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#1
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Fax device doesn't work since last automatic XP Update
Fax printer device has worked fine up until the last XP
Home automatic update was installed. Depending on the application I try to print to the FAX now, I get all sorts of bizarre message, like "resource currently unavailable" or "insufficient memory..." or many other strange CAN'T DO type messages. I deleted the fax device, then let XP add it back in, and rebooted. Same problems persist. Device manager (before and after the remove/add) shows device enabled and working properly. Diagnostics get right results when modem is queried. I CAN print to my HP DJ 5550 and to Adobe Acrobat writer with no problems. What I have noticed is in SOME applications, the FAX device now shows up as "FAX on SHRFAX", which does not look right at all. The device cannot be shared, and is not shared according to device manager properties for the fax device. Anybody else out there having similar problems? |
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#2
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Fax device doesn't work since last automatic XP Update
Haven't seen any reports like it.
Which update caused it? List the steps you use to fax and the exact error message you get when you try. What does Event viewer tell you? Is your fax modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... Fax printer device has worked fine up until the last XP Home automatic update was installed. Depending on the application I try to print to the FAX now, I get all sorts of bizarre message, like "resource currently unavailable" or "insufficient memory..." or many other strange CAN'T DO type messages. I deleted the fax device, then let XP add it back in, and rebooted. Same problems persist. Device manager (before and after the remove/add) shows device enabled and working properly. Diagnostics get right results when modem is queried. I CAN print to my HP DJ 5550 and to Adobe Acrobat writer with no problems. What I have noticed is in SOME applications, the FAX device now shows up as "FAX on SHRFAX", which does not look right at all. The device cannot be shared, and is not shared according to device manager properties for the fax device. Anybody else out there having similar problems? |
#3
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Fax device doesn't work since last automatic XP Update
This is a 1.5 year old HP Pavilion, with all original
hardware, including Lucent modem card. Worked beautifully till now, with NO hardware/software changes on my part in the last year. This is sort of a casual use (email, surfing) PC. I deleted the local Fax printer (again) and added it back. All properties look A-OK, like original. Modem is responding to query commands. On MS Office products, when try to print to Fax, get an error "Windows cannot print due to problem with the current printer setup... reinstall the driver"... Which I have three times now. On HP's MyPhotoCenter application, when I try to Fax an image, it tells me "Please install printer". It is installed! On MS Outlook, printing to Fax gives "There was an error when printing started. To check printer setup... go to control panel.." On Adobe Acrobat, printing to Fax gives "A required resource cannot be loaded". The Print window shows the Fax status as Ready, Type is MS shared Fax Driver, Where is "SHRFAX". That definitely does not look right to me, as I recall! On the subject of events logs, the only thing Fax related is info entries related to starting of the Fax service. Like I say, this has worked A-OK since day one, till now, and I remember a MS auto-update a two or three days ago, which may or may not have anything to do with my inability to Fax now. I don't fax on a daily basis. Thanks. -----Original Message----- Haven't seen any reports like it. Which update caused it? List the steps you use to fax and the exact error message you get when you try. What does Event viewer tell you? Is your fax modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... Fax printer device has worked fine up until the last XP Home automatic update was installed. Depending on the application I try to print to the FAX now, I get all sorts of bizarre message, like "resource currently unavailable" or "insufficient memory..." or many other strange CAN'T DO type messages. I deleted the fax device, then let XP add it back in, and rebooted. Same problems persist. Device manager (before and after the remove/add) shows device enabled and working properly. Diagnostics get right results when modem is queried. I CAN print to my HP DJ 5550 and to Adobe Acrobat writer with no problems. What I have noticed is in SOME applications, the FAX device now shows up as "FAX on SHRFAX", which does not look right at all. The device cannot be shared, and is not shared according to device manager properties for the fax device. Anybody else out there having similar problems? . |
#4
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Fax device doesn't work since last automatic XP Update
What is the startup type for the Fax Service?
-- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... This is a 1.5 year old HP Pavilion, with all original hardware, including Lucent modem card. Worked beautifully till now, with NO hardware/software changes on my part in the last year. This is sort of a casual use (email, surfing) PC. I deleted the local Fax printer (again) and added it back. All properties look A-OK, like original. Modem is responding to query commands. On MS Office products, when try to print to Fax, get an error "Windows cannot print due to problem with the current printer setup... reinstall the driver"... Which I have three times now. On HP's MyPhotoCenter application, when I try to Fax an image, it tells me "Please install printer". It is installed! On MS Outlook, printing to Fax gives "There was an error when printing started. To check printer setup... go to control panel.." On Adobe Acrobat, printing to Fax gives "A required resource cannot be loaded". The Print window shows the Fax status as Ready, Type is MS shared Fax Driver, Where is "SHRFAX". That definitely does not look right to me, as I recall! On the subject of events logs, the only thing Fax related is info entries related to starting of the Fax service. Like I say, this has worked A-OK since day one, till now, and I remember a MS auto-update a two or three days ago, which may or may not have anything to do with my inability to Fax now. I don't fax on a daily basis. Thanks. -----Original Message----- Haven't seen any reports like it. Which update caused it? List the steps you use to fax and the exact error message you get when you try. What does Event viewer tell you? Is your fax modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... Fax printer device has worked fine up until the last XP Home automatic update was installed. Depending on the application I try to print to the FAX now, I get all sorts of bizarre message, like "resource currently unavailable" or "insufficient memory..." or many other strange CAN'T DO type messages. I deleted the fax device, then let XP add it back in, and rebooted. Same problems persist. Device manager (before and after the remove/add) shows device enabled and working properly. Diagnostics get right results when modem is queried. I CAN print to my HP DJ 5550 and to Adobe Acrobat writer with no problems. What I have noticed is in SOME applications, the FAX device now shows up as "FAX on SHRFAX", which does not look right at all. The device cannot be shared, and is not shared according to device manager properties for the fax device. Anybody else out there having similar problems? . |
#5
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Fax device doesn't work since last automatic XP Update
Fax service showed Status (empty), Startup Type Automatic
and Local Service logon. I cleared all three system logs. I started the Fax service manually through the services window, tried to print to the Fax device and this time got no appl. errors, no error event log entries, as well as *nothing* happening where I would normally expect to see the send fax dialogue pop up. I then stopped the Fax service manually, tried to print again to the Fax device and got the same screwy error messages about the Fax device. NO error or warning entries in the event logs. The only things showing up in the event logs are my manual starts and stops of the Fax service, and resulting ack's that the OS did what I asked and started and stopped the Fax service. This is really bizarre!! -----Original Message----- What is the startup type for the Fax Service? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... This is a 1.5 year old HP Pavilion, with all original hardware, including Lucent modem card. Worked beautifully till now, with NO hardware/software changes on my part in the last year. This is sort of a casual use (email, surfing) PC. I deleted the local Fax printer (again) and added it back. All properties look A-OK, like original. Modem is responding to query commands. On MS Office products, when try to print to Fax, get an error "Windows cannot print due to problem with the current printer setup... reinstall the driver"... Which I have three times now. On HP's MyPhotoCenter application, when I try to Fax an image, it tells me "Please install printer". It is installed! On MS Outlook, printing to Fax gives "There was an error when printing started. To check printer setup... go to control panel.." On Adobe Acrobat, printing to Fax gives "A required resource cannot be loaded". The Print window shows the Fax status as Ready, Type is MS shared Fax Driver, Where is "SHRFAX". That definitely does not look right to me, as I recall! On the subject of events logs, the only thing Fax related is info entries related to starting of the Fax service. Like I say, this has worked A-OK since day one, till now, and I remember a MS auto-update a two or three days ago, which may or may not have anything to do with my inability to Fax now. I don't fax on a daily basis. Thanks. -----Original Message----- Haven't seen any reports