Receive & send e-mail messages

I recently bought a new Hewlet Packard Pavilion p7-1446s computer with
an 11 by 26 inch digital monitor. It came with Windows 8 installed and
I've had very few problems with this new computer....but, I can't
receive e-mail messages. I can send, but I can't receive, with either
e-mail client software. I use Windows Live and also Agent as my
e-mail software and neither of these will receive messages. I can go
to my old computer and receive the messages that were waiting on my
e-mail server, so obviously there are messages to be received.

All my other internet processes seem to be working very well and this
new computer is fast and stable, so far.

I use a Netgear Router, Modem, Firewall setup for a home network.
Three desktop computers are connected by ethernet cables and my laptop
uses a wi-fi connection. All of these seem to be working very well and
all the comptuers except my new HP Pavilion will send and receive
e-mail with no problems.

Is this possibly a motherboard problem on the new coimputer wherein
the Ethernet cable connection is flawed in some way?

Thanks for any clues anyone can provide. Gordon

wrote in message
...
I recently bought a new Hewlet Packard Pavilion p7-1446s computer with
an 11 by 26 inch digital monitor. It came with Windows 8 installed and
I've had very few problems with this new computer....but, I can't
receive e-mail messages. I can send, but I can't receive, with either
e-mail client software. I use Windows Live and also Agent as my
e-mail software and neither of these will receive messages. I can go
to my old computer and receive the messages that were waiting on my
e-mail server, so obviously there are messages to be received.

All my other internet processes seem to be working very well and this
new computer is fast and stable, so far.

I use a Netgear Router, Modem, Firewall setup for a home network.
Three desktop computers are connected by ethernet cables and my laptop
uses a wi-fi connection. All of these seem to be working very well and
all the comptuers except my new HP Pavilion will send and receive
e-mail with no problems.

Is this possibly a motherboard problem on the new coimputer wherein
the Ethernet cable connection is flawed in some way?

Thanks for any clues anyone can provide. Gordon


If you bypass the router and plug directly into the modem, are you able to
receive then?
Compare your settings on the Win8 machine to one of the others that does
work. There has to be a simple setting that is wrong on the Win8 one. If you
are checking your mail on one of the other PCs first, and the setting to
leave a copy on the server isn't checked, then you get them on your new PC.
If it's POP3 account, the native mail client won't work, but the Windows
Live Mail and the (Forte?) Agent should work, so I'm thinking it's a setting
that's off in your setup.
--
SC Tom

wrote:
I recently bought a new Hewlet Packard Pavilion p7-1446s computer with
an 11 by 26 inch digital monitor. It came with Windows 8 installed and
I've had very few problems with this new computer....but, I can't
receive e-mail messages. I can send, but I can't receive, with either
e-mail client software. I use Windows Live and also Agent as my
e-mail software and neither of these will receive messages. I can go
to my old computer and receive the messages that were waiting on my
e-mail server, so obviously there are messages to be received.

All my other internet processes seem to be working very well and this
new computer is fast and stable, so far.

I use a Netgear Router, Modem, Firewall setup for a home network.
Three desktop computers are connected by ethernet cables and my laptop
uses a wi-fi connection. All of these seem to be working very well and
all the comptuers except my new HP Pavilion will send and receive
e-mail with no problems.

Is this possibly a motherboard problem on the new coimputer wherein
the Ethernet cable connection is flawed in some way?

Thanks for any clues anyone can provide. Gordon


Email protocols can be things like POP3 and IMAP.

You need to know what your ISP uses and supports.

Examples:

* Incoming Mail Server: imap.coxmail.com, Port 993
* Outgoing Mail Server: smtp.coxmail.com, Port 465

or

* Incoming pop.cox.net Incoming POP Port: 110
Note: Use 995 for a secure connection.

* Outgoing smtp.cox.net Port 587 with TLS enabled
Port 465 with SSL enabled and check
the authentication box, if available

And select email clients that also support those standards.

(Because both those standards use SMTP on outgoing, that could be why
sending still works for you.)

One problem with Windows 8, is you may have IMAP support
immediately, but if you need POP3, a third-party email
client will be needed. For example, Thunderbird may be
able to do POP3. You could set up your email details
in Thunderbird, and see if receiving works there.

So it's really a matter of reading up, on what the
email client you're currently using supports. If the
client only does IMAP, there's no sense pointing
such a client at a POP3 server. You need a different
email client for that.

*******

If you use webmail, that's a separate protocol and set of
issues. And may be more likely to work as you move from
machine to machine (the mail in that case, uses a web browser).
If generally, web browsing works, then webmail is likely
to work as well.

