HP Shipped Infected "new" computer!

My wife , several days ago, purchased a new all-in -one
HP computer. The box had clearly not been opened before.
(we declined to buy, at a discount, one that had been
We took out the computer and to our dismay, iy didn't work!
Well, it turned on but did not recognize either the one
USB port nor the DVD slot.
Connected HP and to my surprise got an immediate response
--- explained the problem --- ws switched to a person who
would fix the computer. She opened a chat box so we could
"talk" in real time --- asked the problem and very quickly
she had fixed the USB and DVD access. Then, to my surprise
she asked if she could look through the computer. She had
it set up so I could see the computer's action as we chatted.
Soon she showed me nearly two dozen files on this "new"
computer and asked what they were. I had no idea od course
and she continued but explained that some of them were malware.
(This on an alleged "new" computer.
For $179 she agreed to completely clean the computer.
So, I paid $179 to rid a used (but sold as new) of malware.
What is my recourse HP ?

On 12/13/2017 8:03 AM, Mathedman wrote:
Â* My wife , several days ago, purchased a new all-in -one
HP computer. The box had clearly not been opened before.
(we declined to buy, at a discount, one that had been
Â*We took out the computer and to our dismay, iy didn't work!
Well, it turned on but did not recognize either the one
USB port nor the DVD slot.
Â*Â* Connected HP and to my surprise got an immediate response
--- explained the problem --- ws switched to a person who
would fix the computer. She opened a chat box so we could
"talk" in real time --- asked the problem and very quickly
she had fixed the USB and DVD access. Then, to my surprise
she asked if she could look through the computer. She had
it set up so I could see the computer's action as we chatted.
Â*Soon she showed me nearly two dozen files on this "new"
computer and asked what they were. I had no idea od course
and she continued but explained that some of them were malware.
(This on an alleged "new" computer.
Â* For $179 she agreed to completely clean the computer.
Â* So, I paid $179 to rid a used (but sold as new) of malware.
Â* What is my recourse HP ?




You got taken, If it really was HP that you contacted, you should file a
complaint.

More than likely it was nothing worse than tracking cookies that normal
browsing would have picked up.

"Mathedman" wrote


| and she continued but explained that some of them were malware.
| (This on an alleged "new" computer.
| For $179 she agreed to completely clean the computer.
| So, I paid $179 to rid a used (but sold as new) of malware.
| What is my recourse HP ?
|

You need to always be sure that you're actually
contacting the company, as Philo pointed out.
You might want to recheck the phone number or
however you got in touch. If it wasn't HP then stop
your credit card payment.

Once you get that straightened out, see this:

https://thehackernews.com/2017/11/hp...etry-data.html

HP has been pre-installing spyware, but it's a service
that you should be able to disable.

On 12/13/2017 8:20 AM, Mayayana wrote:
"Mathedman" wrote


| and she continued but explained that some of them were malware.
| (This on an alleged "new" computer.
| For $179 she agreed to completely clean the computer.
| So, I paid $179 to rid a used (but sold as new) of malware.
| What is my recourse HP ?
|

You need to always be sure that you're actually
contacting the company, as Philo pointed out.
You might want to recheck the phone number or
however you got in touch. If it wasn't HP then stop
your credit card payment.

Once you get that straightened out, see this:

https://thehackernews.com/2017/11/hp...etry-data.html

HP has been pre-installing spyware, but it's a service
that you should be able to disable.





Also:

If you do have to call your credit card company, never say that you
think there is a mistake of some sort.

Immediately proclaim fraud.
You will get right to the point and get very prompt service.