like it. Which update caused it? List the steps you use to fax and the exact error message you get when you try. What does Event viewer tell you? Is your fax modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... Fax printer device has worked fine up until the last XP Home automatic update was installed. Depending on the application I try to print to the FAX now, I get all sorts of bizarre message, like "resource currently unavailable" or "insufficient memory..." or many other strange CAN'T DO type messages. I deleted the fax device, then let XP add it back in, and rebooted. Same problems persist. Device manager (before and after the remove/add) shows device enabled and working properly. Diagnostics get right results when modem is queried. I CAN print to my HP DJ 5550 and to Adobe Acrobat writer with no problems. What I have noticed is in SOME applications, the FAX device now shows up as "FAX on SHRFAX", which does not look right at all. The device cannot be shared, and is not shared according to device manager properties for the fax device. Anybody else out there having similar problems? . . |
#6
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Fax device doesn't work since last automatic XP Update
Xref: newsfeed-west.nntpserver.com microsoft.public.windowsxp.print_fax:62085
Not a known issue. Provide as many steps to repro as accurately as possible and I'll send it on. -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... Fax service showed Status (empty), Startup Type Automatic and Local Service logon. I cleared all three system logs. I started the Fax service manually through the services window, tried to print to the Fax device and this time got no appl. errors, no error event log entries, as well as *nothing* happening where I would normally expect to see the send fax dialogue pop up. I then stopped the Fax service manually, tried to print again to the Fax device and got the same screwy error messages about the Fax device. NO error or warning entries in the event logs. The only things showing up in the event logs are my manual starts and stops of the Fax service, and resulting ack's that the OS did what I asked and started and stopped the Fax service. This is really bizarre!! -----Original Message----- What is the startup type for the Fax Service? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... This is a 1.5 year old HP Pavilion, with all original hardware, including Lucent modem card. Worked beautifully till now, with NO hardware/software changes on my part in the last year. This is sort of a casual use (email, surfing) PC. I deleted the local Fax printer (again) and added it back. All properties look A-OK, like original. Modem is responding to query commands. On MS Office products, when try to print to Fax, get an error "Windows cannot print due to problem with the current printer setup... reinstall the driver"... Which I have three times now. On HP's MyPhotoCenter application, when I try to Fax an image, it tells me "Please install printer". It is installed! On MS Outlook, printing to Fax gives "There was an error when printing started. To check printer setup... go to control panel.." On Adobe Acrobat, printing to Fax gives "A required resource cannot be loaded". The Print window shows the Fax status as Ready, Type is MS shared Fax Driver, Where is "SHRFAX". That definitely does not look right to me, as I recall! On the subject of events logs, the only thing Fax related is info entries related to starting of the Fax service. Like I say, this has worked A-OK since day one, till now, and I remember a MS auto-update a two or three days ago, which may or may not have anything to do with my inability to Fax now. I don't fax on a daily basis. Thanks. -----Original Message----- Haven't seen any reports like it. Which update caused it? List the steps you use to fax and the exact error message you get when you try. What does Event viewer tell you? Is your fax modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... Fax printer device has worked fine up until the last XP Home automatic update was installed. Depending on the application I try to print to the FAX now, I get all sorts of bizarre message, like "resource currently unavailable" or "insufficient memory..." or many other strange CAN'T DO type messages. I deleted the fax device, then let XP add it back in, and rebooted. Same problems persist. Device manager (before and after the remove/add) shows device enabled and working properly. Diagnostics get right results when modem is queried. I CAN print to my HP DJ 5550 and to Adobe Acrobat writer with no problems. What I have noticed is in SOME applications, the FAX device now shows up as "FAX on SHRFAX", which does not look right at all. The device cannot be shared, and is not shared according to device manager properties for the fax device. Anybody else out there having similar problems? . . |
#7
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Fax device doesn't work since last automatic XP Update
OK, new day, try more things.
