Glance Speed Boost

I had a look at the Windows 10 update thing before I removed it and in
the compatibility check the only problem reported was Glance Speed Boost
which it said may cause problems.

A bit of web research showed it 'may' have installed with Google Chrome,
unlikely as I wouldn't let that anywhere near my PC, or with Firefox.

I do have an Nvidia graphics card which could also have installed it,
otherwise there was not a lot of information about it that I could
understand.

Has anyone any experience of the program and would it be safe to remove
it or not, the only way I could find to do so was in the registry so I'm
a bit reluctant to mess in there without any firm knowledge.

Thanks in advance.

Mike

--
Michael Swift We do not regard Englishmen as foreigners.
Kirkheaton We look on them only as rather mad Norwegians.
Yorkshire Halvard Lange

Mike Swift wrote:
I had a look at the Windows 10 update thing before I removed it and in
the compatibility check the only problem reported was Glance Speed Boost
which it said may cause problems.

A bit of web research showed it 'may' have installed with Google Chrome,
unlikely as I wouldn't let that anywhere near my PC, or with Firefox.

I do have an Nvidia graphics card which could also have installed it,
otherwise there was not a lot of information about it that I could
understand.

Has anyone any experience of the program and would it be safe to remove
it or not, the only way I could find to do so was in the registry so I'm
a bit reluctant to mess in there without any firm knowledge.

Thanks in advance.

Mike


glancedrv.sys is owned by "Glance Networks Inc".

See if a matching item shows up in Programs and Features
(the equiv of Add/Remove Programs of old).

This implies a boosting or caching scheme, maybe installed
by your ISP software package.

While it could be a PUP, I can find no reliable information
that it is related to Adware.

In general I do not recommend executing the ISP software
package. When dealing with a new ISP, ask around how to
work around whatever roadblocks and cruft they're using,
for best results.

I tried entering glancedrv.sys in a search against

site:dslreports.com

and didn't get a result. So if this software is networking
related, and has become a topic of discussion, it's
almost "invisible". Only the "repair my PC" sites list
it, and they also list my grandmother as "something
slowing the PC". So the salting those companies have
done, of the search engines, creates a great deal of noise
preventing actual discussions from burbling to the top
of the search results.

You could try using DependencyWalker on the file, and
see what routines it hooks or is associated with. This
would help confirm it is network related.

http://en.wikipedia.org/wiki/Dependency_Walker

You can also upload your copy of glancedrv.sys to

http://www.virustotal.com

While it is mainly a virus scanning service, it also
has a tab that shows the subsystems it uses. Not all
attempts to use Virustotal give "harvest gold", but
you might get a hint about it by using that.

Glancedrv.sys runs as a Service, and if you really
needed to remove it, and there was no uninstaller,
more "hammers" exist for dealing with it. If it
was actual adware, it would just put itself back
(as good adware uses multiple vectors to repair damage). .

Paul

In article , Paul writes
glancedrv.sys is owned by "Glance Networks Inc".

See if a matching item shows up in Programs and Features
(the equiv of Add/Remove Programs of old).

This implies a boosting or caching scheme, maybe installed
by your ISP software package.

While it could be a PUP, I can find no reliable information
that it is related to Adware.

In general I do not recommend executing the ISP software
package. When dealing with a new ISP, ask around how to
work around whatever roadblocks and cruft they're using,
for best results.


I'm with Virgin Media cable broadband connecting wirelessly from
computer to modem, as far as I'm aware I don't have any VM software
installed though the USB receiver might have added something.

I tried entering glancedrv.sys in a search against

site:dslreports.com

and didn't get a result. So if this software is networking
related, and has become a topic of discussion, it's
almost "invisible". Only the "repair my PC" sites list
it, and they also list my grandmother as "something
slowing the PC". So the salting those companies have
done, of the search engines, creates a great deal of noise
preventing actual discussions from burbling to the top
of the search results.

You could try using DependencyWalker on the file, and
see what routines it hooks or is associated with. This
would help confirm it is network related.

http://en.wikipedia.org/wiki/Dependency_Walker

You can also upload your copy of glancedrv.sys to

http://www.virustotal.com

While it is mainly a virus scanning service, it also
has a tab that shows the subsystems it uses. Not all
attempts to use Virustotal give "harvest gold", but
you might get a hint about it by using that.

Glancedrv.sys runs as a Service, and if you really
needed to remove it, and there was no uninstaller,
more "hammers" exist for dealing with it. If it
was actual adware, it would just put itself back
(as good adware uses multiple vectors to repair damage). .


Thanks for the reply and research, there was a folder with several items
in it which I removed but it still showed as a possible problem in the
Windows 10 computability check, even after a re-boot, there was nothing
in Programs and Features or Revo uninstall.

I guess since it doesn't appear to be causing trouble at this moment
I'll leave it be, thanks again.

Mike

--
Michael Swift We do not regard Englishmen as foreigners.
Kirkheaton We look on them only as rather mad Norwegians.
Yorkshire Halvard Lange

I had a look at the Windows 10 update thing before I removed it and in
the compatibility check the only problem reported was Glance Speed Boost
which it said may cause problems.

A bit of web research showed it 'may' have installed with Google Chrome,
unlikely as I wouldn't let that anywhere near my PC, or with Firefox.

I do have an Nvidia graphics card which could also have installed it,
otherwise there was not a lot of information about it that I could
understand.

Has anyone any experience of the program and would it be safe to remove
it or not, the only way I could find to do so was in the registry so I'm
a bit reluctant to mess in there without any firm knowledge.

