writing data to CD/DVD troubleshooting

Hi all,

I've got Windows XP Home edition (Compaq Presario 8000) that comes
with RecordNow! software for burning CDs and DVDs. The PC came with
DVD+RW NEC writer and I also added to it my old CD writer. I've got
Windows XP SP2 installed.

The problem:

When I'm trying to use the built-in Windows XP writing software (which
I want to use as it is much simpler and faster to use it to record a
few files I need to than RecordNow!) I can drag new files to the CD,
but when I click Write to Cd link everything that happens is a Windows
sound (same you can hear when you change the volume of your speakers
when using little speaker icon in the bottom right corner). When I try
to delete the temporary files I can hear the same sound (no error
message in both cases). I can delete these files when I right-click
them and choose delete from the pop-up menu. If I don't delete the
files and I close the CD write window and eject the CD, I am informed
that there are files ready to be written on to the CD, and when I put
the CD back in the drive Windows start to write files on to this CD.

Before I was able to write files using built-in Windows XP writing
software on my old CD writer (the DVD writer worked only with
RecordNow! software), now I'm not able to do it at all.

Could you please tell me how I can troubleshoot this problem (it seems
that Description of CD-R and CD-RW recording in Windows XP article has
got some intial info about it, but it still lacking troubleshooting
details).

Any help highly appreciated.

Regards

Jack

Hi Jack,

You can't use the native burning utility and a third party one without
having conflicts. By design, the native burning engine will be disabled if
you are loading in a third party program. This is why you encounter errors
when you try to use it. You would need to disable and/or remove RecordNow!
before you would be able to load and use the native imapi burning service.
As the native service does not write to DVD, this may not be your best
option.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"jack" wrote in message
om...
Hi all,

I've got Windows XP Home edition (Compaq Presario 8000) that comes
with RecordNow! software for burning CDs and DVDs. The PC came with
DVD+RW NEC writer and I also added to it my old CD writer. I've got
Windows XP SP2 installed.

The problem:

When I'm trying to use the built-in Windows XP writing software (which
I want to use as it is much simpler and faster to use it to record a
few files I need to than RecordNow!) I can drag new files to the CD,
but when I click Write to Cd link everything that happens is a Windows
sound (same you can hear when you change the volume of your speakers
when using little speaker icon in the bottom right corner). When I try
to delete the temporary files I can hear the same sound (no error
message in both cases). I can delete these files when I right-click
them and choose delete from the pop-up menu. If I don't delete the
files and I close the CD write window and eject the CD, I am informed
that there are files ready to be written on to the CD, and when I put
the CD back in the drive Windows start to write files on to this CD.

Before I was able to write files using built-in Windows XP writing
software on my old CD writer (the DVD writer worked only with
RecordNow! software), now I'm not able to do it at all.

Could you please tell me how I can troubleshoot this problem (it seems
that Description of CD-R and CD-RW recording in Windows XP article has
got some intial info about it, but it still lacking troubleshooting
details).

Any help highly appreciated.

Regards

Jack

Many thanks for your help Rick. I'd like to add that I did uninstall
RecordNow! but it didn't help (I had to install it again), and another
thing - why was I able to record using native burning engine on my old
CD writer while now I simply can't do it?

Regards,

Jack

"Rick \"Nutcase\" Rogers" wrote in message ...
Hi Jack,

You can't use the native burning utility and a third party one without
having conflicts. By design, the native burning engine will be disabled if
you are loading in a third party program. This is why you encounter errors
when you try to use it. You would need to disable and/or remove RecordNow!
before you would be able to load and use the native imapi burning service.
As the native service does not write to DVD, this may not be your best
option.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"jack" wrote in message
om...
Hi all,

I've got Windows XP Home edition (Compaq Presario 8000) that comes
with RecordNow! software for burning CDs and DVDs. The PC came with
DVD+RW NEC writer and I also added to it my old CD writer. I've got
Windows XP SP2 installed.