1. Clear all three event logs. 2. Deleted Fax device and modem card. 3. Added modem card and Fax device. 4. Right click on Fax device, Properties, General tab shows Model: MicroSoft Shared Fax Driver (SHARED????) 5. Right click on Fax device, System Information tab shows only HP DJ 5550 and Acrobat Distiller, NOT the Fax device. 6. Try to print to Fax from Excel. Get error window: "Your file could not be printed due to an error on Fax on Ne02. ... try reinstalling driver, etc.". This SOUNDS like it thinks the Fax device is somehow networked! 7. Event logs show Fax service started along with other automatic services, as it should. No errors or warnings at OS level. Maybe this helps. Thanks, Stan Smith -----Original Message----- Not a known issue. Provide as many steps to repro as accurately as possible and I'll send it on. -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... Fax service showed Status (empty), Startup Type Automatic and Local Service logon. I cleared all three system logs. I started the Fax service manually through the services window, tried to print to the Fax device and this time got no appl. errors, no error event log entries, as well as *nothing* happening where I would normally expect to see the send fax dialogue pop up. I then stopped the Fax service manually, tried to print again to the Fax device and got the same screwy error messages about the Fax device. NO error or warning entries in the event logs. The only things showing up in the event logs are my manual starts and stops of the Fax service, and resulting ack's that the OS did what I asked and started and stopped the Fax service. This is really bizarre!! -----Original Message----- What is the startup type for the Fax Service? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... This is a 1.5 year old HP Pavilion, with all original hardware, including Lucent modem card. Worked beautifully till now, with NO hardware/software changes on my part in the last year. This is sort of a casual use (email, surfing) PC. I deleted the local Fax printer (again) and added it back. All properties look A-OK, like original. Modem is responding to query commands. On MS Office products, when try to print to Fax, get an error "Windows cannot print due to problem with the current printer setup... reinstall the driver"... Which I have three times now. On HP's MyPhotoCenter application, when I try to Fax an image, it tells me "Please install printer". It is installed! On MS Outlook, printing to Fax gives "There was an error when printing started. To check printer setup... go to control panel.." On Adobe Acrobat, printing to Fax gives "A required resource cannot be loaded". The Print window shows the Fax status as Ready, Type is MS shared Fax Driver, Where is "SHRFAX". That definitely does not look right to me, as I recall! On the subject of events logs, the only thing Fax related is info entries related to starting of the Fax service. Like I say, this has worked A-OK since day one, till now, and I remember a MS auto-update a two or three days ago, which may or may not have anything to do with my inability to Fax now. I don't fax on a daily basis. Thanks. -----Original Message----- Haven't seen any reports like it. Which update caused it? List the steps you use to fax and the exact error message you get when you try. What does Event viewer tell you? Is your fax modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... Fax printer device has worked fine up until the last XP Home automatic update was installed. Depending on the application I try to print to the FAX now, I get all sorts of bizarre message, like "resource currently unavailable" or "insufficient memory..." or many other strange CAN'T DO type messages. I deleted the fax device, then let XP add it back in, and rebooted. Same problems persist. Device manager (before and after the remove/add) shows device enabled and working properly. Diagnostics get right results when modem is queried. I CAN print to my HP DJ 5550 and to Adobe Acrobat writer with no problems. What I have noticed is in SOME applications, the FAX device now shows up as "FAX on SHRFAX", which does not look right at all. The device cannot be shared, and is not shared according to device manager properties for the fax device. Anybody else out there having similar problems? . . . |
#8
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Fax device doesn't work since last automatic XP Update
No, the Fax Driver should be listed as "Microsoft Shared Fax Driver" as the
