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can't send email
I have two problems. I can't send email (problem "A")
and noticed the second problem (let's call it "B" - with Windows Update) after struggling with A). I will describe these in chronological in order in case that provides more clues. (A) I am able to connect to the internet, surf, retrieve info from websites, do whatever; however, I am NOT able to open multiple emails in succesion when accessing emails with IE. (This is not the case with Outlook Express - I am able to download and read all emails in OE -- keep reading to learn why I didn't just stop here and use OE). In order to open emails in IE, I must shut down IE and start over after opening an email in order to access the next email. But, even worse, I am unable to SEND emails (including this email which I am sending from a friend's machine) from IE or OE (hence why I didn't stop with the OE solution above). After having spent literally hours with my ISP (sbcglobal - who has been very helpful but also unable to solve), we have checked everything on that end. I have also tried using the SBC browser and Netscape, but all have the same problem. In the process, I realized that I have not been performing WU since 10/28/03. (B) WU hangs at 66%, tells me that I have 16 critical updates and 21 XP updates, but doesn't show what they are and doesn't show any driver updates. Instead, it says no driver updates available. When I request review and install, it hangs and then eventually returns with "web pag unavailable. WU log states "Querying software update catalog from https://v4.windowsupdate.microsoft.c...merdrivers/get manifest.asp (error 0x800c0008)". I have tried EVERY fix suggested listed in files Updtcl.htm and Updtlp.htm that are listed in http://ww3.telus.net/dademar (and many more) and NO progress has been made. As additional info, my Norton Antivirus picks up three viruses repeatedly and deletes them. They are w32.skybot.worm (this is the most active - NAV deletes about every hour), w32.funlove.4099 and w32.Pinfi. They all show up in C:\documents and setting\all users\documents\openme.exe. (Note that after NAV deletes these, I do not appear to have such dir in my C: drive). However, these files do not appear to be causing any problems but it does seem odd that they keep appearing so frequently. The Microsoft websites tell me that these are all known, old and manageable, but they keep coming back. I do run Live Updates, Intelligent Manager and Virus updates very frequently. And, yes, I turn off NAV when trying tosolve problems A and B. Can you help me?? I'm running XP pro. Thank you. Laura .. |
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#2
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can't send email
On Sat, 6 Dec 2003 12:31:14 -0800, Laura wrote:
After having spent literally hours with my ISP (sbcglobal - who has been very helpful but also unable to solve), we have checked everything on that end. I have DSL service with this company and have never had a problem accessing my email account. You can find a page in their online help section that explains what settings (POP3 and SMTP) are needed to use Outlook or Outlook Express. Also fill in the user name and password info when configuring your email account but do not check the box for SPA. If you access the site via http (the web interface), that info is not needed. Instead, log on with your SBC account/password on the SBC home page. Once you have done that, the online mailbox is available. The home site offers a check box for "remember user name and password" but, at least for me, it doesn't "stick." Often find that I have to type in the sign in info. Since all of the other sites that retain passwords work just fine, I've always assumed that this was an oddity of the SBC site. Having users log in manually now and then would be a form of added accounted security. I don't know why you can't send. Is the email too large? Many servers have limits on how large a single email can be. If the recipient has a full (or near full) mailbox, even a moderately sized email could put them over their limit and your email might bounce. -- Sharon F MS MVP - Windows Shell/User |
#3
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can't send email
On Sat, 6 Dec 2003 12:31:14 -0800, Laura wrote:
They are w32.skybot.worm (this is the most active - NAV deletes about every hour), w32.funlove.4099 and w32.Pinfi. They all show up in C:\documents and setting\all users\documents\openme.exe. Have you looked these things up at Symantec's website? The antivirus program may only be able to clean the worst of these infections. There may be additional steps that *you* need to perform manually. These extra steps would be outlined in the documentation on Symantec's site. -- Sharon F MS MVP - Windows Shell/User |
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