Win. XP Prof. features not working

Show the hidden files and folders

Rightclick C:\Windows\Inf\srchasst.inf

Click install.

The required file is in ../I386 folder on the XP CD



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1. It is important to note if you have recently made alterations to your
computer before this problem occurred, or if the Help and Support Center ever
worked correctly. If you have recently made alterations to your computer before
this problem occurred, try to undo the changes you made or uninstall the
hardware or software that could have caused the issue. After you do so, test to
determine if the issue is resolved, and if it is, skip the remaining steps. If
the issue is not resolved, continue to the next step.
2. Remove the .cab files from the Packagestore folder, and then rebuild the
original Help and Support Center:

a. Click Start, click Run, type "cmd" (without the quotation marks), and then
click OK to open a command prompt. Type "net stop helpsvc" (without the
quotation marks), and then press ENTER.

b. Type "cd /d windir\pchealth\helpctr" (without the quotation marks),
where windir is the Windows folder, and then press ENTER.

c. Type "rd packagestore /s /q" (without the quotation marks), and then press
ENTER.

d. Type "cd binaries" (without the quotation marks), and then press ENTER.

e. Type "start /w helpsvc /svchost netsvcs /regserver /install" (without the
quotation marks), and then press ENTER.

f. If any of the following processes are running, stop them:



helpsvc.exe

helphost.exe

helpctr.exe

To stop a process, right-click the taskbar, and then click Task Manager. Click
the Processes tab, click the process you want to stop, and then click End
Process.

g. At the command prompt, type "net start helpsvc" (without the quotation
marks), and then press ENTER.

3. If the Help and Support Center has not been customized by an OEM, skip to
the next step. If the Help and Support Center has been customized by an OEM,
completely refresh the Help and Support Center:

a. Click Start, click Run, type "cmd" (without the quotation marks), and then
click OK to open a command prompt. Type "net stop helpsvc" (without the
quotation marks), and then press ENTER.

b. Type "cd /d windir\pchealth\helpctr" (without the quotation marks), where
windir is the Windows folder, and then press ENTER.

c. Type "rd packagestore /s /q" (without the quotation marks), and then press
ENTER.

d. Type "rd installedskus /s /q" (without the quotation marks), and then
press ENTER.

e. Type "cd binaries" (without the quotation marks), and then press ENTER.

f. Type "start /w helpsvc /svchost netsvcs /regserver /install" (without the
quotation marks), and then press ENTER.

g. Type "start /w helpsvc /register" (without the quotation marks), and then
press ENTER.

h. If any of the following processes are running, stop them:

helpsvc.exe

helphost.exe

helpctr.exe



To stop a process, right-click the taskbar, and then click Task Manager. Click
the Processes tab, click the process you want to stop, and then click End
Process.

i. At the command prompt, type "net start helpsvc" (without the quotation
marks), and then press ENTER.



NOTE: The preceding procedure should not negatively affect an OEM-customized
Help and Support Center. However, it does remove any other .cab files from the
Packstorage folder, such as the Windows XP support tools (which adds their table
of contents into the Help and Support Center).

4. If the preceding steps do not resolve the issue, use the Windows XP CD-ROM
to start your computer, and then run a repair (in-place upgrade) installation.

--
Mark L. Ferguson TabletPC MVP
Email address : Subject: "QZ" + anything
All email without "QZ" in the subject line will be automatically deleted.
marfer's notes for XP http://www.geocities.com/marfer_mvp/xp_notes.htm
..

"Gersh" wrote in message
...
Quite suddenly two features of Win XP stopped functioning.

1. Help and Support--- upon clicking the icon the
hourglass appears for a few secs. and then stops with no
program loaded. If we try to enter Help through a
particular MS program, it loads, but is completely
non-funtional. None of the icons work.

s. Search-- From Start ------Search, the search screen
loads, however the left portion of the screen is all blue,
with no script whatsover. We cannot search for any
particular file or folder.

Please help. Thank you