Messenger difficulties

Hi,

I run Windows XP home and have installed Messenger 6
which I am pleased with. The version of Messenger that
Windows Xp came with (4.7 I think) has always sat quietly
in the background.... up until now. I disabled it from
the Start Menu accessed through msconfig and it has not
caused any problems, although my Norton Firewall informs
me that it tries to access the internet about every two
minutes of so, but still no problems.

I have recently installed a new piece of software and now
I receive the following warning message in a dialogue box
about every minute: "msmsgs.exe - Application Error" "The
instruction at 0x038.... referenced memory at "0x8f1...
The memory could not be "read". Click OK to terminate the
program".

Does anyone have any idea on how to solve this problem,
perhaps to close Messenger so it does not try to access
the internet but not remove it?

Thanks for your help.


Tim.

Greetings Tim,

You mentioned Norton Firewall -- Do you have Norton Antivirus 2003 installed as well? Norton
added a new "instant messaging scanning" feature to Norton Antivirus 2003, which can conflict
with Messenger and cause this behavior. To stop it, open Norton Antivirus (Right-click on the
Norton Antivirus icon in the System Tray/Notification Area (by the clock), choose 'Open
Norton Antivirus'), click Options, then Instant Messenger then uncheck MSN Instant Messenger
and click OK.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Tim" wrote in message
...
Hi,

I run Windows XP home and have installed Messenger 6
which I am pleased with. The version of Messenger that
Windows Xp came with (4.7 I think) has always sat quietly
in the background.... up until now. I disabled it from
the Start Menu accessed through msconfig and it has not
caused any problems, although my Norton Firewall informs
me that it tries to access the internet about every two
minutes of so, but still no problems.

I have recently installed a new piece of software and now
I receive the following warning message in a dialogue box
about every minute: "msmsgs.exe - Application Error" "The
instruction at 0x038.... referenced memory at "0x8f1...
The memory could not be "read". Click OK to terminate the
program".

Does anyone have any idea on how to solve this problem,
perhaps to close Messenger so it does not try to access
the internet but not remove it?

Thanks for your help.


Tim.

Hi Jonathan,

Success! Your recommendation has stopped the alert
messages and we live in peace again!

Is this the only solution available to me can I ask? This
means that Messenger is now no longer protected with
Norton Anti-Virus which is probably quite important in
these times.

Thanks for your help. I am most grateful.

Tim.



-----Original Message-----
Greetings Tim,

You mentioned Norton Firewall -- Do you have Norton
Antivirus 2003 installed as well? Norton
added a new "instant messaging scanning" feature to
Norton Antivirus 2003, which can conflict
with Messenger and cause this behavior. To stop it, open
Norton Antivirus (Right-click on the
Norton Antivirus icon in the System Tray/Notification
Area (by the clock), choose 'Open
Norton Antivirus'), click Options, then Instant
Messenger then uncheck MSN Instant Messenger
and click OK.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Tim" wrote in message
...
Hi,

I run Windows XP home and have installed Messenger 6
which I am pleased with. The version of Messenger that
Windows Xp came with (4.7 I think) has always sat
quietly
in the background.... up until now. I disabled it from
the Start Menu accessed through msconfig and it has not
caused any problems, although my Norton Firewall
informs
me that it tries to access the internet about every two
minutes of so, but still no problems.

I have recently installed a new piece of software and
now
I receive the following warning message in a dialogue
box
about every minute: "msmsgs.exe - Application
Error" "The
instruction at 0x038.... referenced memory at "0x8f1...
The memory could not be "read". Click OK to terminate
the
program".

Does anyone have any idea on how to solve this problem,
perhaps to close Messenger so it does not try to access
the internet but not remove it?

Thanks for your help.


Tim.


.

Hi Tim,

Actually your Messenger *is* still protected. You *DO NOT* loose any protection by turning
off this feature. All the feature does is simply scan files when you receive them (via
Messenger) before you actually run the file. Even with this "feature" off, when you run the
file you just received, the normal Norton engine will scan it anyway. This is a convenience
feature only -- it does not make you any less protected.

To answer your question however, this is the only solution to this problem (besides removing
Norton completely).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Tim" wrote in message
...
Hi Jonathan,

Success! Your recommendation has stopped the alert
messages and we live in peace again!

Is this the only solution available to me can I ask? This
means that Messenger is now no longer protected with
Norton Anti-Virus which is probably quite important in
these times.

Thanks for your help. I am most grateful.

Tim.



-----Original Message-----
Greetings Tim,

You mentioned Norton Firewall -- Do you have Norton
Antivirus 2003 installed as well? Norton
added a new "instant messaging scanning" feature to
Norton Antivirus 2003, which can conflict
with Messenger and cause this behavior. To stop it, open
Norton Antivirus (Right-click on the
Norton Antivirus icon in the System Tray/Notification
Area (by the clock), choose 'Open
Norton Antivirus'), click Options, then Instant
Messenger then uncheck MSN Instant Messenger
and click OK.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Tim" wrote in message
...
Hi,

I run Windows XP home and have installed Messenger 6
which I am pleased with. The version of Messenger that
Windows Xp came with (4.7 I think) has always sat
quietly
in the background.... up until now. I disabled it from
the Start Menu accessed through msconfig and it has not
caused any problems, although my Norton Firewall
informs
me that it tries to access the internet about every two
minutes of so, but still no problems.

