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Update for KB2949927 Fails to Install



 
 
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  #1  
Old October 16th 14, 01:52 AM posted to alt.windows7.general
David E. Ross[_2_]
external usenet poster
 
Posts: 1,035
Default Update for KB2949927 Fails to Install

I hope someone in Microsoft reads this.

KB2949927 is one of the security updates for Windows 7 that appeared in
the list shown by Windows Update for October. I tried twice today to
install it, first with the package of other Windows 7 security and
non-security updates (KB3000061, KB2977292, KB2984972, KB3000869,
KB3000988, and KB2998527) and then alone. Both attempts failed.

I called Microsoft's technical support and spent the better part of an
hour on the phone while the support person remotely used my PC in an
attempt to fix the problem. After she succeeded in corrupting my
installation of PGP and deleting my history of previously installed
Microsoft updates, she said that she had successfully installed the
KB2949927 update.

I am quite sure that the KB2949927 update has NOT been installed. It
does not appear with the updates listed if I open Programs and Features
(also known as Add/Remove Programs) and select the link for "View
installed updates". Other of today's updates and also earlier updates
-- including those whose history was erased -- do appear in that list of
updates; and there are no unknown updates for today in either the "View
installed updates" or in the main Programs and Features list. Even more
conclusive evidence that the KB2949927 update has not been installed is
the fact that Windows Update still shows this update as important and
awaiting installation.

NOTE:

(1) I do not allow automatic downloading and installation of any
software updates for which I have that option. I want to schedule
updates for when it is convenient for me, especially updates that
require rebooting or an Internet connection after the initial download
(e.g., Windows).

(2) I update the various Microsoft products separately, which
facilitates reverting to a prior state. Thus, with the October package,
each of the following was done separately: Windows 7, .NET Framework,
Internet Explorer, Office 2007.

--
David E. Ross

The Crimea is Putin's Sudetenland.
The Ukraine will be Putin's Czechoslovakia.
See http://www.rossde.com/editorials/edtl_PutinUkraine.html.
Ads
  #2  
Old October 16th 14, 02:02 AM posted to alt.windows7.general
Bruce Hagen[_2_]
external usenet poster
 
Posts: 985
Default Update for KB2949927 Fails to Install

"David E. Ross" wrote in message
...
I hope someone in Microsoft reads this.

KB2949927 is one of the security updates for Windows 7 that appeared in
the list shown by Windows Update for October. I tried twice today to
install it, first with the package of other Windows 7 security and
non-security updates (KB3000061, KB2977292, KB2984972, KB3000869,
KB3000988, and KB2998527) and then alone. Both attempts failed.

I called Microsoft's technical support and spent the better part of an
hour on the phone while the support person remotely used my PC in an
attempt to fix the problem. After she succeeded in corrupting my
installation of PGP and deleting my history of previously installed
Microsoft updates, she said that she had successfully installed the
KB2949927 update.

I am quite sure that the KB2949927 update has NOT been installed. It
does not appear with the updates listed if I open Programs and Features
(also known as Add/Remove Programs) and select the link for "View
installed updates". Other of today's updates and also earlier updates
-- including those whose history was erased -- do appear in that list of
updates; and there are no unknown updates for today in either the "View
installed updates" or in the main Programs and Features list. Even more
conclusive evidence that the KB2949927 update has not been installed is
the fact that Windows Update still shows this update as important and
awaiting installation.

NOTE:

(1) I do not allow automatic downloading and installation of any
software updates for which I have that option. I want to schedule
updates for when it is convenient for me, especially updates that
require rebooting or an Internet connection after the initial download
(e.g., Windows).

(2) I update the various Microsoft products separately, which
facilitates reverting to a prior state. Thus, with the October package,
each of the following was done separately: Windows 7, .NET Framework,
Internet Explorer, Office 2007.




QP
I hope someone in Microsoft reads this.
/QP


Microsoft never paid attention to these forums even back when they hosted
them.
--

~Bruce

  #3  
Old October 16th 14, 02:05 AM posted to alt.windows7.general
Bruce Hagen[_2_]
external usenet poster
 
Posts: 985
Default Update for KB2949927 Fails to Install

"Bruce Hagen" wrote in message
...
"David E. Ross" wrote in message
...
I hope someone in Microsoft reads this.

