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Dell Dimension 8400 blue screen drives me crazy
Greetings!
I have a friend's Dell Dimension 8400 on my desk throwing blue screens. I have gone through a lot of steps (see below) to try and fix this to no avail. I therefore need your help! Symptoms: - BSOD with PAGE_FAULT_IN_NONPAGED_AREA STOP: 0x00000050 (0xFF99FFF8, 0x00000000, 0x80551211, 0x00000000) Stop error parameters are identical every time - No additional information is displayed about the component that causes the BSOD - Minidumps are enabled but not created When does the problem happen: - While running the Microsoft Malicious Software Removal Tool (MRT.EXE). This happens - when running the MSRT mannually - when trying to install Internet Explorer 8 (this runs MRT.EXE) Note: I managed to get IE8 installed by killing MRT.EXE manually before the system crashes - during automatic updates (which MRT.EXE runs every month) System information: - Dell Dimension 8400 - BIOS A09 (latest) - Windows XP Home Edition SP3, fully patched - 2GB Memory - 80 GB primary SATA disk (WD Caviar WD800JD) - 250 GB secondary SATA disk (....) - ATI Radeon X300 display adapter What I have tried so far: - check for bad RAM with Memtest86: no errors after 9 passes - replace RAM - update all drivers (including iastor.sys and ATI display drivers) to latest versions - reinstall SP3 - uninstall patch KB977165 (MS10-015) - remove end-of-life software (such as Nero 6.6) - run full chkdsk.exe on all drives (no errors) - check the system drive for viruses and other malware by attaching the system drive to another system (so that root kits cannot hide) using various tools - clean the registry So far all attempts have failed and I have run out of clues. == Any pointers? Please help!! Best regards & thanks, -Roger |
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