Paul

On Sat, 17 Nov 2012 08:52:51 -0500, "SC Tom" wrote:



wrote in message
.. .
I recently bought a new Hewlet Packard Pavilion p7-1446s computer with
an 11 by 26 inch digital monitor. It came with Windows 8 installed and
I've had very few problems with this new computer....but, I can't
receive e-mail messages. I can send, but I can't receive, with either
e-mail client software. I use Windows Live and also Agent as my
e-mail software and neither of these will receive messages. I can go
to my old computer and receive the messages that were waiting on my
e-mail server, so obviously there are messages to be received.

All my other internet processes seem to be working very well and this
new computer is fast and stable, so far.

I use a Netgear Router, Modem, Firewall setup for a home network.
Three desktop computers are connected by ethernet cables and my laptop
uses a wi-fi connection. All of these seem to be working very well and
all the comptuers except my new HP Pavilion will send and receive
e-mail with no problems.

Is this possibly a motherboard problem on the new coimputer wherein
the Ethernet cable connection is flawed in some way?

Thanks for any clues anyone can provide. Gordon


If you bypass the router and plug directly into the modem, are you able to
receive then?
Compare your settings on the Win8 machine to one of the others that does
work. There has to be a simple setting that is wrong on the Win8 one. If you
are checking your mail on one of the other PCs first, and the setting to
leave a copy on the server isn't checked, then you get them on your new PC.
If it's POP3 account, the native mail client won't work, but the Windows
Live Mail and the (Forte?) Agent should work, so I'm thinking it's a setting
that's off in your setup.

The router/modem/firewall setup is all in one box. I don't think there
is any way to bypass the router. Gordon

wrote:


Check if this info helps...

How can I configure email in Windows Live Mail?
http://kb.mediatemple.net/questions/...e+Mail%3F# gs


or...
http://www.google.co.uk/search?sourc...s+Live+Mail%3f


When you installed Windows 8, did you check the Time Zone setting ?

Microsoft has played a little trick on the users, by making
the default time zone, Pacific time.

Paul

On Sat, 17 Nov 2012 13:19:16 -0800, "
wrote:

wrote in message
.. .
I recently bought a new Hewlet Packard Pavilion p7-1446s computer with
an 11 by 26 inch digital monitor. It came with Windows 8 installed and
I've had very few problems with this new computer....but, I can't
receive e-mail messages. I can send, but I can't receive, with either
e-mail client software. I use Windows Live and also Agent as my
e-mail software and neither of these will receive messages. I can go
to my old computer and receive the messages that were waiting on my
e-mail server, so obviously there are messages to be received.

All my other internet processes seem to be working very well and this
new computer is fast and stable, so far.

I use a Netgear Router, Modem, Firewall setup for a home network.
Three desktop computers are connected by ethernet cables and my laptop
uses a wi-fi connection. All of these seem to be working very well and
all the comptuers except my new HP Pavilion will send and receive
e-mail with no problems.

Is this possibly a motherboard problem on the new coimputer wherein
the Ethernet cable connection is flawed in some way?

Thanks for any clues anyone can provide. Gordon


Check if this info helps...

How can I configure email in Windows Live Mail?
http://kb.mediatemple.net/questions/...e+Mail%3F# gs

or...
http://www.google.co.uk/search?sourc...s+Live+Mail%3f

Thanks, I'll check these out and see if I can find a solution to my
problems. I really don't think it is a Windows Live Mail setup problem
though since Agent News/Mail reader is having the same problem. Both
can send messages but neither can receive e-mail. But my old computer
can receive the messages that won't come through to the new one and I
can check my e-mail service provider in MS Explorer and verify that
the messages are on the server and ready to be received. That is, I
don't have one e-mail reader set up such as to delete the messages
after downloading them. The settings for all my e-mail client software
is to leave the messages on the server for 90 days. Gordon

On Sat, 17 Nov 2012 09:30:14 -0500, Paul wrote:

wrote:
I recently bought a new Hewlet Packard Pavilion p7-1446s computer with
an 11 by 26 inch digital monitor. It came with Windows 8 installed and
I've had very few problems with this new computer....but, I can't
receive e-mail messages. I can send, but I can't receive, with either
e-mail client software. I use Windows Live and also Agent as my
e-mail software and neither of these will receive messages. I can go
to my old computer and receive the messages that were waiting on my
e-mail server, so obviously there are messages to be received.

All my other internet processes seem to be working very well and this
new computer is fast and stable, so far.

I use a Netgear Router, Modem, Firewall setup for a home network.
Three desktop computers are connected by ethernet cables and my laptop
uses a wi-fi connection. All of these seem to be working very well and
all the comptuers except my new HP Pavilion will send and receive
e-mail with no problems.

Is this possibly a motherboard problem on the new coimputer wherein
the Ethernet cable connection is flawed in some way?

Thanks for any clues anyone can provide. Gordon


Email protocols can be things like POP3 and IMAP.

You need to know what your ISP uses and supports.

Examples:

* Incoming Mail Server: imap.coxmail.com, Port 993
* Outgoing Mail Server: smtp.coxmail.com, Port 465

or

* Incoming pop.cox.net Incoming POP Port: 110
Note: Use 995 for a secure connection.

