|
| If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|||||||
|
|
|
Thread Tools | Display Modes |
|
#1
July 8th 05, 05:03 PM
|
|||
|
|||
Program Integrity
I ran a scan and the following error message was listed.
C:\Windows\$NTUninstallKB898458$\ORUN32.exe cannot access learn32.dll or pctree32.dll. I could not find learn32 or pctree following the above path; but found both of them following this path: C:\windows\help\SBSI\Training\learn32.dll - the same path for pctree32.dll ????? How do I repair this error??? -- Katie 
|
| Ads |
|
#2
July 8th 05, 06:08 PM
|
|||
|
|||
|
"Katie" wrote in message
... I ran a scan and the following error message was listed. C:\Windows\$NTUninstallKB898458$\ORUN32.exe cannot access learn32.dll or pctree32.dll. I could not find learn32 or pctree following the above path; but found both of them following this path: C:\windows\help\SBSI\Training\learn32.dll - the same path for pctree32.dll ????? How do I repair this error??? -- Katie What sort of scan? AV? Spyware? System Repair?
|
|
#3
July 8th 05, 08:48 PM
|
|||
|
|||
|
Gordon wrote:
"Katie" wrote in message ... I ran a scan and the following error message was listed. C:\Windows\$NTUninstallKB898458$\ORUN32.exe cannot access learn32.dll or pctree32.dll. I could not find learn32 or pctree following the above path; but found both of them following this path: C:\windows\help\SBSI\Training\learn32.dll - the same path for pctree32.dll ????? How do I repair this error??? -- Katie What sort of scan? AV? Spyware? System Repair? It sounds like Katie is using one of the Norton System Works Utilities like WinDoctor or the like. Katie, do yourself a favor and don't use those sorts of programs on XP. They will only cause you Tears Before Bedtime. IOW, don't worry about this. Malke -- Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User
|
|
#4
July 8th 05, 10:06 PM
|
|||
|
|||
|
I ran Norton's One Button Checkup
-- Katie "Gordon" wrote: "Katie" wrote in message ... I ran a scan and the following error message was listed. C:\Windows\$NTUninstallKB898458$\ORUN32.exe cannot access learn32.dll or pctree32.dll. I could not find learn32 or pctree following the above path; but found both of them following this path: C:\windows\help\SBSI\Training\learn32.dll - the same path for pctree32.dll ????? How do I repair this error??? -- Katie What sort of scan? AV? Spyware? System Repair?
|
|
#5
July 8th 05, 10:07 PM
|
|||
|
|||
|
Since I'm a perfectionist, I would like to get rid of the error, but Norton's
will not ignore it. -- Katie "Malke" wrote: Gordon wrote: "Katie" wrote in message ... I ran a scan and the following error message was listed. C:\Windows\$NTUninstallKB898458$\ORUN32.exe cannot access learn32.dll or pctree32.dll. I could not find learn32 or pctree following the above path; but found both of them following this path: C:\windows\help\SBSI\Training\learn32.dll - the same path for pctree32.dll ????? How do I repair this error??? -- Katie What sort of scan? AV? Spyware? System Repair? It sounds like Katie is using one of the Norton System Works Utilities like WinDoctor or the like. Katie, do yourself a favor and don't use those sorts of programs on XP. They will only cause you Tears Before Bedtime. IOW, don't worry about this. Malke -- Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User
|
|
#6
July 9th 05, 12:03 AM
|
|||
|
|||
|
Are you having any problems, other than this notification from One Button
Checkup? I wouldn't worry about it since you apparently have MS05-031 (http://www.microsoft.com/technet/sec.../ms05-031.mspx) installed. See this related page: http://ae.trendmicro-europe.com/ente...Advisories=188 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security Katie wrote: I ran Norton's One Button Checkup "Katie" wrote in message ... I ran a scan and the following error message was listed. C:\Windows\$NTUninstallKB898458$\ORUN32.exe cannot access learn32.dll or pctree32.dll. I could not find learn32 or pctree following the above path; but found both of them following this path: C:\windows\help\SBSI\Training\learn32.dll - the same path for pctree32.dll ????? How do I repair this error??? -- Katie What sort of scan? AV? Spyware? System Repair?