On 12/13/2017 8:12 AM, philo wrote:
On 12/13/2017 8:03 AM, Mathedman wrote:
Â*Â* My wife , several days ago, purchased a new all-in -one
HP computer. The box had clearly not been opened before.
(we declined to buy, at a discount, one that had been
Â*Â*We took out the computer and to our dismay, iy didn't work!
Well, it turned on but did not recognize either the one
USB port nor the DVD slot.
Â*Â*Â* Connected HP and to my surprise got an immediate response
--- explained the problem --- ws switched to a person who
would fix the computer. She opened a chat box so we could
"talk" in real time --- asked the problem and very quickly
she had fixed the USB and DVD access. Then, to my surprise
she asked if she could look through the computer. She had
it set up so I could see the computer's action as we chatted.
Â*Â*Soon she showed me nearly two dozen files on this "new"
computer and asked what they were. I had no idea od course
and she continued but explained that some of them were malware.
(This on an alleged "new" computer.
Â*Â* For $179 she agreed to completely clean the computer.
Â*Â* So, I paid $179 to rid a used (but sold as new) of malware.
Â*Â* What is my recourse HP ?




You got taken, If it really was HP that you contacted, you should file a
complaint.

More than likely it was nothing worse than tracking cookies that normal
browsing would have picked up.
NO! The HP support lady who cleaned it said some of it was malware!
(and, have you ever tried to contach HP ---not possible without payment!!!

On 12/13/2017 8:26 AM, philo wrote:
On 12/13/2017 8:20 AM, Mayayana wrote:
"Mathedman" wrote


| and she continued but explained that some of them were malware.
| (This on an alleged "new" computer.
|Â*Â* For $179 she agreed to completely clean the computer.
|Â*Â* So, I paid $179 to rid a used (but sold as new) of malware.
|Â*Â* What is my recourse HP ?
|

Â*Â*Â* You need to always be sure that you're actually
contacting the company, as Philo pointed out.
You might want to recheck the phone number or
however you got in touch. If it wasn't HP then stop
your credit card payment.

Â*Â* Once you get that straightened out, see this:

https://thehackernews.com/2017/11/hp...etry-data.html

HP has been pre-installing spyware, but it's a service
that you should be able to disable.





Also:

If you do have to call your credit card company, never say that you
think there is a mistake of some sort.

Immediately proclaim fraud.
You will get right to the point and get very prompt service.

As I said, I did actually contact HP (one has to sign away your first
born to even find a way to do so!)
But whoever, she did clean the computer and repair the USB and DVD
ports.

On 12/13/2017 8:20 AM, Mayayana wrote:
"Mathedman" wrote


| and she continued but explained that some of them were malware.
| (This on an alleged "new" computer.
| For $179 she agreed to completely clean the computer.
| So, I paid $179 to rid a used (but sold as new) of malware.
| What is my recourse HP ?
|

You need to always be sure that you're actually
contacting the company, as Philo pointed out.
You might want to recheck the phone number or
however you got in touch. If it wasn't HP then stop
your credit card payment.

Once you get that straightened out, see this:

https://thehackernews.com/2017/11/hp...etry-data.html

HP has been pre-installing spyware, but it's a service
that you should be able to disable.


My main point was that I had paid new-computer prices for an
obviously used one --- there were some 2 dozen unknown files on it!
No pre-instaled software that we know of, nor found by the lady who
fixed it.

Mathedman wrote:
On 12/13/2017 8:26 AM, philo wrote:
On 12/13/2017 8:20 AM, Mayayana wrote:
"Mathedman" wrote


| and she continued but explained that some of them were malware.
| (This on an alleged "new" computer.
|Â*Â* For $179 she agreed to completely clean the computer.
|Â*Â* So, I paid $179 to rid a used (but sold as new) of malware.
|Â*Â* What is my recourse HP ?
|

Â*Â*Â* You need to always be sure that you're actually
contacting the company, as Philo pointed out.
You might want to recheck the phone number or
however you got in touch. If it wasn't HP then stop
your credit card payment.

Â*Â* Once you get that straightened out, see this:

https://thehackernews.com/2017/11/hp...etry-data.html

HP has been pre-installing spyware, but it's a service
that you should be able to disable.





Also:

If you do have to call your credit card company, never say that you
think there is a mistake of some sort.