KB2949927 is one of the security updates for Windows 7 that appeared in
the list shown by Windows Update for October. I tried twice today to
install it, first with the package of other Windows 7 security and
non-security updates (KB3000061, KB2977292, KB2984972, KB3000869,
KB3000988, and KB2998527) and then alone. Both attempts failed.

I called Microsoft's technical support and spent the better part of an
hour on the phone while the support person remotely used my PC in an
attempt to fix the problem. After she succeeded in corrupting my
installation of PGP and deleting my history of previously installed
Microsoft updates, she said that she had successfully installed the
KB2949927 update.

I am quite sure that the KB2949927 update has NOT been installed. It
does not appear with the updates listed if I open Programs and Features
(also known as Add/Remove Programs) and select the link for "View
installed updates". Other of today's updates and also earlier updates
-- including those whose history was erased -- do appear in that list of
updates; and there are no unknown updates for today in either the "View
installed updates" or in the main Programs and Features list. Even more
conclusive evidence that the KB2949927 update has not been installed is
the fact that Windows Update still shows this update as important and
awaiting installation.

NOTE:

(1) I do not allow automatic downloading and installation of any
software updates for which I have that option. I want to schedule
updates for when it is convenient for me, especially updates that
require rebooting or an Internet connection after the initial download
(e.g., Windows).

(2) I update the various Microsoft products separately, which
facilitates reverting to a prior state. Thus, with the October package,
each of the following was done separately: Windows 7, .NET Framework,
Internet Explorer, Office 2007.




QP
I hope someone in Microsoft reads this.
/QP


Microsoft never paid attention to these forums even back when they hosted
them.




Excuse me. I should have said newsgroups. It's been to long since the
switch.
--

~Bruce

  #4  
Old October 16th 14, 04:42 AM posted to alt.windows7.general
David E. Ross[_2_]
external usenet poster
 
Posts: 1,035
Default Update for KB2949927 Fails to Install

On 10/15/2014 5:52 PM, David E. Ross wrote:
I hope someone in Microsoft reads this.

KB2949927 is one of the security updates for Windows 7 that appeared in
the list shown by Windows Update for October. I tried twice today to
install it, first with the package of other Windows 7 security and
non-security updates (KB3000061, KB2977292, KB2984972, KB3000869,
KB3000988, and KB2998527) and then alone. Both attempts failed.

I called Microsoft's technical support and spent the better part of an
hour on the phone while the support person remotely used my PC in an
attempt to fix the problem. After she succeeded in corrupting my
installation of PGP and deleting my history of previously installed
Microsoft updates, she said that she had successfully installed the
KB2949927 update.

I am quite sure that the KB2949927 update has NOT been installed. It
does not appear with the updates listed if I open Programs and Features
(also known as Add/Remove Programs) and select the link for "View
installed updates". Other of today's updates and also earlier updates
-- including those whose history was erased -- do appear in that list of
updates; and there are no unknown updates for today in either the "View
installed updates" or in the main Programs and Features list. Even more
conclusive evidence that the KB2949927 update has not been installed is
the fact that Windows Update still shows this update as important and
awaiting installation.

NOTE:

(1) I do not allow automatic downloading and installation of any
software updates for which I have that option. I want to schedule
updates for when it is convenient for me, especially updates that
require rebooting or an Internet connection after the initial download
(e.g., Windows).

(2) I update the various Microsoft products separately, which
facilitates reverting to a prior state. Thus, with the October package,
each of the following was done separately: Windows 7, .NET Framework,
Internet Explorer, Office 2007.


It appears that the actions by Microsoft's support person also corrupted
my installation of Acronis 2010. While I was able to reinstall PGP from
an archived installer file, I cannot recover Acronis because it requires
an installer disc and license. It was initially installed by a "PC
guru" who has both the disc and a multi-instance license.

--
David E. Ross

The Crimea is Putin's Sudetenland.
The Ukraine will be Putin's Czechoslovakia.
See http://www.rossde.com/editorials/edtl_PutinUkraine.html.
  #5  
Old October 16th 14, 05:41 AM posted to alt.windows7.general
Paul
external usenet poster
 
Posts: 18,275
Default Update for KB2949927 Fails to Install

David E. Ross wrote:
On 10/15/2014 5:52 PM, David E. Ross wrote:
I hope someone in Microsoft reads this.