|
|
#7
July 9th 05, 12:55 AM
|
|||
|
|||
|
On Fri, 8 Jul 2005 14:07:02 -0700, Katie wrote:
Since I'm a perfectionist, I would like to get rid of the error, but Norton's will not ignore it. Keep in mind that the error may be in Norton instead of Windows. The diagnostic may have made a "miss" on this one. -- Sharon F MS-MVP ~ Windows Shell/User
|
|
#8
July 11th 05, 11:56 PM
|
|||
|
|||
|
Sorry I haven't gotten back to you sooner. The answer is yes there is
another problem with Norton's Systemworks. It will not automatically start up when the computer starts up - all appropriate boxes are checked. I'm giving some thought to uninstall the program and reinstall. I've never had trouble with Norton's before - we bought a new computer, installed Norton's Firewall, then Norton's Systemworks. -- Katie "PA Bear" wrote: Are you having any problems, other than this notification from One Button Checkup? I wouldn't worry about it since you apparently have MS05-031 (http://www.microsoft.com/technet/sec.../ms05-031.mspx) installed. See this related page: http://ae.trendmicro-europe.com/ente...Advisories=188 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security Katie wrote: I ran Norton's One Button Checkup "Katie" wrote in message ... I ran a scan and the following error message was listed. C:\Windows\$NTUninstallKB898458$\ORUN32.exe cannot access learn32.dll or pctree32.dll. I could not find learn32 or pctree following the above path; but found both of them following this path: C:\windows\help\SBSI\Training\learn32.dll - the same path for pctree32.dll ????? How do I repair this error??? -- Katie What sort of scan? AV? Spyware? System Repair?
|
|
#9
July 12th 05, 02:23 AM
|
|||
|
|||
|
I don't think the NSW problem is related to your original post in this
thread, Katie. Was a trial version of Norton AntiVirus or McAfee VirusScan preinstalled when you bought the machine? Did you uninstall it before installing NSW? Symantec Service & Support http://www.kellys-korner-xp.com/xp_tweaks.htm -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security Katie wrote: Sorry I haven't gotten back to you sooner. The answer is yes there is another problem with Norton's Systemworks. It will not automatically start up when the computer starts up - all appropriate boxes are checked. I'm giving some thought to uninstall the program and reinstall. I've never had trouble with Norton's before - we bought a new computer, installed Norton's Firewall, then Norton's Systemworks. Are you having any problems, other than this notification from One Button Checkup? I wouldn't worry about it since you apparently have MS05-031 (http://www.microsoft.com/technet/sec.../ms05-031.mspx) installed. See this related page: http://ae.trendmicro-europe.com/ente...Advisories=188 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security Katie wrote: I ran Norton's One Button Checkup "Katie" wrote in message ... I ran a scan and the following error message was listed. C:\Windows\$NTUninstallKB898458$\ORUN32.exe cannot access learn32.dll or pctree32.dll. I could not find learn32 or pctree following the above path; but found both of them following this path: C:\windows\help\SBSI\Training\learn32.dll - the same path for pctree32.dll ????? How do I repair this error??? -- Katie What sort of scan? AV? Spyware? System Repair?
