OT ATT Modem Questions

Real question for you at the end of my rant.

Spent three hours on the phone with ATT Tech Support (NOT !)
Three agents could not answer one of my questions !
That included the final supervisor agent !
Very sad.

My internet PC via Cat5 to the Modem is 50 mBits/sec.
My internet PC via WiFi to the modem is 30 mBits.sec.
It is a crappy ATT modem ! And cause my to have to run some PCs on both
Cat5 and WiFi to get things done without jerky sputtering results.
I am close to killing the ATT WiFi portion of the modem and use a
quality WiFi unit via Cat5 to the ATT Modem to get the WiFi speed I
deserve. The ATT WiFi is half the speed of other WiFi routers that I have.

Problem.
Home LAN connecting PCs via CAT5 and/or WiFi.
NAS on Cat5.
PCs had trouble talking to each other.
I went to main PC and found that it could only partially connect to the
Internet.
I could get to
Google Search
Google News
Pale Moon download site.

But I could not get to
SpeedTest
and many other sites.
I could not download PaleMoon installer.

So I called ATT Tech support.

I wanted to know how to cause my external IP address to change since as
a last resort I thought that maybe that would fix the problem

All the supervisor knew was that resetting the ATT Mode would do it.
But resetting the ATT Modem would reset the SSID and password back to
factory defaults and that would cause me to have to go to each PC and
fix them up.

I finally got her to tell me how to get into the modem to make the
changes back to what my whole network was expecting.

There was a lot more discussion that was way off subject by these techs.
They simply had not been trained properly and were trying to give me
information unrelated to the problems.

The ATT modem had its power cycled many times upon their request.
My PC was booted many times at their request (takes about two minutes to
restart fully).
The ATT Modem was reset (push the dreaded red button) once and took way
too long to come back up ... about 15 minutes.

Anyway, my question to you is ... without resetting the modem how can I
get the external IP address to change. It is a dynamic IP so it can
change. It did change over the course of three hour by four or five
times, all different IP addresses. I wrote the new IP down each time
just in case.

Sometime ago I think I read that powering off the ATT Modem for some
length of time would cause the ATT servers to reallocate the current IP
Address and when I hooked up again the ATT server would go to the pool
of available IP address and assigned me one.

If that it the case, then how long do I need to have the ATT Modem off ?
If not what else to do ?

On 2/9/2017 5:38 PM, ATTUser wrote:
Real question for you at the end of my rant.

Spent three hours on the phone with ATT Tech Support (NOT !)
Three agents could not answer one of my questions !
That included the final supervisor agent !
Very sad.

My internet PC via Cat5 to the Modem is 50 mBits/sec.
My internet PC via WiFi to the modem is 30 mBits.sec.
It is a crappy ATT modem ! And cause my to have to run some PCs on both
Cat5 and WiFi to get things done without jerky sputtering results.
I am close to killing the ATT WiFi portion of the modem and use a
quality WiFi unit via Cat5 to the ATT Modem to get the WiFi speed I
deserve. The ATT WiFi is half the speed of other WiFi routers that I have.

Problem.
Home LAN connecting PCs via CAT5 and/or WiFi.
NAS on Cat5.
PCs had trouble talking to each other.
I went to main PC and found that it could only partially connect to the
Internet.
I could get to
Google Search
Google News
Pale Moon download site.

But I could not get to
SpeedTest
and many other sites.
I could not download PaleMoon installer.

So I called ATT Tech support.

I wanted to know how to cause my external IP address to change since as
a last resort I thought that maybe that would fix the problem

All the supervisor knew was that resetting the ATT Mode would do it.
But resetting the ATT Modem would reset the SSID and password back to
factory defaults and that would cause me to have to go to each PC and
fix them up.

I finally got her to tell me how to get into the modem to make the
changes back to what my whole network was expecting.

There was a lot more discussion that was way off subject by these techs.
They simply had not been trained properly and were trying to give me
information unrelated to the problems.

The ATT modem had its power cycled many times upon their request.
My PC was booted many times at their request (takes about two minutes to
restart fully).
The ATT Modem was reset (push the dreaded red button) once and took way
too long to come back up ... about 15 minutes.

Anyway, my question to you is ... without resetting the modem how can I
get the external IP address to change. It is a dynamic IP so it can
change. It did change over the course of three hour by four or five
times, all different IP addresses. I wrote the new IP down each time
just in case.

