If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
|
Thread Tools | Rate Thread | Display Modes |
#1
|
|||
|
|||
Black Screen
I shutdown my computer and the next day at start-up all I got was a black
screen with a moveable cursor, however I did manage to run the program in safe mode and after doing a restore to a previous version it now won't even run in safemode, all I get is the same black screen and a popup with the message.. "Runtime Error! Program: C\:windows\system32\nvvsvc.exe This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information".. I removed the hard drive and scanned it for problems in another computer using Spybot and Avast anti virus, Spybot did find several problems which were removed, however after almost 2 hours Avast found absolutely nothing and on reinstalling the drive back into the original computer I still have the same problem, can anyone please explain what's happened and how I can get my computer working again TIA. |
Ads |
#2
|
|||
|
|||
Black Screen
On 4/16/2012 11:43 AM, Rick wrote:
I shutdown my computer and the next day at start-up all I got was a black screen with a moveable cursor, however I did manage to run the program in safe mode and after doing a restore to a previous version it now won't even run in safemode, all I get is the same black screen and a popup with the message.. "Runtime Error! Program: C\:windows\system32\nvvsvc.exe This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information".. I removed the hard drive and scanned it for problems in another computer using Spybot and Avast anti virus, Spybot did find several problems which were removed, however after almost 2 hours Avast found absolutely nothing and on reinstalling the drive back into the original computer I still have the same problem, can anyone please explain what's happened and how I can get my computer working again TIA. Is your graphics card nVidia and did you update it lately? -- Alias |
#3
|
|||
|
|||
Black Screen
Rick wrote:
I shutdown my computer and the next day at start-up all I got was a black screen with a moveable cursor, however I did manage to run the program in safe mode and after doing a restore to a previous version it now won't even run in safemode, all I get is the same black screen and a popup with the message.. "Runtime Error! Program: C\:windows\system32\nvvsvc.exe This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information".. I removed the hard drive and scanned it for problems in another computer using Spybot and Avast anti virus, Spybot did find several problems which were removed, however after almost 2 hours Avast found absolutely nothing and on reinstalling the drive back into the original computer I still have the same problem, can anyone please explain what's happened and how I can get my computer working again TIA. The indication here is, the file has a legitimate name. We can't know at this point, whether it's the original file or not. Now, if you didn't have an NVidia GPU or video card, we'd be suspicious it was malware. http://www.bleepingcomputer.com/star...exe-25794.html Drivers run in Ring 0 and are part of the kernel space. And if there is a problem with them, then the computer can "fall over". Yours doesn't seem to have entirely done that, because you managed to get a movable cursor and black screen. Perhaps the video portion is using the default VESA driver, and is currently stuck at the point it tries to load the Nvidia driver or something. (For that matter, it could even be some other driver, but we do have the evidence of the error message to consider, which names and shames nvvsvc.) What you need to do, is remove the Nvidia driver. What I can't tell you, is exactly how you're going to do that, since neither Safe Mode nor the regular mode of operation are working. If I were to boot an alternate OS in this situation, I wouldn't be able to tell you where to start, to remove stuff. Enough of the driver would need to be removed, such that the OS would not attempt to load the driver. So it's not necessarily all the driver files, there could even be an INF somewhere tempting the system to load that driver. You would think Safe Mode would work - at least, as long as the NVidia driver is not being loaded when in that mode. Try to make sure if you're entering Safe Mode, that no video driver is loaded if you can manage it. There is a picture of the Safe Mode options here. http://www.w7forums.com/attachments/...