|
|
#10
July 12th 05, 03:55 PM
|
|||
|
|||
|
Yes, I did uninstall the Norton Antivirus that came with the computer. I
called Norton's to ask them what I should do because I had my own programs and didn't want what they had on the computer. I was walked through the uninstall, then helped with installing the Personal Firewall. I installed Systems Works myself. -- Katie "PA Bear" wrote: I don't think the NSW problem is related to your original post in this thread, Katie. Was a trial version of Norton AntiVirus or McAfee VirusScan preinstalled when you bought the machine? Did you uninstall it before installing NSW? Symantec Service & Support http://www.kellys-korner-xp.com/xp_tweaks.htm -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security Katie wrote: Sorry I haven't gotten back to you sooner. The answer is yes there is another problem with Norton's Systemworks. It will not automatically start up when the computer starts up - all appropriate boxes are checked. I'm giving some thought to uninstall the program and reinstall. I've never had trouble with Norton's before - we bought a new computer, installed Norton's Firewall, then Norton's Systemworks. Are you having any problems, other than this notification from One Button Checkup? I wouldn't worry about it since you apparently have MS05-031 (http://www.microsoft.com/technet/sec.../ms05-031.mspx) installed. See this related page: http://ae.trendmicro-europe.com/ente...Advisories=188 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security Katie wrote: I ran Norton's One Button Checkup "Katie" wrote in message ... I ran a scan and the following error message was listed. C:\Windows\$NTUninstallKB898458$\ORUN32.exe cannot access learn32.dll or pctree32.dll. I could not find learn32 or pctree following the above path; but found both of them following this path: C:\windows\help\SBSI\Training\learn32.dll - the same path for pctree32.dll ????? How do I repair this error??? -- Katie What sort of scan? AV? Spyware? System Repair?
|
|
#11
July 13th 05, 03:50 AM
|
|||
|
|||
|
If Symantec Service & Support doesn't offer you any help in resolving the
NSW problem, start by running a /thorough/ check for hijackwa Checking for/Help with Hijackware http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://aumha.net/viewtopic.php?t=5878 http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/data/prevention.htm http://inetexplorer.mvps.org/archive/tshoot.html http://www.mvps.org/sramesh2k/Malware_Defence.htm http://defendingyourmachine.blogspot.com/ When all else fails, HijackThis v1.99.1 (http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use. It will help you to both identify and remove any hijackware/spyware. **Post your log to http://forums.spywareinfo.com/, http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30 for expert analysis, not here.** -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security Katie wrote: Yes, I did uninstall the Norton Antivirus that came with the computer. I called Norton's to ask them what I should do because I had my own programs and didn't want what they had on the computer. I was walked through the uninstall, then helped with installing the Personal Firewall. I installed Systems Works myself. I don't think the NSW problem is related to your original post in this thread, Katie. Was a trial version of Norton AntiVirus or McAfee VirusScan preinstalled when you bought the machine? Did you uninstall it before installing NSW? Symantec Service & Support http://www.kellys-korner-xp.com/xp_tweaks.htm -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security Katie wrote: Sorry I haven't gotten back to you sooner. The answer is yes there is another problem with Norton's Systemworks. It will not automatically start up when the computer starts up - all appropriate boxes are checked. I'm giving some thought to uninstall the program and reinstall. I've never had trouble with Norton's before - we bought a new computer, installed Norton's Firewall, then Norton's Systemworks. Are you having any problems, other than this notification from One Button Checkup? I wouldn't worry about it since you apparently have MS05-031 (http://www.microsoft.com/technet/sec.../ms05-031.mspx) installed. See this related page: http://ae.trendmicro-europe.com/ente...Advisories=188 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security Katie wrote: I ran Norton's One Button Checkup "Katie" wrote in message ... I ran a scan and the following error message was listed. C:\Windows\$NTUninstallKB898458$\ORUN32.exe cannot access learn32.dll or pctree32.dll. I could not find learn32 or pctree following the above path; but found both of them following this path: C:\windows\help\SBSI\Training\learn32.dll - the same path for pctree32.dll ????? How do I repair this error??? -- Katie What sort of scan? AV? Spyware? System Repair?
|
|
#12
July 13th 05, 04:09 PM
|
|||
|
|||
|
Pa Bear - thank you for the advice.
