If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
"All fax printers are inaccessible" after Remove-then-Add Fax Serv
I hope you can solve this problem. It seems different than the similar
problems discussed in previous postings. MY SETUP PC: Brand new, Toshiba Satellite M105-S3041 (September 2006) OS: XP Home Edition Modem: Toshiba Software Modem, by Agere RELEVANT HISTORY, AND PROBLEM 1. I tried using Fax for first time today. Dialling rules seemed to work correctly for the first fax attempt; but to make the fax go I would have to lengthen the time delay between dialling the access number for my calling card and dialling the destination number. After I lengthened the time delay, the calling card voice-greeting didn't come through after the "ring tone" stopped. 2. After browsing around the www, I used Add/Remove Windows Components, to remove Fax Services. Then, I restarted the PC. Then, I added Fax Services Then (after a long period of "Refreshing"), Fax Console states: All fax printers are inaccessible. Also, Tools/Fax Printers Status states (about "Local" Fax Printer): Status Unavailable. Then, Printer Properties error message states: The Microsoft Shared Fax Driver printer driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the driver now? However, the subsequently appearing Add Printer Driver Wizard does not list a driver with that description. Then, the subsequently appearing Fax Properties / Sharing states (about the Fax printer): Sharing is not supported for this type of printer. 3. After more browsing the www, I launched (and Merged) faxfix.reg, and received a confirmation message. See the seven lines of text I copied into a NotePad file from http://askbobrankin.com/ms_fax_doesn...th_xp_sp2.html 4. After all that, I still the same inoperable status of Win XP Fax. |
Ads |
#2
|
|||
|
|||
"All fax printers are inaccessible" after Remove-then-Add Fax Serv
Why did you remove and reinstall the Fax Service? What is the original
source of your Windows XP installation files? Faxfix.reg would not apply unless you were running Windows XP before SP1, and no brand new computer runs that. You've really been flailing about here and it is hard to know how to undo the damage without a better understanding of what you did. -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... I hope you can solve this problem. It seems different than the similar problems discussed in previous postings. MY SETUP PC: Brand new, Toshiba Satellite M105-S3041 (September 2006) OS: XP Home Edition Modem: Toshiba Software Modem, by Agere RELEVANT HISTORY, AND PROBLEM 1. I tried using Fax for first time today. Dialling rules seemed to work correctly for the first fax attempt; but to make the fax go I would have to lengthen the time delay between dialling the access number for my calling card and dialling the destination number. After I lengthened the time delay, the calling card voice-greeting didn't come through after the "ring tone" stopped. 2. After browsing around the www, I used Add/Remove Windows Components, to remove Fax Services. Then, I restarted the PC. Then, I added Fax Services Then (after a long period of "Refreshing"), Fax Console states: All fax printers are inaccessible. Also, Tools/Fax Printers Status states (about "Local" Fax Printer): Status Unavailable. Then, Printer Properties error message states: The Microsoft Shared Fax Driver printer driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the driver now? However, the subsequently appearing Add Printer Driver Wizard does not list a driver with that description. Then, the subsequently appearing Fax Properties / Sharing states (about the Fax printer): Sharing is not supported for this type of printer. 3. After more browsing the www, I launched (and Merged) faxfix.reg, and received a confirmation message. See the seven lines of text I copied into a NotePad file from http://askbobrankin.com/ms_fax_doesn...th_xp_sp2.html 4. After all that, I still the same inoperable status of Win XP Fax. |
#3
|
|||
|
|||
"All fax printers are inaccessible" after Remove-then-Add Fax Serv
I have to echo Russ, why would you remove and install the Fax service when
it appears it was working? The symptoms you list suggest your security database may be corrupt. Many users who have updated an older version of Windows XP to SP2 before they try to install the fax service or who attempt to reinstall fax on an SP2 system appear to be encountering a problem installing it. In these cases there is no error message during the installation (distinguishing this from the very common problem where the installation routine states it cannot find the necessary files). The installation appears to proceed without error, but when it is over there is no fax printer apparent and any attempt to send a fax results in the error message "Fax server information cannot be retrieved. The Fax Wizard will now close." This problem appears to occur because the security data base is corrupted as documented he http://support.microsoft.com/kb/884018/EN-US/ You cannot add a Windows component in Windows XP Note that this article describes a hotfix that users can obtain that might fix the problem and that Microsoft does NOT recommend simply running the Esentutl.exe utility to recover from security database corruption. You can either: 1. Get the hotfix mentioned in the KB article and install it. Microsoft usually waives any charges for support calls to get supported hotfixes listed in Knowledge Base articles. 2. Try this procedure using the Esentutl.exe utility mentioned in the KB article to recover from security database corruption: http://h10025.www1.hp.com/ewfrf/wc/g...name=c00270202 HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software Hal -- Hal Hostetler, CPBE -- Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Still Cadillacin' - www.badnewsbluesband.com "Petula" wrote in message ... I hope you can solve this problem. It seems different than the similar problems discussed in previous postings. MY SETUP PC: Brand new, Toshiba Satellite M105-S3041 (September 2006) OS: XP Home Edition Modem: Toshiba Software Modem, by Agere RELEVANT HISTORY, AND PROBLEM 1. I tried using Fax for first time today. Dialling rules seemed to work correctly for the first fax attempt; but to make the fax go I would have to lengthen the time delay between dialling the access number for my calling card and dialling the destination number. After I lengthened the time delay, the calling card voice-greeting didn't come through after the "ring tone" stopped. 2. After browsing around the www, I used Add/Remove Windows Components, to remove Fax Services. Then, I restarted the PC. Then, I added Fax Services Then (after a long period of "Refreshing"), Fax Console states: All fax printers are inaccessible. Also, Tools/Fax Printers Status states (about "Local" Fax Printer): Status Unavailable. Then, Printer Properties error message states: The Microsoft Shared Fax Driver printer driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the driver now? However, the subsequently appearing Add Printer Driver Wizard does not list a driver with that description. Then, the subsequently appearing Fax Properties / Sharing states (about the Fax printer): Sharing is not supported for this type of printer. 3. After more browsing the www, I launched (and Merged) faxfix.reg, and received a confirmation message. See the seven lines of text I copied into a NotePad file from http://askbobrankin.com/ms_fax_doesn...th_xp_sp2.html 4. After all that, I still the same inoperable status of Win XP Fax. |
#4
|
|||
|
|||
"All fax printers are inaccessible" after Remove-then-Add Fax
Dear Russ
Yes, I have flailed around on this, as you write. I stand humbly repentant; and still request any help and guidance you might provide to help me recover. To answer your question, unwisely, I removed Fax Services based on an unwarranted combination of the following: (a) a section headed "Troubleshooting Fax Services" at http://support.microsoft.com/kb/152196/en-us (b) the first line under the heading "1. How do I install the Windows XP Fax Services?" at http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835131 I saw that you had provided that link, Russ, in your message dated 7/18/2006 at http://www.microsoft.com/windowsxp/e...