New Box no sleep

New computer not sleeping?, running win 10 64 pro. When I set it to
sleep, The monitor shuts off, the keyboard and mouse do the same.
Computer itself (desktop) stays on and fans are turning. Router also
shows that the pc is sleeping After waiting a few minutes for the pc to
go dark and the fans to stop (it does not) I have tried to move or click
the mouse and or keyboard and nothing happens without a hard restart.
Cannot seem to figure out why. I have tried for hrs digging through
different settings and to no avail. I have tried power cfg -h on and -h
off and still. Tried power options, usb settings and cannot seem to find
what is needed. Any help would be appreciated greatly.

Specs are
Asus Rog Strix 270g motherboard
Intel core i7 7700k
32gigs ram
Nvidia turbo 1070 graphics card

On 8/19/2017 5:30 PM, Drew wrote:
New computer not sleeping?, running win 10 64 pro. When I set it to
sleep, The monitor shuts off, the keyboard and mouse do the same.
Computer itself (desktop) stays on and fans are turning. Router also
shows that the pc is sleepingÂ* After waiting a few minutes for the pc to
go dark and the fans to stop (it does not) I have tried to move or click
the mouse and or keyboard and nothing happens without a hard restart.
Cannot seem to figure out why. I have tried for hrs digging through
different settings and to no avail. I have tried power cfg -h on and -h
off and still. Tried power options, usb settings and cannot seem to find
what is needed. Any help would be appreciated greatly.

Specs are
Asus Rog Strix 270g motherboard
Intel core i7 7700k
32gigs ram
Nvidia turbo 1070 graphics card

Ok . went with Pauls suggestion with powercfg -available sleepstates.
s0 not available
s1 not available
s2 not available
s3 standby,hibernate, hybrid and fast startup is available but when I
hit the start, then power, then sleep. all shuts off except fans, leds,
etc. all usb's, monitor, network, etc are off. I will be danged if I can
find the right setting in the bios or anywhere for that fact.

Drew wrote:

New computer not sleeping?, running win 10 64 pro. When I set it to
sleep, The monitor shuts off, the keyboard and mouse do the same.
Computer itself (desktop) stays on and fans are turning. Router also
shows that the pc is sleeping After waiting a few minutes for the pc to
go dark and the fans to stop (it does not) I have tried to move or click
the mouse and or keyboard and nothing happens without a hard restart.
Cannot seem to figure out why. I have tried for hrs digging through
different settings and to no avail. I have tried power cfg -h on and -h
off and still. Tried power options, usb settings and cannot seem to find
what is needed. Any help would be appreciated greatly.

Specs are
Asus Rog Strix 270g motherboard
Intel core i7 7700k
32gigs ram
Nvidia turbo 1070 graphics card

Did you check the power saving settings in the BIOS/UEFI?

Drew wrote:
New computer not sleeping?, running win 10 64 pro. When I set it to
sleep, The monitor shuts off, the keyboard and mouse do the same.
Computer itself (desktop) stays on and fans are turning. Router also
shows that the pc is sleeping After waiting a few minutes for the pc to
go dark and the fans to stop (it does not) I have tried to move or click
the mouse and or keyboard and nothing happens without a hard restart.
Cannot seem to figure out why. I have tried for hrs digging through
different settings and to no avail. I have tried power cfg -h on and -h
off and still. Tried power options, usb settings and cannot seem to find
what is needed. Any help would be appreciated greatly.

Specs are
Asus Rog Strix 270g motherboard
Intel core i7 7700k
32gigs ram
Nvidia turbo 1070 graphics card

https://technet.microsoft.com/en-us/...(v=ws.10).aspx

# Quite possibly, this would benefit from an administrator command prompt

powercfg -availablesleepstates

There may be little hints in the output, as to what is wrong.