Model. That's normal. Explain point 5. When you go to Fax Console Tools Fax Printer Status, what do you see? We won't be able to troubleshoot much if you don't know what changes caused this problem. What were these updates? Might one of them have been a driver update for your modem? Is your modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] wrote in message ... OK, new day, try more things. 1. Clear all three event logs. 2. Deleted Fax device and modem card. 3. Added modem card and Fax device. 4. Right click on Fax device, Properties, General tab shows Model: MicroSoft Shared Fax Driver (SHARED????) 5. Right click on Fax device, System Information tab shows only HP DJ 5550 and Acrobat Distiller, NOT the Fax device. 6. Try to print to Fax from Excel. Get error window: "Your file could not be printed due to an error on Fax on Ne02. ... try reinstalling driver, etc.". This SOUNDS like it thinks the Fax device is somehow networked! 7. Event logs show Fax service started along with other automatic services, as it should. No errors or warnings at OS level. Maybe this helps. Thanks, Stan Smith -----Original Message----- Not a known issue. Provide as many steps to repro as accurately as possible and I'll send it on. -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... Fax service showed Status (empty), Startup Type Automatic and Local Service logon. I cleared all three system logs. I started the Fax service manually through the services window, tried to print to the Fax device and this time got no appl. errors, no error event log entries, as well as *nothing* happening where I would normally expect to see the send fax dialogue pop up. I then stopped the Fax service manually, tried to print again to the Fax device and got the same screwy error messages about the Fax device. NO error or warning entries in the event logs. The only things showing up in the event logs are my manual starts and stops of the Fax service, and resulting ack's that the OS did what I asked and started and stopped the Fax service. This is really bizarre!! -----Original Message----- What is the startup type for the Fax Service? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... This is a 1.5 year old HP Pavilion, with all original hardware, including Lucent modem card. Worked beautifully till now, with NO hardware/software changes on my part in the last year. This is sort of a casual use (email, surfing) PC. I deleted the local Fax printer (again) and added it back. All properties look A-OK, like original. Modem is responding to query commands. On MS Office products, when try to print to Fax, get an error "Windows cannot print due to problem with the current printer setup... reinstall the driver"... Which I have three times now. On HP's MyPhotoCenter application, when I try to Fax an image, it tells me "Please install printer". It is installed! On MS Outlook, printing to Fax gives "There was an error when printing started. To check printer setup... go to control panel.." On Adobe Acrobat, printing to Fax gives "A required resource cannot be loaded". The Print window shows the Fax status as Ready, Type is MS shared Fax Driver, Where is "SHRFAX". That definitely does not look right to me, as I recall! On the subject of events logs, the only thing Fax related is info entries related to starting of the Fax service. Like I say, this has worked A-OK since day one, till now, and I remember a MS auto-update a two or three days ago, which may or may not have anything to do with my inability to Fax now. I don't fax on a daily basis. Thanks. -----Original Message----- Haven't seen any reports like it. Which update caused it? List the steps you use to fax and the exact error message you get when you try. What does Event viewer tell you? Is your fax modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... Fax printer device has worked fine up until the last XP Home automatic update was installed. Depending on the application I try to print to the FAX now, I get all sorts of bizarre message, like "resource currently unavailable" or "insufficient memory..." or many other strange CAN'T DO type messages. I deleted the fax device, then let XP add it back in, and rebooted. Same problems persist. Device manager (before and after the remove/add) shows device enabled and working properly. Diagnostics get right results when modem is queried. I CAN print to my HP DJ 5550 and to Adobe Acrobat writer with no problems. What I have noticed is in SOME applications, the FAX device now shows up as "FAX on SHRFAX", which does not look right at all. The device cannot be shared, and is not shared according to device manager properties for the fax device. Anybody else out there having similar problems? . . . |
#9
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Fax device doesn't work since last automatic XP Update
Thanks for the help!
The Fax status show Local Online. If you right click on any of the three printers (HP DJ550, Acrobat Distiller or Fax) in the show printers Control Panel screen, it pulls up a System Info. multi- tab window. For the Printers tab, there is a pull-down to select printer. The ONLY printers shown are the HP DJ5550 and Acrobat Distiller. It's like the Fax is there, but not there, depending on what you use to look at it. The ONLY updates to XP Home OS have been automatically sent to me by MS and installed as/when recommended. I have not updated nor added any other applications on the PC. I have not changed any hardware in any way. The PCI modem card came in the PC and has worked A-OK on XP Home since Day 1 and never been touched. I can delete and add it all day long in the control panel. It's a Lucent Technologies internal and uses a MS certified driver. I use the modem ONLY for Faxes as I have a cable modem supplying the internet to me. Thanks -----Original Message----- No, the Fax Driver should be listed as "Microsoft Shared Fax Driver" as the Model. That's normal. Explain point 5. When you go to Fax Console Tools Fax Printer Status, what do you see? We won't be able to troubleshoot much if you don't know what changes caused this problem. What were these updates? Might one of them have been a driver update for your modem? Is your modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] wrote in message ... OK, new day, try more things. 