KB2949927 is one of the security updates for Windows 7 that appeared in
the list shown by Windows Update for October. I tried twice today to
install it, first with the package of other Windows 7 security and
non-security updates (KB3000061, KB2977292, KB2984972, KB3000869,
KB3000988, and KB2998527) and then alone. Both attempts failed.

I called Microsoft's technical support and spent the better part of an
hour on the phone while the support person remotely used my PC in an
attempt to fix the problem. After she succeeded in corrupting my
installation of PGP and deleting my history of previously installed
Microsoft updates, she said that she had successfully installed the
KB2949927 update.

I am quite sure that the KB2949927 update has NOT been installed. It
does not appear with the updates listed if I open Programs and Features
(also known as Add/Remove Programs) and select the link for "View
installed updates". Other of today's updates and also earlier updates
-- including those whose history was erased -- do appear in that list of
updates; and there are no unknown updates for today in either the "View
installed updates" or in the main Programs and Features list. Even more
conclusive evidence that the KB2949927 update has not been installed is
the fact that Windows Update still shows this update as important and
awaiting installation.

NOTE:

(1) I do not allow automatic downloading and installation of any
software updates for which I have that option. I want to schedule
updates for when it is convenient for me, especially updates that
require rebooting or an Internet connection after the initial download
(e.g., Windows).

(2) I update the various Microsoft products separately, which
facilitates reverting to a prior state. Thus, with the October package,
each of the following was done separately: Windows 7, .NET Framework,
Internet Explorer, Office 2007.


It appears that the actions by Microsoft's support person also corrupted
my installation of Acronis 2010. While I was able to reinstall PGP from
an archived installer file, I cannot recover Acronis because it requires
an installer disc and license. It was initially installed by a "PC
guru" who has both the disc and a multi-instance license.


Did this "person" remove all your System Restore points ?

Do you have *any* backups ?

Perhaps, do a backup now (busted or not), try a System Restore
to a time before the whole mess occurred. While System Restores
can be undone (reverted), I feel having at least one backup
even at this point in time, is better than nothing.

If the System Restore points are deleted, maybe this
wasn't a Microsoft employee who worked on your PC.
How exactly did you locate a Microsoft support person ?

Paul
  #6  
Old October 16th 14, 06:05 AM posted to alt.windows7.general
Paul
external usenet poster
 
Posts: 18,275
Default Update for KB2949927 Fails to Install

Paul wrote:
David E. Ross wrote:
On 10/15/2014 5:52 PM, David E. Ross wrote:
I hope someone in Microsoft reads this.

KB2949927 is one of the security updates for Windows 7 that appeared in
the list shown by Windows Update for October. I tried twice today to
install it, first with the package of other Windows 7 security and
non-security updates (KB3000061, KB2977292, KB2984972, KB3000869,
KB3000988, and KB2998527) and then alone. Both attempts failed.

I called Microsoft's technical support and spent the better part of an
hour on the phone while the support person remotely used my PC in an
attempt to fix the problem. After she succeeded in corrupting my
installation of PGP and deleting my history of previously installed
Microsoft updates, she said that she had successfully installed the
KB2949927 update.

I am quite sure that the KB2949927 update has NOT been installed. It
does not appear with the updates listed if I open Programs and Features
(also known as Add/Remove Programs) and select the link for "View
installed updates". Other of today's updates and also earlier updates
-- including those whose history was erased -- do appear in that list of
updates; and there are no unknown updates for today in either the "View
installed updates" or in the main Programs and Features list. Even more
conclusive evidence that the KB2949927 update has not been installed is
the fact that Windows Update still shows this update as important and
awaiting installation.

NOTE:

(1) I do not allow automatic downloading and installation of any
software updates for which I have that option. I want to schedule
updates for when it is convenient for me, especially updates that
require rebooting or an Internet connection after the initial download
(e.g., Windows).

(2) I update the various Microsoft products separately, which
facilitates reverting to a prior state. Thus, with the October package,
each of the following was done separately: Windows 7, .NET Framework,
Internet Explorer, Office 2007.