Paul

Drew wrote:
On 8/19/2017 5:30 PM, Drew wrote:
New computer not sleeping?, running win 10 64 pro. When I set it to
sleep, The monitor shuts off, the keyboard and mouse do the same.
Computer itself (desktop) stays on and fans are turning. Router also
shows that the pc is sleeping After waiting a few minutes for the pc
to go dark and the fans to stop (it does not) I have tried to move or
click the mouse and or keyboard and nothing happens without a hard
restart. Cannot seem to figure out why. I have tried for hrs digging
through different settings and to no avail. I have tried power cfg -h
on and -h off and still. Tried power options, usb settings and cannot
seem to find what is needed. Any help would be appreciated greatly.

Specs are
Asus Rog Strix 270g motherboard
Intel core i7 7700k
32gigs ram
Nvidia turbo 1070 graphics card

Ok . went with Pauls suggestion with powercfg -available sleepstates.
s0 not available
s1 not available
s2 not available
s3 standby,hibernate, hybrid and fast startup is available but when I
hit the start, then power, then sleep. all shuts off except fans, leds,
etc. all usb's, monitor, network, etc are off. I will be danged if I can
find the right setting in the bios or anywhere for that fact.

Interesting.

And I thought you might have been entering S1.

But instead, you were in "limbo".

To me, this means the sleep process starts, and some
part of the system becomes cranky and says "No!".

It's OK for a piece of software to declare "I don't support sleep",
as then when you run "-available", it should print those
details, about a declared blockage.

Instead, something in the system really thinks it supports
sleep, when it actually doesn't.

*******

There are more commands here.

https://superuser.com/questions/5329...-automatically

powercfg /requests

powercfg -energy

So you're not done with powercfg just yet.

Paul

On Sat, 19 Aug 2017 17:30:50 -0600, Drew
wrote:

New computer not sleeping?, running win 10 64 pro. When I set it to
sleep, The monitor shuts off, the keyboard and mouse do the same.
Computer itself (desktop) stays on and fans are turning. Router also
shows that the pc is sleeping After waiting a few minutes for the pc to
go dark and the fans to stop (it does not) I have tried to move or click
the mouse and or keyboard and nothing happens without a hard restart.
Cannot seem to figure out why. I have tried for hrs digging through
different settings and to no avail. I have tried power cfg -h on and -h
off and still. Tried power options, usb settings and cannot seem to find
what is needed. Any help would be appreciated greatly.

Specs are
Asus Rog Strix 270g motherboard
Intel core i7 7700k
32gigs ram
Nvidia turbo 1070 graphics card

Is this a homebuilt computer? Are the fans plugged in where they should
be? That looks like a gaming motherboard. Is there anything in the BIOS
that affects sleep and/or fans?

Char Jackson wrote:
On Sat, 19 Aug 2017 17:30:50 -0600, Drew
wrote:

New computer not sleeping?, running win 10 64 pro. When I set it to
sleep, The monitor shuts off, the keyboard and mouse do the same.
Computer itself (desktop) stays on and fans are turning. Router also
shows that the pc is sleeping After waiting a few minutes for the pc to
go dark and the fans to stop (it does not) I have tried to move or click
the mouse and or keyboard and nothing happens without a hard restart.
Cannot seem to figure out why. I have tried for hrs digging through
different settings and to no avail. I have tried power cfg -h on and -h
off and still. Tried power options, usb settings and cannot seem to find
what is needed. Any help would be appreciated greatly.

Specs are
Asus Rog Strix 270g motherboard
Intel core i7 7700k
32gigs ram
Nvidia turbo 1070 graphics card

Is this a homebuilt computer? Are the fans plugged in where they should
be? That looks like a gaming motherboard. Is there anything in the BIOS
that affects sleep and/or fans?


There was a time when "S1, S3, S1&S3" was a popular thing to
adjust in the legacy BIOS. If that happened to be set incorrectly,
a person would need to use "dumppo" to do an "override".

Dumppo no longer works in Win10. Which means you won't have
to learn how to use it.

I noticed powercfg has an "override" option, but I haven't
checked out what it can override.

And I don't think that setting is in a UEFI BIOS any more.
As the OS provides all the adjustments you could ever need.
Both Linux or Windows can hammer the settings needed. So
we should gradually wave goodbye to dumppo, in the
rear view mirror.