1. Clear all three event logs. 2. Deleted Fax device and modem card. 3. Added modem card and Fax device. 4. Right click on Fax device, Properties, General tab shows Model: MicroSoft Shared Fax Driver (SHARED????) 5. Right click on Fax device, System Information tab shows only HP DJ 5550 and Acrobat Distiller, NOT the Fax device. 6. Try to print to Fax from Excel. Get error window: "Your file could not be printed due to an error on Fax on Ne02. ... try reinstalling driver, etc.". This SOUNDS like it thinks the Fax device is somehow networked! 7. Event logs show Fax service started along with other automatic services, as it should. No errors or warnings at OS level. Maybe this helps. Thanks, Stan Smith -----Original Message----- Not a known issue. Provide as many steps to repro as accurately as possible and I'll send it on. -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... Fax service showed Status (empty), Startup Type Automatic and Local Service logon. I cleared all three system logs. I started the Fax service manually through the services window, tried to print to the Fax device and this time got no appl. errors, no error event log entries, as well as *nothing* happening where I would normally expect to see the send fax dialogue pop up. I then stopped the Fax service manually, tried to again to the Fax device and got the same screwy error messages about the Fax device. NO error or warning entries in the event logs. The only things showing up in the event logs are my manual starts and stops of the Fax service, and resulting ack's that the OS did what I asked and started and stopped the Fax service. This is really bizarre!! -----Original Message----- What is the startup type for the Fax Service? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... This is a 1.5 year old HP Pavilion, with all original hardware, including Lucent modem card. Worked beautifully till now, with NO hardware/software changes on my part in the last year. This is sort of a casual use (email, surfing) PC. I deleted the local Fax printer (again) and added it back. All properties look A-OK, like original. Modem is responding to query commands. On MS Office products, when try to print to Fax, get an error "Windows cannot print due to problem with the current printer setup... reinstall the driver"... Which I have three times now. On HP's MyPhotoCenter application, when I try to Fax an image, it tells me "Please install printer". It is installed! On MS Outlook, printing to Fax gives "There was an error when printing started. To check printer setup... go to control panel.." On Adobe Acrobat, printing to Fax gives "A required resource cannot be loaded". The Print window shows the Fax status as Ready, Type is MS shared Fax Driver, Where is "SHRFAX". That definitely does not look right to me, as I recall! On the subject of events logs, the only thing Fax related is info entries related to starting of the Fax service. Like I say, this has worked A-OK since day one, till now, and I remember a MS auto-update a two or three days ago, which may or may not have anything to do with my inability to Fax now. I don't fax on a daily basis. Thanks. -----Original Message----- Haven't seen any reports like it. Which update caused it? List the steps you use to fax and the exact error message you get when you try. What does Event viewer tell you? Is your fax modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... Fax printer device has worked fine up until the last XP Home automatic update was installed. Depending on the application I try to print to the FAX now, I get all sorts of bizarre message, like "resource currently unavailable" or "insufficient memory..." or many other strange CAN'T DO type messages. I deleted the fax device, then let XP add it back in, and rebooted. Same problems persist. Device manager (before and after the remove/add) shows device enabled and working properly. Diagnostics get right results when modem is queried. I CAN print to my HP DJ 5550 and to Adobe Acrobat writer with no problems. What I have noticed is in SOME applications, the FAX device now shows up as "FAX on SHRFAX", which does not look right at all. The device cannot be shared, and is not shared according to device manager properties for the fax device. Anybody else out there having similar problems? . . . . |
#10
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Fax device doesn't work since last automatic XP Update
Please check to see if your modem is on the Windows XP HCL list.