It appears that the actions by Microsoft's support person also corrupted
my installation of Acronis 2010. While I was able to reinstall PGP from
an archived installer file, I cannot recover Acronis because it requires
an installer disc and license. It was initially installed by a "PC
guru" who has both the disc and a multi-instance license.


Did this "person" remove all your System Restore points ?

Do you have *any* backups ?

Perhaps, do a backup now (busted or not), try a System Restore
to a time before the whole mess occurred. While System Restores
can be undone (reverted), I feel having at least one backup
even at this point in time, is better than nothing.

If the System Restore points are deleted, maybe this
wasn't a Microsoft employee who worked on your PC.
How exactly did you locate a Microsoft support person ?

Paul


My copy of Macrium comes with a boot CD, and from there
I can do a backup or a restore. So I'm not dependent on the
current state of the machine. I'm assuming even if your
installed Acronis is busted, you still have a bare metal
restore CD to work with.

You could download and install Macrium Reflect Free. And
do a backup with that.

And Acronis TIH is available for free from Seagate or
Western Digital, for work with their respective branded
hard drives. It supports very basic operations, necessary
for working with new disk drives.

So there are free backup solutions out there. The Reflect Free
one is good enough, you don't need to buy anything :-)

(Lower left corner, no toolbars...)
http://www.macrium.com/reflectfree.aspx

Paul
  #7  
Old October 16th 14, 06:12 AM posted to alt.windows7.general
David E. Ross[_2_]
external usenet poster
 
Posts: 1,035
Default Update for KB2949927 Fails to Install

On 10/15/2014 9:41 PM, Paul wrote:
David E. Ross wrote:
On 10/15/2014 5:52 PM, David E. Ross wrote:
I hope someone in Microsoft reads this.

KB2949927 is one of the security updates for Windows 7 that appeared in
the list shown by Windows Update for October. I tried twice today to
install it, first with the package of other Windows 7 security and
non-security updates (KB3000061, KB2977292, KB2984972, KB3000869,
KB3000988, and KB2998527) and then alone. Both attempts failed.

I called Microsoft's technical support and spent the better part of an
hour on the phone while the support person remotely used my PC in an
attempt to fix the problem. After she succeeded in corrupting my
installation of PGP and deleting my history of previously installed
Microsoft updates, she said that she had successfully installed the
KB2949927 update.

I am quite sure that the KB2949927 update has NOT been installed. It
does not appear with the updates listed if I open Programs and Features
(also known as Add/Remove Programs) and select the link for "View
installed updates". Other of today's updates and also earlier updates
-- including those whose history was erased -- do appear in that list of
updates; and there are no unknown updates for today in either the "View
installed updates" or in the main Programs and Features list. Even more
conclusive evidence that the KB2949927 update has not been installed is
the fact that Windows Update still shows this update as important and
awaiting installation.

NOTE:

(1) I do not allow automatic downloading and installation of any
software updates for which I have that option. I want to schedule
updates for when it is convenient for me, especially updates that
require rebooting or an Internet connection after the initial download
(e.g., Windows).

(2) I update the various Microsoft products separately, which
facilitates reverting to a prior state. Thus, with the October package,
each of the following was done separately: Windows 7, .NET Framework,
Internet Explorer, Office 2007.


It appears that the actions by Microsoft's support person also corrupted
my installation of Acronis 2010. While I was able to reinstall PGP from
an archived installer file, I cannot recover Acronis because it requires
an installer disc and license. It was initially installed by a "PC
guru" who has both the disc and a multi-instance license.


Did this "person" remove all your System Restore points ?

Do you have *any* backups ?

Perhaps, do a backup now (busted or not), try a System Restore
to a time before the whole mess occurred. While System Restores
can be undone (reverted), I feel having at least one backup
even at this point in time, is better than nothing.

If the System Restore points are deleted, maybe this
wasn't a Microsoft employee who worked on your PC.
How exactly did you locate a Microsoft support person ?


I "located" the Microsoft support person via the Microsoft Web site.
Microsoft provides free support for software versions not yet at
end-of-life for issues involving Microsoft's updates.