Paul

On Sat, 19 Aug 2017 17:30:50 -0600, Drew
wrote:

New computer not sleeping?

I know the problem. You get obsessed with setting up your new
computer to be like your old one and you don't have time to sleep.

The answer is to schedule rest breaks, and stop when you seem
to be getting nowhere.

Paul wrote:

Char Jackson wrote:
On Sat, 19 Aug 2017 17:30:50 -0600, Drew
wrote:

New computer not sleeping?, running win 10 64 pro. When I set it to
sleep, The monitor shuts off, the keyboard and mouse do the same.
Computer itself (desktop) stays on and fans are turning. Router also
shows that the pc is sleeping After waiting a few minutes for the pc to
go dark and the fans to stop (it does not) I have tried to move or click
the mouse and or keyboard and nothing happens without a hard restart.
Cannot seem to figure out why. I have tried for hrs digging through
different settings and to no avail. I have tried power cfg -h on and -h
off and still. Tried power options, usb settings and cannot seem to find
what is needed. Any help would be appreciated greatly.

Specs are
Asus Rog Strix 270g motherboard
Intel core i7 7700k
32gigs ram
Nvidia turbo 1070 graphics card

Is this a homebuilt computer? Are the fans plugged in where they should
be? That looks like a gaming motherboard. Is there anything in the BIOS
that affects sleep and/or fans?


There was a time when "S1, S3, S1&S3" was a popular thing to
adjust in the legacy BIOS. If that happened to be set incorrectly,
a person would need to use "dumppo" to do an "override".

Dumppo no longer works in Win10. Which means you won't have
to learn how to use it.

I noticed powercfg has an "override" option, but I haven't
checked out what it can override.

And I don't think that setting is in a UEFI BIOS any more.
As the OS provides all the adjustments you could ever need.
Both Linux or Windows can hammer the settings needed. So
we should gradually wave goodbye to dumppo, in the
rear view mirror.

Paul

Since the hardware is responsible for regulating CPU temperature
*before* any OS can be loaded, and especially if no OS is loaded (drive
could be missing, dead, unreachable or no OS yet installed), there must
be controls in the BIOS/UEFI to have it control fan speed based on
temperature sensor(s).

http://dlcdnet.asus.com/pub/ASUS/mb/...B_20170406.pdf

Notice it has fan control. While the OS can issue commands to the BIOS
to regulate fan speed, the BIOS gets to override any such requests. If
the BIOS is configured to always run the fans at full speed then it
doesn't matter what the OS requests.

The manual also mentions differentiation between PWM (pulse width
modulation) and DC mode for controlling fan speed. PWM is used for
4-pin CPU fans and DC (voltage) for 3-pin CPU fans. With just 3 pins
(12VDC, ground, RPM), there is no direct control of the fan's speed.
Software (e.g., Speedfan) can effect PWM with some controllers by
changing the duty cycle of the voltage to the fan; i.e., some percentage
voltage on, the rest of the cycle with voltage off. I know that
Speedfan can help effect PWM via duty cycle of power cycling but only
with some controllers. Duty cycle is not linear to fan speed. That is,
a 50-50 duty cycle (on half the cycle, off the other half) does not
equate to half speed for the fan. The effect to average the voltage to
reduce it is akin to using a series resistor to slow the fan.

PWM does not alter voltage to the fan. Voltage is constant to the fan.
The PWM signal tells the fan the duty cycle but the fan changes its
speed, not because voltage to it was averaged to less voltage.

A 3-pin DC fan will have +12 VDC line, ground line, and sense (RPM)
output input. A 4-pin PWM fan will have +12 VDC and ground lines, a
sense (RPM) output, and a control (PWM) input. The PWM signal works
similar to duty cycling the input power but has the fan changing its
speed with a constant 12 VDC line.

The problem with DC fans is that duty cycle could be lowered so far that
the fan was incapable of spinning, and some BIOSes would trigger a
shutdown if they sensed zero RPM on the CPU fan. A good program using
power duty cycle to reduce voltage should set the fan to full speed upon
exit of the fan control software as a safety measure, like when
unloading Speedfan (but not if you kill it via taskkill.exe or using
Task Manager since the process is not shutdown to run its exit routine
but instead immediately killed).