See if there are newer drivers available for it. -- Russ Valentine [MVP-Outlook] wrote in message ... Thanks for the help! The Fax status show Local Online. If you right click on any of the three printers (HP DJ550, Acrobat Distiller or Fax) in the show printers Control Panel screen, it pulls up a System Info. multi- tab window. For the Printers tab, there is a pull-down to select printer. The ONLY printers shown are the HP DJ5550 and Acrobat Distiller. It's like the Fax is there, but not there, depending on what you use to look at it. The ONLY updates to XP Home OS have been automatically sent to me by MS and installed as/when recommended. I have not updated nor added any other applications on the PC. I have not changed any hardware in any way. The PCI modem card came in the PC and has worked A-OK on XP Home since Day 1 and never been touched. I can delete and add it all day long in the control panel. It's a Lucent Technologies internal and uses a MS certified driver. I use the modem ONLY for Faxes as I have a cable modem supplying the internet to me. Thanks -----Original Message----- No, the Fax Driver should be listed as "Microsoft Shared Fax Driver" as the Model. That's normal. Explain point 5. When you go to Fax Console Tools Fax Printer Status, what do you see? We won't be able to troubleshoot much if you don't know what changes caused this problem. What were these updates? Might one of them have been a driver update for your modem? Is your modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] wrote in message ... OK, new day, try more things. 1. Clear all three event logs. 2. Deleted Fax device and modem card. 3. Added modem card and Fax device. 4. Right click on Fax device, Properties, General tab shows Model: MicroSoft Shared Fax Driver (SHARED????) 5. Right click on Fax device, System Information tab shows only HP DJ 5550 and Acrobat Distiller, NOT the Fax device. 6. Try to print to Fax from Excel. Get error window: "Your file could not be printed due to an error on Fax on Ne02. ... try reinstalling driver, etc.". This SOUNDS like it thinks the Fax device is somehow networked! 7. Event logs show Fax service started along with other automatic services, as it should. No errors or warnings at OS level. Maybe this helps. Thanks, Stan Smith -----Original Message----- Not a known issue. Provide as many steps to repro as accurately as possible and I'll send it on. -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... Fax service showed Status (empty), Startup Type Automatic and Local Service logon. I cleared all three system logs. I started the Fax service manually through the services window, tried to print to the Fax device and this time got no appl. errors, no error event log entries, as well as *nothing* happening where I would normally expect to see the send fax dialogue pop up. I then stopped the Fax service manually, tried to again to the Fax device and got the same screwy error messages about the Fax device. NO error or warning entries in the event logs. The only things showing up in the event logs are my manual starts and stops of the Fax service, and resulting ack's that the OS did what I asked and started and stopped the Fax service. This is really bizarre!! -----Original Message----- What is the startup type for the Fax Service? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... This is a 1.5 year old HP Pavilion, with all original hardware, including Lucent modem card. Worked beautifully till now, with NO hardware/software changes on my part in the last year. This is sort of a casual use (email, surfing) PC. I deleted the local Fax printer (again) and added it back. All properties look A-OK, like original. Modem is responding to query commands. On MS Office products, when try to print to Fax, get an error "Windows cannot print due to problem with the current printer setup... reinstall the driver"... Which I have three times now. On HP's MyPhotoCenter application, when I try to Fax an image, it tells me "Please install printer". It is installed! On MS Outlook, printing to Fax gives "There was an error when printing started. To check printer setup... go to control panel.." On Adobe Acrobat, printing to Fax gives "A required resource cannot be loaded". The Print window shows the Fax status as Ready, Type is MS shared Fax Driver, Where is "SHRFAX". That definitely does not look right to me, as I recall! On the subject of events logs, the only thing Fax related is info entries related to starting of the Fax service. Like I say, this has worked A-OK since day one, till now, and I remember a MS auto-update a two or three days ago, which may or may not have anything to do with my inability to Fax now. I don't fax on a daily basis. Thanks. -----Original Message----- Haven't seen any reports like it. Which update caused it? List the steps you use to fax and the exact error message you get when you try. What does Event viewer tell you? Is your fax modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... Fax printer device has worked fine up until the last XP Home automatic update was installed. Depending on the application I try to print to the FAX now, I get all sorts of bizarre message, like "resource currently unavailable" or "insufficient memory..." or many other strange CAN'T DO type messages. I deleted the fax device, then let XP add it back in, and rebooted. Same problems persist. Device manager (before and after the remove/add) shows device enabled and working properly. Diagnostics get right results when modem is queried. I CAN print to my HP DJ 5550 and to Adobe Acrobat writer with no problems. What I have noticed is in SOME applications, the FAX device now shows up as "FAX on SHRFAX", which does not look right at all. The device cannot be shared, and is not shared according to device manager properties for the fax device. Anybody else out there having similar problems? . . . . |
#11
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Fax device doesn't work since last automatic XP Update
Haven't seen any reports like it.
