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Windows 8.1 Pro - troubleshooting email
I've recently installed Windows 8.1 Pro (64-bit) edition and am
adjusting to it. There have been some good and some not so good experiences. Contrary to expectations, I was able to install Microsoft Office 2003 directly on Windows 8.1; with one exception, it seems to be working. I originally thought I would have to install it in the WinXP VM I created using Hyper-V. I haven't installed all my old software, so that's too early yet to say how it's going to go. I'm still getting used to working with the display, but I can adjust to it over time. The big problem I'm troubleshooting at present relates to Office 2003 Outlook and wondered if anyone else has had the same problem and how they fixed it. Office Outlook opens without any problem that I can see. I choose the POP connection to get and receive email. After I enter my account info, not just the immediate screen but also underneath the "more" button (ports, etc.), the "test message" tool reports successfully starting and completing the connection to my email accounts, but Office Outlook fails to actually send the test email. I have confirmed that my settings match the ones on my WinXP. The error message reports that communications were unexpectedly terminated. I'm not sure what that's about - I've seen that sometimes using my WinXP but I still can send and receive email in WinXP. After working with this a bit, I drilled down to the Windows 8.1 app to allow communicating through the firewall and specifically set Outlook to have permission to communicate. I did not see any change in my problem. In short, I connect to my email account but email messages are neither sent nor received. What am I missing? Is this a quirk between WinXP and Windows 8.1 Pro? Is there some network or firewall setting I need to change, enable or disable? Thanks, John |
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Windows 8.1 Pro - troubleshooting email
Yes wrote:
-- snipped -- In short, I connect to my email account but email messages are neither sent nor received. -- snipped -- I discovered the problem. Microsoft OUtlook was resetting the SSL port to its default value after I selected use SSL. I had forgotten about this quirk in its behavior. John |
#3
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Windows 8.1 Pro - troubleshooting email
Yes wrote:
Yes wrote: -- snipped -- In short, I connect to my email account but email messages are neither sent nor received. -- snipped -- I discovered the problem. Microsoft OUtlook was resetting the SSL port to its default value after I selected use SSL. I had forgotten about this quirk in its behavior. John Yes, it's important to verify the necessary incoming and outgoing ports after selecting SSL. The same applies to other email clients not just Outlook (03,07,10,13). -- ...winston msft mvp consumer apps |
#4
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Windows 8.1 Pro - troubleshooting email
....winston wrote:
Yes wrote: Yes wrote: -- snipped -- In short, I connect to my email account but email messages are neither sent nor received. -- snipped -- I discovered the problem. Microsoft OUtlook was resetting the SSL port to its default value after I selected use SSL. I had forgotten about this quirk in its behavior. John Yes, it's important to verify the necessary incoming and outgoing ports after selecting SSL. The same applies to other email clients not just Outlook (03,07,10,13). you misunderstand. The program itself was not accepting the changes. It had to be done in a specific order. It was not a matter of entering the wrong port number. Changing the port to the right one and selecting the box undid the change. Counterintuitively, I had to select the box and THEN change the port number. Well, I got it straight regardless whether my description of the sequence is or is not the right one (I'm working from memory here and am just happy to have fixed my problem). John |
#5
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Windows 8.1 Pro - troubleshooting email
Yes wrote:
...winston wrote: Yes wrote: Yes wrote: -- snipped -- In short, I connect to my email account but email messages are neither sent nor received. -- snipped -- I discovered the problem. Microsoft OUtlook was resetting the SSL port to its default value after I selected use SSL. I had forgotten about this quirk in its behavior. John Yes, it's important to verify the necessary incoming and outgoing ports after selecting SSL. The same applies to other email clients not just Outlook (03,07,10,13). you misunderstand. The program itself was not accepting the changes. It had to be done in a specific order. It was not a matter of entering the wrong port number. Changing the port to the right one and selecting the box undid the change. Counterintuitively, I had to select the box and THEN change the port number. Well, I got it straight regardless whether my description of the sequence is or is not the right one (I'm working from memory here and am just happy to have fixed my problem). John No, I didn't. For most email programs the correct sequence is to select SSL/TLS/Auto then set the port if not automatically selected, verify settings on the tab then Apply/OK. -- ...winston msft mvp consumer apps |
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