* Outgoing smtp.cox.net Port 587 with TLS enabled
Port 465 with SSL enabled and check
the authentication box, if available

And select email clients that also support those standards.

(Because both those standards use SMTP on outgoing, that could be why
sending still works for you.)

One problem with Windows 8, is you may have IMAP support
immediately, but if you need POP3, a third-party email
client will be needed. For example, Thunderbird may be
able to do POP3. You could set up your email details
in Thunderbird, and see if receiving works there.

So it's really a matter of reading up, on what the
email client you're currently using supports. If the
client only does IMAP, there's no sense pointing
such a client at a POP3 server. You need a different
email client for that.

*******

If you use webmail, that's a separate protocol and set of
issues. And may be more likely to work as you move from
machine to machine (the mail in that case, uses a web browser).
If generally, web browsing works, then webmail is likely
to work as well.

Paul

Thanks, Paul. I set the new computer's Windows Live Mail and Agent up
using the same settings that have been in use on my old computer. That
is, I opened Tools, Servers and Accounts on the old computer then
copied the setup information to the new one. I've checked this again
and again but found no errors such as a typing error.

I'm wondering if the Ethernet cable might be flawed in some way. This
new computer is about 15 feet away from the router/modem/firewall and
I have used a 16 foot Ethernet cable. Maybe this long cable has some
defects or maybe the line resistance is not within the tolerance
limits of my new comuter's Ethernet hookup. Or....maybe there is a
defect in my new comuter's Ethernet hookup on the motherboard. How
couild I check this out? Gordon

On Sat, 17 Nov 2012 09:42:01 -0500, Paul wrote:

wrote:


Check if this info helps...

How can I configure email in Windows Live Mail?
http://kb.mediatemple.net/questions/...e+Mail%3F# gs


or...
http://www.google.co.uk/search?sourc...s+Live+Mail%3f


When you installed Windows 8, did you check the Time Zone setting ?

Microsoft has played a little trick on the users, by making
the default time zone, Pacific time.

Paul

The new computer came with Windows 8 installed. I did check and reset
the time zone and it now shows Central Standard Time, which is correct
for my region.

On 11/17/2012 8:49 AM, wrote:
On Sat, 17 Nov 2012 09:30:14 -0500, Paul wrote:

wrote:
I recently bought a new Hewlet Packard Pavilion p7-1446s computer with
an 11 by 26 inch digital monitor. It came with Windows 8 installed and
I've had very few problems with this new computer....but, I can't
receive e-mail messages. I can send, but I can't receive, with either
e-mail client software. I use Windows Live and also Agent as my
e-mail software and neither of these will receive messages. I can go
to my old computer and receive the messages that were waiting on my
e-mail server, so obviously there are messages to be received.

All my other internet processes seem to be working very well and this
new computer is fast and stable, so far.

I use a Netgear Router, Modem, Firewall setup for a home network.
Three desktop computers are connected by ethernet cables and my laptop
uses a wi-fi connection. All of these seem to be working very well and
all the comptuers except my new HP Pavilion will send and receive
e-mail with no problems.

Is this possibly a motherboard problem on the new coimputer wherein
the Ethernet cable connection is flawed in some way?

Thanks for any clues anyone can provide. Gordon


Email protocols can be things like POP3 and IMAP.

You need to know what your ISP uses and supports.

Examples:

* Incoming Mail Server: imap.coxmail.com, Port 993
* Outgoing Mail Server: smtp.coxmail.com, Port 465

or

* Incoming pop.cox.net Incoming POP Port: 110
Note: Use 995 for a secure connection.

* Outgoing smtp.cox.net Port 587 with TLS enabled
Port 465 with SSL enabled and check
the authentication box, if available

And select email clients that also support those standards.

(Because both those standards use SMTP on outgoing, that could be why
sending still works for you.)

One problem with Windows 8, is you may have IMAP support
immediately, but if you need POP3, a third-party email
client will be needed. For example, Thunderbird may be
able to do POP3. You could set up your email details
in Thunderbird, and see if receiving works there.

So it's really a matter of reading up, on what the
email client you're currently using supports. If the
client only does IMAP, there's no sense pointing
such a client at a POP3 server. You need a different
email client for that.

*******

If you use webmail, that's a separate protocol and set of
issues. And may be more likely to work as you move from
machine to machine (the mail in that case, uses a web browser).
If generally, web browsing works, then webmail is likely
to work as well.

Paul

Thanks, Paul. I set the new computer's Windows Live Mail and Agent up
using the same settings that have been in use on my old computer. That
is, I opened Tools, Servers and Accounts on the old computer then
copied the setup information to the new one. I've checked this again
and again but found no errors such as a typing error.

