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#16
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HP Shipped Infected "new" computer!
On Wed, 13 Dec 2017 08:03:03 -0600, Mathedman
wrote: My wife , several days ago, purchased a new all-in -one HP computer. The box had clearly not been opened before. (we declined to buy, at a discount, one that had been We took out the computer and to our dismay, iy didn't work! Well, it turned on but did not recognize either the one USB port nor the DVD slot. Connected HP and to my surprise got an immediate response --- explained the problem --- ws switched to a person who would fix the computer. She opened a chat box so we could "talk" in real time --- asked the problem and very quickly she had fixed the USB and DVD access. Then, to my surprise she asked if she could look through the computer. She had it set up so I could see the computer's action as we chatted. Soon she showed me nearly two dozen files on this "new" computer and asked what they were. I had no idea od course and she continued but explained that some of them were malware. (This on an alleged "new" computer. For $179 she agreed to completely clean the computer. So, I paid $179 to rid a used (but sold as new) of malware. What is my recourse HP ? Sounds to me like the product was an open box one which was simply sealed in such a way that it wasn't immediately visible to the client. Still, very odd behaviour. To say the least, HP currently has a bad reputation with including software that shouldn't be there (things like keyloggers are included in the default installation for certain models) but a dozen or so such examples is very bizarre. |
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#17
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HP Shipped Infected "new" computer!
On Wed, 13 Dec 2017 08:48:13 -0600, Mathedman
wrote: On 12/13/2017 8:20 AM, Mayayana wrote: "Mathedman" wrote | and she continued but explained that some of them were malware. | (This on an alleged "new" computer. | For $179 she agreed to completely clean the computer. | So, I paid $179 to rid a used (but sold as new) of malware. | What is my recourse HP ? | You need to always be sure that you're actually contacting the company, as Philo pointed out. You might want to recheck the phone number or however you got in touch. If it wasn't HP then stop your credit card payment. Once you get that straightened out, see this: https://thehackernews.com/2017/11/hp...etry-data.html HP has been pre-installing spyware, but it's a service that you should be able to disable. My main point was that I had paid new-computer prices for an obviously used one --- there were some 2 dozen unknown files on it! No pre-instaled software that we know of, nor found by the lady who fixed it. The fact that the girl "very quickly" fixed the USB and DVD peripherals should indicate that it was a common problem for which they got many calls. The spyware though is something different. It's possible that first part was a true mistake on the manufacturer's part and therefore fixed at no cost to you but that the second problem - which probably wasn't a real problem at all - was an opportunity for them to recoup some of the profits they lost for selling the machine at such a bargain by charging you for an unnecessary clean-up. |
#18
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HP Shipped Infected "new" computer!
On Wed, 13 Dec 2017 10:08:47 -0500, "Jonathan N. Little"
wrote: Mathedman wrote: On 12/13/2017 8:26 AM, philo wrote: On 12/13/2017 8:20 AM, Mayayana wrote: "Mathedman" wrote | and she continued but explained that some of them were malware. | (This on an alleged "new" computer. |** For $179 she agreed to completely clean the computer. |** So, I paid $179 to rid a used (but sold as new) of malware. |** What is my recourse HP ? | *** You need to always be sure that you're actually contacting the company, as Philo pointed out. You might want to recheck the phone number or however you got in touch. If it wasn't HP then stop your credit card payment. ** Once you get that straightened out, see this: https://thehackernews.com/2017/11/hp...etry-data.html HP has been pre-installing spyware, but it's a service that you should be able to disable. Also: If you do have to call your credit card company, never say that you think there is a mistake of some sort. Immediately proclaim fraud. You will get right to the point and get very prompt service. * As I said, I did actually contact HP (one has to sign away your first born to even find a way to do so!) ** But whoever, she did clean the computer and repair the USB and DVD ports. Nope. Standard "tech support scam" Whatever you did you were not talking to real HP Support. Standard scam is to use some LogMeIn|TeamViewer remote tool, show victim so "error" messages in the Event log, do a little damage that charge your CC, and get extra bonus your financials... Reasons this stinks is 1) Brand new computer is under warranty. Even the lousiest warranties extend more than "several days". 2) If this was such a *new* computer, simply running System Recovery and choose the "factory fresh" option would have removed an nefarious software if installed by tampering. 3) Highly unlikely is was "tampering" in the first place but some misconfiguration or misunderstanding by user. 4) HP like several OEM supplies sell models with crapware, it is not to difficult to clear the crap with a little Google searching for instructions. Conclusion whether on not you want to accept it is you've been had. While I agree with absolutely everything you wrote (and think that there are many holes in what the original poster said), I get the impression that we're not dealing with a user who is _aware_ that manufacturers provide tools to ensure that a user can easily restore a default installation. |
#19
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HP Shipped Infected "new" computer!