Sometime ago I think I read that powering off the ATT Modem for some
length of time would cause the ATT servers to reallocate the current IP
Address and when I hooked up again the ATT server would go to the pool
of available IP address and assigned me one.

If that it the case, then how long do I need to have the ATT Modem off ?
If not what else to do ?

On many carriers, changing the WAN MAC address of the router, provided
it allows the change and is plugged directly into the modem, can trigger
a change of IP address. Some have to power cycle the modem and router,
leaving the router off say a couple of minutes longer than the modem for
it to see the change.

As for your real problem, being able to get to some sites but not
others is usually an indication of a DNS problem. Especially if the
problem is static, meaning the same test results each time, not just
random failures, as in a crappy circuit. Try going into one of your
affected PC's and change just that PC's DNS address to 8.8.8.8 and
8.8.4.4 (Googles primary and secondary DNS servers) and see if that
allows that PC to go to all the sites you are testing with.

If it does then I would put the PC back to DHCP for the DNS address and
change the DNS settings in your router so all your devices have access
to the different DNS servers.

There are a wide range of free DNS servers out there which you can find
with a simple search of the internet. What I usually do is put the
alternate DNS servers in position 1 and 2 of the router and keep my
ISP's primary DNS server as the 3rd choice.

On 02/09/2017 05:38 PM, ATTUser wrote:
Real question for you at the end of my rant.

Spent three hours on the phone with ATT Tech Support (NOT !)
Three agents could not answer one of my questions !
That included the final supervisor agent !
Very sad.

My internet PC via Cat5 to the Modem is 50 mBits/sec.
My internet PC via WiFi to the modem is 30 mBits.sec.
It is a crappy ATT modem ! And cause my to have to run some PCs on both
Cat5 and WiFi to get things done without jerky sputtering results.
I am close to killing the ATT WiFi portion of the modem and use a
quality WiFi unit via Cat5 to the ATT Modem to get the WiFi speed I
deserve. The ATT WiFi is half the speed of other WiFi routers that I have.

Problem.
Home LAN connecting PCs via CAT5 and/or WiFi.
NAS on Cat5.
PCs had trouble talking to each other.
I went to main PC and found that it could only partially connect to the
Internet.
I could get to
Google Search
Google News
Pale Moon download site.

But I could not get to
SpeedTest
and many other sites.
I could not download PaleMoon installer.

So I called ATT Tech support.

I wanted to know how to cause my external IP address to change since as
a last resort I thought that maybe that would fix the problem

All the supervisor knew was that resetting the ATT Mode would do it.
But resetting the ATT Modem would reset the SSID and password back to
factory defaults and that would cause me to have to go to each PC and
fix them up.

I finally got her to tell me how to get into the modem to make the
changes back to what my whole network was expecting.

There was a lot more discussion that was way off subject by these techs.
They simply had not been trained properly and were trying to give me
information unrelated to the problems.

The ATT modem had its power cycled many times upon their request.
My PC was booted many times at their request (takes about two minutes to
restart fully).
The ATT Modem was reset (push the dreaded red button) once and took way
too long to come back up ... about 15 minutes.

Anyway, my question to you is ... without resetting the modem how can I
get the external IP address to change. It is a dynamic IP so it can
change. It did change over the course of three hour by four or five
times, all different IP addresses. I wrote the new IP down each time
just in case.

Sometime ago I think I read that powering off the ATT Modem for some
length of time would cause the ATT servers to reallocate the current IP
Address and when I hooked up again the ATT server would go to the pool
of available IP address and assigned me one.

If that it the case, then how long do I need to have the ATT Modem off ?
If not what else to do ?



I lease my AT&T modem and was thinking that a waste of money until I had
a similar problem. They said mine was outdated and prone to problems and
within 90 minutes of my call, they came out and replaced it. Zero
problems ever since.

On 2/9/2017 9:28 PM, philo wrote:
On 02/09/2017 05:38 PM, ATTUser wrote:
Real question for you at the end of my rant.

Spent three hours on the phone with ATT Tech Support (NOT !)
Three agents could not answer one of my questions !
That included the final supervisor agent !
Very sad.

