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#1
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Error installing USB Printer support
I keep getting an error when i try to install my Epson
C40UX printer. I just did a fresh install of WinXP Home, i have downloaded and installed all of the latest updates and patches. Before the reinstall the printer was working perfectly, now when windows tries to install the drivers it doesnt work. The device manager shows a device called "USB Printer" with the little exclamation mark that it has when things dont work. If i try to reinstall the drivers for that device, it comes up with an error saying: "There was a problem installing this hardware, USB Printing Support. An error occurred during the installation of the device, The data is invalid" It does this no matter how many times i try uninstalling/rebooting and reinstalling the driver. Ive had a quick look in the knowledge base but i couldnt find anything of any use to me (which is not to say that it isnt there, just that i couldnt find it if it is) Any help would be greatly appreciated phillm90 |
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#2
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Error installing USB Printer support
Epson has many support documents
http://tinyurl.com/3d6a9 Resources for Troubleshooting Printing Problems in Windows XP http://support.microsoft.com/default...&Product=winxp General USB Troubleshooting in Windows XP http://support.microsoft.com/default...&Product=winxp -- Mary Sauer MS MVP http://office.microsoft.com/ http://www.mvps.org/msauer/ news://msnews.microsoft.com "Phill Macey" wrote in message ... I keep getting an error when i try to install my Epson C40UX printer. I just did a fresh install of WinXP Home, i have downloaded and installed all of the latest updates and patches. Before the reinstall the printer was working perfectly, now when windows tries to install the drivers it doesnt work. The device manager shows a device called "USB Printer" with the little exclamation mark that it has when things dont work. If i try to reinstall the drivers for that device, it comes up with an error saying: "There was a problem installing this hardware, USB Printing Support. An error occurred during the installation of the device, The data is invalid" It does this no matter how many times i try uninstalling/rebooting and reinstalling the driver. Ive had a quick look in the knowledge base but i couldnt find anything of any use to me (which is not to say that it isnt there, just that i couldnt find it if it is) Any help would be greatly appreciated phillm90 |
#3
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Error installing USB Printer support
thanks Mary, i have looked through all of the links you
gave me and followed any relevant links that i found while looking but I didnt find anything that helped. I should have pointed out in my first post, there is definantly nothing wrong with the printer because 1) i can get it to print its own test page (not using the windows one, just using the combination of button presses on the printer - it doesnt even need to be connected to the computer) 2) it was working just fine before i reinstalled windows. Im certain it is a driver problem. I dont think it is a problem with the epson drivers though. It is just the 'USB Printer Support' one that windows installs to allow the printer to be on a usb port.. I can get the epson drivers to install, but they can not access the printer because that other driver is not functioning (they can only access LPT ports, COM ports, and FILE)... Yes i uninstalled the printer drivers before i tried installing them again. USB works fine cause ive had other usb devices (storage devices) running without any problems. I have tried plugging it into different usb ports, and it still doesnt work no matter what port i put it in. I can tell that this is going to be a real pain in the bum.. it already has been phillm90 -----Original Message----- Epson has many support documents http://tinyurl.com/3d6a9 Resources for Troubleshooting Printing Problems in Windows XP http://support.microsoft.com/default...08028&Product= =3Dwinxp General USB Troubleshooting in Windows XP http://support.microsoft.com/default...10575&Product= =3Dwinxp --=20 Mary Sauer MS MVP http://office.microsoft.com/ http://www.mvps.org/msauer/ news://msnews.microsoft.com "Phill Macey" wrote in message ... I keep getting an error when i try to install my Epson C40UX printer. I just did a fresh install of WinXP Home, i have downloaded and installed all of the latest updates and patches. Before the reinstall the printer was working perfectly, now when windows tries to install the drivers it doesnt work. The device manager shows a device called "USB Printer" with the little exclamation mark that it has when things dont work. If i try to reinstall the drivers for that device, it comes up with an error saying: "There was a problem installing this hardware, USB Printing Support. An error occurred during the installation of the device, The data is invalid" It does this no matter how many times i try uninstalling/rebooting and reinstalling the driver. Ive had a quick look in the knowledge base but i couldnt find anything of any use to me (which is not to say that it isnt there, just that i couldnt find it if it is) Any help would be greatly appreciated phillm90 . |
#4
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Error installing USB Printer support
Did you leave the printer disconnected from the computer when you
reinstalled windows and printer drivers? "Phill Macey" wrote in message ... thanks Mary, i have looked through all of the links you gave me and followed any relevant links that i found while looking but I didnt find anything that helped. I should have pointed out in my first post, there is definantly nothing wrong with the printer because 1) i can get it to print its own test page (not using the windows one, just using the combination of button presses on the printer - it doesnt even need to be connected to the computer) 2) it was working just fine before i reinstalled windows. Im certain it is a driver problem. I dont think it is a problem with the epson drivers though. It is just the 'USB Printer Support' one that windows installs to allow the printer to be on a usb port.. I can get the epson drivers to install, but they can not access the printer because that other driver is not functioning (they can only access LPT ports, COM ports, and FILE)... Yes i uninstalled the printer drivers before i tried installing them again. USB works fine cause ive had other usb devices (storage devices) running without any problems. I have tried plugging it into different usb ports, and it still doesnt work no matter what port i put it in. I can tell that this is going to be a real pain in the bum.. it already has been phillm90 -----Original Message----- Epson has many support documents http://tinyurl.com/3d6a9 Resources for Troubleshooting Printing Problems in Windows XP http://support.microsoft.com/default...8&Product=winx p General USB Troubleshooting in Windows XP http://support.microsoft.com/default...5&Product=winx p -- Mary Sauer MS MVP http://office.microsoft.com/ http://www.mvps.org/msauer/ news://msnews.microsoft.com "Phill Macey" wrote in message ... I keep getting an error when i try to install my Epson C40UX printer. I just did a fresh install of WinXP Home, i have downloaded and installed all of the latest updates and patches. Before the reinstall the printer was working perfectly, now when windows tries to install the drivers it doesnt work. The device manager shows a device called "USB Printer" with the little exclamation mark that it has when things dont work. If i try to reinstall the drivers for that device, it comes up with an error saying: "There was a problem installing this hardware, USB Printing Support. An error occurred during the installation of the device, The data is invalid" It does this no matter how many times i try uninstalling/rebooting and reinstalling the driver. Ive had a quick look in the knowledge base but i couldnt find anything of any use to me (which is not to say that it isnt there, just that i couldnt find it if it is) Any help would be greatly appreciated phillm90 . |
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