=en-us&m=1&p=1 That first line I'm referring to reads: "Windows XP Fax is not installed by default and must be installed from Control Panel, Add or Remove Programs, Add/Remove Windows Components." Eventually (and still in time, I hope), I stumbled upon referals to this newsgroup, in "HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP", at http://support.microsoft.com/kb/321639 [I'm learning now after all that sometimes excellent support for specific problems is available from discussion/news groups. I acted in haste because my initial searching the knowledge base etc didn't reveal any good match with my problem, yet it appeared that there were a couple of common and very similar problems with Fax, and handy solutions to them. Too often, my (lonely) experience has been that the most help I've found for many software problems came from such Do-It-Yourself "best efforts" based on advice for similar problems. Please believe me, if I can get good specific advice I'm happy to follow it.] In my original posting, I tried to be pretty specific about what I did (in my flailing). If you need more precision, please let me know where. The only additional thing I did was the following sequence, which was the recommended solution to the problem "all fax printers are inaccessible" in a newsgroup posting I can't locate at the moment. Here's the sequence (in my own style): Right-click MyComputer/Manage/Services and Applications/Services/double click on Fax/click on Log On tab/Select the "This Account" radio button/Browse for and enter the name of my local (user) directory/Enter and confirm the password for my local directory/Click on OK Russ, I see Hal Hostetler has also posted a response. Would you mind guiding me about what to follow out of several help responses, please? Petula "Russ Valentine [MVP-Outlook]" wrote: Why did you remove and reinstall the Fax Service? What is the original source of your Windows XP installation files? Faxfix.reg would not apply unless you were running Windows XP before SP1, and no brand new computer runs that. You've really been flailing about here and it is hard to know how to undo the damage without a better understanding of what you did. -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... I hope you can solve this problem. It seems different than the similar problems discussed in previous postings. MY SETUP PC: Brand new, Toshiba Satellite M105-S3041 (September 2006) OS: XP Home Edition Modem: Toshiba Software Modem, by Agere RELEVANT HISTORY, AND PROBLEM 1. I tried using Fax for first time today. Dialling rules seemed to work correctly for the first fax attempt; but to make the fax go I would have to lengthen the time delay between dialling the access number for my calling card and dialling the destination number. After I lengthened the time delay, the calling card voice-greeting didn't come through after the "ring tone" stopped. 2. After browsing around the www, I used Add/Remove Windows Components, to remove Fax Services. Then, I restarted the PC. Then, I added Fax Services Then (after a long period of "Refreshing"), Fax Console states: All fax printers are inaccessible. Also, Tools/Fax Printers Status states (about "Local" Fax Printer): Status Unavailable. Then, Printer Properties error message states: The Microsoft Shared Fax Driver printer driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the driver now? However, the subsequently appearing Add Printer Driver Wizard does not list a driver with that description. Then, the subsequently appearing Fax Properties / Sharing states (about the Fax printer): Sharing is not supported for this type of printer. 3. After more browsing the www, I launched (and Merged) faxfix.reg, and received a confirmation message. See the seven lines of text I copied into a NotePad file from http://askbobrankin.com/ms_fax_doesn...th_xp_sp2.html 4. After all that, I still the same inoperable status of Win XP Fax. |
#5
|
|||
|
|||
"All fax printers are inaccessible" after Remove-then-Add Fax
Could you start by answering my question about your Windows XP version and
source of installation files? -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... Dear Russ Yes, I have flailed around on this, as you write. I stand humbly repentant; and still request any help and guidance you might provide to help me recover. To answer your question, unwisely, I removed Fax Services based on an unwarranted combination of the following: (a) a section headed "Troubleshooting Fax Services" at http://support.microsoft.com/kb/152196/en-us (b) the first line under the heading "1. How do I install the Windows XP Fax Services?" at http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835131 I saw that you had provided that link, Russ, in your message dated 7/18/2006 at http://www.microsoft.com/windowsxp/e...=en-us&m=1&p=1 That first line I'm referring to reads: "Windows XP Fax is not installed by default and must be installed from Control Panel, Add or Remove Programs, Add/Remove Windows Components." Eventually (and still in time, I hope), I stumbled upon referals to this newsgroup, in "HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP", at http://support.microsoft.com/kb/321639 [I'm learning now after all that sometimes excellent support for specific problems is available from discussion/news groups. I acted in haste because my initial searching the knowledge base etc didn't reveal any good match with my problem, yet it appeared that there were a couple of common and very similar problems with Fax, and handy solutions to them. Too often, my (lonely) experience has been that the most help I've found for many software problems came from such Do-It-Yourself "best efforts" based on advice for similar problems. Please believe me, if I can get good specific advice I'm happy to follow it.] In my original posting, I tried to be pretty specific about what I did (in my flailing). If you need more precision, please let me know where. The only additional thing I did was the following sequence, which was the recommended solution to the problem "all fax printers are inaccessible" in a newsgroup posting I can't locate at the moment. Here's the sequence (in my own style): Right-click MyComputer/Manage/Services and Applications/Services/double click on Fax/click on Log On tab/Select the "This Account" radio button/Browse for and enter the name of my local (user) directory/Enter and confirm the password for my local directory/Click on OK Russ, I see Hal Hostetler has also posted a response. Would you mind guiding me about what to follow out of several help responses, please? Petula "Russ Valentine [MVP-Outlook]" wrote: Why did you remove and reinstall the Fax Service? What is the original source of your Windows XP installation files? Faxfix.reg would not apply unless you were running Windows XP before SP1, and no brand new computer runs that. You've really been flailing about here and it is hard to know how to undo the damage without a better understanding of what you did. -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... I hope you can solve this problem. It seems different than the similar problems discussed in previous postings. MY SETUP PC: Brand new, Toshiba Satellite M105-S3041 (September 2006) OS: XP Home Edition Modem: Toshiba Software Modem, by Agere RELEVANT HISTORY, AND PROBLEM 1. I tried using Fax for first time today. Dialling rules seemed to work correctly for the first fax attempt; but to make the fax go I would have to lengthen the time delay between dialling the access number for my calling card and dialling the destination number. After I lengthened the time delay, the calling card voice-greeting didn't come through after the "ring tone" stopped. 2. After browsing around the www, I used Add/Remove Windows Components, to remove Fax Services. Then, I restarted the PC. Then, I added Fax Services Then (after a long period of "Refreshing"), Fax Console states: All fax printers are inaccessible. Also, Tools/Fax Printers Status states (about "Local" Fax Printer): Status Unavailable. Then, Printer Properties error message states: The Microsoft Shared Fax Driver printer driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the driver now? However, the subsequently appearing Add Printer Driver Wizard does not list a driver with that description. Then, the subsequently appearing Fax Properties / Sharing states (about the Fax printer): Sharing is not supported for this type of printer. 3. After more browsing the www, I launched (and Merged) faxfix.reg, and received a confirmation message. See the seven lines of text I copied into a NotePad file from http://askbobrankin.com/ms_fax_doesn...th_xp_sp2.html 4. After all that, I still the same inoperable status of Win XP Fax. |
#6
|
|||
|
|||
"All fax printers are inaccessible" after Remove-then-Add Fax
FWIW,
"Right-click MyComputer/Manage/Services and Applications/Services/double click on Fax/click on Log On tab/Select the "This Account" radio button/Browse for and enter the name of my local (user) directory/Enter and confirm the password for my local directory/Click on OK" Comes from an KB article for Windows 2000 dealing with Calling Card problems: http://support.microsoft.com/kb/239888/en-us Fax Service Does Not Use Dialing Rule Calling Card Information These instructions will NOT work in any version of Windows XP and will render the Fax service inoperable. If you have the Fax service set this way, you must go back and reselect the Local System Account. I must add that, based on the above information, my comments on database corruption may well not apply at all. Hal -- Hal Hostetler, CPBE -- Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Still Cadillacin' - www.badnewsbluesband.com "Petula" wrote in message ... Dear Russ Yes, I have flailed around on this, as you write. I stand humbly repentant; and still request any help and guidance you might provide to help me recover. To answer your question, unwisely, I removed Fax Services based on an unwarranted combination of the following: (a) a section headed "Troubleshooting Fax Services" at http://support.microsoft.com/kb/152196/en-us (b) the first line under the heading "1. How do I install the Windows XP Fax Services?" at http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835131 I saw that you had provided that link, Russ, in your message dated 7/18/2006 at http://www.microsoft.com/windowsxp/e...