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I just got a scam call from Dell Technical Support



 
 
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  #16  
Old December 13th 16, 06:48 PM posted to alt.windows7.general
Frank Baron
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Posts: 7
Default I just got a scam call from Dell Technical Support

On Tue, 13 Dec 2016 09:43:37 -0500, Paul advised:

https://krebsonsecurity.com/2016/02/...ice-tag-scams/

"Goodin said that theory still doesn?t
explain how scammers obtained contact information
and support histories. --- very scary
"


This Indian Dell Technical Support scam caller knew my computer make and
model, and the service tag and my name, and address, and my phone number.

That article is nice in that it says that others had the exact same
problem, where the information isn't really on the computer.

For example, while that zero-day Dell exploit would get the scammers my
make, model, and service tag, it wouldn't give them my phone number nor my
name and my address (all of which was accurate).

I didn't ask them if they have my "service history" so next time they call
(and they will), I will have that ready for them.
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  #17  
Old December 13th 16, 06:48 PM posted to alt.windows7.general
Frank Baron
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Posts: 7
Default I just got a scam call from Dell Technical Support

On Mon, 12 Dec 2016 21:21:29 -0500, Nil advised:

I've had several similar calls claiming to be from Microsoft. This is
the first time I've heard of a fake Dell call, and the fact that they
know your service tag number is disturbing. Are there any public
reports of Dell having their user database hacked?


I googled and found *tons* of these fake Dell service calls on the Dell web
site itself.
http://www.10zenmonkeys.com/2016/01/...s-been-hacked/

Dell knows all about it, and says in 2016 only that they weren't hacked so
most people are saying what Dell isn't saying, which is that it's probably
an "inside job".
Dell customers targeted by phone scams that might be an inside job
https://www.extremetech.com/computin...-an-inside-job

Dell says that they want to know about all these calls and they have a web
site where you can report it to them.

Where to report to Dell the Indian Dell Technical Support Phone Scam:
https://www.dell.com/support/inciden...eportphonescam
  #18  
Old December 13th 16, 06:48 PM posted to alt.windows7.general
Frank Baron
external usenet poster
 
Posts: 7
Default I just got a scam call from Dell Technical Support

On Tue, 13 Dec 2016 01:37:45 -0500, Don McC advised:

Depends upon the state. All parties to the conversation must be warned in
Maryland
as Linda Tripp found out after she recorded Monica Lewinski. But in many other
states any party to the conversation may record it with no warning given.
http://www.dmlp.org/legal-guide/reco...-conversations


I am not a lawyer but I would think that in most states, you're allowed to
record a crime in progress.

Even if not, I'm sure a judge isn't gonna throw the book at you if that's
what you were doing (in that your purpose wasn't privacy invasion nor
malicious acts).

And even more so, the law often takes the worse of two evils when there are
multiple evils going on (as a practical matter). Plus the offended party
would be the scammers themselves, who are almost certainly in India (based
on their obvious accents).

So while Paul is worried for me, I would tell him to worry more that some
little old lady is going to get scammed by these scammers.
  #19  
Old December 13th 16, 07:26 PM posted to alt.windows7.general
Hazuki Nakamura
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Posts: 78
Default I just got a scam call from Dell Technical Support

The New Other Guy said:

Reporting such a call is even MORE of a waste of time than
what was already wasted.

The scammers AREN'T in the US, and can not be tracked,
unless you're ready with the right equipment WHEN they
are on-line.


I have to agree with you in that I *did* call the FTC at 877-382-4357 this
morning and I also filed a complaint at their FTC site.

I told them I had a 50-minute 95Mbyte wav recording if they want it, and
the guy said nobody ever offered them that. He kept repeating (over and
over) to almost all my questions that they take into account the number of
people who complain more than the actual details of the complaint.

So I basically wasted my time offering to give them the recording.
All they seem to care about are the *number* of complaints.

The only information they really need is the telephone number of who
contacted you (e.g., I gave them the 8004252067 number as their dumb form
didn't take dashes or parenthesis) and what they said "This is Dell
Technical Support calling you to tell you that your computer has too many
services running").

That's all they really need, or even want as you don't even have to give
them your name or contact information.

They just seem to care about the *number* of complaints, and that's it.
 




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