on your desktop) | Properties | Advanced |
Startup and recovery | Settings | System Failure | Make sure the first 2
options here are checked but that "Automatically restart" is NOT checked |
OK your way out and reboot [INTO NORMAL (WINDOWS) MODE.]

Instead of continually rebooting, you should now see a BSOD showing a STOP
error: What's the STOP error number?

[EDIT]

PA Bear [MS MVP] wrote:
....
[REBOOT INTO SAFE MODE
(http://www.bleepingcomputer.com/tuto...utorial61.html) THEN...]
Right-click on My Computer (on your desktop) | Properties | Advanced |
Startup and recovery | Settings | System Failure | Make sure the first 2
options here are checked but that "Automatically restart" is NOT checked |
OK your way out and reboot [INTO NORMAL (WINDOWS) MODE.]

Instead of continually rebooting, you should now see a BSOD showing a STOP
error: What's the STOP error number?

Tried again this am, here are my steps and results.

Gateway Recovery Disk: (first the CD drive has to be manually opened for
some reason). "R" for recovery: Error:
File fastfat.sys caused unexpected error (32768) @ line 5025 in
\xpspl\base\boot\setup\setup.c

Win XP Pro SP 1A installation disk (came with computer). Windows Setup
Screen "R" for recovery console
Took me to c:\Windows\ screen

Can run dir, but looks like it only is giving me the files on the CD not the
actual hard drive. Been a long time since I've been at a screen prompt, so
wasn't sure what to try from here. That's where it's sitting right now at a
C prompt

Anytime I try to run "Safe Mode"; "Last known good config", etc it shows the
basic files being ran, and then it just reboots back to that screen "Windows
did not shut down properly......."

Thank you so much for attempting to help. Jamie



"Daave" wrote in message
...
Jamie W wrote:
My daughter's computer was recently doing an update. We were at the
point where the computer was rebooting and had the screen "do not
turn off your computer, updating......" etc. Unfortunately, our ISP
went out at that time, and the computer was left in that limbo for
over 24 hours. I finally just hit the power button to turn it off,
and now when we turn it on it is in a continual loop of rebooting
itself. I've tried putting in the Windows disk and it reads it okay,
and will get so far to reinstall, but then it does the same thing and
reboots itself.
I don't know what to try at this point. I'd really like to not lose
everything on her hard drive if possible. Any suggestions welcome.

LOL

I see you originally posted to the Help and Support newsgroup, which is no
longer being carried on the MS news server!

Here was my response:

Please describe the "Windows disk." Is it an actual Windows XP
installation CD (and if so, what SP level?) or something else?

What does the phrase "will get so far to reinstall" mean? What exactly
did you do? Were you trying to use the Recovery Console? Were you trying
to perform a Repair Install? Please include as many details as possible
in your next post.


__________ Information from ESET NOD32 Antivirus, version of virus
signature database 5250 (20100704) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com





__________ Information from ESET NOD32 Antivirus, version of virus signature database 5250 (20100704) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com

Tried again this am, here are my steps and results.

Gateway Recovery Disk: (first the CD drive has to be manually opened for
some reason). "R" for recovery: Error:
File fastfat.sys caused unexpected error (32768) @ line 5025 in
\xpspl\base\boot\setup\setup.c

Win XP Pro SP 1A installation disk (came with computer). Windows Setup
Screen "R" for recovery console
Took me to c:\Windows\ screen

Can run dir, but looks like it only is giving me the files on the CD not the
actual hard drive. Been a long time since I've been at a screen prompt, so
wasn't sure what to try from here. That's where it's sitting right now at a
C prompt

Anytime I try to run "Safe Mode"; "Last known good config", etc it shows the
basic files being ran, and then it just reboots back to that screen "Windows
did not shut down properly......."

Thank you so much for attempting to help. Jamie



"Daave" wrote in message
...
Jamie W wrote:
My daughter's computer was recently doing an update. We were at the
point where the computer was rebooting and had the screen "do not
turn off your computer, updating......" etc. Unfortunately, our ISP
went out at that time, and the computer was left in that limbo for
over 24 hours. I finally just hit the power button to turn it off,
and now when we turn it on it is in a continual loop of rebooting
itself. I've tried putting in the Windows disk and it reads it okay,
and will get so far to reinstall, but then it does the same thing and
reboots itself.
I don't know what to try at this point. I'd really like to not lose
everything on her hard drive if possible. Any suggestions welcome.

LOL

I see you originally posted to the Help and Support newsgroup, which is no
longer being carried on the MS news server!

Here was my response:

Please describe the "Windows disk." Is it an actual Windows XP
installation CD (and if so, what SP level?) or something else?

What does the phrase "will get so far to reinstall" mean? What exactly
did you do? Were you trying to use the Recovery Console? Were you trying
to perform a Repair Install? Please include as many details as possible
in your next post.


__________ Information from ESET NOD32 Antivirus, version of virus
signature database 5250 (20100704) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com





__________ Information from ESET NOD32 Antivirus, version of virus signature database 5250 (20100704) __________

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com