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Messenger voice problem
I can not get the voice in MSN messenger to work on this
pc. I have two other pcs that it works fine on. This one has winXP Pro, the others have Win2000. It has an Audigy 2 ZS sound card with speaker and Mic connections in the front and rear. I use the front connections for Word dictation, and they work fine. I cannot get the Messenger tuning wizard to recognize the mic in the front connection. It sees it in the rear connection and sets up OK, but I can not send out any voice from it. When I try to send a voice message to a contact,the volume bar moves as it should, but no voice goes out. Same problem with the phone thru messenger with net2phone. This pc and one other are hard wire connected to a router, the third pc is connected to the same router wirelessly. The other two, one wired and the other wireless, communicate fine. I can receive voice on this one, but cannot send out voice. I have the same problem if I try dial-up. Any suggestions will be greatly appreciated; I have tried everything I can think of. Thank You. |
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#2
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Messenger voice problem
Greetings Bob,
Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices. Then, both you and your contact should verify that the Windows XP Internet Connection Firewall isn't on -- click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). If that's not the case, and if you or your contact are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Also, you and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try again. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Bob" wrote in message ... I can not get the voice in MSN messenger to work on this pc. I have two other pcs that it works fine on. This one has winXP Pro, the others have Win2000. It has an Audigy 2 ZS sound card with speaker and Mic connections in the front and rear. I use the front connections for Word dictation, and they work fine. I cannot get the Messenger tuning wizard to recognize the mic in the front connection. It sees it in the rear connection and sets up OK, but I can not send out any voice from it. When I try to send a voice message to a contact,the volume bar moves as it should, but no voice goes out. Same problem with the phone thru messenger with net2phone. This pc and one other are hard wire connected to a router, the third pc is connected to the same router wirelessly. The other two, one wired and the other wireless, communicate fine. I can receive voice on this one, but cannot send out voice. I have the same problem if I try dial-up. Any suggestions will be greatly appreciated; I have tried everything I can think of. Thank You. |
#3
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Messenger voice problem
Thank you so much for your detailed reply Jonathan.
Maybe I can simplify my problem description. I am using xp pro with an Audigy 2 zs platinum card and AIW 9800 pro video card that usually gets blamed for all problems. I have a 3 pc lan with the other two running win2k. One of the others is wireless, this one and one other are hard wired. All communicate with other fine in all respects except this xp one has voice problems. Messenger text works fine between the 3. Everything works fine on this pc except with Messenger. The mic will not work with Messenger when plugged in to the front connector, but works fine with other apps. It will look like it works when connected to the rear connector, the volume bar will rise and fall in response to my voice when I make a voice message, but the sound is not sent out. I have the same problem when using the Messenger phone. I have used the messenger audio/video wizards. I have downloaded the latest Audigy drivers. I downloaded DX9b. I uninstalled 6.1 and downloaded 5.0 for xp. It was no better, in fact it was worse in that as soon as a voice request was accepted, the call ended. With 6.1, I can make a voice call and hear the other party, but they can not hear me. I turned off the Qos packet. I asked Microsoft for help, no answer. I hope you can see something from these clues. I am stumped! Thanks again Bob -----Original Message----- Greetings Bob, Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices. Then, both you and your contact should verify that the Windows XP Internet Connection Firewall isn't on -- click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). If that's not the case, and if you or your contact are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right- click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Also, you and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try again. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Bob" wrote in message ... I can not get the voice in MSN messenger to work on this pc. I have two other pcs that it works fine on. This one has winXP Pro, the others have Win2000. It has an Audigy 2 ZS sound card with speaker and Mic connections in the front and rear. I use the front connections for Word dictation, and they work fine. I cannot get the Messenger tuning wizard to recognize the mic in the front connection. It sees it in the rear connection and sets up OK, but I can not send out any voice from it. When I try to send a voice message to a contact,the volume bar moves as it should, but no voice goes out. Same problem with the phone thru messenger with net2phone. This pc and one other are hard wire connected to a router, the third pc is connected to the same router wirelessly. The other two, one wired and the other wireless, communicate fine. I can receive voice on this one, but cannot send out voice. I have the same problem if I try dial-up. Any suggestions will be greatly appreciated; I have tried everything I can think of. Thank You. . |
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