-- Katie "PA Bear" wrote: If Symantec Service & Support doesn't offer you any help in resolving the NSW problem, start by running a /thorough/ check for hijackwa Checking for/Help with Hijackware http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://aumha.net/viewtopic.php?t=5878 http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/data/prevention.htm http://inetexplorer.mvps.org/archive/tshoot.html http://www.mvps.org/sramesh2k/Malware_Defence.htm http://defendingyourmachine.blogspot.com/ When all else fails, HijackThis v1.99.1 (http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use. It will help you to both identify and remove any hijackware/spyware. **Post your log to http://forums.spywareinfo.com/, http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30 for expert analysis, not here.** -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security Katie wrote: Yes, I did uninstall the Norton Antivirus that came with the computer. I called Norton's to ask them what I should do because I had my own programs and didn't want what they had on the computer. I was walked through the uninstall, then helped with installing the Personal Firewall. I installed Systems Works myself. I don't think the NSW problem is related to your original post in this thread, Katie. Was a trial version of Norton AntiVirus or McAfee VirusScan preinstalled when you bought the machine? Did you uninstall it before installing NSW? Symantec Service & Support http://www.kellys-korner-xp.com/xp_tweaks.htm -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security Katie wrote: Sorry I haven't gotten back to you sooner. The answer is yes there is another problem with Norton's Systemworks. It will not automatically start up when the computer starts up - all appropriate boxes are checked. I'm giving some thought to uninstall the program and reinstall. I've never had trouble with Norton's before - we bought a new computer, installed Norton's Firewall, then Norton's Systemworks. Are you having any problems, other than this notification from One Button Checkup? I wouldn't worry about it since you apparently have MS05-031 (http://www.microsoft.com/technet/sec.../ms05-031.mspx) installed. See this related page: http://ae.trendmicro-europe.com/ente...Advisories=188 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security Katie wrote: I ran Norton's One Button Checkup "Katie" wrote in message ... I ran a scan and the following error message was listed. C:\Windows\$NTUninstallKB898458$\ORUN32.exe cannot access learn32.dll or pctree32.dll. I could not find learn32 or pctree following the above path; but found both of them following this path: C:\windows\help\SBSI\Training\learn32.dll - the same path for pctree32.dll ????? How do I repair this error??? -- Katie What sort of scan? AV? Spyware? System Repair?
|
|
#13
July 13th 05, 09:52 PM
|
|||
|
|||
|
YW, Katie. Let us know how you make out.
-- ~PA Bear Katie wrote: Pa Bear - thank you for the advice. If Symantec Service & Support doesn't offer you any help in resolving the NSW problem, start by running a /thorough/ check for hijackwa Checking for/Help with Hijackware http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://aumha.net/viewtopic.php?t=5878 http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/data/prevention.htm http://inetexplorer.mvps.org/archive/tshoot.html http://www.mvps.org/sramesh2k/Malware_Defence.htm http://defendingyourmachine.blogspot.com/ When all else fails, HijackThis v1.99.1 (http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use. It will help you to both identify and remove any hijackware/spyware. **Post your log to http://forums.spywareinfo.com/, http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30 for expert analysis, not here.** -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security Katie wrote: Yes, I did uninstall the Norton Antivirus that came with the computer. I called Norton's to ask them what I should do because I had my own programs and didn't want what they had on the computer. I was walked through the uninstall, then helped with installing the Personal Firewall. I installed Systems Works myself. I don't think the NSW problem is related to your original post in this thread, Katie. Was a trial version of Norton AntiVirus or McAfee VirusScan preinstalled when you bought the machine? Did you uninstall it before installing NSW? Symantec Service & Support http://www.kellys-korner-xp.com/xp_tweaks.htm -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security Katie wrote: Sorry I haven't gotten back to you sooner. The answer is yes there is another problem with Norton's Systemworks. It will not automatically start up when the computer starts up - all appropriate boxes are checked. I'm giving some thought to uninstall the program and reinstall. I've never had trouble with Norton's before - we bought a new computer, installed Norton's Firewall, then Norton's Systemworks. Are you having any problems, other than this notification from One Button Checkup? I wouldn't worry about it since you apparently have MS05-031 (http://www.microsoft.com/technet/sec.../ms05-031.mspx) installed. See this related page: http://ae.trendmicro-europe.com/ente...Advisories=188 -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) & Security Katie wrote: I ran Norton's One Button Checkup "Katie" wrote in message ... I ran a scan and the following error message was listed. C:\Windows\$NTUninstallKB898458$\ORUN32.exe cannot access learn32.dll or pctree32.dll. I could not find learn32 or pctree following the above path; but found both of them following this path: C:\windows\help\SBSI\Training\learn32.dll - the same path for pctree32.dll ????? How do I repair this error??? -- Katie What sort of scan? AV? Spyware? System Repair?