I'm wondering if the Ethernet cable might be flawed in some way. This
new computer is about 15 feet away from the router/modem/firewall and
I have used a 16 foot Ethernet cable. Maybe this long cable has some
defects or maybe the line resistance is not within the tolerance
limits of my new comuter's Ethernet hookup. Or....maybe there is a
defect in my new comuter's Ethernet hookup on the motherboard. How
couild I check this out? Gordon

Easiest way is to just go to a web site and try downloading a small
program on your new computer. If that downloads and works then the
cable and Ethernet feed is most likely not the problem.

You could go to
http://www.piriform.com/speccy/download
and download the freeware version directly from Piriform's web site
rather than FileHippo. Nothing wrong with Filehippo but when given the
choice I usually pick an author's web site rather than a 3rd party's.

If the download and program works I would be looking at a firewall issue
within your Windows 8 system or a similar problem. The security
settings in the email programs might sound similar but be wrong.
SSL/TLS is not the same thing as StartTLS for example for many email
programs. Verify the port being used after setting the security setting
as many programs automatically change the port setting after you change
the security setting, even if you had already picked a different port
that matched what your prior PC was using.

wrote:
On Sat, 17 Nov 2012 09:30:14 -0500, Paul wrote:

wrote:
I recently bought a new Hewlet Packard Pavilion p7-1446s computer with
an 11 by 26 inch digital monitor. It came with Windows 8 installed and
I've had very few problems with this new computer....but, I can't
receive e-mail messages. I can send, but I can't receive, with either
e-mail client software. I use Windows Live and also Agent as my
e-mail software and neither of these will receive messages. I can go
to my old computer and receive the messages that were waiting on my
e-mail server, so obviously there are messages to be received.

All my other internet processes seem to be working very well and this
new computer is fast and stable, so far.

I use a Netgear Router, Modem, Firewall setup for a home network.
Three desktop computers are connected by ethernet cables and my laptop
uses a wi-fi connection. All of these seem to be working very well and
all the comptuers except my new HP Pavilion will send and receive
e-mail with no problems.

Is this possibly a motherboard problem on the new coimputer wherein
the Ethernet cable connection is flawed in some way?

Thanks for any clues anyone can provide. Gordon

Email protocols can be things like POP3 and IMAP.

You need to know what your ISP uses and supports.

Examples:

* Incoming Mail Server: imap.coxmail.com, Port 993
* Outgoing Mail Server: smtp.coxmail.com, Port 465

or

* Incoming pop.cox.net Incoming POP Port: 110
Note: Use 995 for a secure connection.

* Outgoing smtp.cox.net Port 587 with TLS enabled
Port 465 with SSL enabled and check
the authentication box, if available

And select email clients that also support those standards.

(Because both those standards use SMTP on outgoing, that could be why
sending still works for you.)

One problem with Windows 8, is you may have IMAP support
immediately, but if you need POP3, a third-party email
client will be needed. For example, Thunderbird may be
able to do POP3. You could set up your email details
in Thunderbird, and see if receiving works there.

So it's really a matter of reading up, on what the
email client you're currently using supports. If the
client only does IMAP, there's no sense pointing
such a client at a POP3 server. You need a different
email client for that.

*******

If you use webmail, that's a separate protocol and set of
issues. And may be more likely to work as you move from
machine to machine (the mail in that case, uses a web browser).
If generally, web browsing works, then webmail is likely
to work as well.

Paul

Thanks, Paul. I set the new computer's Windows Live Mail and Agent up
using the same settings that have been in use on my old computer. That
is, I opened Tools, Servers and Accounts on the old computer then
copied the setup information to the new one. I've checked this again
and again but found no errors such as a typing error.

I'm wondering if the Ethernet cable might be flawed in some way. This
new computer is about 15 feet away from the router/modem/firewall and
I have used a 16 foot Ethernet cable. Maybe this long cable has some
defects or maybe the line resistance is not within the tolerance
limits of my new comuter's Ethernet hookup. Or....maybe there is a
defect in my new comuter's Ethernet hookup on the motherboard. How
couild I check this out? Gordon

To communicate with the SMTP server, requires both sending and
receiving packets. TCP/IP is a "reliable" protocol, and when
something is sent, there is an ACK to acknowledge it. So
bidirectional communications are required for many things
already. A failure of an activity on just one port number,
does not imply a PHY failure, bad NIC, bad cable etc.

If you can web surf, that sends and receives enough packets
to prove basic Ethernet is working fine.

Maybe a firewall somewhere, is blocking a particular port number.