While the OS can issue the same commands to the controller as can
Speedfan, it has no means of making a 3-pin fan into a 4-pin fan or
compensating for the wrong type of control configured in the BIOS.
Could be, for a home-built, the OP installed cheaper 3-pin DC fans, the
BIOS come pre-configured with PWM control, and the OS is trying to
control the fan using the wrong method. Could be the BIOS is configured
to always run the fan at full speed so the request from the OS gets
ignored.

"New computer" doesn't say if the OP bought a pre-built or bought the
components and built his own. Could be the pre-built has the wrong BIOS
settings for the type of fan(s) used. Could be the OP connected 4-pins
to 3-pin headers or used 3-pin fans (on 3- or 4-pin headers) and didn't
make the BIOS settings match.

Because the OP gave the make and model of the motherboard makes me
suspect that he jobbed the build himself but he used the wrong type of
fan or might've even got is misaligned on the header pins or he needs to
change the BIOS to match the type of fans that he actually installed.

On 8/20/2017 4:22 AM, VanguardLH wrote:
Paul wrote:

Char Jackson wrote:
On Sat, 19 Aug 2017 17:30:50 -0600, Drew
wrote:

New computer not sleeping?, running win 10 64 pro. When I set it to
sleep, The monitor shuts off, the keyboard and mouse do the same.
Computer itself (desktop) stays on and fans are turning. Router also
shows that the pc is sleeping After waiting a few minutes for the pc to
go dark and the fans to stop (it does not) I have tried to move or click
the mouse and or keyboard and nothing happens without a hard restart.
Cannot seem to figure out why. I have tried for hrs digging through
different settings and to no avail. I have tried power cfg -h on and -h
off and still. Tried power options, usb settings and cannot seem to find
what is needed. Any help would be appreciated greatly.

Specs are
Asus Rog Strix 270g motherboard
Intel core i7 7700k
32gigs ram
Nvidia turbo 1070 graphics card

Is this a homebuilt computer? Are the fans plugged in where they should
be? That looks like a gaming motherboard. Is there anything in the BIOS
that affects sleep and/or fans?


There was a time when "S1, S3, S1&S3" was a popular thing to
adjust in the legacy BIOS. If that happened to be set incorrectly,
a person would need to use "dumppo" to do an "override".

Dumppo no longer works in Win10. Which means you won't have
to learn how to use it.

I noticed powercfg has an "override" option, but I haven't
checked out what it can override.

And I don't think that setting is in a UEFI BIOS any more.
As the OS provides all the adjustments you could ever need.
Both Linux or Windows can hammer the settings needed. So
we should gradually wave goodbye to dumppo, in the
rear view mirror.

Paul

Since the hardware is responsible for regulating CPU temperature
*before* any OS can be loaded, and especially if no OS is loaded (drive
could be missing, dead, unreachable or no OS yet installed), there must
be controls in the BIOS/UEFI to have it control fan speed based on
temperature sensor(s).

http://dlcdnet.asus.com/pub/ASUS/mb/...B_20170406.pdf

Notice it has fan control. While the OS can issue commands to the BIOS
to regulate fan speed, the BIOS gets to override any such requests. If
the BIOS is configured to always run the fans at full speed then it
doesn't matter what the OS requests.

The manual also mentions differentiation between PWM (pulse width
modulation) and DC mode for controlling fan speed. PWM is used for
4-pin CPU fans and DC (voltage) for 3-pin CPU fans. With just 3 pins
(12VDC, ground, RPM), there is no direct control of the fan's speed.
Software (e.g., Speedfan) can effect PWM with some controllers by
changing the duty cycle of the voltage to the fan; i.e., some percentage
voltage on, the rest of the cycle with voltage off. I know that
Speedfan can help effect PWM via duty cycle of power cycling but only
with some controllers. Duty cycle is not linear to fan speed. That is,
a 50-50 duty cycle (on half the cycle, off the other half) does not
equate to half speed for the fan. The effect to average the voltage to
reduce it is akin to using a series resistor to slow the fan.