My workhorse PC is a Dell XPS 8700 running Windows 7 Home Premium. The video card is an NVidia GeForce GTX 645. When Microsoft asked me if I wanted to sign up for Windows 10, it ran a compatibility checker and found three potential problems. One item it found was "Glance Speed Boost". I'd never heard of the product before, so I did some investigating.

I first found an application (called "Glance29") in the Programs & Features Control Panel. More worrisome, I found a second and unexpected entry in Device Manager under Display adapters named "Glance Speed Boost". I'm 100% certain that wasn't there a few months ago, the last time I visited Device Manager.

Thinking back over the past few months, the only incident I could remember that might have resulted in the Glance software being installed started with a call to my ISP, Time-Warner, about a minor issue I was having with my Internet connection. To make a long story short, the tech on the phone told me the easiest way to resolve my issue was for him to establish a remote connection to my PC so he could do his "magic". He had me install some remote connection software, the name of which escapes me (I'm fairly sure the installer didn't have the word "Glance" in it, but that doesn't prove anything). He took over my PC and made some changes that I could have made a lot faster if he'd just told me what needed changed.

Anyway, based on my investigation I couldn't see any benefit to having either the application or the device driver installed. I went to Device Driver and uninstalled Glance Speed Boost, then went to Programs & Features and uninstalled Glance29. I rebooted the PC, and the reboot appeared normal. Then, about 5 minutes later, the PC suffered its first-ever BSOD in almost two years. The error message said something about DRIVER_POWER_STATE_FAILURE. After the mandatory reboot, I looked up that error, and most advice I read suggested reinstalling the video drivers. I downloaded the latest video drivers from the NVidia Web site and installed them, checking "Clean Install" to make sure I eliminated any corrupted files.

That was three days ago, and the PC has been running smoothly since then. I thought I should post the details about my experience as a warning that uninstalling the Glance Speed Boost video driver might also require re-installing your main video drivers. I would be interested in learning about others' experience, especially if they also have NVidia video cards.

--Larry

Originally Posted by larryc43230

Thinking back over the past few months, the only incident I could remember that might have resulted in the Glance software being installed started with a call to my ISP, Time-Warner, about a minor issue I was having with my Internet connection. To make a long story short, the tech on the phone told me the easiest way to resolve my issue was for him to establish a remote connection to my PC so he could do his "magic". He had me install some remote connection software, the name of which escapes me (I'm fairly sure the installer didn't have the word "Glance" in it, but that doesn't prove anything). He took over my PC and made some changes that I could have made a lot faster if he'd just told me what needed changed.

I've just discovered that installing the latest version of Family Tree Maker, published by Ancestry.com, also installs this package without asking for permission. There appear to be multiple ways for one to wind up with the Glance software and not know it until it's too late.

--Larry

Originally Posted by Ken1943

On Sat, 6 Jun 2015 16:30:51 +0100, larryc43230

I have two nvidia cards and that program is not there. Over the years, I
never had Nvidia install anything extra like that.

KenW

NVidia absolutely did not install either the Glance Speed Boost device driver or the Glance29 application on my PC, either. The Glance package was installed much later, either by a Time-Warner tech support person or by the Family Tree Maker installer (very likely both, in my case).

--Larry

Originally Posted by larryc43230

NVidia absolutely did not install either the Glance Speed Boost device driver or the Glance29 application on my PC, either. The Glance package was installed much later, either by a Time-Warner tech support person or by the Family Tree Maker installer (very likely both, in my case).

--Larry

I mentioned NVidia only because, at least in my case, the Glance software and driver package appears to conflict with the drivers for my NVidia video card.

--Larry

Stormin' Norman wrote:
On Sat, 6 Jun 2015 17:14:45 +0100, larryc43230
wrote:

larryc43230;3632797 Wrote:
Thinking back over the past few months, the only incident I could
remember that might have resulted in the Glance software being installed
started with a call to my ISP, Time-Warner, about a minor issue I was
having with my Internet connection. To make a long story short, the tech
on the phone told me the easiest way to resolve my issue was for him to
establish a remote connection to my PC so he could do his "magic". He
had me install some remote connection software, the name of which
escapes me (I'm fairly sure the installer didn't have the word "Glance"
in it, but that doesn't prove anything). He took over my PC and made
some changes that I could have made a lot faster if he'd just told me
what needed changed.
I've just discovered that installing the latest version of Family Tree
Maker, published by Ancestry.com, also installs this package without
asking for permission. There appear to be multiple ways for one to wind
up with the Glance software and not know it until it's too late.

--Larry


I was just writing a post that said the same thing. I encountered this last year
with FTM.

They're in the US. Drive over and ask them :-)

1167 Massachusetts Ave. Arlington, MA 02476

You wouldn't expect a web page to explain in plain
English, what their products do. And in that respect,
they didn't disappoint me.

OK, here's a snippet.

http://ww2.glance.net/products/screen-sharing/

"Show/control the customer screen

With permission, Glance Screen Sharing also enables agents
to view and control the customer screen or quickly toggle
between viewing and showing.
"

So in a way, it's similar to TeamViewer for that one function.

Paul

In article , Stormin' Norman
writes
I was just writing a post that said the same thing. I encountered this last year
with FTM.

That's a common link, I upgraded FTM from 2011 to 2014 a few months ago,
I've never had any problems since, it was only the Windows 10 check that
threw up the 'problem'.

Mike

--
Michael Swift We do not regard Englishmen as foreigners.
Kirkheaton We look on them only as rather mad Norwegians.
Yorkshire Halvard Lange