-safe-mode.png I see an option "Enable low-resolution video" - perhaps that uses VESA mode for the video card ? And then, that NVidia driver wouldn't be used. Maybe someone else knows whether that's a "Safe Mode" or not. Maybe it just stops the proprietary video driver from loading ? I doubt the purpose of the "640x480" part, is because there is something magical about it. I think the "640x480" is trying to tell us, the video will be using the (dumber) VESA driver. Which doesn't need things like "nvvsvc". If you can get to the desktop, then you can try removing the NVidia driver. One tricky aspect of drivers now, is some are "built-in" to the OS. Later, you can install a manufacturer version, a later one. If you had installed a manufacturer one, that would be for the best, because there might be less of a problem removing it. If the driver was something which shipped with the OS, it's not going to be in "Add/Remove" (Programs and Features or whatever). It might be harder to stop a built-in driver from trying to load. You haven't told us, what kind of computer this is. For example, if the computer had two video options (a built-in chipset video and a separate video card), maybe you can make progress by removing the video card or disabling it, and connecting the display to the built-in video. Using a hardware trick is a long shot, but perhaps if there are no other options, it'll be something to try. Paul |
#4
|
|||
|
|||
Black Screen
"Alias" wrote in message ... On 4/16/2012 11:43 AM, Rick wrote: I shutdown my computer and the next day at start-up all I got was a black screen with a moveable cursor, however I did manage to run the program in safe mode and after doing a restore to a previous version it now won't even run in safemode, all I get is the same black screen and a popup with the message.. "Runtime Error! Program: C\:windows\system32\nvvsvc.exe This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information".. I removed the hard drive and scanned it for problems in another computer using Spybot and Avast anti virus, Spybot did find several problems which were removed, however after almost 2 hours Avast found absolutely nothing and on reinstalling the drive back into the original computer I still have the same problem, can anyone please explain what's happened and how I can get my computer working again TIA. Is your graphics and did you update it lately? Yes it is, although it hasn't been manually updated recently, also I did think of that and tried using the monitor with the inbuilt graphics via the D-Sub connector on the Foxcon motherboard, instead of the DVI on the nVidia card, with exactly the same results. |
#5
|
|||
|
|||
Black Screen
"Paul" wrote in message ... You haven't told us, what kind of computer this is. For example, if the computer had two video options (a built-in chipset video and a separate video card), maybe you can make progress by removing the video card or disabling it, and connecting the display to the built-in video. Using a hardware trick is a long shot, but perhaps if there are no other options, it'll be something to try. I did think of that and tried using the monitor with the inbuilt graphics via the D-Sub connector on the Foxcon motherboard, instead of the DVI on the nVidia card, with exactly the same results. Is that test conclusive, or will I have to remove the nVidia card and drivers for the on board graphics not to exhibit the same problem? |
#6
|
|||
|
|||
Black Screen
On 4/16/2012 1:01 PM, Rick wrote:
"Paul" wrote in message ... You haven't told us, what kind of computer this is. For example, if the computer had two video options (a built-in chipset video and a separate video card), maybe you can make progress by removing the video card or disabling it, and connecting the display to the built-in video. Using a hardware trick is a long shot, but perhaps if there are no other options, it'll be something to try. I did think of that and tried using the monitor with the inbuilt graphics via the D-Sub connector on the Foxcon motherboard, instead of the DVI on the nVidia card, with exactly the same results. Is that test conclusive, or will I have to remove the nVidia card and drivers for the on board graphics not to exhibit the same problem? Remove the card itself and boot using the on board video card into safe mode and check the device manager to see if the driver is still there. If so, remove it and uninstall everything nVidia in Programs and Characteristics in the Control Panel. Then shut down and put the video card back in its slot and boot into the BIOS to make sure the on board video is disabled and then into Normal Mode, download the latest nVidia drivers and install them. Be sure and hit the switch on your power supply before removing or putting back the video card. If there is no switch, pull the plug. -- Alias |
#7
|
|||
|
|||
Black Screen
On 16/04/2012 10:43, Rick wrote:
I shutdown my computer and the next day at start-up all I got was a black screen with a moveable cursor, however I did manage to run the program in safe mode and after doing a restore to a previous version it now won't even run in safemode, all I get is the same black screen and a popup with the message.. "Runtime Error! Program: C\:windows\system32\nvvsvc.exe This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information".. I removed the hard drive and scanned it for problems in another computer using Spybot and Avast anti virus, Spybot did find several problems which were removed, however after almost 2 hours Avast found absolutely nothing and on reinstalling the drive back into the original computer I still have the same problem, can anyone please explain what's happened and how I can get my computer working again TIA. What happens if you press del/F8/whatever to get it to pause early on during boot, and then choose "last known good" as your startup choice? -- Jeff |
#8
|
|||
|
|||
Black Screen
On 16/04/2012 7:01 AM, Rick wrote:
"Paul" wrote in message ... You haven't told us, what kind of computer this is. For example, if the computer had two video options (a built-in chipset video and a separate video card), maybe you can make progress by removing the video card or disabling it, and connecting the display to the built-in video. Using a hardware trick is a long shot, but perhaps if there are no other options, it'll be something to try. I did think of that and tried using the monitor with the inbuilt graphics via the D-Sub connector on the Foxcon motherboard, instead of the DVI on the nVidia card, with exactly the same results. Is that test conclusive, or will I have to remove the nVidia card and drivers for the on board graphics not to exhibit the same problem? Well, I certainly would try that. If you get a bootable system using the on-board graphics, there's something wrong with the nVidia card IMO. If is, replacing it would appear to be the solution. HTH, Wolf K. |
#9
|
|||
|
|||
Black Screen PS
On 16/04/2012 9:58 AM, Wolf K wrote:
On 16/04/2012 7:01 AM, Rick wrote: "Paul" wrote in message ... You haven't told us, what kind of computer this is. For example, if the computer had two video options (a built-in chipset video and a separate video card), maybe you can make progress by removing the video card or disabling it, and connecting the display to the built-in video. Using a hardware trick is a long shot, but perhaps if there are no other options, it'll be something to try. I did think of that and tried using the monitor with the inbuilt graphics via the D-Sub connector on the Foxcon motherboard, instead of the DVI on the nVidia card, with exactly the same results. Is that test conclusive, or will I have to remove the nVidia card and drivers for the on board graphics not to exhibit the same problem? Well, I certainly would try that. If you get a bootable system using the on-board graphics, there's something wrong with the nVidia card IMO. If is, replacing it would appear to be the solution. HTH, Wolf K. The nVidia card overrides the on-board graphics system. The only way to make the test is to remove the card. HTH, Wolf K. |
#10
|
|||
|
|||
Black Screen
"Alias" wrote in message ... On 4/16/2012 1:01 PM, Rick wrote: "Paul" wrote in message ... You haven't told us, what kind of computer this is. For example, if the computer had two video options (a built-in chipset video and a separate video card), maybe you can make progress by removing the video card or disabling it, and connecting the display to the built-in video. Using a hardware trick is a long shot, but perhaps if there are no other options, it'll be something to try. I did think of that and tried using the monitor with the inbuilt graphics via the D-Sub connector on the Foxcon motherboard, instead of the DVI on the nVidia card, With exactly the same results. Is that test conclusive, or will I have to remove the nVidia card and drivers for the not to exhibit the same problem? Remove the card itself and boot using the on board video card into safe mode and check the device manager to see if the driver is still there. If so, remove it and uninstall everything nVidia in Programs and Characteristics in the Control Panel. Then shut down and put the video card back in its slot and boot into the BIOS to make sure the on board video is disabled and then into Normal Mode, download the latest nVidia drivers and install them. Be sure and hit the switch on your power supply before removing or putting back the video card. If there is no switch, pull the plug. I removed the nVidia and all other cards, reset CMOS and it's still the same, I didn't mention that with both the nVidia and the on board graphics it does initially display the Windows logo and looks like it's going to start normally, the black screen and curser seems to appear at about the same time I would expect to see the desktop, also attempting to repair startup from the original installation disk (which also fails) the log record tells me that I have 'CorruptBootConfigurationData'. Checking out the net reveals that this problem isn't a one off, although I haven't seen a satisfactory or easy cure and in all honesty much of it is above my head. I'm very tempted to buy a new hard drive, start from scratch and use the original drive as a slave to try to salvage and transfer as many the files across as I can, however, presumably because of the tsunami, the prices of a new 500 GB 3.5" drive appears to be pretty outrageous when compared to the price I paid for the original about 18 months ago, whilst at the same time solid state drives appear to be becoming much more affordable, but unfortunately still only the ones at around a 128 GB. Of |