--
David E. Ross

The Crimea is Putin's Sudetenland.
The Ukraine will be Putin's Czechoslovakia.
See http://www.rossde.com/editorials/edtl_PutinUkraine.html.
  #8  
Old October 16th 14, 08:19 AM posted to alt.windows7.general
Maurice Helwig
external usenet poster
 
Posts: 164
Default Update for KB2949927 Fails to Install

On 16/10/2014 10:52 AM, David E. Ross wrote:
I hope someone in Microsoft reads this.

KB2949927 is one of the security updates for Windows 7 that appeared in
the list shown by Windows Update for October. I tried twice today to
install it, first with the package of other Windows 7 security and
non-security updates (KB3000061, KB2977292, KB2984972, KB3000869,
KB3000988, and KB2998527) and then alone. Both attempts failed.

I called Microsoft's technical support and spent the better part of an
hour on the phone while the support person remotely used my PC in an
attempt to fix the problem. After she succeeded in corrupting my
installation of PGP and deleting my history of previously installed
Microsoft updates, she said that she had successfully installed the
KB2949927 update.

I am quite sure that the KB2949927 update has NOT been installed. It
does not appear with the updates listed if I open Programs and Features
(also known as Add/Remove Programs) and select the link for "View
installed updates". Other of today's updates and also earlier updates
-- including those whose history was erased -- do appear in that list of
updates; and there are no unknown updates for today in either the "View
installed updates" or in the main Programs and Features list. Even more
conclusive evidence that the KB2949927 update has not been installed is
the fact that Windows Update still shows this update as important and
awaiting installation.

NOTE:

(1) I do not allow automatic downloading and installation of any
software updates for which I have that option. I want to schedule
updates for when it is convenient for me, especially updates that
require rebooting or an Internet connection after the initial download
(e.g., Windows).

(2) I update the various Microsoft products separately, which
facilitates reverting to a prior state. Thus, with the October package,
each of the following was done separately: Windows 7, .NET Framework,
Internet Explorer, Office 2007.



KB2998527 installed on 7 machines today without a problem.

KB2998527 was ticked for installation on my two home computers, but was
not ticked on 5 other computers I look after where I do some voluntary
work. I did the remaining installs and then installed KB2998527 on its own.

I am running win 7 Pro 64 bit OS

Some of the computers had up to 15 updates and most 12 or 13. There were
2 and sometimes 3 reboots during the update process on most of the
machines. This is why I left KB2998527 to the last on the computers
where it was not ticked.
--
~~~~~~~~~~~~
Maurice Helwig
~~~~~~~~~~~~
  #9  
Old October 16th 14, 09:23 AM posted to alt.windows7.general
Stan Brown
external usenet poster
 
Posts: 2,904
Default Update for KB2949927 Fails to Install

On Wed, 15 Oct 2014 22:12:36 -0700, David E. Ross wrote:
On 10/15/2014 9:41 PM, Paul wrote:
[quoted text muted]

If the System Restore points are deleted, maybe this
wasn't a Microsoft employee who worked on your PC.
How exactly did you locate a Microsoft support person ?


I "located" the Microsoft support person via the Microsoft Web site.
Microsoft provides free support for software versions not yet at
end-of-life for issues involving Microsoft's updates.


I think Paul was asking because here are some well-known and nasty
scams in which people impersonate support staff of large and trusted
companies so that they can break your system and then hit you up for
ransom to fix it. Even my brother, who is pretty sophisticated, fell
for one of those.

When you gave your description, I thought it sounded pretty similar,
and it sounds like Paul had that reaction too.

--
Stan Brown, Oak Road Systems, Tompkins County, New York, USA
http://OakRoadSystems.com
Shikata ga nai...
  #10  
Old October 16th 14, 11:30 AM posted to alt.windows7.general
...winston‫
external usenet poster
 
Posts: 1,128
Default Update for KB2949927 Fails to Install

David E. Ross wrote:
I hope someone in Microsoft reads this.

KB2949927 is one of the security updates for Windows 7 that appeared in
the list shown by Windows Update for October.

