"Something went wrong" in Photos

On all of my Win10 machines, I get this error message when I view a video
in Photos, and then try to save a frame from the video:

"Something went wrong. Please try that again."

Anyone know what's up?

TIA

Boris wrote in
5.223:

On all of my Win10 machines, I get this error message when I view a
video in Photos, and then try to save a frame from the video:

"Something went wrong. Please try that again."

Anyone know what's up?

TIA


Oops, here's a jpg of the error message:

https://postimg.org/image/v8pdx6fn7/

Boris wrote:

On all of my Win10 machines, I get this error message when I view a video
in Photos, and then try to save a frame from the video:

"Something went wrong. Please try that again."

Do you have a need to save video files in your [My] Photos folder? You
don't have a [My] Video folder to save your videos? If you backup, do
you really want to include those huge files for videos? If not,
especially if they were downloaded or captured streams, put them
elsewhere for storage outside the Windows partition.

What happens when you right-click on the video file (wherever it is),
paste a copy to the desktop, and double-click on that video file? Do
you get the same error message? What video viewers are installed? Can
you open them and then use their File - Open menu to load the video
file to view it okay?

VanguardLH wrote in :

Boris wrote:

On all of my Win10 machines, I get this error message when I view a
video in Photos, and then try to save a frame from the video:

"Something went wrong. Please try that again."

Do you have a need to save video files in your [My] Photos folder?
You don't have a [My] Video folder to save your videos? If you
backup, do you really want to include those huge files for videos? If
not, especially if they were downloaded or captured streams, put them
elsewhere for storage outside the Windows partition.

Hi,

I do have a Video folder:
C:\Users\Boris\Videos\Capture, which is empty. Both the Video and the
Capture folder are void of files.) I really don't 'do', or save videos,
such as movies or streams. Not into that sort of thing. But this
particular video is a video my daughter took of her dog playing, using her
Samsung Note 8. She uploaded it to photos.google.com, and sent me the link
via email. When I got the email, I clicked on the link, and there was the
video. I downloaded the video from there and saved to my desktop.
Properties on the file show it is an .m4p, 19.6MB, and 36 seconds in
length.

If I did videos, I would save them outside the Windows partition, and
probably on an external drive.


What happens when you right-click on the video file (wherever it is),
paste a copy to the desktop, and double-click on that video file? Do
you get the same error message? What video viewers are installed?
Can you open them and then use their File - Open menu to load the
video file to view it okay?

As I said, the file is on the desktop. A right-click and Open with will
open and play the file on all four players I have installed:
Photos
Movies and TV
Windows Media Player, and
VLC Media Player

I decided to launch each of the video players first, and see if I could
then navigate, from each player, to the file, and play it.

If I launch either Windows Media Player or VLC Media Player, and navigate
to the file on my desktop, the video will play. But, if I launch either
Photos or Movies and TV, the file does not show up in the 'default groups',
so I can't play it. For Photos, for instance, the default groups appear as
Collection, Albums, People, and Folders. If I Add a folder, or Import
from a folder, in Photo, and specify C:\Users\Boris\Desktop, the file now
shows up under Collection and Folders.

Bingo! Turns out that I can now load the video, and save an individual
frame as a .jpg.

Looks like for Photo (and probably Movies and TV), one must include the
folder containing the file in it's 'library'.