#11
|
|||
|
|||
Black Screen
On 16 Apr 2012, "Rick" wrote in
alt.windows7.general: I shutdown my computer and the next day at start-up all I got was a black screen with a moveable cursor, however I did manage to run the program in safe mode and after doing a restore to a previous version it now won't even run in safemode, all I get is the same black screen and a popup with the message.. "Runtime Error! Program: C\:windows\system32\nvvsvc.exe This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information".. I removed the hard drive and scanned it for problems in another computer using Spybot and Avast anti virus, Spybot did find several problems which were removed, however after almost 2 hours Avast found absolutely nothing and on reinstalling the drive back into the original computer I still have the same problem, can anyone please explain what's happened and how I can get my computer working again TIA. Apparently, nvvsvc.exe is from Nvidia - something called the "driver helper service". I don't know what it is or what it does. If you can boot up to a Recovery Console off the install CD, or to a Safe Mode command line, you might try renaming that file. Then, if you can get the computer to come up, uninstall, reinstall, or update your Nvidia display drivers. |
#12
|
|||
|
|||
Black Screen
On 4/16/12 10:06 AM, Rick wrote:
snip I removed the nVidia and all other cards, reset CMOS and it's still the same, I didn't mention that with both the nVidia and the on board graphics it does initially display the Windows logo and looks like it's going to start normally, the black screen and curser seems to appear at about the same time I would expect to see the desktop, also attempting to repair startup from the original installation disk (which also fails) the log record tells me that I have 'CorruptBootConfigurationData'. Checking out the net reveals that this problem isn't a one off, although I haven't seen a satisfactory or easy cure and in all honesty much of it is above my head. I'm very tempted to buy a new hard drive, start from scratch and use the original drive as a slave to try to salvage and transfer as many the files across as I can, however, presumably because of the tsunami, the prices of a new 500 GB 3.5" drive appears to be pretty outrageous when compared to the price I paid for the original about 18 months ago, whilst at the same time solid state drives appear to be becoming much more affordable, but unfortunately still only the ones at around a 128 GB. Hindsight, knowing initially about the logo display may have saved you some time. But, you are leaning towards my "gut feeling" solution, the hard drive. I had a laptop some time back that acted similarly, but with different files. And, it was the hard drive failing. May I suggest a hard drive testing program/software like HDTune. I used the demo version a couple months ago to diagnose problems with a Win7 tower that was given to me. Determined the hard drive has a number of bad sectors, some of which were in the image recovery section of the drive. No wonder the original owner couldn't recover the system. All in all, for a whopping $20 or so for a set of recovery discs from the mfgr., I now have a working 3 year old Win7 computer. -- Ken Mac OS X 10.6.8 Firefox 11.0 Thunderbird 11.0.1 LibreOffice 3.5.1.2 |
#13
|
|||
|
|||
Black Screen
Rick wrote:
"Alias" wrote in message ... On 4/16/2012 1:01 PM, Rick wrote: "Paul" wrote in message ... You haven't told us, what kind of computer this is. For example, if the computer had two video options (a built-in chipset video and a separate video card), maybe you can make progress by removing the video card or disabling it, and connecting the display to the built-in video. Using a hardware trick is a long shot, but perhaps if there are no other options, it'll be something to try. I did think of that and tried using the monitor with the inbuilt graphics via the D-Sub connector on the Foxcon motherboard, instead of the DVI on the nVidia card, With exactly the same results. Is that test conclusive, or will I have to remove the nVidia card and drivers for the not to exhibit the same problem? Remove the card itself and boot using the on board video card into safe mode and check the device manager to see if the driver is still there. If so, remove it and uninstall everything nVidia in Programs and Characteristics in the Control Panel. Then shut down and put the video card back in its slot and boot