I am quite sure that the KB2949927 update has NOT been installed. It
does not appear with the updates listed if I open Programs and Features
(also known as Add/Remove Programs) and select the link for "View
installed updates". Other of today's updates and also earlier updates
-- including those whose history was erased -- do appear in that list of
updates; and there are no unknown updates for today in either the "View
installed updates" or in the main Programs and Features list. Even more
conclusive evidence that the KB2949927 update has not been installed is
the fact that Windows Update still shows this update as important and
awaiting installation.




What does Windows Updates/View Update History show?

If Bitlocker is enabled also see:
https://social.technet.microsoft.com/Forums/en-US/bc191121-94ab-483f-ae9f-d5056ca3aae5/kb2949927-fails-to-install-if-bitlocker-fvevol-service-is-disabled?forum=w7itproinstall



--
....winston
msft mvp consumer apps
  #11  
Old October 16th 14, 04:08 PM posted to alt.windows7.general
David E. Ross[_2_]
external usenet poster
 
Posts: 1,035
Default Update for KB2949927 Fails to Install

On 10/16/2014 3:30 AM, ...winston‫ wrote:
David E. Ross wrote:
I hope someone in Microsoft reads this.

KB2949927 is one of the security updates for Windows 7 that appeared in
the list shown by Windows Update for October.

I am quite sure that the KB2949927 update has NOT been installed. It
does not appear with the updates listed if I open Programs and Features
(also known as Add/Remove Programs) and select the link for "View
installed updates". Other of today's updates and also earlier updates
-- including those whose history was erased -- do appear in that list of
updates; and there are no unknown updates for today in either the "View
installed updates" or in the main Programs and Features list. Even more
conclusive evidence that the KB2949927 update has not been installed is
the fact that Windows Update still shows this update as important and
awaiting installation.




What does Windows Updates/View Update History show?


It only shows the updates I did after ending the phone call with
Microsoft. Their tech person managed to erase all prior history.

However, see the last paragraph of my original post in this thread.

If Bitlocker is enabled also see:
https://social.technet.microsoft.com/Forums/en-US/bc191121-94ab-483f-ae9f-d5056ca3aae5/kb2949927-fails-to-install-if-bitlocker-fvevol-service-is-disabled?forum=w7itproinstall


I do not have or use Bitlocker.

--
David E. Ross

The Crimea is Putin's Sudetenland.
The Ukraine will be Putin's Czechoslovakia.
See http://www.rossde.com/editorials/edtl_PutinUkraine.html.
  #12  
Old October 16th 14, 07:04 PM posted to alt.windows7.general
John K.Eason
external usenet poster
 
Posts: 185
Default Update for KB2949927 Fails to Install

In article , lid (David E. Ross)
wrote:

https://social.technet.microsoft.com...1121-94ab-483f
-ae9f-d5056ca3aae5/kb2949927-fails-to-install-if-bitlocker-fvevol-se
rvice-is-disabled?forum=w7itproinstall

I do not have or use Bitlocker.


I'm running Home Premium so don't have Bitlocker either but the later suggestion
in that thread (run Diskpart.exe and issue "automount enable") worked for me.

Regards
John ) Remove the obvious to reply...
  #13  
Old October 16th 14, 08:14 PM posted to alt.windows7.general
Gene E. Bloch[_2_]
external usenet poster
 
Posts: 7,485
Default Update for KB2949927 Fails to Install

On Wed, 15 Oct 2014 17:52:07 -0700, David E. Ross wrote:

I called Microsoft's technical support and spent the better part of an
hour on the phone while the support person remotely used my PC in an
attempt to fix the problem. After she succeeded in corrupting my
installation of PGP and deleting my history of previously installed
Microsoft updates, she said that she had successfully installed the
KB2949927 update.


That's a bit scary to me, and obviously a total pain to you. I'm sorry
that it happened.

The comments from people who worried that you got the help from the
famous cold-call scammers left me with the thought that maybe you would
have been better off using one of them.

Given what happened, I hope that my little joke isn't rubbing salt into
the wound.