Immediately proclaim fraud.
You will get right to the point and get very prompt service.

Â* As I said, I did actually contact HP (one has to sign away your first
born to even find a way to do so!)
Â*Â* But whoever, she did clean the computer and repair the USB and DVD
ports.

Nope. Standard "tech support scam" Whatever you did you were not talking
to real HP Support. Standard scam is to use some LogMeIn|TeamViewer
remote tool, show victim so "error" messages in the Event log, do a
little damage that charge your CC, and get extra bonus your financials...

Reasons this stinks is

1) Brand new computer is under warranty. Even the lousiest warranties
extend more than "several days".

2) If this was such a *new* computer, simply running System Recovery and
choose the "factory fresh" option would have removed an nefarious
software if installed by tampering.

3) Highly unlikely is was "tampering" in the first place but some
misconfiguration or misunderstanding by user.

4) HP like several OEM supplies sell models with crapware, it is not to
difficult to clear the crap with a little Google searching for instructions.

Conclusion whether on not you want to accept it is you've been had.

--
Take care,

Jonathan
-------------------
LITTLE WORKS STUDIO
http://www.LittleWorksStudio.com

On 12/13/2017 8:39 AM, Mathedman wrote:




You got taken, If it really was HP that you contacted, you should file
a complaint.

More than likely it was nothing worse than tracking cookies that
normal browsing would have picked up.
Â*Â*Â* NO! The HP support lady who cleaned it said some of it was malware!
(and, have you ever tried to contach HP ---not possible without payment!!!




If it was malware a free utility could have removed it. you absolutely
got ripped off.

Mathedman wrote:
On 12/13/2017 8:20 AM, Mayayana wrote:
"Mathedman" wrote


| and she continued but explained that some of them were malware.
| (This on an alleged "new" computer.
| For $179 she agreed to completely clean the computer.
| So, I paid $179 to rid a used (but sold as new) of malware.
| What is my recourse HP ?
|

You need to always be sure that you're actually
contacting the company, as Philo pointed out.
You might want to recheck the phone number or
however you got in touch. If it wasn't HP then stop
your credit card payment.

Once you get that straightened out, see this:

https://thehackernews.com/2017/11/hp...etry-data.html

HP has been pre-installing spyware, but it's a service
that you should be able to disable.


My main point was that I had paid new-computer prices for an
obviously used one --- there were some 2 dozen unknown files on it!
No pre-instaled software that we know of, nor found by the lady who
fixed it.

Our point is, you should be giving us the phone
number, so we can Google it, and prove you were
taken by scammers in India. And never contacted
an actual HP support at all.

This is an example of the varying support policies.
Microsoft has some topics they handle for free, and
some topics they don't (needs credit card). You *always*
track down the support list they offer, before calling,
to make sure you steer the person on the other end of
the phone, to forward you to the correct group/service.
For example, installing a Service Pack, had one year
of free service (for its installation), after the
Service Pack is release. By analogy, new releases
of Windows 10, if they break your computer, should
also be supported. Activation issues ("Not Genuine")
messages should be supported too. For each of these
companies, you have to track down the current policy,
whatever it is.

http://www.zdnet.com/article/apple-t...emove-malware/

If you could give us the phone number, I think it's
pretty easy to guess where it ends up. Indian
sweat shop. Even if they give a custom number
to each caller, as people get scammed and report it
in a public way, the phone numbers get logged... somewhere.

When you're sitting in the Google search results,
you want to at least make sure the domain
is "hp.com" on the URL you're clicking. These
flim-flam artists wouldn't be getting away
with this stuff, if it was easy to figure out.

A report of fraud to the credit card company,
may result in a reversal of charges.