into the BIOS to make sure the on board video is disabled and then into Normal Mode, download the latest nVidia drivers and install them. Be sure and hit the switch on your power supply before removing or putting back the video card. If there is no switch, pull the plug. I removed the nVidia and all other cards, reset CMOS and it's still the same, I didn't mention that with both the nVidia and the on board graphics it does initially display the Windows logo and looks like it's going to start normally, the black screen and curser seems to appear at about the same time I would expect to see the desktop, also attempting to repair startup from the original installation disk (which also fails) the log record tells me that I have 'CorruptBootConfigurationData'. Checking out the net reveals that this problem isn't a one off, although I haven't seen a satisfactory or easy cure and in all honesty much of it is above my head. I'm very tempted to buy a new hard drive, start from scratch and use the original drive as a slave to try to salvage and transfer as many the files across as I can, however, presumably because of the tsunami, the prices of a new 500 GB 3.5" drive appears to be pretty outrageous when compared to the price I paid for the original about 18 months ago, whilst at the same time solid state drives appear to be becoming much more affordable, but unfortunately still only the ones at around a 128 GB. Have a look at this link http://support.microsoft.com/kb/927391 which refers to repairing the Boot Configuration - albeit it'd for Vista, but it may help http://www.ehow.com/how_4836283_repair-mbr-windows.html |
#14
|
|||
|
|||
Black Screen
"Rick" wrote in message ... I shutdown my computer and the next day at start-up all I got was a black screen with a moveable cursor, however I did manage to run the program in safe mode and after doing a restore to a previous version it now won't even run in safemode, all I get is the same black screen and a popup with the message.. "Runtime Error! Program: C\:windows\system32\nvvsvc.exe This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information".. I removed the hard drive and scanned it for problems in another computer using Spybot and Avast anti virus, Spybot did find several problems which were removed, however after almost 2 hours Avast found absolutely nothing and on reinstalling the drive back into the original computer I still have the same problem, can anyone please explain what's happened and how I can get my computer working again TIA. Many thanks to everyone who took the trouble to try and help, I've tried about everything and eventually decided to reinstall Windows 7 from scratch, leaving the existing files in 'Windows Old' unfortunately however at the end of the installation a message box appeared which said "Windows could not update the computer's boot configuration, installation can not proceed" and that was it, so it looks like reverting to the old tried and trusted 'Format C'. Perhaps I'm being a tad too naive, but why isn't it technically possible for an installation disk to simply analyse and detect corrupt and missing files in an OS and delete and replace them? |
#15
|
|||
|
|||
Black Screen
On 4/19/2012 3:10 PM, Rick wrote:
"Rick" wrote in message ... I shutdown my computer and the next day at start-up all I got was a black screen with a moveable cursor, however I did manage to run the program in safe mode and after doing a restore to a previous version it now won't even run in safemode, all I get is the same black screen and a popup with the message.. "Runtime Error! Program: C\:windows\system32\nvvsvc.exe This application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information".. I removed the hard drive and scanned it for problems in another computer using Spybot and Avast anti virus, Spybot did find several problems which were removed, however after almost 2 hours Avast found absolutely nothing and on reinstalling the drive back into the original computer I still have the same problem, can anyone please explain what's happened and how I can get my computer working again TIA. Many thanks to everyone who took the trouble to try and help, I've tried about everything and eventually decided to reinstall Windows 7 from scratch, leaving the existing files in 'Windows Old' unfortunately however at the end of the installation a message box appeared which said "Windows could not update the computer's boot configuration, installation can not proceed" and that was it, so it looks like reverting to the old tried and trusted 'Format C'. Perhaps I'm being a tad too naive, but why isn't it technically possible for an installation disk to simply analyse and detect corrupt and missing files in an OS and delete and replace them? See http://www.pcworld.com/article/24319...llation.htm l -- Alias |
|
Thread Tools | |
Display Modes | Rate This Thread |
|
|