Did system restore, but no CDs for MS Office; how do I get?

Gateway Windows XP Home Edition. Had to do a system restore, but all MS
Office products were factory loaded, so I don't have CDs. How do I get this
software?

On Sun, 13 Sep 2009 07:53:01 -0700, SuziQ
wrote:

Gateway Windows XP Home Edition. Had to do a system restore,


Why did you *have to* do this. It's almost always a bad way to address
a problem.

And specifically what do you mean by "System Restore"? Exactly how did
you do it?


but all MS
Office products were factory loaded, so I don't have CDs. How do I get this
software?


Look in the documentation that came with the computer, or contact
Gateway for help.


--
Ken Blake, Microsoft MVP - Windows Desktop Experience
Please Reply to the Newsgroup

SuziQ wrote:

Gateway Windows XP Home Edition. Had to do a system restore, but all MS
Office products were factory loaded, so I don't have CDs. How do I get this
software?

Those apps should have been reloaded when you did your recovery - you
DID do a recovery (reset to out-of-the-box condition), right?

"Ken Blake, MVP" wrote:

On Sun, 13 Sep 2009 07:53:01 -0700, SuziQ
wrote:

Gateway Windows XP Home Edition. Had to do a system restore,


Why did you *have to* do this. It's almost always a bad way to address
a problem.

And specifically what do you mean by "System Restore"? Exactly how did
you do it?


but all MS
Office products were factory loaded, so I don't have CDs. How do I get this
software?


Look in the documentation that came with the computer, or contact
Gateway for help.


--
Ken Blake, Microsoft MVP - Windows Desktop Experience
Please Reply to the Newsgroup

Discussed problems I was having, which were immense, and tried many things
to fix problems, but to no avail. If I remember correctly, "the computer
forgot it's name," and a file I needed was "gone". The problem(s) took away
my internet capabilities, too. The tech at my internet provider said that
he'd heard about my situation before (the error message I was getting), but
had never personally encountered it. Everyone I spoke to said to reformat my
hard drive and to restore my operating system. I couldn't use "system
restore" from "accessories" because it was removed by whatever hit my system.
I have tried to contact Gateway, but they never respond.

"Bennett Marco" wrote:

SuziQ wrote:

Gateway Windows XP Home Edition. Had to do a system restore, but all MS
Office products were factory loaded, so I don't have CDs. How do I get this
software?

Those apps should have been reloaded when you did your recovery - you
DID do a recovery (reset to out-of-the-box condition), right?
To make a very long story short, my "computer forgot its name," and I "system restore" in "accessories" was removed. All Gateway applications were removed. I even went into DOS. I also lost all internet capabilities. When I called my provider, and told the tech the error I was getting, he said that he had heard of that error before, but had never encountered it. He sent my problem "up one level," and they told me to reformat and restore my operating system. The error, which I can't remember right now, stated that the computer couldn't find a specific file it needed. So, you see, my avenues to do a restore from Windows or Gateway were eliminated.

"Ken Blake, MVP" wrote:

On Sun, 13 Sep 2009 07:53:01 -0700, SuziQ
wrote:

Gateway Windows XP Home Edition. Had to do a system restore,


Why did you *have to* do this. It's almost always a bad way to address
a problem.

And specifically what do you mean by "System Restore"? Exactly how did
you do it?


but all MS
Office products were factory loaded, so I don't have CDs. How do I get this
software?


Look in the documentation that came with the computer, or contact
Gateway for help.


--
Ken Blake, Microsoft MVP - Windows Desktop Experience
Please Reply to the Newsgroup


The error I kept getting was "RPC Server is unavailable".

"SuziQ" wrote:



"Bennett Marco" wrote:

SuziQ wrote:

Gateway Windows XP Home Edition. Had to do a system restore, but all MS
Office products were factory loaded, so I don't have CDs. How do I get this
software?

Those apps should have been reloaded when you did your recovery - you
DID do a recovery (reset to out-of-the-box condition), right?
To make a very long story short, my "computer forgot its name," and I "system restore" in "accessories" was removed. All Gateway applications were removed. I even went into DOS. I also lost all internet capabilities. When I called my provider, and told the tech the error I was getting, he said that he had heard of that error before, but had never encountered it. He sent my problem "up one level," and they told me to reformat and restore my operating system. The error, which I can't remember right now, stated that the computer couldn't find a specific file it needed. So, you see, my avenues to do a restore from Windows or Gateway were eliminated. The error message was "RPC Server is Unavailable".

you can probaly re-restore
your computer with a most
recent restore point you have.

double check you restore
calendar and see if you have
a restore point for today or
yesterday.

if so, then restore away.

afterwards, let us know what
issue(s) you were trying to
resolve with an old restore
point.

--
db·´¯`·...¸)))º
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @Hotmail.com

"share the nirvana mann" - dbZen

~~~~~~~~~~~~~~~



"SuziQ" wrote in message
...
Gateway Windows XP Home Edition. Had to do a system restore, but all MS
Office products were factory loaded, so I don't have CDs. How do I get
this
software?

"db" wrote:

you can probaly re-restore
your computer with a most
recent restore point you have.

double check you restore
calendar and see if you have
a restore point for today or
yesterday.

if so, then restore away.

afterwards, let us know what
issue(s) you were trying to
resolve with an old restore
point.

--
db·´¯`·...¸)))º
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @Hotmail.com

"share the nirvana mann" - dbZen

~~~~~~~~~~~~~~~



"SuziQ" wrote in message
...
Gateway Windows XP Home Edition. Had to do a system restore, but all MS
Office products were factory loaded, so I don't have CDs. How do I get
this
software?