The problem:

When I'm trying to use the built-in Windows XP writing software (which
I want to use as it is much simpler and faster to use it to record a
few files I need to than RecordNow!) I can drag new files to the CD,
but when I click Write to Cd link everything that happens is a Windows
sound (same you can hear when you change the volume of your speakers
when using little speaker icon in the bottom right corner). When I try
to delete the temporary files I can hear the same sound (no error
message in both cases). I can delete these files when I right-click
them and choose delete from the pop-up menu. If I don't delete the
files and I close the CD write window and eject the CD, I am informed
that there are files ready to be written on to the CD, and when I put
the CD back in the drive Windows start to write files on to this CD.

Before I was able to write files using built-in Windows XP writing
software on my old CD writer (the DVD writer worked only with
RecordNow! software), now I'm not able to do it at all.

Could you please tell me how I can troubleshoot this problem (it seems
that Description of CD-R and CD-RW recording in Windows XP article has
got some intial info about it, but it still lacking troubleshooting
details).

Any help highly appreciated.

Regards

Jack

Hi Jack,

No reason you can't use the native burning engine on the CD burner, provided
the imapi burning service is running. Like I said though, it causes
conflicts when it and a third party program are run simultaneously.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"jack" wrote in message
om...
Many thanks for your help Rick. I'd like to add that I did uninstall
RecordNow! but it didn't help (I had to install it again), and another
thing - why was I able to record using native burning engine on my old
CD writer while now I simply can't do it?

Regards,

Jack

"Rick \"Nutcase\" Rogers" wrote in message
...
Hi Jack,

You can't use the native burning utility and a third party one without
having conflicts. By design, the native burning engine will be disabled
if
you are loading in a third party program. This is why you encounter
errors
when you try to use it. You would need to disable and/or remove
RecordNow!
before you would be able to load and use the native imapi burning
service.
As the native service does not write to DVD, this may not be your best
option.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"jack" wrote in message
om...
Hi all,

I've got Windows XP Home edition (Compaq Presario 8000) that comes
with RecordNow! software for burning CDs and DVDs. The PC came with
DVD+RW NEC writer and I also added to it my old CD writer. I've got
Windows XP SP2 installed.

The problem:

When I'm trying to use the built-in Windows XP writing software (which
I want to use as it is much simpler and faster to use it to record a
few files I need to than RecordNow!) I can drag new files to the CD,
but when I click Write to Cd link everything that happens is a Windows
sound (same you can hear when you change the volume of your speakers
when using little speaker icon in the bottom right corner). When I try
to delete the temporary files I can hear the same sound (no error
message in both cases). I can delete these files when I right-click
them and choose delete from the pop-up menu. If I don't delete the
files and I close the CD write window and eject the CD, I am informed
that there are files ready to be written on to the CD, and when I put
the CD back in the drive Windows start to write files on to this CD.

Before I was able to write files using built-in Windows XP writing
software on my old CD writer (the DVD writer worked only with
RecordNow! software), now I'm not able to do it at all.

Could you please tell me how I can troubleshoot this problem (it seems
that Description of CD-R and CD-RW recording in Windows XP article has
got some intial info about it, but it still lacking troubleshooting
details).

Any help highly appreciated.

Regards

Jack

Hi Rick,

Once again many thanks for your help - I really appreciate it.

Regards,

Jay

"Rick \"Nutcase\" Rogers" wrote in message ...
Hi Jack,

No reason you can't use the native burning engine on the CD burner, provided
the imapi burning service is running. Like I said though, it causes
conflicts when it and a third party program are run simultaneously.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"jack" wrote in message
om...
Many thanks for your help Rick. I'd like to add that I did uninstall
RecordNow! but it didn't help (I had to install it again), and another
thing - why was I able to record using native burning engine on my old
CD writer while now I simply can't do it?