A favorite trick, is when someone calls in, the
"tech support" has them bring up the Event Viewer
and show them "thousands of errors". When the stuff
in Event Viewer is mostly the same on all computers.
I probably have 10,000 entries in the Event Viewer
myself. Some, I might casually look at, to try to
correct them. For example, when a couple thousand of
those were ATI video card driver messages, I went
to the ATI/AMD site, got a CCC2 (Crimson) driver,
installed it... and that was the end of a constant
stream of driver messages. Did those driver messages
hurt anything ? No. But I decided to fix it anyway.
If you allow too many redundant messages to pile in
there, it makes it harder to read the real error
messages. That's why you fix stuff.

How often do I visit the Event Viewer ? Only
if I see an error message on the screen, and it
looks out of the ordinary. And not a scam of
course. If I visit a web site, and it pops up
a message like that, and the message won't
close, the message has no cancel... I open
Task Manager and "kill" the browser. And the
nect time the browser starts, I select "start
new session", then find the "Clear History" feature,
and clear all the caches. Now, I'm ready for the
next (attempted) scam.

Paul

On 12/13/2017 8:43 AM, Mathedman wrote:
On




Also:

If you do have to call your credit card company, never say that you
think there is a mistake of some sort.

Immediately proclaim fraud.
You will get right to the point and get very prompt service.

Â* As I said, I did actually contact HP (one has to sign away your first
born to even find a way to do so!)
Â*Â* But whoever, she did clean the computer and repair the USB and DVD
ports.



If it really was HP, then you paid for a service and it was not fraud.


Just unethical business practice.

Next time use a free utility such as Ccleaner or MalwareBytes

On 12/13/2017 9:08 AM, Jonathan N. Little wrote:
Mathedman wrote:
On 12/13/2017 8:26 AM, philo wrote:
On 12/13/2017 8:20 AM, Mayayana wrote:
"Mathedman" wrote


| and she continued but explained that some of them were malware.
| (This on an alleged "new" computer.
|Â*Â* For $179 she agreed to completely clean the computer.
|Â*Â* So, I paid $179 to rid a used (but sold as new) of malware.
|Â*Â* What is my recourse HP ?
|

Â*Â*Â* You need to always be sure that you're actually
contacting the company, as Philo pointed out.
You might want to recheck the phone number or
however you got in touch. If it wasn't HP then stop
your credit card payment.

Â*Â* Once you get that straightened out, see this:

https://thehackernews.com/2017/11/hp...etry-data.html

HP has been pre-installing spyware, but it's a service
that you should be able to disable.





Also:

If you do have to call your credit card company, never say that you
think there is a mistake of some sort.

Immediately proclaim fraud.
You will get right to the point and get very prompt service.

Â*Â* As I said, I did actually contact HP (one has to sign away your
first born to even find a way to do so!)
Â*Â*Â* But whoever, she did clean the computer and repair the USB and DVD
ports.

Nope. Standard "tech support scam" Whatever you did you were not talking
to real HP Support. Standard scam is to use some LogMeIn|TeamViewer
remote tool, show victim so "error" messages in the Event log, do a
little damage that charge your CC, and get extra bonus your financials...

Reasons this stinks is

1) Brand new computer is under warranty. Even the lousiest warranties
extend more than "several days".

2) If this was such a *new* computer, simply running System Recovery and
choose the "factory fresh" option would have removed an nefarious
software if installed by tampering.

3) Highly unlikely is was "tampering" in the first place but some
misconfiguration or misunderstanding by user.

4) HP like several OEM supplies sell models with crapware, it is not to
difficult to clear the crap with a little Google searching for
instructions.

Conclusion whether on not you want to accept it is you've been had.



I agree. If one does a Google search for HP support, there very well may
be phony companies the link leads to

On 12/13/2017 10:20 AM, Paul wrote:
Mathedman wrote:
On 12/13/2017 8:20 AM, Mayayana wrote:
"Mathedman" wrote


| and she continued but explained that some of them were malware.
| (This on an alleged "new" computer.
|Â*Â* For $179 she agreed to completely clean the computer.
|Â*Â* So, I paid $179 to rid a used (but sold as new) of malware.
|Â*Â* What is my recourse HP ?
|

Â*Â*Â* You need to always be sure that you're actually
contacting the company, as Philo pointed out.
You might want to recheck the phone number or
however you got in touch. If it wasn't HP then stop
your credit card payment.