To make a very long story short, my "computer forgot its name," and I "system restore" in "accessories" was removed. All Gateway applications were removed. I even went into DOS. I also lost all internet capabilities. When I called my provider, and told the tech the error I was getting, he said that he had heard of that error before, but had never encountered it. He sent my problem "up one level," and they told me to reformat and restore my operating system. The error, which I can't remember right now, stated that the computer couldn't find a specific file it needed. So, you see, my avenues to do a restore from Windows or Gateway were eliminated. The error message was "RPC Server is Unavailable".

To restore from yesterday or today wouldn't solve my problem. I have a
fresh operating system (with upgrades that I downloaded), but no MS Office
products.

SuziQ wrote:



"Bennett Marco" wrote:

SuziQ wrote:

Gateway Windows XP Home Edition. Had to do a system restore, but all MS
Office products were factory loaded, so I don't have CDs. How do I get this
software?

Those apps should have been reloaded when you did your recovery - you
DID do a recovery (reset to out-of-the-box condition), right?

To make a very long story short, my "computer forgot its name," and I
"system restore" in "accessories" was removed. All Gateway
applications were removed. I even went into DOS. I also lost all
internet capabilities. When I called my provider, and told the tech
the error I was getting, he said that he had heard of that error
before, but had never encountered it. He sent my problem "up one
level," and they told me to reformat and restore my operating system.
The error, which I can't remember right now, stated that the computer
couldn't find a specific file it needed. So, you see, my avenues to
do a restore from Windows or Gateway were eliminated.

==========

You keep saying "restore". You apparently never got "recovery" discs
from Gateway, but DID get an actual XP install disc. And when you
used that, it formatted your disc, removing everything.

You're screwed, to put it bluntly, if you have no RECOVERY discs.

SuziQ wrote:
Gateway Windows XP Home Edition. Had to do a system restore, but all
MS Office products were factory loaded, so I don't have CDs. How do
I get this software?

And the model and model number of this Gateway PC is???

What method did you use to "restore" your "system"?

If MS Office came with your computer already installed then most likely you had a
Trial version of Office.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"SuziQ" wrote in message
...
Gateway Windows XP Home Edition. Had to do a system restore, but all MS
Office products were factory loaded, so I don't have CDs. How do I get this
software?

"SuziQ" wrote in message

....

Discussed problems I was having, which were immense, and tried many
things to fix problems, but to no avail. If I remember correctly,
"the computer forgot it's name," and a file I needed was "gone". The
problem(s) took away my internet capabilities, too. The tech at my
internet provider said that he'd heard about my situation before (the
error message I was getting), but had never personally encountered
it. Everyone I spoke to said to reformat my hard drive and to
restore my operating system. I couldn't use "system restore" from
"accessories" because it was removed by whatever hit my system. I
have tried to contact Gateway, but they never respond.

Try Gateway's Tech Support again. I say that becaue I've had excellent
results with them lately on two different GW machines. Unless I just
caught them on good days and they've all gone back to sleep, they were
good experiences.

Have you run updated antivirus and antispyware on the machine? If not
you should; that might take care of the problem. Or not, who knows
until you try?

HTH,

Twayne`

unfortunately, if you did a factory
restore, then I agree with you because
a factory restore is not the same as a
system restore.

a system restore is initiated via the
windows feature and it is carefully
engineered to restore system files
and programs.

however a factory restore simply
wipes away everything off the disk
and restores all the original files
that initially came with the computer
and provided by the factory.


--
db·´¯`·...¸)))º
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @Hotmail.com

"share the nirvana mann" - dbZen

~~~~~~~~~~~~~~~



"SuziQ" wrote in message
...


"db" wrote:

you can probaly re-restore
your computer with a most
recent restore point you have.

double check you restore
calendar and see if you have
a restore point for today or
yesterday.

if so, then restore away.

afterwards, let us know what
issue(s) you were trying to
resolve with an old restore
point.

--
db·´¯`·...¸)))º
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces
- @Hotmail.com

"share the nirvana mann" - dbZen

~~~~~~~~~~~~~~~



"SuziQ" wrote in message
...
Gateway Windows XP Home Edition. Had to do a system restore, but all
MS
Office products were factory loaded, so I don't have CDs. How do I get
this
software?

To make a very long story short, my "computer forgot its name," and I
"system restore" in "accessories" was removed. All Gateway applications
were removed. I even went into DOS. I also lost all internet
capabilities. When I called my provider, and told the tech the error I
was getting, he said that he had heard of that error before, but had
never encountered it. He sent my problem "up one level," and they told me
to reformat and restore my operating system. The error, which I can't
remember right now, stated that the computer couldn't find a specific
file it needed. So, you see, my avenues to do a restore from Windows or
Gateway were eliminated. The error message was "RPC Server is
Unavailable".

To restore from yesterday or today wouldn't solve my problem. I have a
fresh operating system (with upgrades that I downloaded), but no MS Office
products.