On 12/13/2017 9:39 AM, Mathedman wrote:
P support lady who cleaned it said some of it was malware! (and, have you ever tried to contach HP ---not possible without payment!!! Have you ever heard of McAfee, Malwarebytes, etc that will clean you computer for a lot less money? I am with the comment that you got taken. From a technical point of view, and while they can be used to track your online activity, I don't think cookies can be consider malware. -- 2017: The year we learn to play the great game of Euchre |
#20
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HP Shipped Infected "new" computer!
On 13 Dec 2017, Rene Lamontagne wrote in
alt.comp.os.windows-10: Didn't we just go through this a couple weeks ago? Yes. He was in the Windows 7 group telling false and misleading stories of a Dell computer that obviously didn't exist. Like here, he refused to provide pertinent details, and kept contradicting himself. This appears to be yet another troll. |
#21
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HP Shipped Infected "new" computer!
Doomsdrzej wrote:
While I agree with absolutely everything you wrote (and think that there are many holes in what the original poster said), I get the impression that we're not dealing with a user who is_aware_ that manufacturers provide tools to ensure that a user can easily restore a default installation. There is also one more option that I have considered but did not voice: OP was in reality just BS and part of a troll effort. -- Take care, Jonathan ------------------- LITTLE WORKS STUDIO http://www.LittleWorksStudio.com |
#22
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HP Shipped Infected "new" computer!
On 13 Dec 2017, philo wrote in
alt.comp.os.windows-10: I agree. If one does a Google search for HP support, there very well may be phony companies the link leads to Quite right. I've probably told this story before... A friend got one of those phone calls from a scammer claiming to be "Microsoft Support", saying that they had detected viruses on his computer and wanted remote access to it. He is not very computer- literate, and is overly trusting, and so followed the caller's instructions... to a point. He finally got suspicious and hung up before letting the guy have actual access to the computer. He then had the bright idea to call up Microsoft to see if the call was legitimate. So, he Googled "Microsoft" and called the first entry that came up - which, you might have guessed, turned out to be yet another bogus "support" outfit that started to lead him down the same garden path. At that point he hung up and called me in a panic, thinking that his computer had been compromised. I determined that it was OK. Point being, that it can be hard for naive people to tell the good guys from the bad guys on the Internet. |
#23
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HP Shipped Infected "new" computer!
On Wed, 13 Dec 2017 13:59:57 -0500, -= Hawk =- wrote:
On Wed, 13 Dec 2017 08:03:03 -0600, Mathedman scribbled: My wife , several days ago, purchased a new all-in -one HP computer. The box had clearly not been opened before. (we declined to buy, at a discount, one that had been We took out the computer and to our dismay, iy didn't work! Well, it turned on but did not recognize either the one USB port nor the DVD slot. Connected HP and to my surprise got an immediate response --- explained the problem --- ws switched to a person who would fix the computer. She opened a chat box so we could "talk" in real time --- asked the problem and very quickly she had fixed the USB and DVD access. Then, to my surprise she asked if she could look through the computer. She had it set up so I could see the computer's action as we chatted. Soon she showed me nearly two dozen files on this "new" computer and asked what they were. I had no idea od course and she continued but explained that some of them were malware. (This on an alleged "new" computer. For $179 she agreed to completely clean the computer. So, I paid $179 to rid a used (but sold as new) of malware. What is my recourse HP ? You need a fairly large open space. Stand there with your legs apart and get the biggest guy you know to repeatedly kick you in the balls while wearing steel toed boots. Why didn't you download MalwareBytes? It's free and probably what the tech ass****ed you $179 to run. If the guy was indeed trolling us (most likely), he must be disappointed that we're all helpful and kind to him. |
#24
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HP Shipped Infected "new" computer!