PWM does not alter voltage to the fan. Voltage is constant to the fan.
The PWM signal tells the fan the duty cycle but the fan changes its
speed, not because voltage to it was averaged to less voltage.

A 3-pin DC fan will have +12 VDC line, ground line, and sense (RPM)
output input. A 4-pin PWM fan will have +12 VDC and ground lines, a
sense (RPM) output, and a control (PWM) input. The PWM signal works
similar to duty cycling the input power but has the fan changing its
speed with a constant 12 VDC line.

The problem with DC fans is that duty cycle could be lowered so far that
the fan was incapable of spinning, and some BIOSes would trigger a
shutdown if they sensed zero RPM on the CPU fan. A good program using
power duty cycle to reduce voltage should set the fan to full speed upon
exit of the fan control software as a safety measure, like when
unloading Speedfan (but not if you kill it via taskkill.exe or using
Task Manager since the process is not shutdown to run its exit routine
but instead immediately killed).

While the OS can issue the same commands to the controller as can
Speedfan, it has no means of making a 3-pin fan into a 4-pin fan or
compensating for the wrong type of control configured in the BIOS.
Could be, for a home-built, the OP installed cheaper 3-pin DC fans, the
BIOS come pre-configured with PWM control, and the OS is trying to
control the fan using the wrong method. Could be the BIOS is configured
to always run the fan at full speed so the request from the OS gets
ignored.

"New computer" doesn't say if the OP bought a pre-built or bought the
components and built his own. Could be the pre-built has the wrong BIOS
settings for the type of fan(s) used. Could be the OP connected 4-pins
to 3-pin headers or used 3-pin fans (on 3- or 4-pin headers) and didn't
make the BIOS settings match.

Because the OP gave the make and model of the motherboard makes me
suspect that he jobbed the build himself but he used the wrong type of
fan or might've even got is misaligned on the header pins or he needs to
change the BIOS to match the type of fans that he actually installed.


VanguardLH, The computer was built by Xidax and I have not changed any
setting that I know of. Maybe just maybe they have a setting wrong.

Paul, I was up half the night using the powercfg -energy tool and there
was about 25 different settings and or problems that needed addressing
and a follow up test. Still no luck. I also noticed the ONLY way to shut
the computer off is by way of power switch on the computer. Any attempt
at a "software" shutdown does not work.

On 20/08/2017 12:28, Drew wrote:
The computer was built by Xidax

You could try leaving them a message here ...

https://www.xidax.com/

...... Bottom right hand corner of the page.

--
“Men occasionally stumble over the truth, but most of them pick
themselves up and hurry off as if nothing ever happened.� (Winston S.
Churchill)

Have you tried contacting 'support' (in green box) here?

https://www.xidax.com/lifetimewarranty

--
David B.

On 8/20/2017 8:16 AM, David B. wrote:
Have you tried contacting 'support' (in green box) here?

https://www.xidax.com/lifetimewarranty

Yes I have done that. Long time customer. They build great machines and
you cannot beat their warranty.

On 20/08/2017 15:40, Drew wrote:
On 8/20/2017 8:16 AM, David B. wrote:
Have you tried contacting 'support' (in green box) here?

https://www.xidax.com/lifetimewarranty

Yes I have done that. Long time customer. They build great machines and
you cannot beat their warranty.

So ..... how are they going to help you, Drew?

--
Regards,
David B.

On 8/20/2017 10:15 AM, David B. wrote:
On 20/08/2017 15:40, Drew wrote:
On 8/20/2017 8:16 AM, David B. wrote:
Have you tried contacting 'support' (in green box) here?

https://www.xidax.com/lifetimewarranty

Yes I have done that. Long time customer. They build great machines
and you cannot beat their warranty.

So ..... how are they going to help you, Drew?

It is Sunday and I am waiting for a real person to answer. I am sure
they will but as I said it is Sunday.