Regards,

Jack

"Rick \"Nutcase\" Rogers" wrote in message
...
Hi Jack,

You can't use the native burning utility and a third party one without
having conflicts. By design, the native burning engine will be disabled
if
you are loading in a third party program. This is why you encounter
errors
when you try to use it. You would need to disable and/or remove
RecordNow!
before you would be able to load and use the native imapi burning
service.
As the native service does not write to DVD, this may not be your best
option.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"jack" wrote in message
om...
Hi all,

I've got Windows XP Home edition (Compaq Presario 8000) that comes
with RecordNow! software for burning CDs and DVDs. The PC came with
DVD+RW NEC writer and I also added to it my old CD writer. I've got
Windows XP SP2 installed.

The problem:

When I'm trying to use the built-in Windows XP writing software (which
I want to use as it is much simpler and faster to use it to record a
few files I need to than RecordNow!) I can drag new files to the CD,
but when I click Write to Cd link everything that happens is a Windows
sound (same you can hear when you change the volume of your speakers
when using little speaker icon in the bottom right corner). When I try
to delete the temporary files I can hear the same sound (no error
message in both cases). I can delete these files when I right-click
them and choose delete from the pop-up menu. If I don't delete the
files and I close the CD write window and eject the CD, I am informed
that there are files ready to be written on to the CD, and when I put
the CD back in the drive Windows start to write files on to this CD.

Before I was able to write files using built-in Windows XP writing
software on my old CD writer (the DVD writer worked only with
RecordNow! software), now I'm not able to do it at all.

Could you please tell me how I can troubleshoot this problem (it seems
that Description of CD-R and CD-RW recording in Windows XP article has
got some intial info about it, but it still lacking troubleshooting
details).

Any help highly appreciated.

Regards

Jack

If you have installed SP2, it may the cause of all of your woes in being able
to use the native cd write application. Here is what Microsoft has to say
about SP2 and CDR/W drives:

SYMPTOMS
Your CD-RW drive is not recognized as a rewritable drive by some software
programs in Microsoft Windows XP Service Pack 2 (SP2) or in Windows XP Tablet
PC Edition 2005.

Note Your CD-RW drive may function correctly in the software program as a
CD-R or as a CD-ROM drive.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended
to correct the problem that is described in this article. Only apply it to
systems that are experiencing this specific problem. This hotfix may receive
additional testing. Therefore, if you are not severely affected by this
problem, we recommend that you wait for the next Windows XP service pack that
contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will apply
to additional support questions and issues that do not qualify for the
specific update in question.

"jack" wrote:

Hi Rick,

Once again many thanks for your help - I really appreciate it.

Regards,

Jay

"Rick \"Nutcase\" Rogers" wrote in message ...
Hi Jack,

No reason you can't use the native burning engine on the CD burner, provided
the imapi burning service is running. Like I said though, it causes
conflicts when it and a third party program are run simultaneously.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"jack" wrote in message
om...
Many thanks for your help Rick. I'd like to add that I did uninstall
RecordNow! but it didn't help (I had to install it again), and another
thing - why was I able to record using native burning engine on my old
CD writer while now I simply can't do it?

Regards,

Jack

"Rick \"Nutcase\" Rogers" wrote in message
...
Hi Jack,

You can't use the native burning utility and a third party one without
having conflicts. By design, the native burning engine will be disabled
if
you are loading in a third party program. This is why you encounter
errors
when you try to use it. You would need to disable and/or remove
RecordNow!
before you would be able to load and use the native imapi burning
service.
As the native service does not write to DVD, this may not be your best
option.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"jack" wrote in message
om...
Hi all,

I've got Windows XP Home edition (Compaq Presario 8000) that comes
with RecordNow! software for burning CDs and DVDs. The PC came with
DVD+RW NEC writer and I also added to it my old CD writer. I've got
Windows XP SP2 installed.

The problem:

When I'm trying to use the built-in Windows XP writing software (which
I want to use as it is much simpler and faster to use it to record a
few files I need to than RecordNow!) I can drag new files to the CD,
but when I click Write to Cd link everything that happens is a Windows
sound (same you can hear when you change the volume of your speakers
when using little speaker icon in the bottom right corner). When I try
to delete the temporary files I can hear the same sound (no error
message in both cases). I can delete these files when I right-click
them and choose delete from the pop-up menu. If I don't delete the
files and I close the CD write window and eject the CD, I am informed
that there are files ready to be written on to the CD, and when I put
the CD back in the drive Windows start to write files on to this CD.