On 12/13/2017 12:25 PM, Nil wrote:
On 13 Dec 2017, Rene Lamontagne wrote in alt.comp.os.windows-10: Didn't we just go through this a couple weeks ago? Yes. He was in the Windows 7 group telling false and misleading stories of a Dell computer that obviously didn't exist. Like here, he refused to provide pertinent details, and kept contradicting himself. This appears to be yet another troll. I thought so, another half-assed troll. Rene |
#25
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HP Shipped Infected "new" computer!
On 12/13/2017 2:06 PM, Doomsdrzej wrote:
On Wed, 13 Dec 2017 13:59:57 -0500, -= Hawk =- wrote: On Wed, 13 Dec 2017 08:03:03 -0600, Mathedman scribbled: My wife , several days ago, purchased a new all-in -one HP computer. The box had clearly not been opened before. (we declined to buy, at a discount, one that had been We took out the computer and to our dismay, iy didn't work! Well, it turned on but did not recognize either the one USB port nor the DVD slot. Connected HP and to my surprise got an immediate response --- explained the problem --- ws switched to a person who would fix the computer. She opened a chat box so we could "talk" in real time --- asked the problem and very quickly she had fixed the USB and DVD access. Then, to my surprise she asked if she could look through the computer. She had it set up so I could see the computer's action as we chatted. Soon she showed me nearly two dozen files on this "new" computer and asked what they were. I had no idea od course and she continued but explained that some of them were malware. (This on an alleged "new" computer. For $179 she agreed to completely clean the computer. So, I paid $179 to rid a used (but sold as new) of malware. What is my recourse HP ? You need a fairly large open space. Stand there with your legs apart and get the biggest guy you know to repeatedly kick you in the balls while wearing steel toed boots. Why didn't you download MalwareBytes? It's free and probably what the tech ass****ed you $179 to run. If the guy was indeed trolling us (most likely), he must be disappointed that we're all helpful and kind to him. Not this Cowboy. Rene |
#26
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HP Shipped Infected "new" computer!
On 12/13/17 9:03 AM, Mathedman wrote:
My wife , several days ago, purchased a new all-in -one HP computer. The box had clearly not been opened before. (we declined to buy, at a discount, one that had been We took out the computer and to our dismay, iy didn't work! Well, it turned on but did not recognize either the one USB port nor the DVD slot. Connected HP and to my surprise got an immediate response --- explained the problem --- ws switched to a person who would fix the computer. She opened a chat box so we could "talk" in real time --- asked the problem and very quickly she had fixed the USB and DVD access. Then, to my surprise she asked if she could look through the computer. She had it set up so I could see the computer's action as we chatted. Soon she showed me nearly two dozen files on this "new" computer and asked what they were. I had no idea od course and she continued but explained that some of them were malware. (This on an alleged "new" computer. For $179 she agreed to completely clean the computer. So, I paid $179 to rid a used (but sold as new) of malware. What is my recourse HP ? "System As A Service" cloud computing -- dale - http://www.dalekelly.org |
#27
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HP Shipped Infected "new" computer!