=en-us&m=1&p=1 That first line I'm referring to reads: "Windows XP Fax is not installed by default and must be installed from Control Panel, Add or Remove Programs, Add/Remove Windows Components." Eventually (and still in time, I hope), I stumbled upon referals to this newsgroup, in "HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP", at http://support.microsoft.com/kb/321639 [I'm learning now after all that sometimes excellent support for specific problems is available from discussion/news groups. I acted in haste because my initial searching the knowledge base etc didn't reveal any good match with my problem, yet it appeared that there were a couple of common and very similar problems with Fax, and handy solutions to them. Too often, my (lonely) experience has been that the most help I've found for many software problems came from such Do-It-Yourself "best efforts" based on advice for similar problems. Please believe me, if I can get good specific advice I'm happy to follow it.] In my original posting, I tried to be pretty specific about what I did (in my flailing). If you need more precision, please let me know where. The only additional thing I did was the following sequence, which was the recommended solution to the problem "all fax printers are inaccessible" in a newsgroup posting I can't locate at the moment. Here's the sequence (in my own style): Right-click MyComputer/Manage/Services and Applications/Services/double click on Fax/click on Log On tab/Select the "This Account" radio button/Browse for and enter the name of my local (user) directory/Enter and confirm the password for my local directory/Click on OK Russ, I see Hal Hostetler has also posted a response. Would you mind guiding me about what to follow out of several help responses, please? Petula "Russ Valentine [MVP-Outlook]" wrote: Why did you remove and reinstall the Fax Service? What is the original source of your Windows XP installation files? Faxfix.reg would not apply unless you were running Windows XP before SP1, and no brand new computer runs that. You've really been flailing about here and it is hard to know how to undo the damage without a better understanding of what you did. -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... I hope you can solve this problem. It seems different than the similar problems discussed in previous postings. MY SETUP PC: Brand new, Toshiba Satellite M105-S3041 (September 2006) OS: XP Home Edition Modem: Toshiba Software Modem, by Agere RELEVANT HISTORY, AND PROBLEM 1. I tried using Fax for first time today. Dialling rules seemed to work correctly for the first fax attempt; but to make the fax go I would have to lengthen the time delay between dialling the access number for my calling card and dialling the destination number. After I lengthened the time delay, the calling card voice-greeting didn't come through after the "ring tone" stopped. 2. After browsing around the www, I used Add/Remove Windows Components, to remove Fax Services. Then, I restarted the PC. Then, I added Fax Services Then (after a long period of "Refreshing"), Fax Console states: All fax printers are inaccessible. Also, Tools/Fax Printers Status states (about "Local" Fax Printer): Status Unavailable. Then, Printer Properties error message states: The Microsoft Shared Fax Driver printer driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the driver now? However, the subsequently appearing Add Printer Driver Wizard does not list a driver with that description. Then, the subsequently appearing Fax Properties / Sharing states (about the Fax printer): Sharing is not supported for this type of printer. 3. After more browsing the www, I launched (and Merged) faxfix.reg, and received a confirmation message. See the seven lines of text I copied into a NotePad file from http://askbobrankin.com/ms_fax_doesn...th_xp_sp2.html 4. After all that, I still the same inoperable status of Win XP Fax. |
#7
|
|||
|
|||
"All fax printers are inaccessible" after Remove-then-Add Fax
Hello Russ
Sorry for the delay. I recall selecting "Notify me of replies", but I didn't receive any notification of your response. You ask about my Windows XP version and source of installation files. I am using Windows XP Home Edition, Version 2002, Service Pack 2. My PC came (from Toshiba only a month ago) already loaded with that version of Windows XP Home Edition. Regarding source of installation files: A disc that came with the PC is called "Toshiba Recovery and Applications/Drivers DVD"; and that disc bears a paper Microsoft certificate that mentions Microsoft OneNote 2003. The only other disc that came with the PC is Win DVD Creator Platinum 2. After I removed Fax Services using Add/Remove Programs, I simply used Add/Remove PRograms to add Fax Services back again. By the way, today I have followed Hal Hostetler's suggestion to go back in and select "Local System Account" under MyComputer/Manage/Services and Settings/Services/Fax. Petula "Russ Valentine [MVP-Outlook]" wrote: Could you start by answering my question about your Windows XP version and source of installation files? -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... Dear Russ Yes, I have flailed around on this, as you write. I stand humbly repentant; and still request any help and guidance you might provide to help me recover. To answer your question, unwisely, I removed Fax Services based on an unwarranted combination of the following: (a) a section headed "Troubleshooting Fax Services" at http://support.microsoft.com/kb/152196/en-us (b) the first line under the heading "1. How do I install the Windows XP Fax Services?" at http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835131 I saw that you had provided that link, Russ, in your message dated 7/18/2006 at http://www.microsoft.com/windowsxp/e...=en-us&m=1&p=1 That first line I'm referring to reads: "Windows XP Fax is not installed by default and must be installed from Control Panel, Add or Remove Programs, Add/Remove Windows Components." Eventually (and still in time, I hope), I stumbled upon referals to this newsgroup, in "HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP", at http://support.microsoft.com/kb/321639 [I'm learning now after all that sometimes excellent support for specific problems is available from discussion/news groups. I acted in haste because my initial searching the knowledge base etc didn't reveal any good match with my problem, yet it appeared that there were a couple of common and very similar problems with Fax, and handy solutions to them. Too often, my (lonely) experience has been that the most help I've found for many software problems came from such Do-It-Yourself "best efforts" based on advice for similar problems. Please believe me, if I can get good specific advice I'm happy to follow it.] In my original posting, I tried to be pretty specific about what I did (in my flailing). If you need more precision, please let me know where. The only additional thing I did was the following sequence, which was the recommended solution to the problem "all fax printers are inaccessible" in a newsgroup posting I can't locate at the moment. Here's the sequence (in my own style): Right-click MyComputer/Manage/Services and Applications/Services/double click on Fax/click on Log On tab/Select the "This Account" radio button/Browse for and enter the name of my local (user) directory/Enter and confirm the password for my local directory/Click on OK Russ, I see Hal Hostetler has also posted a response. Would you mind guiding me about what to follow out of several help responses, please? Petula "Russ Valentine [MVP-Outlook]" wrote: Why did you remove and reinstall the Fax Service? What is the original source of your Windows XP installation files? Faxfix.reg would not apply unless you were running Windows XP before SP1, and no brand new computer runs that. You've really been flailing about here and it is hard to know how to undo the damage without a better understanding of what you did. -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... I hope you can solve this problem. It seems different than the similar problems discussed in previous postings. MY SETUP PC: Brand new, Toshiba Satellite M105-S3041 (September 2006) OS: XP Home Edition Modem: Toshiba Software Modem, by Agere RELEVANT HISTORY, AND PROBLEM 1. I tried using Fax for first time today. Dialling rules seemed to work correctly for the first fax attempt; but to make the fax go I would have to lengthen the time delay between dialling the access number for my calling card and dialling the destination number. After I lengthened the time delay, the calling card voice-greeting didn't come through after the "ring tone" stopped. 2. After browsing around the www, I used Add/Remove Windows Components, to remove Fax Services. Then, I restarted the PC. Then, I added Fax Services Then (after a long period of "Refreshing"), Fax Console states: All fax printers are inaccessible. Also, Tools/Fax Printers Status states (about "Local" Fax Printer): Status Unavailable. Then, Printer Properties error message states: The Microsoft Shared Fax Driver printer driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the driver now? However, the subsequently appearing Add Printer Driver Wizard does not list a driver with that description. Then, the subsequently appearing Fax Properties / Sharing states (about the Fax printer): Sharing is not supported for this type of printer. 3. After more browsing the www, I launched (and Merged) faxfix.reg, and received a confirmation message. See the seven lines of text I copied into a NotePad file from http://askbobrankin.com/ms_fax_doesn...th_xp_sp2.html 4. After all that, I still the same inoperable status of Win XP Fax. |
#8
|
|||
|
|||
"All fax printers are inaccessible" after Remove-then-Add Fax
What are the prompts you get when you try to add the Fax Service?