Before I was able to write files using built-in Windows XP writing
software on my old CD writer (the DVD writer worked only with
RecordNow! software), now I'm not able to do it at all.

Could you please tell me how I can troubleshoot this problem (it seems
that Description of CD-R and CD-RW recording in Windows XP article has
got some intial info about it, but it still lacking troubleshooting
details).

Any help highly appreciated.

Regards

Jack

If you have installed SP2, it may be the cause of all of your woes with
writing to your CD using the native CD write application. I have experienced
the same problem. I had no problems with RecordNow! being installed as
factory installed software on my notebook, and still being able to write
files using "drag and drop" through the file manager, until I installed SP2.

Here is what Microsoft has to say about SP2 and CDR/W drives:
SYMPTOMS
Your CD-RW drive is not recognized as a rewritable drive by some software
programs in Microsoft Windows XP Service Pack 2 (SP2) or in Windows XP Tablet
PC Edition 2005.

Note Your CD-RW drive may function correctly in the software program as a
CD-R or as a CD-ROM drive.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended
to correct the problem that is described in this article. Only apply it to
systems that are experiencing this specific problem. This hotfix may receive
additional testing. Therefore, if you are not severely affected by this
problem, we recommend that you wait for the next Windows XP service pack that
contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS
Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will apply
to additional support questions and issues that do not qualify for the
specific update in question.

"jack" wrote:

Hi Rick,

Once again many thanks for your help - I really appreciate it.

Regards,

Jay

"Rick \"Nutcase\" Rogers" wrote in message ...
Hi Jack,

No reason you can't use the native burning engine on the CD burner, provided
the imapi burning service is running. Like I said though, it causes
conflicts when it and a third party program are run simultaneously.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"jack" wrote in message
om...
Many thanks for your help Rick. I'd like to add that I did uninstall
RecordNow! but it didn't help (I had to install it again), and another
thing - why was I able to record using native burning engine on my old
CD writer while now I simply can't do it?

Regards,

Jack

"Rick \"Nutcase\" Rogers" wrote in message
...
Hi Jack,

You can't use the native burning utility and a third party one without
having conflicts. By design, the native burning engine will be disabled
if
you are loading in a third party program. This is why you encounter
errors
when you try to use it. You would need to disable and/or remove
RecordNow!
before you would be able to load and use the native imapi burning
service.
As the native service does not write to DVD, this may not be your best
option.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"jack" wrote in message
om...
Hi all,

I've got Windows XP Home edition (Compaq Presario 8000) that comes
with RecordNow! software for burning CDs and DVDs. The PC came with
DVD+RW NEC writer and I also added to it my old CD writer. I've got
Windows XP SP2 installed.

The problem:

When I'm trying to use the built-in Windows XP writing software (which
I want to use as it is much simpler and faster to use it to record a
few files I need to than RecordNow!) I can drag new files to the CD,
but when I click Write to Cd link everything that happens is a Windows
sound (same you can hear when you change the volume of your speakers
when using little speaker icon in the bottom right corner). When I try
to delete the temporary files I can hear the same sound (no error
message in both cases). I can delete these files when I right-click
them and choose delete from the pop-up menu. If I don't delete the
files and I close the CD write window and eject the CD, I am informed
that there are files ready to be written on to the CD, and when I put
the CD back in the drive Windows start to write files on to this CD.

Before I was able to write files using built-in Windows XP writing
software on my old CD writer (the DVD writer worked only with
RecordNow! software), now I'm not able to do it at all.

Could you please tell me how I can troubleshoot this problem (it seems
that Description of CD-R and CD-RW recording in Windows XP article has
got some intial info about it, but it still lacking troubleshooting
details).

Any help highly appreciated.

Regards

Jack