On 12/13/2017 5:04 PM, -= Hawk =- wrote:
On Wed, 13 Dec 2017 08:48:13 -0600, Mathedman scribbled: On 12/13/2017 8:20 AM, Mayayana wrote: "Mathedman" wrote | and she continued but explained that some of them were malware. | (This on an alleged "new" computer. | For $179 she agreed to completely clean the computer. | So, I paid $179 to rid a used (but sold as new) of malware. | What is my recourse HP ? | You need to always be sure that you're actually contacting the company, as Philo pointed out. You might want to recheck the phone number or however you got in touch. If it wasn't HP then stop your credit card payment. Once you get that straightened out, see this: https://thehackernews.com/2017/11/hp...etry-data.html HP has been pre-installing spyware, but it's a service that you should be able to disable. My main point was that I had paid new-computer prices for an obviously used one --- there were some 2 dozen unknown files on it! No pre-instaled software that we know of, nor found by the lady who fixed it. Unknown by whom? Have you gotten your balls kicked in yet? You should have returned it to the Store where you bought it. If you bought a refurbished unit, then it is buyer beware. I would still take it back if it did not have the software listed on the specification sheet. There no way I would pay nearly $200 to repair a new computer that was on warrantee -- 2017: The year we learn to play the great game of Euchre |
#28
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HP Shipped Infected "new" computer!
On 12/13/2017 4:55 PM, -= Hawk =- wrote:
On Wed, 13 Dec 2017 14:10:14 -0600, Rene Lamontagne scribbled: On 12/13/2017 12:25 PM, Nil wrote: On 13 Dec 2017, Rene Lamontagne wrote in alt.comp.os.windows-10: Didn't we just go through this a couple weeks ago? Yes. He was in the Windows 7 group telling false and misleading stories of a Dell computer that obviously didn't exist. Like here, he refused to provide pertinent details, and kept contradicting himself. This appears to be yet another troll. I thought so, another half-assed troll. This one appers to be wholly assed. Yeah, he must have taken a double dose of stupid pills. Rene |
#29
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HP Shipped Infected "new" computer!
On 12/13/2017 5:15 PM, Keith Nuttle wrote:
On 12/13/2017 5:04 PM, -= Hawk =- wrote: On Wed, 13 Dec 2017 08:48:13 -0600, Mathedman scribbled: On 12/13/2017 8:20 AM, Mayayana wrote: "Mathedman" wrote | and she continued but explained that some of them were malware. | (This on an alleged "new" computer. |Â*Â* For $179 she agreed to completely clean the computer. |Â*Â* So, I paid $179 to rid a used (but sold as new) of malware. |Â*Â* What is my recourse HP ? | Â*Â*Â*Â* You need to always be sure that you're actually contacting the company, as Philo pointed out. You might want to recheck the phone number or however you got in touch. If it wasn't HP then stop your credit card payment. Â*Â*Â* Once you get that straightened out, see this: https://thehackernews.com/2017/11/hp...etry-data.html HP has been pre-installing spyware, but it's a service that you should be able to disable. Â*Â*Â* My main point was that I had paid new-computer prices for an obviously used one --- there were some 2 dozen unknown files on it! No pre-instaled software that we know of, nor found by the lady who fixed it. Unknown by whom? Have you gotten your balls kicked in yet? You should have returned it to the Store where you bought it.Â*Â* If you bought a refurbished unit, then it is buyer beware.Â*Â* I would still take it back if it did not have the software listed on the specification sheet. There no way I would pay nearly $200 to repair a new computer that was on warrantee Kieth, He's having you on. Rene |
#30
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HP Shipped Infected "new" computer!
On 12/13/2017 1:42 PM, Nil wrote:
On 13 Dec 2017, philo wrote in alt.comp.os.windows-10: I agree. If one does a Google search for HP support, there very well may be phony companies the link leads to Quite right. I've probably told this story before... A friend got one of those phone calls from a scammer claiming to be "Microsoft Support", saying that they had detected viruses on his computer and wanted remote access to it. He is not very computer- literate, and is overly trusting, and so followed the caller's instructions... to a point. He finally got suspicious and hung up before letting the guy have actual access to the computer. He then had the bright idea to call up Microsoft to see if the call was legitimate. So, he Googled "Microsoft" and called the first entry that came up - which, you might have guessed, turned out to be yet another bogus "support" outfit that started to lead him down the same garden path. At that point he hung up and called me in a panic, thinking that his computer had been compromised. I determined that it was OK. Point being, that it can be hard for naive people to tell the good guys from the bad guys on the Internet. Yes indeed. One really has to watch out |
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