To debug your problem, install a copy of Wireshark. To start
with here, what you're looking for, is when the email client is asked
to receive mail, you see packets going off to the server. Because
the session is encrypted, it's going to be pretty hard to tell
what's broke. If a "plaintext" port number was available, then
you could actually read all the protocol used.

http://en.wikipedia.org/wiki/Wireshark

It's also possible to do basic debugging of some things on
the Internet, with a Telnet client. You would do this in
a command prompt, assuming a copy of telnet.exe is available.

http://www.courier-mta.org/authlib/R...authdebug.html

-- to debug POP3 --
telnet pop3.myispname.com 110
user XXXXXXXX
pass YYYYYYYY
stat
quit

-- to debug IMAP --
telnet imap.myispname.com 143
a login USERNAME PASSWORD
a examine inbox
a logout

To debug sending, there are similar ideas involved. As in

telnet smtp.myispname.com 25

This article walks through the steps, to draft a simple
email and send it, all using Telnet interactively. A
single line with a "." as the only input, takes the
thing out of compose mode, and sends the email.

http://support.uptimesoftware.com/article.php?id=423

So with patience and the right web page with details,
you can actually "manually verify the plumbing". Then,
it's a matter of figuring out (somehow), what your
fancy client is doing wrong.

Paul

Hi, Gordon.

Is this possibly a motherboard problem on the new coimputer wherein the
Ethernet cable connection is flawed in some way?

Not likely to be either of these, or any hardware problem. Most likely just
incorrect settings within your email client setup. I've never used Agent at
all, but in any recent version of Outlook Express/Windows Mail/Windows Live
Mail, we can Export the settings (port, SSL, authentication, etc.) from a
setup that is working correctly and Import it into the new system.
Everything but the password, that is; you'll have to re-enter that to
connect to your server.

Here are the steps in the latest WLM (Build 16.4.3505.0912); you can
probably adapt to whichever version you have, or just tell us your version
and we'll help.

Click the File icon in the upper left corner of the main WLM screen, then
click Export email | Account (or click Options | Email accounts to get to
the same place). Here is the screen that we've used since at least OE6.
Select your old email account and Export the settings to a file, which will
be assigned an .iaf extension; makes sure this goes to a location that your
new system can read, such as a USB jump drive. (Export other accounts if
you have more than one.) Then go through the same process on your new WLM
to Import from that .iaf file. Enter your password and you should be good
to go.

Let us know how this works out for you.

RC
-- --
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP (2002-2010)
Windows Live Mail 2012 (Build 16.4.3505.0912) in Win8


wrote in message ...

I recently bought a new Hewlet Packard Pavilion p7-1446s computer with
an 11 by 26 inch digital monitor. It came with Windows 8 installed and
I've had very few problems with this new computer....but, I can't
receive e-mail messages. I can send, but I can't receive, with either
e-mail client software. I use Windows Live and also Agent as my
e-mail software and neither of these will receive messages. I can go
to my old computer and receive the messages that were waiting on my
e-mail server, so obviously there are messages to be received.

All my other internet processes seem to be working very well and this
new computer is fast and stable, so far.

I use a Netgear Router, Modem, Firewall setup for a home network.
Three desktop computers are connected by ethernet cables and my laptop
uses a wi-fi connection. All of these seem to be working very well and
all the comptuers except my new HP Pavilion will send and receive
e-mail with no problems.

Is this possibly a motherboard problem on the new coimputer wherein
the Ethernet cable connection is flawed in some way?

Thanks for any clues anyone can provide. Gordon

On Sat, 17 Nov 2012 09:15:12 -0600, GlowingBlueMist
wrote:

On 11/17/2012 8:49 AM, wrote:
On Sat, 17 Nov 2012 09:30:14 -0500, Paul wrote:

wrote:
I recently bought a new Hewlet Packard Pavilion p7-1446s computer with
an 11 by 26 inch digital monitor. It came with Windows 8 installed and
I've had very few problems with this new computer....but, I can't
receive e-mail messages. I can send, but I can't receive, with either
e-mail client software. I use Windows Live and also Agent as my
e-mail software and neither of these will receive messages. I can go
to my old computer and receive the messages that were waiting on my
e-mail server, so obviously there are messages to be received.

All my other internet processes seem to be working very well and this
new computer is fast and stable, so far.

I use a Netgear Router, Modem, Firewall setup for a home network.
Three desktop computers are connected by ethernet cables and my laptop
uses a wi-fi connection. All of these seem to be working very well and
all the comptuers except my new HP Pavilion will send and receive
e-mail with no problems.

Is this possibly a motherboard problem on the new coimputer wherein
the Ethernet cable connection is flawed in some way?

Thanks for any clues anyone can provide. Gordon


Email protocols can be things like POP3 and IMAP.

You need to know what your ISP uses and supports.

Examples:

* Incoming Mail Server: imap.coxmail.com, Port 993
* Outgoing Mail Server: smtp.coxmail.com, Port 465

or

* Incoming pop.cox.net Incoming POP Port: 110
Note: Use 995 for a secure connection.

* Outgoing smtp.cox.net Port 587 with TLS enabled
Port 465 with SSL enabled and check
the authentication box, if available

And select email clients that also support those standards.

(Because both those standards use SMTP on outgoing, that could be why
sending still works for you.)