I have recently installed a new piece of software and
now
I receive the following warning message in a dialogue
box
about every minute: "msmsgs.exe - Application
Error" "The
instruction at 0x038.... referenced memory at "0x8f1...
The memory could not be "read". Click OK to terminate
the
program".

Does anyone have any idea on how to solve this problem,
perhaps to close Messenger so it does not try to access
the internet but not remove it?

Thanks for your help.


Tim.


.

OK. Thanks Jonathan.

Thanks for answering that question and for your help with
this problem. I am very grateful to you.

Best Wishes,

Tim.


-----Original Message-----
Hi Tim,

Actually your Messenger *is* still protected. You *DO
NOT* loose any protection by turning
off this feature. All the feature does is simply scan
files when you receive them (via
Messenger) before you actually run the file. Even with
this "feature" off, when you run the
file you just received, the normal Norton engine will
scan it anyway. This is a convenience
feature only -- it does not make you any less protected.

To answer your question however, this is the only
solution to this problem (besides removing
Norton completely).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Tim" wrote in message
...
Hi Jonathan,

Success! Your recommendation has stopped the alert
messages and we live in peace again!

Is this the only solution available to me can I ask?
This
means that Messenger is now no longer protected with
Norton Anti-Virus which is probably quite important in
these times.

Thanks for your help. I am most grateful.

Tim.



-----Original Message-----
Greetings Tim,

You mentioned Norton Firewall -- Do you have Norton
Antivirus 2003 installed as well? Norton
added a new "instant messaging scanning" feature to
Norton Antivirus 2003, which can conflict
with Messenger and cause this behavior. To stop it,
open
Norton Antivirus (Right-click on the
Norton Antivirus icon in the System Tray/Notification
Area (by the clock), choose 'Open
Norton Antivirus'), click Options, then Instant
Messenger then uncheck MSN Instant Messenger
and click OK.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Tim" wrote in message
...
Hi,

I run Windows XP home and have installed Messenger 6
which I am pleased with. The version of Messenger
that
Windows Xp came with (4.7 I think) has always sat
quietly
in the background.... up until now. I disabled it
from
the Start Menu accessed through msconfig and it has
not
caused any problems, although my Norton Firewall
informs
me that it tries to access the internet about every
two
minutes of so, but still no problems.

I have recently installed a new piece of software
and
now
I receive the following warning message in a
dialogue
box
about every minute: "msmsgs.exe - Application
Error" "The
instruction at 0x038.... referenced memory
at "0x8f1...
The memory could not be "read". Click OK to
terminate
the
program".

Does anyone have any idea on how to solve this
problem,
perhaps to close Messenger so it does not try to
access
the internet but not remove it?

Thanks for your help.


Tim.


.



.

Hi Tim,

You're very welcome=)
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"Tim" wrote in message
...
OK. Thanks Jonathan.

Thanks for answering that question and for your help with
this problem. I am very grateful to you.

Best Wishes,

Tim.


-----Original Message-----
Hi Tim,

Actually your Messenger *is* still protected. You *DO
NOT* loose any protection by turning
off this feature. All the feature does is simply scan
files when you receive them (via
Messenger) before you actually run the file. Even with
this "feature" off, when you run the
file you just received, the normal Norton engine will
scan it anyway. This is a convenience
feature only -- it does not make you any less protected.

To answer your question however, this is the only
solution to this problem (besides removing
Norton completely).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Tim" wrote in message
...
Hi Jonathan,

Success! Your recommendation has stopped the alert
messages and we live in peace again!

Is this the only solution available to me can I ask?
This
means that Messenger is now no longer protected with
Norton Anti-Virus which is probably quite important in
these times.

Thanks for your help. I am most grateful.

Tim.



-----Original Message-----
Greetings Tim,

You mentioned Norton Firewall -- Do you have Norton
Antivirus 2003 installed as well? Norton
added a new "instant messaging scanning" feature to
Norton Antivirus 2003, which can conflict
with Messenger and cause this behavior. To stop it,
open
Norton Antivirus (Right-click on the
Norton Antivirus icon in the System Tray/Notification
Area (by the clock), choose 'Open
Norton Antivirus'), click Options, then Instant
Messenger then uncheck MSN Instant Messenger
and click OK.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Tim" wrote in message
...
Hi,

I run Windows XP home and have installed Messenger 6
which I am pleased with. The version of Messenger
that
Windows Xp came with (4.7 I think) has always sat
quietly
in the background.... up until now. I disabled it
from
the Start Menu accessed through msconfig and it has
not
caused any problems, although my Norton Firewall
informs
me that it tries to access the internet about every
two
minutes of so, but still no problems.

I have recently installed a new piece of software
and
now
I receive the following warning message in a
dialogue
box
about every minute: "msmsgs.exe - Application
Error" "The
instruction at 0x038.... referenced memory
at "0x8f1...
The memory could not be "read". Click OK to
terminate
the
program".

Does anyone have any idea on how to solve this
problem,
perhaps to close Messenger so it does not try to
access
the internet but not remove it?

Thanks for your help.


Tim.


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