-- Russ Valentine [MVP-Outlook] "Petula" wrote in message news Hello Russ Sorry for the delay. I recall selecting "Notify me of replies", but I didn't receive any notification of your response. You ask about my Windows XP version and source of installation files. I am using Windows XP Home Edition, Version 2002, Service Pack 2. My PC came (from Toshiba only a month ago) already loaded with that version of Windows XP Home Edition. Regarding source of installation files: A disc that came with the PC is called "Toshiba Recovery and Applications/Drivers DVD"; and that disc bears a paper Microsoft certificate that mentions Microsoft OneNote 2003. The only other disc that came with the PC is Win DVD Creator Platinum 2. After I removed Fax Services using Add/Remove Programs, I simply used Add/Remove PRograms to add Fax Services back again. By the way, today I have followed Hal Hostetler's suggestion to go back in and select "Local System Account" under MyComputer/Manage/Services and Settings/Services/Fax. Petula "Russ Valentine [MVP-Outlook]" wrote: Could you start by answering my question about your Windows XP version and source of installation files? -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... Dear Russ Yes, I have flailed around on this, as you write. I stand humbly repentant; and still request any help and guidance you might provide to help me recover. To answer your question, unwisely, I removed Fax Services based on an unwarranted combination of the following: (a) a section headed "Troubleshooting Fax Services" at http://support.microsoft.com/kb/152196/en-us (b) the first line under the heading "1. How do I install the Windows XP Fax Services?" at http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835131 I saw that you had provided that link, Russ, in your message dated 7/18/2006 at http://www.microsoft.com/windowsxp/e...=en-us&m=1&p=1 That first line I'm referring to reads: "Windows XP Fax is not installed by default and must be installed from Control Panel, Add or Remove Programs, Add/Remove Windows Components." Eventually (and still in time, I hope), I stumbled upon referals to this newsgroup, in "HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP", at http://support.microsoft.com/kb/321639 [I'm learning now after all that sometimes excellent support for specific problems is available from discussion/news groups. I acted in haste because my initial searching the knowledge base etc didn't reveal any good match with my problem, yet it appeared that there were a couple of common and very similar problems with Fax, and handy solutions to them. Too often, my (lonely) experience has been that the most help I've found for many software problems came from such Do-It-Yourself "best efforts" based on advice for similar problems. Please believe me, if I can get good specific advice I'm happy to follow it.] In my original posting, I tried to be pretty specific about what I did (in my flailing). If you need more precision, please let me know where. The only additional thing I did was the following sequence, which was the recommended solution to the problem "all fax printers are inaccessible" in a newsgroup posting I can't locate at the moment. Here's the sequence (in my own style): Right-click MyComputer/Manage/Services and Applications/Services/double click on Fax/click on Log On tab/Select the "This Account" radio button/Browse for and enter the name of my local (user) directory/Enter and confirm the password for my local directory/Click on OK Russ, I see Hal Hostetler has also posted a response. Would you mind guiding me about what to follow out of several help responses, please? Petula "Russ Valentine [MVP-Outlook]" wrote: Why did you remove and reinstall the Fax Service? What is the original source of your Windows XP installation files? Faxfix.reg would not apply unless you were running Windows XP before SP1, and no brand new computer runs that. You've really been flailing about here and it is hard to know how to undo the damage without a better understanding of what you did. -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... I hope you can solve this problem. It seems different than the similar problems discussed in previous postings. MY SETUP PC: Brand new, Toshiba Satellite M105-S3041 (September 2006) OS: XP Home Edition Modem: Toshiba Software Modem, by Agere RELEVANT HISTORY, AND PROBLEM 1. I tried using Fax for first time today. Dialling rules seemed to work correctly for the first fax attempt; but to make the fax go I would have to lengthen the time delay between dialling the access number for my calling card and dialling the destination number. After I lengthened the time delay, the calling card voice-greeting didn't come through after the "ring tone" stopped. 2. After browsing around the www, I used Add/Remove Windows Components, to remove Fax Services. Then, I restarted the PC. Then, I added Fax Services Then (after a long period of "Refreshing"), Fax Console states: All fax printers are inaccessible. Also, Tools/Fax Printers Status states (about "Local" Fax Printer): Status Unavailable. Then, Printer Properties error message states: The Microsoft Shared Fax Driver printer driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the driver now? However, the subsequently appearing Add Printer Driver Wizard does not list a driver with that description. Then, the subsequently appearing Fax Properties / Sharing states (about the Fax printer): Sharing is not supported for this type of printer. 3. After more browsing the www, I launched (and Merged) faxfix.reg, and received a confirmation message. See the seven lines of text I copied into a NotePad file from http://askbobrankin.com/ms_fax_doesn...th_xp_sp2.html 4. After all that, I still the same inoperable status of Win XP Fax. |
#9
|
|||
|
|||
"All fax printers are inaccessible" after Remove-then-Add Fax
When I add (or is it try to add) Fax Services using Add/Remove Windows
Components, the WIndows Components Wizard appears, with the checkbox for Fax Services checked just as I checked it when I removed Fax Services using the same wizard. The Wizard appears to run smoothly and to complete, and does not prompt me for anything. "Russ Valentine [MVP-Outlook]" wrote: What are the prompts you get when you try to add the Fax Service? -- Russ Valentine [MVP-Outlook] "Petula" wrote in message news Hello Russ Sorry for the delay. I recall selecting "Notify me of replies", but I didn't receive any notification of your response. You ask about my Windows XP version and source of installation files. I am using Windows XP Home Edition, Version 2002, Service Pack 2. My PC came (from Toshiba only a month ago) already loaded with that version of Windows XP Home Edition. Regarding source of installation files: A disc that came with the PC is called "Toshiba Recovery and Applications/Drivers DVD"; and that disc bears a paper Microsoft certificate that mentions Microsoft OneNote 2003. The only other disc that came with the PC is Win DVD Creator Platinum 2. After I removed Fax Services using Add/Remove Programs, I simply used Add/Remove PRograms to add Fax Services back again. By the way, today I have followed Hal Hostetler's suggestion to go back in and select "Local System Account" under MyComputer/Manage/Services and Settings/Services/Fax. Petula "Russ Valentine [MVP-Outlook]" wrote: Could you start by answering my question about your Windows XP version and source of installation files? -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... Dear Russ Yes, I have flailed around on this, as you write. I stand humbly repentant; and still request any help and guidance you might provide to help me recover. To answer your question, unwisely, I removed Fax Services based on an unwarranted combination of the following: (a) a section headed "Troubleshooting Fax Services" at http://support.microsoft.com/kb/152196/en-us (b) the first line under the heading "1. How do I install the Windows XP Fax Services?" at http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835131 I saw that you had provided that link, Russ, in your message dated 7/18/2006 at http://www.microsoft.com/windowsxp/e...