One problem with Windows 8, is you may have IMAP support
immediately, but if you need POP3, a third-party email
client will be needed. For example, Thunderbird may be
able to do POP3. You could set up your email details
in Thunderbird, and see if receiving works there.

So it's really a matter of reading up, on what the
email client you're currently using supports. If the
client only does IMAP, there's no sense pointing
such a client at a POP3 server. You need a different
email client for that.

*******

If you use webmail, that's a separate protocol and set of
issues. And may be more likely to work as you move from
machine to machine (the mail in that case, uses a web browser).
If generally, web browsing works, then webmail is likely
to work as well.

Paul

Thanks, Paul. I set the new computer's Windows Live Mail and Agent up
using the same settings that have been in use on my old computer. That
is, I opened Tools, Servers and Accounts on the old computer then
copied the setup information to the new one. I've checked this again
and again but found no errors such as a typing error.

I'm wondering if the Ethernet cable might be flawed in some way. This
new computer is about 15 feet away from the router/modem/firewall and
I have used a 16 foot Ethernet cable. Maybe this long cable has some
defects or maybe the line resistance is not within the tolerance
limits of my new comuter's Ethernet hookup. Or....maybe there is a
defect in my new comuter's Ethernet hookup on the motherboard. How
couild I check this out? Gordon

Easiest way is to just go to a web site and try downloading a small
program on your new computer. If that downloads and works then the
cable and Ethernet feed is most likely not the problem.

You could go to
http://www.piriform.com/speccy/download
and download the freeware version directly from Piriform's web site
rather than FileHippo. Nothing wrong with Filehippo but when given the
choice I usually pick an author's web site rather than a 3rd party's.

If the download and program works I would be looking at a firewall issue
within your Windows 8 system or a similar problem. The security
settings in the email programs might sound similar but be wrong.
SSL/TLS is not the same thing as StartTLS for example for many email
programs. Verify the port being used after setting the security setting
as many programs automatically change the port setting after you change
the security setting, even if you had already picked a different port
that matched what your prior PC was using.

I've done this and it works very well. My MS Explorer browser works
flawlessly. My MS Windows Live e-mail and my Agent Newsreader/e-mail
software work very well in sending messages but neither will receive
an e-mail message. Agent does receive Newsgroup messages with no
problem. The only things I'm haveing any problems with is receiving
e-mail messages. All other on-line functions seem to be working
perfectly. Gordon

On Sat, 17 Nov 2012 09:18:50 -0600, "R. C. White"
wrote:

Hi, Gordon.

Is this possibly a motherboard problem on the new coimputer wherein the
Ethernet cable connection is flawed in some way?

Not likely to be either of these, or any hardware problem. Most likely just
incorrect settings within your email client setup. I've never used Agent at
all, but in any recent version of Outlook Express/Windows Mail/Windows Live
Mail, we can Export the settings (port, SSL, authentication, etc.) from a
setup that is working correctly and Import it into the new system.
Everything but the password, that is; you'll have to re-enter that to
connect to your server.

Here are the steps in the latest WLM (Build 16.4.3505.0912); you can
probably adapt to whichever version you have, or just tell us your version
and we'll help.

Click the File icon in the upper left corner of the main WLM screen, then
click Export email | Account (or click Options | Email accounts to get to
the same place). Here is the screen that we've used since at least OE6.
Select your old email account and Export the settings to a file, which will
be assigned an .iaf extension; makes sure this goes to a location that your
new system can read, such as a USB jump drive. (Export other accounts if
you have more than one.) Then go through the same process on your new WLM
to Import from that .iaf file. Enter your password and you should be good
to go.

Let us know how this works out for you.

RC

RC, I haven't changed my e-mail service provider. I am using the same
service provider I have used for a LONG time on my other computers.
The only thing that has changed is that I'm trying to get this set up
on a new computer running Windows 8 and my freshly installed Windows
Live Mail and Agent.

I open each of these e-mail client software in my old and in my new
computer then to to Tools Servers and Accounts and read the setting
information from the old computer and type it into the new one. I've
gone back through this and checked for any typing errors but found
none. Gordon


-- --
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP (2002-2010)
Windows Live Mail 2012 (Build 16.4.3505.0912) in Win8


wrote in message ...

I recently bought a new Hewlet Packard Pavilion p7-1446s computer with
an 11 by 26 inch digital monitor. It came with Windows 8 installed and
I've had very few problems with this new computer....but, I can't
receive e-mail messages. I can send, but I can't receive, with either
e-mail client software. I use Windows Live and also Agent as my
e-mail software and neither of these will receive messages. I can go
to my old computer and receive the messages that were waiting on my
e-mail server, so obviously there are messages to be received.

All my other internet processes seem to be working very well and this
new computer is fast and stable, so far.