|
|
#14
July 22nd 05, 06:46 AM
|
|||
|
|||
|
I have the same problem. It doesn't look like Katie has gotten back with the solution. I too have Norton System works 2005 and PersonalFirewall 2005. I too get the message after booting. I guess this probably wouldn't be the place for me to beat myself for not getting a Mac and UNIX. (Why, why, WHY!?! didn't I do that!) Having had a disk go bad on me and, of course, disk images that failed me, I have faced what I have tried to avoid ... reloading *all* the software on my machine. I completed that and took a disk image but I'm still fine tuning. Symantec's "knowledgebase" has turned up nothing. I guess I could do the chat thing with them. ( I have Symantec ambivalence.) -T -- tbrodiePosted from http://www.pcreview.co.uk/ newsgroup access
|
|
#15
July 22nd 05, 02:55 PM
|
|||
|
|||
|
tbrodie, I haven't had the time to try all the solutions that have been
suggested. I'm still trying to get everything else fine tuned on my new computer, learn more about XP, load all the new software that I had to buy because my old software was not compatible to XP because the software was older, as in I have been using it since 1997. Why change when you like something?? As I said, I intend to try the solutions, in time. I never had trouble with my Norton's when I had ME - never gave me a problem, worked like clockwork. So, is it because of XP? Others I know run Nortons, but just the Firewall. I like SystemWorks because it saves my name and password, and also the One Button CheckUp, being able to schedule when I want the One Button CheckUP to run, the AntiVirus check, etc. I apologize for being so slow regarding the solutions to fix the error problem. Katie "tbrodie" wrote: I have the same problem. It doesn't look like Katie has gotten back with the solution. I too have Norton System works 2005 and PersonalFirewall 2005. I too get the message after booting. I guess this probably wouldn't be the place for me to beat myself for not getting a Mac and UNIX. (Why, why, WHY!?! didn't I do that!) Having had a disk go bad on me and, of course, disk images that failed me, I have faced what I have tried to avoid ... reloading *all* the software on my machine. I completed that and took a disk image but I'm still fine tuning. Symantec's "knowledgebase" has turned up nothing. I guess I could do the chat thing with them. ( I have Symantec ambivalence.) -T -- tbrodiePosted from http://www.pcreview.co.uk/ newsgroup access
|
|
| Thread Tools | |
| Display Modes | |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| explorer only works if I rename it | Dave Sell | General XP issues or comments | 7 | June 3rd 05 01:33 PM |
| Is this an easy fix or complicated one? | Lady In Need | Windows XP Help and Support | 44 | April 23rd 05 11:06 PM |
| Microsoft Malicious Software Removal Tool | Randy | General XP issues or comments | 21 | January 13th 05 12:20 AM |
| Invalid program in "choose program" box. | Alexisderio | General XP issues or comments | 1 | August 13th 04 03:57 AM |
| Mechwarrior 4 and Age of Empires 2 Error's | Zumino | General XP issues or comments | 3 | August 2nd 04 01:31 AM |
Linear Mode