My internet PC via Cat5 to the Modem is 50 mBits/sec.
My internet PC via WiFi to the modem is 30 mBits.sec.
It is a crappy ATT modem ! And cause my to have to run some PCs on both
Cat5 and WiFi to get things done without jerky sputtering results.
I am close to killing the ATT WiFi portion of the modem and use a
quality WiFi unit via Cat5 to the ATT Modem to get the WiFi speed I
deserve. The ATT WiFi is half the speed of other WiFi routers that I
have.

Problem.
Home LAN connecting PCs via CAT5 and/or WiFi.
NAS on Cat5.
PCs had trouble talking to each other.
I went to main PC and found that it could only partially connect to the
Internet.
I could get to
Google Search
Google News
Pale Moon download site.

But I could not get to
SpeedTest
and many other sites.
I could not download PaleMoon installer.

So I called ATT Tech support.

I wanted to know how to cause my external IP address to change since as
a last resort I thought that maybe that would fix the problem

All the supervisor knew was that resetting the ATT Mode would do it.
But resetting the ATT Modem would reset the SSID and password back to
factory defaults and that would cause me to have to go to each PC and
fix them up.

I finally got her to tell me how to get into the modem to make the
changes back to what my whole network was expecting.

There was a lot more discussion that was way off subject by these techs.
They simply had not been trained properly and were trying to give me
information unrelated to the problems.

The ATT modem had its power cycled many times upon their request.
My PC was booted many times at their request (takes about two minutes to
restart fully).
The ATT Modem was reset (push the dreaded red button) once and took way
too long to come back up ... about 15 minutes.

Anyway, my question to you is ... without resetting the modem how can I
get the external IP address to change. It is a dynamic IP so it can
change. It did change over the course of three hour by four or five
times, all different IP addresses. I wrote the new IP down each time
just in case.

Sometime ago I think I read that powering off the ATT Modem for some
length of time would cause the ATT servers to reallocate the current IP
Address and when I hooked up again the ATT server would go to the pool
of available IP address and assigned me one.

If that it the case, then how long do I need to have the ATT Modem off ?
If not what else to do ?



I lease my AT&T modem and was thinking that a waste of money until I had
a similar problem. They said mine was outdated and prone to problems and
within 90 minutes of my call, they came out and replaced it. Zero
problems ever since.
Look at http://www.techsupportalert.com/cont...dns-server.htm
for program to find best DNS for you.

ATTUser wrote:
Real question for you at the end of my rant.

I never use the incoming modem's wifi and use the second routers wifi
instead.

I could get to
Google Search
Google News
Pale Moon download site.

But I could not get to
SpeedTest
and many other sites.
I could not download PaleMoon installer.

It's possible that the computer(s) have redirect malware or your dns has
been compromised.

Sometime ago I think I read that powering off the ATT Modem for some
length of time would cause the ATT servers to reallocate the current IP
Address and when I hooked up again the ATT server would go to the pool
of available IP address and assigned me one.

If that it the case, then how long do I need to have the ATT Modem off ?
If not what else to do ?

Turn it off until you get a new ip address.
24 hours is usually enough. Depends on how many people on your block.

En el artículo , ATTUser
escribió:

Stop nymshifting your posting From: address, moron.

plonk

--
(\_/)
(='.'=) systemd: the Linux version of Windows 10
(")_(")

On 02/09/2017 06:04 PM, Ken1943 wrote:

[snip]

WiFi will never get the same speed as a direct connection.

My internet is 50Mbps down. I get that on a wired connection (much
better when you can do it). The laptop I had at the time had N150 Wifi
(802.11N with wide channel). It would not get over about 30Mbps. Now I
have N300 (wide channel and MIMO), and it does allow the full 50Mbps.

BTW, there's 802.11AC for even higher speeds. I don't yet have a laptop
with the proper interface.

It can take a very long time to get a new ip address
as you have to wait other people to also request. Also possible that
you will never get a new ip.

When I want a new IP, I normally change the IP of the router. My ISP
will not connect until I reset the modem.

Sounds like you may also have a dns problem.



Ken1943



--
Mark Lloyd
http://notstupid.us/

"To surrender to ignorance and call it God has always been premature,
and it remains premature today." [Isaac Asimov]

On 02/09/2017 08:28 PM, philo wrote:

[snip]

I lease my AT&T modem and was thinking that a waste of money until I had
a similar problem. They said mine was outdated and prone to problems and
within 90 minutes of my call, they came out and replaced it. Zero
problems ever since.

