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#1
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Strange Norton Alert When Opening Office Documents
I attempted to install Norton Internet Security 2005 AntiSpyware Edition on
my Windows XP Home Edition laptop. The install gave me problems, and I cancelled it. Now, however, when I attempt to open an Office document, I get a message saying "Norton AntiVirus 2005 does not support the Repair feature, please uninstall and reinstall." I have to click OK here, at which time the message disppears and reappears; I click OK one more time, and am taken to my document. According to my control panel, I do not have Norton installed, and am most curious as to why it is giving me these messages in the first place, and how I can get rid of them. Any help would be appreciated. |
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#2
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Demir Barlas wrote:
I attempted to install Norton Internet Security 2005 AntiSpyware Edition on my Windows XP Home Edition laptop. The install gave me problems, and I cancelled it. Now, however, when I attempt to open an Office document, I get a message saying "Norton AntiVirus 2005 does not support the Repair feature, please uninstall and reinstall." I have to click OK here, at which time the message disppears and reappears; I click OK one more time, and am taken to my document. According to my control panel, I do not have Norton installed, and am most curious as to why it is giving me these messages in the first place, and how I can get rid of them. Any help would be appreciated. Norton software is notorious for not cleanly uninstalling. It has apparently left some part of itself behind, along with the part that integrates into MS Office. Here is a TinyURL for the uninstallation instructions: http://tinyurl.com/cbs36 Malke -- Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!" MS-MVP Windows - Shell/User |
#3
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By canceling the program install, you have left yourself in a "limbo" of
having not allowed the install program to install the dedicated "uninstall" facility and the associated log files. Therefore the program will not uninstall. You also allowed just enough to be installed to allow a subsequent install to recognize that the program is there, but not enough to work with. You NEVER, EVER cancel an install when once the file transfer process has begun. You may have some luck with the dedicated program uninstaller that is available from the Symantec web site. Type in "uninstall" here to see if they have one for your particular program http://search.symantec.com/custom/us/query.html. -- Regards, Richard Urban Microsoft MVP Windows Shell/User Quote from: George Ankner "If you knew as much as you thought you know, You would realize that you don't know what you thought you knew!" "Demir Barlas" Demir wrote in message ... I attempted to install Norton Internet Security 2005 AntiSpyware Edition on my Windows XP Home Edition laptop. The install gave me problems, and I cancelled it. Now, however, when I attempt to open an Office document, I get a message saying "Norton AntiVirus 2005 does not support the Repair feature, please uninstall and reinstall." I have to click OK here, at which time the message disppears and reappears; I click OK one more time, and am taken to my document. According to my control panel, I do not have Norton installed, and am most curious as to why it is giving me these messages in the first place, and how I can get rid of them. Any help would be appreciated. |
#5
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It may be wiser to use the knowledge base article on the Symantec website to
do a manual uninstall. "Dennis Chung" wrote in message ... Hi, why don't you try to do a complete install. Then after that do a complete uninstall. Else try using System Restore to restore to a day before you install the norton. It will restore a version of registry that will not contain information about the norton install. Cheers, Dennis Chung "Demir Barlas" Demir wrote in message ... I attempted to install Norton Internet Security 2005 AntiSpyware Edition on my Windows XP Home Edition laptop. The install gave me problems, and I cancelled it. Now, however, when I attempt to open an Office document, I get a message saying "Norton AntiVirus 2005 does not support the Repair feature, please uninstall and reinstall." I have to click OK here, at which time the message disppears and reappears; I click OK one more time, and am taken to my document. According to my control panel, I do not have Norton installed, and am most curious as to why it is giving me these messages in the first place, and how I can get rid of them. Any help would be appreciated. |
#6
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Yes. Totally agree... Forgot about that. Sorry...
"Colin Barnhorst" wrote in message ... It may be wiser to use the knowledge base article on the Symantec website to do a manual uninstall. "Dennis Chung" wrote in message ... Hi, why don't you try to do a complete install. Then after that do a complete uninstall. Else try using System Restore to restore to a day before you install the norton. It will restore a version of registry that will not contain information about the norton install. Cheers, Dennis Chung "Demir Barlas" Demir wrote in message ... I attempted to install Norton Internet Security 2005 AntiSpyware Edition on my Windows XP Home Edition laptop. The install gave me problems, and I cancelled it. Now, however, when I attempt to open an Office document, I get a message saying "Norton AntiVirus 2005 does not support the Repair feature, please uninstall and reinstall." I have to click OK here, at which time the message disppears and reappears; I click OK one more time, and am taken to my document. According to my control panel, I do not have Norton installed, and am most curious as to why it is giving me these messages in the first place, and how I can get rid of them. Any help would be appreciated. |
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