XOX in Help file

Ted,

Thanks for your explanation on the need for a password; I will set one up
today.

I found a few more things to try, in another Internet posting (files
ntshared.chm, ntdet.chm, hh.dat, etc.), but still no luck. I'd have to agree
there is something basically broken in H&S, but I have to move on to other
work now. With all the links I found in the past week, surely MS is aware of
this glitch by now (although I sure couldn't find an applicable reference in
the KB.

Thanks again to you and all who offered suggestions.

--Jack

"Ted Zieglar" wrote:

The password is not for protection against your "computer-phobic" spouse.
It's to help protect you from malicious software that may somehow, despite
your best efforts, find its way onto your computer. The password is one more
hurdle to surmount if a virus or spyware wants to cause havoc on your
computer.

As I mentioned, Ramesh and many others have worked hard to develop solutions
to the 'XOX problem'. And these solutions have worked for many people in
various circumstances. But there doesn't seem to be a sure fix or set of
fixes (or workarounds) that work for most people most of the time.

IMHO, something is fundamentally broken in Help and Support, which is a pity
since Microsoft obviously invested a great deal of effort to make H & S an
informative, helpful tool. And it is a very useful tool...until it breaks.
--
Ted Zieglar
"You can do it if you try."

"Jack" wrote in message
...
Thanks for the advice, Ted. I'll consider a PW, even though the only other
person with access to my system is a very computer-phobic spouse.

I tried moving the TIF files; still get the XOX notation in Help. Maybe
I'll
have to wait for the new and (hopefully) improved Windows next year(?).

--Jack

"Ted Zieglar" wrote:

TIF is Temporary Internet Files.

All users - even a single user - log in with Windows XP because that's
how
the operating system works. If a Windows XP computer only has one user
and
that user's account is not password-protected, the operating system
automatically logs you in.

You, my friend, need to password-protect your account.

--
Ted Zieglar
"You can do it if you try."

"Jack" wrote in message
...
Sorry to be dense, but I don't know what TIF is. I also am on a
single-user
system and don't log in to XP. Would you please give me a little
guidance
here?

Thanks,

--Jack

"Ramesh, MS-MVP" wrote:

Ted Zieglar posted this long back:

quote

And here is what finally solved my problem:

Move TIF somewhere else; let XP log you out; log back in; move TIF
back
to
where it was originally; let XP log you out; and log back in. Voila!
Why
this works I have no idea. It just works.

I'm still left with the minor annoyance that H & S doesn't think I'm
connected to the internet. The home page says "When you are
connected to
the
Internet, this area will display links to timely help and support
information...etc." That's no big deal, really, because I can still
connect
to the MSKB and Windows Update through H & S. In fact there are two
MSKB
articles that describe this problem, but both refer to DSL
connections
and I
have cable.

For now, I'm happy I have the Help and Support Center back. Thanks
for
reading. Hopefully this will help someone else.

/quote

--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com


"Jack" wrote in message
...
Okay, I checked those Registry settings Ramesh pointed to in
winxptutor.com.
The Zone 0 setting for 1400 were already set to 0. Anyone have any
other
ideas?

"Jack" wrote:

Well, I deleted all those Internet and other temp files, then
opened
Help
to
"What's New?" and saw "XOX brims with new features, ..." so I
guess
that
didn't work. Will check out the winxptutor ref.

"Ramesh, MS-MVP" wrote:

There are several reasons for this problem:

Clear the Temporary Internet Files
-----------------------------------
Close all Internet Explorer windows
Type INETCPL.CPL in Start, Run dialog
Click the Delete Files button
Select Delete all offline content and click OK
Click OK to close the dialog

Clear the contents of the TEMP folder
---------------------------------------

Type %TEMP% in Start, Run dialog
Select all files in the Temp folder and delete them

See also: http://www.winxptutor.com/helpctrscripting.htm

--
Ramesh, Microsoft MVP
Windows XP Shell/User

Windows XP Troubleshooting
http://www.winhelponline.com


"Jack" wrote in message
...
No Visual Studio installed (at least, I never installed it).
I
had
found
that
post in the KB.

"Will Denny" wrote:

Hi

Did you install Visual Studio 6?

"Help Files Are Filled with "XOX" and "XOX XOX" After You
Install
Visual
Studio 6.0"

http://support.microsoft.com/default...b;en-us;306741

--


Will Denny
MS MVP Windows Shell/User
Please reply to the News Groups

"Jack" wrote in message
...
Many XP Help file screens display the characters "XOX"
instead
of
useful
infomation, and clicking Related Links gives "Cannot
display
the
page"
message.