xp fax - fatal error - retries exceeded

My XP Fax program which used to work, has mysteriously
stopped working. In the fax console it reports the error
to be 'fatal error - retries exceeded'. However the fax
never even dials on the modem any more. I currently use
adsl however testing the modem with a dial up connection
is sucessful, so it seems to be the fax program rather
than the modem. Any ideas?

"jmh" wrote in message ...
My XP Fax program which used to work, has mysteriously
stopped working. In the fax console it reports the error
to be 'fatal error - retries exceeded'. However the fax
never even dials on the modem any more. I currently use
adsl however testing the modem with a dial up connection
is sucessful, so it seems to be the fax program rather
than the modem. Any ideas?

Found this and worked for me. NA

From: Steven )
Subject: Can't send a fax


View this article only
Newsgroups: microsoft.public.windowsxp.print_fax
Date: 2002-10-26 17:24:05 PST


I finally discovered the problem.

In Phone & Modem Options, the default location (in my
experience) has always been "New Location", and didn't
need to be changed, so I never worried about it. In my
Phone & Modem Options, for some reason, the location was
blank, and this prevented the software from using the
modem. All I needed to do was select "New Location".