=en-us&m=1&p=1 That first line I'm referring to reads: "Windows XP Fax is not installed by default and must be installed from Control Panel, Add or Remove Programs, Add/Remove Windows Components." Eventually (and still in time, I hope), I stumbled upon referals to this newsgroup, in "HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP", at http://support.microsoft.com/kb/321639 [I'm learning now after all that sometimes excellent support for specific problems is available from discussion/news groups. I acted in haste because my initial searching the knowledge base etc didn't reveal any good match with my problem, yet it appeared that there were a couple of common and very similar problems with Fax, and handy solutions to them. Too often, my (lonely) experience has been that the most help I've found for many software problems came from such Do-It-Yourself "best efforts" based on advice for similar problems. Please believe me, if I can get good specific advice I'm happy to follow it.] In my original posting, I tried to be pretty specific about what I did (in my flailing). If you need more precision, please let me know where. The only additional thing I did was the following sequence, which was the recommended solution to the problem "all fax printers are inaccessible" in a newsgroup posting I can't locate at the moment. Here's the sequence (in my own style): Right-click MyComputer/Manage/Services and Applications/Services/double click on Fax/click on Log On tab/Select the "This Account" radio button/Browse for and enter the name of my local (user) directory/Enter and confirm the password for my local directory/Click on OK Russ, I see Hal Hostetler has also posted a response. Would you mind guiding me about what to follow out of several help responses, please? Petula "Russ Valentine [MVP-Outlook]" wrote: Why did you remove and reinstall the Fax Service? What is the original source of your Windows XP installation files? Faxfix.reg would not apply unless you were running Windows XP before SP1, and no brand new computer runs that. You've really been flailing about here and it is hard to know how to undo the damage without a better understanding of what you did. -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... I hope you can solve this problem. It seems different than the similar problems discussed in previous postings. MY SETUP PC: Brand new, Toshiba Satellite M105-S3041 (September 2006) OS: XP Home Edition Modem: Toshiba Software Modem, by Agere RELEVANT HISTORY, AND PROBLEM 1. I tried using Fax for first time today. Dialling rules seemed to work correctly for the first fax attempt; but to make the fax go I would have to lengthen the time delay between dialling the access number for my calling card and dialling the destination number. After I lengthened the time delay, the calling card voice-greeting didn't come through after the "ring tone" stopped. 2. After browsing around the www, I used Add/Remove Windows Components, to remove Fax Services. Then, I restarted the PC. Then, I added Fax Services Then (after a long period of "Refreshing"), Fax Console states: All fax printers are inaccessible. Also, Tools/Fax Printers Status states (about "Local" Fax Printer): Status Unavailable. Then, Printer Properties error message states: The Microsoft Shared Fax Driver printer driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the driver now? However, the subsequently appearing Add Printer Driver Wizard does not list a driver with that description. Then, the subsequently appearing Fax Properties / Sharing states (about the Fax printer): Sharing is not supported for this type of printer. 3. After more browsing the www, I launched (and Merged) faxfix.reg, and received a confirmation message. See the seven lines of text I copied into a NotePad file from http://askbobrankin.com/ms_fax_doesn...th_xp_sp2.html 4. After all that, I still the same inoperable status of Win XP Fax. |
#10
|
|||
|
|||
"All fax printers are inaccessible" after Remove-then-Add Fax
Then you most likely have an issue with the location of your installation
files that only your OEM can resolve. -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... When I add (or is it try to add) Fax Services using Add/Remove Windows Components, the WIndows Components Wizard appears, with the checkbox for Fax Services checked just as I checked it when I removed Fax Services using the same wizard. The Wizard appears to run smoothly and to complete, and does not prompt me for anything. "Russ Valentine [MVP-Outlook]" wrote: What are the prompts you get when you try to add the Fax Service? -- Russ Valentine [MVP-Outlook] "Petula" wrote in message news Hello Russ Sorry for the delay. I recall selecting "Notify me of replies", but I didn't receive any notification of your response. You ask about my Windows XP version and source of installation files. I am using Windows XP Home Edition, Version 2002, Service Pack 2. My PC came (from Toshiba only a month ago) already loaded with that version of Windows XP Home Edition. Regarding source of installation files: A disc that came with the PC is called "Toshiba Recovery and Applications/Drivers DVD"; and that disc bears a paper Microsoft certificate that mentions Microsoft OneNote 2003. The only other disc that came with the PC is Win DVD Creator Platinum 2. After I removed Fax Services using Add/Remove Programs, I simply used Add/Remove PRograms to add Fax Services back again. By the way, today I have followed Hal Hostetler's suggestion to go back in and select "Local System Account" under MyComputer/Manage/Services and Settings/Services/Fax. Petula "Russ Valentine [MVP-Outlook]" wrote: Could you start by answering my question about your Windows XP version and source of installation files? -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... Dear Russ Yes, I have flailed around on this, as you write. I stand humbly repentant; and still request any help and guidance you might provide to help me recover. To answer your question, unwisely, I removed Fax Services based on an unwarranted combination of the following: (a) a section headed "Troubleshooting Fax Services" at http://support.microsoft.com/kb/152196/en-us (b) the first line under the heading "1. How do I install the Windows XP Fax Services?" at http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835131 I saw that you had provided that link, Russ, in your message dated 7/18/2006 at http://www.microsoft.com/windowsxp/e...=en-us&m=1&p=1 That first line I'm referring to reads: "Windows XP Fax is not installed by default and must be installed from Control Panel, Add or Remove Programs, Add/Remove Windows Components." Eventually (and still in time, I hope), I stumbled upon referals to this newsgroup, in "HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP", at http://support.microsoft.com/kb/321639 [I'm learning now after all that sometimes excellent support for specific problems is available from discussion/news groups. I acted in haste because my initial searching the knowledge base etc didn't reveal any good match with my problem, yet it appeared that there were a couple of common and very similar problems with Fax, and handy solutions to them. Too often, my (lonely) experience has been that the most help I've found for many software problems came from such Do-It-Yourself "best efforts" based on advice for similar problems. Please believe me, if I can get good specific advice I'm happy to follow it.] In my original posting, I tried to be pretty specific about what I did (in my flailing). If you need more precision, please let me know where. The only additional thing I did was the following sequence, which was the recommended solution to the problem "all fax printers are inaccessible" in a newsgroup posting I can't locate at the moment. Here's the sequence (in my own style): Right-click MyComputer/Manage/Services and Applications/Services/double click on Fax/click on Log On tab/Select the "This Account" radio button/Browse for and enter the name of my local (user) directory/Enter and confirm the password for my local directory/Click on OK Russ, I see Hal Hostetler has also posted a response. Would you mind guiding me about what to follow out of several help responses, please? Petula "Russ Valentine [MVP-Outlook]" wrote: Why did you remove and reinstall the Fax Service? What is the original source of your Windows XP installation files? Faxfix.reg would not apply unless you were running Windows XP before SP1, and no brand new computer runs that. You've really been flailing about here and it is hard to know how to undo the damage without a better understanding of what you did. -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... I hope you can solve this problem. It seems different than the similar problems discussed in previous postings. MY SETUP PC: Brand new, Toshiba Satellite M105-S3041 (September 2006) OS: XP Home Edition Modem: Toshiba Software Modem, by Agere RELEVANT HISTORY, AND PROBLEM 1. I tried using Fax for first time today. Dialling rules seemed to work correctly for the first fax attempt; but to make the fax go I would have to lengthen the time delay between dialling the access number for my calling card and dialling the destination number. After I lengthened the time delay, the calling card voice-greeting didn't come through after the "ring tone" stopped. 2. After browsing around the www, I used Add/Remove Windows Components, to remove Fax Services. Then, I restarted the PC. Then, I added Fax Services Then (after a long period of "Refreshing"), Fax Console states: All fax printers are inaccessible. Also, Tools/Fax Printers Status states (about "Local" Fax Printer): Status Unavailable. Then, Printer Properties error message states: The Microsoft Shared Fax Driver printer driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the driver now? However, the subsequently appearing Add Printer Driver Wizard does not list a driver with that description. Then, the subsequently appearing Fax Properties / Sharing states (about the Fax printer): Sharing is not supported for this type of printer. 3. After more browsing the www, I launched (and Merged) faxfix.reg, and received a confirmation message. See the seven lines of text I copied into a NotePad file from http://askbobrankin.com/ms_fax_doesn...th_xp_sp2.html 4. After all that, I still the same inoperable status of Win XP Fax. |