I use a Netgear Router, Modem, Firewall setup for a home network.
Three desktop computers are connected by ethernet cables and my laptop
uses a wi-fi connection. All of these seem to be working very well and
all the comptuers except my new HP Pavilion will send and receive
e-mail with no problems.

Is this possibly a motherboard problem on the new coimputer wherein
the Ethernet cable connection is flawed in some way?

Thanks for any clues anyone can provide. Gordon

On 11/17/2012 9:28 AM, Gordon wrote:
On Sat, 17 Nov 2012 09:15:12 -0600, GlowingBlueMist
wrote:

On 11/17/2012 8:49 AM, wrote:
On Sat, 17 Nov 2012 09:30:14 -0500, wrote:

wrote:
I recently bought a new Hewlet Packard Pavilion p7-1446s computer with
an 11 by 26 inch digital monitor. It came with Windows 8 installed and
I've had very few problems with this new computer....but, I can't
receive e-mail messages. I can send, but I can't receive, with either
e-mail client software. I use Windows Live and also Agent as my
e-mail software and neither of these will receive messages. I can go
to my old computer and receive the messages that were waiting on my
e-mail server, so obviously there are messages to be received.

All my other internet processes seem to be working very well and this
new computer is fast and stable, so far.

I use a Netgear Router, Modem, Firewall setup for a home network.
Three desktop computers are connected by ethernet cables and my laptop
uses a wi-fi connection. All of these seem to be working very well and
all the comptuers except my new HP Pavilion will send and receive
e-mail with no problems.

Is this possibly a motherboard problem on the new coimputer wherein
the Ethernet cable connection is flawed in some way?

Thanks for any clues anyone can provide. Gordon


Email protocols can be things like POP3 and IMAP.

You need to know what your ISP uses and supports.

Examples:

* Incoming Mail Server: imap.coxmail.com, Port 993
* Outgoing Mail Server: smtp.coxmail.com, Port 465

or

* Incoming pop.cox.net Incoming POP Port: 110
Note: Use 995 for a secure connection.

* Outgoing smtp.cox.net Port 587 with TLS enabled
Port 465 with SSL enabled and check
the authentication box, if available

And select email clients that also support those standards.

(Because both those standards use SMTP on outgoing, that could be why
sending still works for you.)

One problem with Windows 8, is you may have IMAP support
immediately, but if you need POP3, a third-party email
client will be needed. For example, Thunderbird may be
able to do POP3. You could set up your email details
in Thunderbird, and see if receiving works there.

So it's really a matter of reading up, on what the
email client you're currently using supports. If the
client only does IMAP, there's no sense pointing
such a client at a POP3 server. You need a different
email client for that.

*******

If you use webmail, that's a separate protocol and set of
issues. And may be more likely to work as you move from
machine to machine (the mail in that case, uses a web browser).
If generally, web browsing works, then webmail is likely
to work as well.

Paul

Thanks, Paul. I set the new computer's Windows Live Mail and Agent up
using the same settings that have been in use on my old computer. That
is, I opened Tools, Servers and Accounts on the old computer then
copied the setup information to the new one. I've checked this again
and again but found no errors such as a typing error.

I'm wondering if the Ethernet cable might be flawed in some way. This
new computer is about 15 feet away from the router/modem/firewall and
I have used a 16 foot Ethernet cable. Maybe this long cable has some
defects or maybe the line resistance is not within the tolerance
limits of my new comuter's Ethernet hookup. Or....maybe there is a
defect in my new comuter's Ethernet hookup on the motherboard. How
couild I check this out? Gordon

Easiest way is to just go to a web site and try downloading a small
program on your new computer. If that downloads and works then the
cable and Ethernet feed is most likely not the problem.

You could go to
http://www.piriform.com/speccy/download
and download the freeware version directly from Piriform's web site
rather than FileHippo. Nothing wrong with Filehippo but when given the
choice I usually pick an author's web site rather than a 3rd party's.

If the download and program works I would be looking at a firewall issue
within your Windows 8 system or a similar problem. The security
settings in the email programs might sound similar but be wrong.
SSL/TLS is not the same thing as StartTLS for example for many email
programs. Verify the port being used after setting the security setting
as many programs automatically change the port setting after you change
the security setting, even if you had already picked a different port
that matched what your prior PC was using.

I've done this and it works very well. My MS Explorer browser works
flawlessly. My MS Windows Live e-mail and my Agent Newsreader/e-mail
software work very well in sending messages but neither will receive
an e-mail message. Agent does receive Newsgroup messages with no
problem. The only things I'm haveing any problems with is receiving
e-mail messages. All other on-line functions seem to be working
perfectly. Gordon

What antivirus software are you using? As I know Avast for example, can
wedge itself in between the email software and the email server. Thus
you might have to use different ports with your email software to get it
to work. Or you can turn off email scanning with your antivirus software.