--
Gene E. Bloch (Stumbling Bloch)
  #14  
Old October 17th 14, 01:15 AM posted to alt.windows7.general
David E. Ross[_2_]
external usenet poster
 
Posts: 1,035
Default Update for KB2949927 Fails to Install

On 10/16/2014 5:04 PM, John wrote:
On Thu, 16 Oct 2014 04:23:29 -0400, Stan Brown
wrote:

On Wed, 15 Oct 2014 22:12:36 -0700, David E. Ross wrote:
On 10/15/2014 9:41 PM, Paul wrote:
[quoted text muted]

If the System Restore points are deleted, maybe this
wasn't a Microsoft employee who worked on your PC.
How exactly did you locate a Microsoft support person ?

I "located" the Microsoft support person via the Microsoft Web site.
Microsoft provides free support for software versions not yet at
end-of-life for issues involving Microsoft's updates.


I think Paul was asking because here are some well-known and nasty
scams in which people impersonate support staff of large and trusted
companies so that they can break your system and then hit you up for
ransom to fix it. Even my brother, who is pretty sophisticated, fell
for one of those.


The people running a hotel my sister stayed at got scammed by one of
those *******s. Luckily, they only got a couple of hundred UKP and
only fritzed one PC. They might even have got refunded.
The user who got conned was distraught until I explained how common
this was and explained how it is done and how to avoid it next time.
It is not just fools and idiots who get caught. Very clever people
do, too. Including professional types like cops, lawyers, judges and
even con-men like MPs.



When you gave your description, I thought it sounded pretty similar,
and it sounds like Paul had that reaction too.


*NEVER* search on "microsoft support" and phone anything that comes
up. Always, always *ALWAYS* start with www.microsoft.com and work your
way into their site. And TYPE THE ADDRESS INTO THE ADDRESS BAR.
A few seconds of effort could save your PC, your files and several
thousand of your hard-earned currency units.
What David did was *EXACTLY* *RIGHT*.
And if he got a half-wit who was working for Microsoft at least he
got a *legitimate* one.
Not all Helpdesk personnel are brilliant. Some are under average. It
is possible David got one of those.
J.


I use http://support.microsoft.com/.

--
David E. Ross

The Crimea is Putin's Sudetenland.
The Ukraine will be Putin's Czechoslovakia.
See http://www.rossde.com/editorials/edtl_PutinUkraine.html.
  #15  
Old October 17th 14, 01:18 AM posted to alt.windows7.general
David E. Ross[_2_]
external usenet poster
 
Posts: 1,035
Default [RESOLVED?] Update for KB2949927 Fails to Install

On 10/15/2014 5:52 PM, David E. Ross wrote:
I hope someone in Microsoft reads this.

KB2949927 is one of the security updates for Windows 7 that appeared in
the list shown by Windows Update for October. I tried twice today to
install it, first with the package of other Windows 7 security and
non-security updates (KB3000061, KB2977292, KB2984972, KB3000869,
KB3000988, and KB2998527) and then alone. Both attempts failed.

I called Microsoft's technical support and spent the better part of an
hour on the phone while the support person remotely used my PC in an
attempt to fix the problem. After she succeeded in corrupting my
installation of PGP and deleting my history of previously installed
Microsoft updates, she said that she had successfully installed the
KB2949927 update.

I am quite sure that the KB2949927 update has NOT been installed. It
does not appear with the updates listed if I open Programs and Features
(also known as Add/Remove Programs) and select the link for "View
installed updates". Other of today's updates and also earlier updates
-- including those whose history was erased -- do appear in that list of
updates; and there are no unknown updates for today in either the "View
installed updates" or in the main Programs and Features list. Even more
conclusive evidence that the KB2949927 update has not been installed is
the fact that Windows Update still shows this update as important and
awaiting installation.

NOTE:

(1) I do not allow automatic downloading and installation of any
software updates for which I have that option. I want to schedule
updates for when it is convenient for me, especially updates that
require rebooting or an Internet connection after the initial download
(e.g., Windows).

(2) I update the various Microsoft products separately, which
facilitates reverting to a prior state. Thus, with the October package,
each of the following was done separately: Windows 7, .NET Framework,
Internet Explorer, Office 2007.


The update for KB2949927 has disappeared from the list of pending
updates in Windows Update on my PC. I guess that resolves my problem,
at least for now.

--
David E. Ross

The Crimea is Putin's Sudetenland.
The Ukraine will be Putin's Czechoslovakia.
See http://www.rossde.com/editorials/edtl_PutinUkraine.html.
 




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