#11
|
|||
|
|||
"All fax printers are inaccessible" after Remove-then-Add Fax
Hi Russ
I followed the direction you gave me and discussed the issue with Toshiba Technical Support. They gave me two options: (a) use System Restore (from Start/All Programs/Accessories/System Tools/System Restore) to restore Win XP to a configuration it was in before I removed Fax Services; and (b) resinstall WIn XP. Needless, to say, I used System Restore, and reverted to the configuration of Win XP on 12 October (a full 7 days before I removed Fax Services). Now, would you help me with what happens now when I try to send a fax with the following Calling-Card Dialing-Rules, please?: "Dial the access number. Wait for a voice message to end. Dial the area code and number." - The access number (for the calling card srvice) is dialed, but does not ring. - Immediately after the access number has been dialed, I hear the beginning of a sequence of on-off-on long beeps of the "sending fax machine", followed very quickly by three beeps in rapid succession (lasting less than half a second together, I'd estimate). - After an estimated ten seconds of hearing the on-and-off tone of the sending fax machine, I hear a click that sounds like a phone line being disconnected. - The on-and-off tone of the sending fax machine continues. Petula "Russ Valentine [MVP-Outlook]" wrote: Then you most likely have an issue with the location of your installation files that only your OEM can resolve. -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... When I add (or is it try to add) Fax Services using Add/Remove Windows Components, the WIndows Components Wizard appears, with the checkbox for Fax Services checked just as I checked it when I removed Fax Services using the same wizard. The Wizard appears to run smoothly and to complete, and does not prompt me for anything. "Russ Valentine [MVP-Outlook]" wrote: What are the prompts you get when you try to add the Fax Service? -- Russ Valentine [MVP-Outlook] "Petula" wrote in message news Hello Russ Sorry for the delay. I recall selecting "Notify me of replies", but I didn't receive any notification of your response. You ask about my Windows XP version and source of installation files. I am using Windows XP Home Edition, Version 2002, Service Pack 2. My PC came (from Toshiba only a month ago) already loaded with that version of Windows XP Home Edition. Regarding source of installation files: A disc that came with the PC is called "Toshiba Recovery and Applications/Drivers DVD"; and that disc bears a paper Microsoft certificate that mentions Microsoft OneNote 2003. The only other disc that came with the PC is Win DVD Creator Platinum 2. After I removed Fax Services using Add/Remove Programs, I simply used Add/Remove PRograms to add Fax Services back again. By the way, today I have followed Hal Hostetler's suggestion to go back in and select "Local System Account" under MyComputer/Manage/Services and Settings/Services/Fax. Petula "Russ Valentine [MVP-Outlook]" wrote: Could you start by answering my question about your Windows XP version and source of installation files? -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... Dear Russ Yes, I have flailed around on this, as you write. I stand humbly repentant; and still request any help and guidance you might provide to help me recover. To answer your question, unwisely, I removed Fax Services based on an unwarranted combination of the following: (a) a section headed "Troubleshooting Fax Services" at http://support.microsoft.com/kb/152196/en-us (b) the first line under the heading "1. How do I install the Windows XP Fax Services?" at http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835131 I saw that you had provided that link, Russ, in your message dated 7/18/2006 at http://www.microsoft.com/windowsxp/e...=en-us&m=1&p=1 That first line I'm referring to reads: "Windows XP Fax is not installed by default and must be installed from Control Panel, Add or Remove Programs, Add/Remove Windows Components." Eventually (and still in time, I hope), I stumbled upon referals to this newsgroup, in "HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP", at http://support.microsoft.com/kb/321639 [I'm learning now after all that sometimes excellent support for specific problems is available from discussion/news groups. I acted in haste because my initial searching the knowledge base etc didn't reveal any good match with my problem, yet it appeared that there were a couple of common and very similar problems with Fax, and handy solutions to them. Too often, my (lonely) experience has been that the most help I've found for many software problems came from such Do-It-Yourself "best efforts" based on advice for similar problems. Please believe me, if I can get good specific advice I'm happy to follow it.] In my original posting, I tried to be pretty specific about what I did (in my flailing). If you need more precision, please let me know where. The only additional thing I did was the following sequence, which was the recommended solution to the problem "all fax printers are inaccessible" in a newsgroup posting I can't locate at the moment. Here's the sequence (in my own style): Right-click MyComputer/Manage/Services and Applications/Services/double click on Fax/click on Log On tab/Select the "This Account" radio button/Browse for and enter the name of my local (user) directory/Enter and confirm the password for my local directory/Click on OK Russ, I see Hal Hostetler has also posted a response. Would you mind guiding me about what to follow out of several help responses, please? Petula "Russ Valentine [MVP-Outlook]" wrote: Why did you remove and reinstall the Fax Service? What is the original source of your Windows XP installation files? Faxfix.reg would not apply unless you were running Windows XP before SP1, and no brand new computer runs that. You've really been flailing about here and it is hard to know how to undo the damage without a better understanding of what you did. -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... I hope you can solve this problem. It seems different than the similar problems discussed in previous postings. MY SETUP PC: Brand new, Toshiba Satellite M105-S3041 (September 2006) OS: XP Home Edition Modem: Toshiba Software Modem, by Agere RELEVANT HISTORY, AND PROBLEM 1. I tried using Fax for first time today. Dialling rules seemed to work correctly for the first fax attempt; but to make the fax go I would have to lengthen the time delay between dialling the access number for my calling card and dialling the destination number. After I lengthened the time delay, the calling card voice-greeting didn't come through after the "ring tone" stopped. 2. After browsing around the www, I used Add/Remove Windows Components, to remove Fax Services. Then, I restarted the PC. Then, I added Fax Services Then (after a long period of "Refreshing"), Fax Console states: All fax printers are inaccessible. Also, Tools/Fax Printers Status states (about "Local" Fax Printer): Status Unavailable. Then, Printer Properties error message states: The Microsoft Shared Fax Driver printer driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the driver now? However, the subsequently appearing Add Printer Driver Wizard does not list a driver with that description. Then, the subsequently appearing Fax Properties / Sharing states (about the Fax printer): Sharing is not supported for this type of printer. 3. After more browsing the www, I launched (and Merged) faxfix.reg, and received a confirmation message. See the seven lines of text I copied into a NotePad file from http://askbobrankin.com/ms_fax_doesn...th_xp_sp2.html 4. After all that, I still the same inoperable status of Win XP Fax. |
