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#1
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Troubleshooting a USB issue question please
I've been troubleshooting an issue that developed soon after I switched my
mouse and keyboard from both being SP/2 port supported to a new USB mouse and keyboard combo. What has been happening is an intermittent problem that I've tried different approaches to solve. The long and short of it is that SOMETIMES but not always, after the system has been put in standby with the USB mouse and keyboard attached, it won't come out of standby; no mouse, no keyboard; no monitor. I've done serious research on google and have posted here prior to this post. I want to check with you to see if I might be on the right track with this. Right now I have the PS/2 mouse and keyboard attached and have had 0 issues coming out of standby, so I'm pretty sure it was a USB issue. Anyway, I'd like to solve the puzzle in case I want to go USB again sometime. What I think has happened is that XP is shutting down the USB hubs for the mouse and keyboard when attached. You may assume I'm running a clean system/SP2/all updates OS/BIOS/CHIPSET/HARDWARE. Does it sound logical that going into Device Manager/selecting the root hubs for the USB mouse and keyboard when attached and unchecking "allow windows to shut down the hub to save power" might be the answer I've been seeking? Many thanks |
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#2
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Troubleshooting a USB issue question please
If you run an intel based brd,download and install the chipset installation
utility.Once installed,open device mgr,R.click the keyboard and mouse hardware one at a time,select uninstall,once thru,shutdown computer,dont restart.Plug in usb hardware,start pc,in xp,install software/drivers for both.Also, use diffrent ports this time. "Dudley Henriques" wrote: I've been troubleshooting an issue that developed soon after I switched my mouse and keyboard from both being SP/2 port supported to a new USB mouse and keyboard combo. What has been happening is an intermittent problem that I've tried different approaches to solve. The long and short of it is that SOMETIMES but not always, after the system has been put in standby with the USB mouse and keyboard attached, it won't come out of standby; no mouse, no keyboard; no monitor. I've done serious research on google and have posted here prior to this post. I want to check with you to see if I might be on the right track with this. Right now I have the PS/2 mouse and keyboard attached and have had 0 issues coming out of standby, so I'm pretty sure it was a USB issue. Anyway, I'd like to solve the puzzle in case I want to go USB again sometime. What I think has happened is that XP is shutting down the USB hubs for the mouse and keyboard when attached. You may assume I'm running a clean system/SP2/all updates OS/BIOS/CHIPSET/HARDWARE. Does it sound logical that going into Device Manager/selecting the root hubs for the USB mouse and keyboard when attached and unchecking "allow windows to shut down the hub to save power" might be the answer I've been seeking? Many thanks |
#3
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Troubleshooting a USB issue question please
Thank you for the reply. Yes. it's an Intel based board; an Asus P4C800-E
Deluxe for a Pen 4. Do I get the chipset installation utility from Intel's site or from the Asus site? DH "Andrew E." wrote in message ... If you run an intel based brd,download and install the chipset installation utility.Once installed,open device mgr,R.click the keyboard and mouse hardware one at a time,select uninstall,once thru,shutdown computer,dont restart.Plug in usb hardware,start pc,in xp,install software/drivers for both.Also, use diffrent ports this time. "Dudley Henriques" wrote: I've been troubleshooting an issue that developed soon after I switched my mouse and keyboard from both being SP/2 port supported to a new USB mouse and keyboard combo. What has been happening is an intermittent problem that I've tried different approaches to solve. The long and short of it is that SOMETIMES but not always, after the system has been put in standby with the USB mouse and keyboard attached, it won't come out of standby; no mouse, no keyboard; no monitor. I've done serious research on google and have posted here prior to this post. I want to check with you to see if I might be on the right track with this. Right now I have the PS/2 mouse and keyboard attached and have had 0 issues coming out of standby, so I'm pretty sure it was a USB issue. Anyway, I'd like to solve the puzzle in case I want to go USB again sometime. What I think has happened is that XP is shutting down the USB hubs for the mouse and keyboard when attached. You may assume I'm running a clean system/SP2/all updates OS/BIOS/CHIPSET/HARDWARE. Does it sound logical that going into Device Manager/selecting the root hubs for the USB mouse and keyboard when attached and unchecking "allow windows to shut down the hub to save power" might be the answer I've been seeking? Many thanks |
#4
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Troubleshooting a USB issue question please
Never mind. I found it, and thank you.
DH "Andrew E." wrote in message ... If you run an intel based brd,download and install the chipset installation utility.Once installed,open device mgr,R.click the keyboard and mouse hardware one at a time,select uninstall,once thru,shutdown computer,dont restart.Plug in usb hardware,start pc,in xp,install software/drivers for both.Also, use diffrent ports this time. "Dudley Henriques" wrote: I've been troubleshooting an issue that developed soon after I switched my mouse and keyboard from both being SP/2 port supported to a new USB mouse and keyboard combo. What has been happening is an intermittent problem that I've tried different approaches to solve. The long and short of it is that SOMETIMES but not always, after the system has been put in standby with the USB mouse and keyboard attached, it won't come out of standby; no mouse, no keyboard; no monitor. I've done serious research on google and have posted here prior to this post. I want to check with you to see if I might be on the right track with this. Right now I have the PS/2 mouse and keyboard attached and have had 0 issues coming out of standby, so I'm pretty sure it was a USB issue. Anyway, I'd like to solve the puzzle in case I want to go USB again sometime. What I think has happened is that XP is shutting down the USB hubs for the mouse and keyboard when attached. You may assume I'm running a clean system/SP2/all updates OS/BIOS/CHIPSET/HARDWARE. Does it sound logical that going into Device Manager/selecting the root hubs for the USB mouse and keyboard when attached and unchecking "allow windows to shut down the hub to save power" might be the answer I've been seeking? Many thanks |
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