When I was having a problem with my modem, I had to call the ISP. I was
worried about it, but this time I got a nice surprise. I got someone who
knew what "75% packet loss" meant. I needed a new modem.

--
Mark Lloyd
http://notstupid.us/

"To surrender to ignorance and call it God has always been premature,
and it remains premature today." [Isaac Asimov]

In message , Ken1943
writes:
[]
WiFi will never get the same speed as a direct connection.
[]
Will never get the same _top_ speed as a direct connection. However,
when the _incoming_ connection is _far_ less than the speed the wifi
standard (provided _both_ the PC and the router are capable of that),
then using wifi should not make a _noticeable_ difference, IMO, unless
neighbours are using all the available channels and you're fighting for
time.

From memory, so these may well be wrong, the various versions of 802.11
have theoretical top speeds of something like 12, 54, and 150 (and I
think ac goes even faster - though possibly only on the 5G band). I
wouldn't expect to actually achieve these in practice, but (unless it's
a neighbours-occupying-all-the-channels situation, or really operating
at the limits - distance and obstruction wise - of the standard),
getting only 30 where he gets 50 when wired, IMO, _shouldn't_ be the
fault of the wifi, so his assertion that the MoDem is the cause I
wouldn't dismiss. Especially if (as I _think_ he's said) he's used other
MoDems and got better. (If he did say that, he hasn't said why he isn't
still using the other MoDems! Maybe a tied-to-the-one-the-ISP-provides
situation, I don't know.
--
J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf

A biochemist walks into a student bar and says to the barman: "I'd like a pint
of adenosine triphosphate, please." "Certainly," says the barman, "that'll be
ATP." (Quoted in) The Independent, 2013-7-13

On Sat, 11 Feb 2017 13:43:19 +0000, "J. P. Gilliver (John)"
wrote:

In message , Ken1943
writes:
[]
WiFi will never get the same speed as a direct connection.

Ken's statement is false. There are multiple wireless standards and
multiple wired standards. The faster wireless standards blow the slower
wired standards out of the water, so it would have been beneficial to
qualify the statement.

[]
Will never get the same _top_ speed as a direct connection.

See above.

However,
when the _incoming_ connection is _far_ less than the speed the wifi
standard (provided _both_ the PC and the router are capable of that),
then using wifi should not make a _noticeable_ difference, IMO, unless
neighbours are using all the available channels and you're fighting for
time.

I assume you mean 'using all the available bandwidth on the current
channel', since wireless access points (frequently called routers
because they usually do that, too) aren't typically capable of
dynamically switching to other channels on the fly. When set to 'auto
channel selection', they typically make a choice and stick with it for
some period of time and aren't encouraged to make a new selection only
based on congestion. And, of course, wireless clients can't force a
channel change at all. They go where their AP goes.

--

Char Jackson

Char Jackson wrote:
On Sat, 11 Feb 2017 13:43:19 +0000, "J. P. Gilliver (John)"
wrote:

In message , Ken1943
writes:
[]
WiFi will never get the same speed as a direct connection.

Ken's statement is false. There are multiple wireless standards and
multiple wired standards. The faster wireless standards blow the slower
wired standards out of the water, so it would have been beneficial to
qualify the statement.


By way of example, WiGig is 700MB/sec (only in close proximity).

https://en.wikipedia.org/wiki/WiGig

And my GbE wired here, gives me 112MB/sec best case on
file transfers. (125MB/sec minus overheads)

It'll be a while before I can afford 10GbE wired :-)
Fingers crossed.

Paul

En el artículo , J. P. Gilliver
(John) escribió:

wifi should not make a _noticeable_ difference, IMO, unless
neighbours are using all the available channels and you're fighting for
time

^That. Switched, wired ethernet has no contention. Wireless, of
whatever flavour, does, and the level of contention is unique to every
situation.

I could consistently get 300Mbps wireless connections at 2.4GHz and
5GHz, but the momentary dropouts as neighbouring connections came and
went and wireless APs renegotiated links made watching movies streamed
from my NAS very frustrating.

In the end I gave up and ran a cable. It was an awkward and visible run
from one floor of the house to another with no possibility of lifting
floors, drilling holes, etc. so had to be surface run, which was why I
tried wireless first. Powerline adapters worked ok, kinda, sorta, but I
always felt they were a bodge.

--
(\_/)
(='.'=) systemd: the Linux version of Windows 10
(")_(")