#12
|
|||
|
|||
"All fax printers are inaccessible" after Remove-then-Add Fax
I accidentally omitted, that before the "click" that sounds like a phone line
being disconnected, I hear six beeps in rapid succession, lasting an estimated 1 second togther. The on-and-off tone of the sending fax machine continues afterwards. Eventually, a recording from the local phone company is heard: "If you'd like to dial a number, please hang up and try again". Petula "Petula" wrote: Hi Russ I followed the direction you gave me and discussed the issue with Toshiba Technical Support. They gave me two options: (a) use System Restore (from Start/All Programs/Accessories/System Tools/System Restore) to restore Win XP to a configuration it was in before I removed Fax Services; and (b) resinstall WIn XP. Needless, to say, I used System Restore, and reverted to the configuration of Win XP on 12 October (a full 7 days before I removed Fax Services). Now, would you help me with what happens now when I try to send a fax with the following Calling-Card Dialing-Rules, please?: "Dial the access number. Wait for a voice message to end. Dial the area code and number." - The access number (for the calling card srvice) is dialed, but does not ring. - Immediately after the access number has been dialed, I hear the beginning of a sequence of on-off-on long beeps of the "sending fax machine", followed very quickly by three beeps in rapid succession (lasting less than half a second together, I'd estimate). - After an estimated ten seconds of hearing the on-and-off tone of the sending fax machine, I hear a click that sounds like a phone line being disconnected. - The on-and-off tone of the sending fax machine continues. Petula "Russ Valentine [MVP-Outlook]" wrote: Then you most likely have an issue with the location of your installation files that only your OEM can resolve. -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... When I add (or is it try to add) Fax Services using Add/Remove Windows Components, the WIndows Components Wizard appears, with the checkbox for Fax Services checked just as I checked it when I removed Fax Services using the same wizard. The Wizard appears to run smoothly and to complete, and does not prompt me for anything. "Russ Valentine [MVP-Outlook]" wrote: What are the prompts you get when you try to add the Fax Service? -- Russ Valentine [MVP-Outlook] "Petula" wrote in message news Hello Russ Sorry for the delay. I recall selecting "Notify me of replies", but I didn't receive any notification of your response. You ask about my Windows XP version and source of installation files. I am using Windows XP Home Edition, Version 2002, Service Pack 2. My PC came (from Toshiba only a month ago) already loaded with that version of Windows XP Home Edition. Regarding source of installation files: A disc that came with the PC is called "Toshiba Recovery and Applications/Drivers DVD"; and that disc bears a paper Microsoft certificate that mentions Microsoft OneNote 2003. The only other disc that came with the PC is Win DVD Creator Platinum 2. After I removed Fax Services using Add/Remove Programs, I simply used Add/Remove PRograms to add Fax Services back again. By the way, today I have followed Hal Hostetler's suggestion to go back in and select "Local System Account" under MyComputer/Manage/Services and Settings/Services/Fax. Petula "Russ Valentine [MVP-Outlook]" wrote: Could you start by answering my question about your Windows XP version and source of installation files? -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... Dear Russ Yes, I have flailed around on this, as you write. I stand humbly repentant; and still request any help and guidance you might provide to help me recover. To answer your question, unwisely, I removed Fax Services based on an unwarranted combination of the following: (a) a section headed "Troubleshooting Fax Services" at http://support.microsoft.com/kb/152196/en-us (b) the first line under the heading "1. How do I install the Windows XP Fax Services?" at http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835131 I saw that you had provided that link, Russ, in your message dated 7/18/2006 at http://www.microsoft.com/windowsxp/e...=en-us&m=1&p=1 That first line I'm referring to reads: "Windows XP Fax is not installed by default and must be installed from Control Panel, Add or Remove Programs, Add/Remove Windows Components." Eventually (and still in time, I hope), I stumbled upon referals to this newsgroup, in "HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP", at http://support.microsoft.com/kb/321639 [I'm learning now after all that sometimes excellent support for specific problems is available from discussion/news groups. I acted in haste because my initial searching the knowledge base etc didn't reveal any good match with my problem, yet it appeared that there were a couple of common and very similar problems with Fax, and handy solutions to them. Too often, my (lonely) experience has been that the most help I've found for many software problems came from such Do-It-Yourself "best efforts" based on advice for similar problems. Please believe me, if I can get good specific advice I'm happy to follow it.] In my original posting, I tried to be pretty specific about what I did (in my flailing). If you need more precision, please let me know where. The only additional thing I did was the following sequence, which was the recommended solution to the problem "all fax printers are inaccessible" in a newsgroup posting I can't locate at the moment. Here's the sequence (in my own style): Right-click MyComputer/Manage/Services and Applications/Services/double click on Fax/click on Log On tab/Select the "This Account" radio button/Browse for and enter the name of my local (user) directory/Enter and confirm the password for my local directory/Click on OK Russ, I see Hal Hostetler has also posted a response. Would you mind guiding me about what to follow out of several help responses, please? Petula "Russ Valentine [MVP-Outlook]" wrote: Why did you remove and reinstall the Fax Service? What is the original source of your Windows XP installation files? Faxfix.reg would not apply unless you were running Windows XP before SP1, and no brand new computer runs that. You've really been flailing about here and it is hard to know how to undo the damage without a better understanding of what you did. -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... I hope you can solve this problem. It seems different than the similar problems discussed in previous postings. MY SETUP PC: Brand new, Toshiba Satellite M105-S3041 (September 2006) OS: XP Home Edition Modem: Toshiba Software Modem, by Agere RELEVANT HISTORY, AND PROBLEM 1. I tried using Fax for first time today. Dialling rules seemed to work correctly for the first fax attempt; but to make the fax go I would have to lengthen the time delay between dialling the access number for my calling card and dialling the destination number. After I lengthened the time delay, the calling card voice-greeting didn't come through after the "ring tone" stopped. 2. After browsing around the www, I used Add/Remove Windows Components, to remove Fax Services. Then, I restarted the PC. Then, I added Fax Services Then (after a long period of "Refreshing"), Fax Console states: All fax printers are inaccessible. Also, Tools/Fax Printers Status states (about "Local" Fax Printer): Status Unavailable. Then, Printer Properties error message states: The Microsoft Shared Fax Driver printer driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the driver now? However, the subsequently appearing Add Printer Driver Wizard does not list a driver with that description. Then, the subsequently appearing Fax Properties / Sharing states (about the Fax printer): Sharing is not supported for this type of printer. 3. After more browsing the www, I launched (and Merged) faxfix.reg, and received a confirmation message. See the seven lines of text I copied into a NotePad file from http://askbobrankin.com/ms_fax_doesn...th_xp_sp2.html 4. After all that, I still the same inoperable status of Win XP Fax. |
#13
|
|||
|
|||
"All fax printers are inaccessible" after Remove-then-Add Fax
Using calling cards with Windows XP Fax can be tricky to impossible.