Â*Â* Once you get that straightened out, see this:

https://thehackernews.com/2017/11/hp...etry-data.html

HP has been pre-installing spyware, but it's a service
that you should be able to disable.


Â*Â* My main point was that I had paid new-computer prices for an
obviously used one --- there were some 2 dozen unknown files on it!
No pre-instaled software that we know of, nor found by the lady who
fixed it.

Our point is, you should be giving us the phone
number, so we can Google it, and prove you were
taken by scammers in India. And never contacted
an actual HP support at all.

This is an example of the varying support policies.
Microsoft has some topics they handle for free, and
some topics they don't (needs credit card). You *always*
track down the support list they offer, before calling,
to make sure you steer the person on the other end of
the phone, to forward you to the correct group/service.
For example, installing a Service Pack, had one year
of free service (for its installation), after the
Service Pack is release. By analogy, new releases
of Windows 10, if they break your computer, should
also be supported. Activation issues ("Not Genuine")
messages should be supported too. For each of these
companies, you have to track down the current policy,
whatever it is.

http://www.zdnet.com/article/apple-t...emove-malware/


If you could give us the phone number, I think it's
pretty easy to guess where it ends up. Indian
sweat shop. Even if they give a custom number
to each caller, as people get scammed and report it
in a public way, the phone numbers get logged... somewhere.

When you're sitting in the Google search results,
you want to at least make sure the domain
is "hp.com" on the URL you're clicking. These
flim-flam artists wouldn't be getting away
with this stuff, if it was easy to figure out.

A report of fraud to the credit card company,
may result in a reversal of charges.

A favorite trick, is when someone calls in, the
"tech support" has them bring up the Event Viewer
and show them "thousands of errors". When the stuff
in Event Viewer is mostly the same on all computers.
I probably have 10,000 entries in the Event Viewer
myself. Some, I might casually look at, to try to
correct them. For example, when a couple thousand of
those were ATI video card driver messages, I went
to the ATI/AMD site, got a CCC2 (Crimson) driver,
installed it... and that was the end of a constant
stream of driver messages. Did those driver messages
hurt anything ? No. But I decided to fix it anyway.
If you allow too many redundant messages to pile in
there, it makes it harder to read the real error
messages. That's why you fix stuff.

How often do I visit the Event Viewer ? Only
if I see an error message on the screen, and it
looks out of the ordinary. And not a scam of
course. If I visit a web site, and it pops up
a message like that, and the message won't
close, the message has no cancel... I open
Task Manager and "kill" the browser. And the
nect time the browser starts, I select "start
new session", then find the "Clear History" feature,
and clear all the caches. Now, I'm ready for the
next (attempted) scam.

Â*Â* Paul

Didn't we just go through this a couple weeks ago?

Rene

On 13/12/2017 16:21, philo wrote:


Next time use a free utility such as Ccleaner or MalwareBytes

What will CCleaner do for a pumpkin? Can you explain!!!!!!!!!



--
With over 600 million devices now running Windows 10, customer
satisfaction is higher than any previous version of windows.

On 13/12/2017 10:03 PM, Mathedman wrote:
(This on an alleged "new" computer.
For $179 she agreed to completely clean the computer.
So, I paid $179 to rid a used (but sold as new) of malware.
What is my recourse HP ?

You don't need to pay at all. Just download Windows ISO from Micro$oft
and do a clean install on the HP machine. Hardware drivers should be
available at HP's website by looking for the model number.

--
@~@ Remain silent! Drink, Blink, Stretch! Live long and prosper!!
/ v \ Simplicity is Beauty!
/( _ )\ May the Force and farces be with you!
^ ^ (x86_64 Ubuntu 9.10) Linux 2.6.39.3
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