--
Bill
Gateway M465e ('06 era) - Thunderbird v12
Centrino Core2 Duo T7400 2.16 GHz - 4GB - Windows 8

On Sat, 17 Nov 2012 09:57:08 -0600, BillW50 wrote:

On 11/17/2012 9:28 AM, Gordon wrote:
On Sat, 17 Nov 2012 09:15:12 -0600, GlowingBlueMist
wrote:

On 11/17/2012 8:49 AM, wrote:
On Sat, 17 Nov 2012 09:30:14 -0500, wrote:

wrote:
I recently bought a new Hewlet Packard Pavilion p7-1446s computer with
an 11 by 26 inch digital monitor. It came with Windows 8 installed and
I've had very few problems with this new computer....but, I can't
receive e-mail messages. I can send, but I can't receive, with either
e-mail client software. I use Windows Live and also Agent as my
e-mail software and neither of these will receive messages. I can go
to my old computer and receive the messages that were waiting on my
e-mail server, so obviously there are messages to be received.

All my other internet processes seem to be working very well and this
new computer is fast and stable, so far.

I use a Netgear Router, Modem, Firewall setup for a home network.
Three desktop computers are connected by ethernet cables and my laptop
uses a wi-fi connection. All of these seem to be working very well and
all the comptuers except my new HP Pavilion will send and receive
e-mail with no problems.

Is this possibly a motherboard problem on the new coimputer wherein
the Ethernet cable connection is flawed in some way?

Thanks for any clues anyone can provide. Gordon


Email protocols can be things like POP3 and IMAP.

You need to know what your ISP uses and supports.

Examples:

* Incoming Mail Server: imap.coxmail.com, Port 993
* Outgoing Mail Server: smtp.coxmail.com, Port 465

or

* Incoming pop.cox.net Incoming POP Port: 110
Note: Use 995 for a secure connection.

* Outgoing smtp.cox.net Port 587 with TLS enabled
Port 465 with SSL enabled and check
the authentication box, if available

And select email clients that also support those standards.

(Because both those standards use SMTP on outgoing, that could be why
sending still works for you.)

One problem with Windows 8, is you may have IMAP support
immediately, but if you need POP3, a third-party email
client will be needed. For example, Thunderbird may be
able to do POP3. You could set up your email details
in Thunderbird, and see if receiving works there.

So it's really a matter of reading up, on what the
email client you're currently using supports. If the
client only does IMAP, there's no sense pointing
such a client at a POP3 server. You need a different
email client for that.

*******

If you use webmail, that's a separate protocol and set of
issues. And may be more likely to work as you move from
machine to machine (the mail in that case, uses a web browser).
If generally, web browsing works, then webmail is likely
to work as well.

Paul

Thanks, Paul. I set the new computer's Windows Live Mail and Agent up
using the same settings that have been in use on my old computer. That
is, I opened Tools, Servers and Accounts on the old computer then
copied the setup information to the new one. I've checked this again
and again but found no errors such as a typing error.

I'm wondering if the Ethernet cable might be flawed in some way. This
new computer is about 15 feet away from the router/modem/firewall and
I have used a 16 foot Ethernet cable. Maybe this long cable has some
defects or maybe the line resistance is not within the tolerance
limits of my new comuter's Ethernet hookup. Or....maybe there is a
defect in my new comuter's Ethernet hookup on the motherboard. How
couild I check this out? Gordon

Easiest way is to just go to a web site and try downloading a small
program on your new computer. If that downloads and works then the
cable and Ethernet feed is most likely not the problem.

You could go to
http://www.piriform.com/speccy/download
and download the freeware version directly from Piriform's web site
rather than FileHippo. Nothing wrong with Filehippo but when given the
choice I usually pick an author's web site rather than a 3rd party's.

If the download and program works I would be looking at a firewall issue
within your Windows 8 system or a similar problem. The security
settings in the email programs might sound similar but be wrong.
SSL/TLS is not the same thing as StartTLS for example for many email
programs. Verify the port being used after setting the security setting
as many programs automatically change the port setting after you change
the security setting, even if you had already picked a different port
that matched what your prior PC was using.

I've done this and it works very well. My MS Explorer browser works
flawlessly. My MS Windows Live e-mail and my Agent Newsreader/e-mail
software work very well in sending messages but neither will receive
an e-mail message. Agent does receive Newsgroup messages with no
problem. The only things I'm haveing any problems with is receiving
e-mail messages. All other on-line functions seem to be working
perfectly. Gordon

What antivirus software are you using? As I know Avast for example, can
wedge itself in between the email software and the email server. Thus
you might have to use different ports with your email software to get it
to work. Or you can turn off email scanning with your antivirus software.

This may be the problem. I'm using Norton 360 and it does scan all
incoming things, inclucing my e-mail messages. I need to figure out
how to turn this off for my incoming e-mail and see if this makes any
difference. Yet, how would the old computer get by with the same
Norton 360 and the same e-mail client software. The old computer has
not shown any of these problems. Gordon