Which update caused it? List the steps you use to fax and the exact error message you get when you try. What does Event viewer tell you? Is your fax modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... Fax printer device has worked fine up until the last XP Home automatic update was installed. Depending on the application I try to print to the FAX now, I get all sorts of bizarre message, like "resource currently unavailable" or "insufficient memory..." or many other strange CAN'T DO type messages. I deleted the fax device, then let XP add it back in, and rebooted. Same problems persist. Device manager (before and after the remove/add) shows device enabled and working properly. Diagnostics get right results when modem is queried. I CAN print to my HP DJ 5550 and to Adobe Acrobat writer with no problems. What I have noticed is in SOME applications, the FAX device now shows up as "FAX on SHRFAX", which does not look right at all. The device cannot be shared, and is not shared according to device manager properties for the fax device. Anybody else out there having similar problems? |
#12
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Fax device doesn't work since last automatic XP Update
Haven't seen any reports like it.
Which update caused it? List the steps you use to fax and the exact error message you get when you try. What does Event viewer tell you? Is your fax modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... Fax printer device has worked fine up until the last XP Home automatic update was installed. Depending on the application I try to print to the FAX now, I get all sorts of bizarre message, like "resource currently unavailable" or "insufficient memory..." or many other strange CAN'T DO type messages. I deleted the fax device, then let XP add it back in, and rebooted. Same problems persist. Device manager (before and after the remove/add) shows device enabled and working properly. Diagnostics get right results when modem is queried. I CAN print to my HP DJ 5550 and to Adobe Acrobat writer with no problems. What I have noticed is in SOME applications, the FAX device now shows up as "FAX on SHRFAX", which does not look right at all. The device cannot be shared, and is not shared according to device manager properties for the fax device. Anybody else out there having similar problems? |
#13
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Fax device doesn't work since last automatic XP Update
Haven't seen any reports like it.
Which update caused it? List the steps you use to fax and the exact error message you get when you try. What does Event viewer tell you? Is your fax modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... Fax printer device has worked fine up until the last XP Home automatic update was installed. Depending on the application I try to print to the FAX now, I get all sorts of bizarre message, like "resource currently unavailable" or "insufficient memory..." or many other strange CAN'T DO type messages. I deleted the fax device, then let XP add it back in, and rebooted. Same problems persist. Device manager (before and after the remove/add) shows device enabled and working properly. Diagnostics get right results when modem is queried. I CAN print to my HP DJ 5550 and to Adobe Acrobat writer with no problems. What I have noticed is in SOME applications, the FAX device now shows up as "FAX on SHRFAX", which does not look right at all. The device cannot be shared, and is not shared according to device manager properties for the fax device. Anybody else out there having similar problems? |
#14
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Fax device doesn't work since last automatic XP Update
Haven't seen any reports like it.
Which update caused it? List the steps you use to fax and the exact error message you get when you try. What does Event viewer tell you? Is your fax modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... Fax printer device has worked fine up until the last XP Home automatic update was installed. Depending on the application I try to print to the FAX now, I get all sorts of bizarre message, like "resource currently unavailable" or "insufficient memory..." or many other strange CAN'T DO type messages. I deleted the fax device, then let XP add it back in, and rebooted. Same problems persist. Device manager (before and after the remove/add) shows device enabled and working properly. Diagnostics get right results when modem is queried. I CAN print to my HP DJ 5550 and to Adobe Acrobat writer with no problems. What I have noticed is in SOME applications, the FAX device now shows up as "FAX on SHRFAX", which does not look right at all. The device cannot be shared, and is not shared according to device manager properties for the fax device. Anybody else out there having similar problems? |
#15
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Fax device doesn't work since last automatic XP Update
Haven't seen any reports like it.
Which update caused it? List the steps you use to fax and the exact error message you get when you try. What does Event viewer tell you? Is your fax modem on the Windows XP HCL list? -- Russ Valentine [MVP-Outlook] "Stan" wrote in message ... Fax printer device has worked fine up until the last XP Home automatic update was installed. Depending on the application I try to print to the FAX now, I get all sorts of bizarre message, like "resource currently unavailable" or "insufficient memory..." or many other strange CAN'T DO type messages. I deleted the fax device, then let XP add it back in, and rebooted. Same problems persist. Device manager (before and after the remove/add) shows device enabled and working properly. Diagnostics get right results when modem is queried. I CAN print to my HP DJ 5550 and to Adobe Acrobat writer with no problems. What I have noticed is in SOME applications, the FAX device now shows up as "FAX on SHRFAX", which does not look right at all. The device cannot be shared, and is not shared according to device manager properties for the fax device. Anybody else out there having similar problems? |
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