If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Printers disappeared, spooler running ok, unable to re-install pri
Folks,
New to this forum, but someone always helped in the past when I used TechNet over the years. One office PC with XP Pro seems to be running into printer headaches. Few weeks ago both the local and network printer disappeared. Re-started the print spooler and all was ok. Happened again yesterday. Print Spooler is running, no errors in the event log. Tried to manually start/stop the spooler (net stop/start spooler). It says it's succesful, yet no printers are out there. I tried running "sfc /scannow" to see if any Windows files are missing or corrupt and nothing came back. Meaning, it ran to completion with the XP CD in the drive and never said it found a problem. I tried for the heck of it to re-install the local printer (USB) software, and even though it installed ok, still can't print. I ran the diagnostics with the Brother printer and it seems the printer ports are not communicating. Not sure where to turn next. Only quirk with this PC is Quickbooks is installed and has been for several years. After the 1st print problem occured (had to restart the spooler), QuickBooks lost all it's customized print forms. they where rebuilt and things worked ok for several weeks until this happened. Any advice - I'm still searching TechNet........ Bob |
Ads |
#2
|
|||
|
|||
Printers disappeared, spooler running ok, unable to re-install pri
Found 2 things:
Under "System Information" "Hardware Components" "Problem Devices" - PCI Simple Communication Controller & SM Bus Controller both show "driver for this device not installed". Not sure if this is part of the print issue??? Bob "Bob C" wrote: Folks, New to this forum, but someone always helped in the past when I used TechNet over the years. One office PC with XP Pro seems to be running into printer headaches. Few weeks ago both the local and network printer disappeared. Re-started the print spooler and all was ok. Happened again yesterday. Print Spooler is running, no errors in the event log. Tried to manually start/stop the spooler (net stop/start spooler). It says it's succesful, yet no printers are out there. I tried running "sfc /scannow" to see if any Windows files are missing or corrupt and nothing came back. Meaning, it ran to completion with the XP CD in the drive and never said it found a problem. I tried for the heck of it to re-install the local printer (USB) software, and even though it installed ok, still can't print. I ran the diagnostics with the Brother printer and it seems the printer ports are not communicating. Not sure where to turn next. Only quirk with this PC is Quickbooks is installed and has been for several years. After the 1st print problem occured (had to restart the spooler), QuickBooks lost all it's customized print forms. they where rebuilt and things worked ok for several weeks until this happened. Any advice - I'm still searching TechNet........ Bob |
#3
|
|||
|
|||
Printers disappeared, spooler running ok, unable to re-install pri
How this was fixed:
I ran Microsoft's Fix It tool in "full" mode, which resets all printer settings. I then was able to reload each printers software from CD. Why the printers disappeared are still a mystery, hopefully someone will post an answer to that. Bob C "Bob C" wrote: Folks, New to this forum, but someone always helped in the past when I used TechNet over the years. One office PC with XP Pro seems to be running into printer headaches. Few weeks ago both the local and network printer disappeared. Re-started the print spooler and all was ok. Happened again yesterday. Print Spooler is running, no errors in the event log. Tried to manually start/stop the spooler (net stop/start spooler). It says it's succesful, yet no printers are out there. I tried running "sfc /scannow" to see if any Windows files are missing or corrupt and nothing came back. Meaning, it ran to completion with the XP CD in the drive and never said it found a problem. I tried for the heck of it to re-install the local printer (USB) software, and even though it installed ok, still can't print. I ran the diagnostics with the Brother printer and it seems the printer ports are not communicating. Not sure where to turn next. Only quirk with this PC is Quickbooks is installed and has been for several years. After the 1st print problem occured (had to restart the spooler), QuickBooks lost all it's customized print forms. they where rebuilt and things worked ok for several weeks until this happened. Any advice - I'm still searching TechNet........ Bob |
Thread Tools | |
Display Modes | |
|
|