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835155 -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... Hi Russ I followed the direction you gave me and discussed the issue with Toshiba Technical Support. They gave me two options: (a) use System Restore (from Start/All Programs/Accessories/System Tools/System Restore) to restore Win XP to a configuration it was in before I removed Fax Services; and (b) resinstall WIn XP. Needless, to say, I used System Restore, and reverted to the configuration of Win XP on 12 October (a full 7 days before I removed Fax Services). Now, would you help me with what happens now when I try to send a fax with the following Calling-Card Dialing-Rules, please?: "Dial the access number. Wait for a voice message to end. Dial the area code and number." - The access number (for the calling card srvice) is dialed, but does not ring. - Immediately after the access number has been dialed, I hear the beginning of a sequence of on-off-on long beeps of the "sending fax machine", followed very quickly by three beeps in rapid succession (lasting less than half a second together, I'd estimate). - After an estimated ten seconds of hearing the on-and-off tone of the sending fax machine, I hear a click that sounds like a phone line being disconnected. - The on-and-off tone of the sending fax machine continues. Petula "Russ Valentine [MVP-Outlook]" wrote: Then you most likely have an issue with the location of your installation files that only your OEM can resolve. -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... When I add (or is it try to add) Fax Services using Add/Remove Windows Components, the WIndows Components Wizard appears, with the checkbox for Fax Services checked just as I checked it when I removed Fax Services using the same wizard. The Wizard appears to run smoothly and to complete, and does not prompt me for anything. "Russ Valentine [MVP-Outlook]" wrote: What are the prompts you get when you try to add the Fax Service? -- Russ Valentine [MVP-Outlook] "Petula" wrote in message news Hello Russ Sorry for the delay. I recall selecting "Notify me of replies", but I didn't receive any notification of your response. You ask about my Windows XP version and source of installation files. I am using Windows XP Home Edition, Version 2002, Service Pack 2. My PC came (from Toshiba only a month ago) already loaded with that version of Windows XP Home Edition. Regarding source of installation files: A disc that came with the PC is called "Toshiba Recovery and Applications/Drivers DVD"; and that disc bears a paper Microsoft certificate that mentions Microsoft OneNote 2003. The only other disc that came with the PC is Win DVD Creator Platinum 2. After I removed Fax Services using Add/Remove Programs, I simply used Add/Remove PRograms to add Fax Services back again. By the way, today I have followed Hal Hostetler's suggestion to go back in and select "Local System Account" under MyComputer/Manage/Services and Settings/Services/Fax. Petula "Russ Valentine [MVP-Outlook]" wrote: Could you start by answering my question about your Windows XP version and source of installation files? -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... Dear Russ Yes, I have flailed around on this, as you write. I stand humbly repentant; and still request any help and guidance you might provide to help me recover. To answer your question, unwisely, I removed Fax Services based on an unwarranted combination of the following: (a) a section headed "Troubleshooting Fax Services" at http://support.microsoft.com/kb/152196/en-us (b) the first line under the heading "1. How do I install the Windows XP Fax Services?" at http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835131 I saw that you had provided that link, Russ, in your message dated 7/18/2006 at http://www.microsoft.com/windowsxp/e...=en-us&m=1&p=1 That first line I'm referring to reads: "Windows XP Fax is not installed by default and must be installed from Control Panel, Add or Remove Programs, Add/Remove Windows Components." Eventually (and still in time, I hope), I stumbled upon referals to this newsgroup, in "HOW TO: Troubleshoot Common Fax Problems in Microsoft Windows XP", at http://support.microsoft.com/kb/321639 [I'm learning now after all that sometimes excellent support for specific problems is available from discussion/news groups. I acted in haste because my initial searching the knowledge base etc didn't reveal any good match with my problem, yet it appeared that there were a couple of common and very similar problems with Fax, and handy solutions to them. Too often, my (lonely) experience has been that the most help I've found for many software problems came from such Do-It-Yourself "best efforts" based on advice for similar problems. Please believe me, if I can get good specific advice I'm happy to follow it.] In my original posting, I tried to be pretty specific about what I did (in my flailing). If you need more precision, please let me know where. The only additional thing I did was the following sequence, which was the recommended solution to the problem "all fax printers are inaccessible" in a newsgroup posting I can't locate at the moment. Here's the sequence (in my own style): Right-click MyComputer/Manage/Services and Applications/Services/double click on Fax/click on Log On tab/Select the "This Account" radio button/Browse for and enter the name of my local (user) directory/Enter and confirm the password for my local directory/Click on OK Russ, I see Hal Hostetler has also posted a response. Would you mind guiding me about what to follow out of several help responses, please? Petula "Russ Valentine [MVP-Outlook]" wrote: Why did you remove and reinstall the Fax Service? What is the original source of your Windows XP installation files? Faxfix.reg would not apply unless you were running Windows XP before SP1, and no brand new computer runs that. You've really been flailing about here and it is hard to know how to undo the damage without a better understanding of what you did. -- Russ Valentine [MVP-Outlook] "Petula" wrote in message ... I hope you can solve this problem. It seems different than the similar problems discussed in previous postings. MY SETUP PC: Brand new, Toshiba Satellite M105-S3041 (September 2006) OS: XP Home Edition Modem: Toshiba Software Modem, by Agere RELEVANT HISTORY, AND PROBLEM 1. I tried using Fax for first time today. Dialling rules seemed to work correctly for the first fax attempt; but to make the fax go I would have to lengthen the time delay between dialling the access number for my calling card and dialling the destination number. After I lengthened the time delay, the calling card voice-greeting didn't come through after the "ring tone" stopped. 2. After browsing around the www, I used Add/Remove Windows Components, to remove Fax Services. Then, I restarted the PC. Then, I added Fax Services Then (after a long period of "Refreshing"), Fax Console states: All fax printers are inaccessible. Also, Tools/Fax Printers Status states (about "Local" Fax Printer): Status Unavailable. Then, Printer Properties error message states: The Microsoft Shared Fax Driver printer driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the driver now? However, the subsequently appearing Add Printer Driver Wizard does not list a driver with that description. Then, the subsequently appearing Fax Properties / Sharing states (about the Fax printer): Sharing is not supported for this type of printer. 3. After more browsing the www, I launched (and Merged) faxfix.reg, and received a confirmation message. See the seven lines of text I copied into a NotePad file from http://askbobrankin.com/ms_fax_doesn...th_xp_sp2.html 4. After all that, I still the same inoperable status of Win XP Fax. |
Thread Tools | |
Display Modes | |
|
|